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A podcast about what we do, why we do it, and what we think. Explore the interesting and unique ways people create their lives, from artists and entrepreneurs to fishermen and wild salmon counters. Discover what they've learned along the way, both in their work and in their lives. Hosted by Iso Rabins
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The PayPod

Payments Canada

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Welcome to The PayPod, Payments Canada’s multi-episode podcast which explores the trends and topics influencing payments in Canada and around the world. Hear Elizabeth Dempsey, Lead, Event Content and Communications at Payments Canada and host of The PayPod, interview leading experts and respected thought leaders about the changing payments landscape, the needs of Canadians and how payments Modernization will deliver on them.
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The High Value Payment System Plus (HVPS+) group, whose mission is to drive best practices and proper usage of payment messaging standards for interoperability and harmonization across high value payment systems, has developed an ISO 20022 Interoperability Charter, which Payments Canada has declared support for. The charter outlines objectives and …
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Payments are becoming increasingly easier, smarter and safer for Canadian businesses and consumers. There are multiple enablers for this change - technology, innovation, consumer demand - but the real reason payments keep getting better and better are the rules and by-laws that form their foundation. How does a payment rule get created? Once it’s c…
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In this episode, I'm hitting pause and taking a little break. It's a chance for me to step back, reflect, and steer us into a new direction that's been on my mind: the fascinating interplay between humans and AI. But don't worry – we're not going to get bogged down in tech speak. I'm more interested in how AI is reshaping our daily lives, our conne…
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In this episode, we're diving deep into a topic that's both controversial and fascinating: the use of psychedelics to combat depression. Leland, an inventor with a passion for exploring consciousness, joins us to share his incredible journey and insights into using psychedelics for healing and self-discovery. Leland opens up about his personal expe…
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In this episode, we're mixing things up with a chat about finding our place in this big, crazy world. Michael Moore, the guy behind the "Millennial American Dream" newsletter, joins us to unpack this huge topic. We're talking community, making a difference, and all that good stuff – especially through the lens of our millennial experiences. Michael…
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In this episode, I'm sharing some thoughts on where we're heading with this podcast. I've loved every bit of this journey – the interviews, the editing, and just the chance to dive into fascinating conversations. It's been exactly what I hoped for. I'm gearing up for a big trip, starting in Peru and then maybe jetting off to Vietnam, Japan, and Eur…
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In this week's episode, I had the amazing opportunity to talk with Katy Oursler. From her early days on the East Coast to creating impactful food experiences, Katy's story is about more than just meals; it's about connecting people and building community. Our conversation explored various aspects of Katy's journey. We delved into how she values far…
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In this week's episode, we're circling back to a topic that's becoming a bit of a regular on our podcast – Artificial Intelligence. But here's the twist: this entire episode is AI-generated, including what sounds like my voice! We're diving deep into the world of AI and its impact on art. I'll be sharing my musings on the complex relationship betwe…
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Welcome back to our Reminder Series. I'm excited to bring you another episode focused on Artificial Intelligence, this time it's all about learning. In this episode, I'll be sharing my own experiences with learning in general, the challenges I faced with traditional methods, and how AI, especially tools like ChatGPT, has opened up a new world of un…
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In this week's episode, I'm diving into something completely out of the ordinary. I had a fascinating chat with a special guest who's blending the worlds of BDSM and plant medicine in the Bay Area. She shared with me how she got into this unusual line of work - and it all started with a revelation during a nap! We also explored her journey from tha…
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In the 2023 Fall Economic Statement (FES), the federal government committed to amendments of the Canadian Payments Act (CP Act). This is tremendous news for the Canadian payment ecosystem, because we are now on the path to expanded Payments Canada membership and participation in our national payment systems. Expanded access means more opportunities…
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Modern payments is an evolution, it will always continue to progress. Join The PayPod’s guests Tracey Black, President and CEO of Payments Canada and her former colleague and mentor, senior financial services executive John Ambrose as they discuss mentorship, how far we’ve come in the evolution of payments and what still needs to be done to reposit…
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Welcome back to our Reminder Series. In this episode, I talk about a concept that has significantly altered my approach to life's uncertainties: being curious about the future. I share my personal journey and challenges, particularly with my business, Forage Kitchen, during its transitional phase. I discuss how transforming our perspective of the f…
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In this episode, I'm taking you on a slightly different journey – we're diving into the world of Artificial Intelligence (AI). If you've chatted with me recently, you probably know I'm quite taken with AI. It's not just a passing tech phase – AI is becoming a part of everything we do, and I believe it's important for everyone to get on board with i…
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In this week's episode, I got to catch up with an old friend who's been stirring up the Bay Area's culinary scene, Emily Winston. You might know her as the mastermind behind Boichik Bagels, but there's so much more to her story. Our conversation took us on a journey through her remarkable shift from being an engineer to mastering the art of bagel m…
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In this week's episode, I talk with Heidi Herrmann, a seaweed foraging expert and one of our teachers at forageSF. Heidi discusses the practical aspects of seaweed foraging and her journey in transforming this unique skill into a successful business and community activity. This episode takes you through the practicalities of seaweed harvesting on t…
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Welcome back to our Reminder Series. In this episode, I talk about a simple yet powerful idea: every thought is a form of meditation. It's not just about those moments of quiet reflection; it's about where we focus our attention every day. I've learned that controlling what I focus on changes everything. It's about choosing positivity over negativi…
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In this week’s episode, I catch up with my good friend Rachel Gueck. Rachel's one of those people who makes you want to chase your dreams, no matter how big or wild they seem. This episode is all about stories – the kind that make you feel, taste, and see a world through food and drinks. Rachel shares how she spun her life into stories that people …
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In this week's episode, I took a step away from our typical format to share a raw conversation with a remarkable individual I met during my travels, Lakpa Tamang. Lakpa, a spirited entrepreneur from a remote village in Nepal, shared his entrepreneurial ventures, the challenges he faced, and his aspiration to move to the States in search of better o…
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In this week's episode, I had a super interesting chat with a good friend of mine, Eli Friedman, who also works as a professor at Cornell University. We dove deep into the world of AI, especially GPT, and talked about what it means for teaching, research, and just day-to-day life at a top university. Eli shared some cool insights about how AI might…
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Welcome back to the second episode of my Reminder Series! In this episode, I'm diving into a topic that means a lot to me but sometimes slips my mind. It's about how we often focus so much on the one thing that's wrong or missing and forget to see all the good that's happening around it. Life is full of ups and downs, both in work and in our person…
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In this week's podcast episode, I had a chat with a longtime friend and an immensely talented ambient musician, marine eyes (Cynthia Field). We have a history that dates back to the days when she used to assist me during my underground dinners. We talked about what it really means to connect with an audience, especially at a time when most interact…
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Welcome to the first episode of my Reminder Series! In this episode, I'm opening up about something that, honestly, feels a bit embarrassing to share. But I think it might help some of you, as it's helped me. It's a personal practice that has become a part of my routine: setting reminders on my phone to remember important life lessons. I'm on a nev…
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In this episode, my friend Adam Nelson and I chat about what success really means. Adam opens up about how true happiness isn't just about money. We share some of our own stories, and talk about how sometimes, what society thinks is "successful" isn't always the real deal. We also get into the tough parts of life – like facing failures and picking …
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In this episode, I am joined by my good friend, Adam Nelson. Adam's done some cool stuff like making special gin using wild seaweed. Now, he's working on a medicine for Parkinson's. We chat about confidence, vulnerability, and how to take meaningful actions in our fast-changing world. Adam and I talk about how confidence grows when we try new thing…
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Welcome to the first episode of How We Work! In this episode, I'm excited to introduce my very first guest, Maria Finn who's an extraordinary forager, chef, and author living on a houseboat. Maria and I explore the fascinating journey of living beyond traditional labels. We discuss the challenges of feeling like "impostors" in our respective fields…
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In this episode, we take you back to the main stage of The 2023 Payments Canada SUMMIT. Industry experts from across the payment ecosystem share insights and perspectives on some of the most important challenges and opportunities facing the payment industry today. Topics discussed include: how broadening access to Canada’s payment systems will bene…
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In December 2022, a diverse coalition of organizations from across the payment industry came together to sign an open letter to the Minister of Finance to make a collective request of the federal government to amend the Canadian Payments Act to broaden Payments Canada’s membership. Broader access to our membership will support the introduction of n…
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According to recent research from Payments Canada, there’s an alarming gap in working Canadians' understanding of their paycheque details. In fact, nearly half of respondents say they pay more attention to the weather or their social media channels than their pay information. In this episode of The PayPod, guests discuss the importance of financial…
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This episode of The PayPod takes us back to the virtual stage at The 2022 SUMMIT. Moderated by host Cyrielle Chiron, this interactive discussion explores the biggest takeaways from speakers at this year's event and their predictions about what payment trends and topics will be discussed next year at The 2023 SUMMIT, taking place in Toronto from May…
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In this episode, host Cyrielle Chiron introduces a pre-recorded webinar from The SUMMIT Series that took place earlier this year. The discussion explores what’s in store for modern payments, including what payment modernization initiatives are coming online in Canada and how they will enable new services that drive value for businesses and consumer…
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The pandemic has changed payments forever; 2025 is happening now. As digital payments have become almost universally accepted, the next gold rush is for customer experience: own the experience, own the value. What can the payments industry learn from the birth of the credit card in the 1950s to create the standard for services in today’s space? Wha…
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When we hear about real-time payments the first thing we think of is speed. But when it comes to the Real-Time-Rail (RTR), faster payments are only part of the story. In this episode, host Cyrielle Chiron is joined by Janet Lalonde, Senior Director, Real-Time-Rail at Payments Canada to discuss the value of real-time payments and how the RTR is more…
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Jurisdictions around the world are modernizing their high-value payment systems, with ISO 20022 as a key driver. Canada is keeping pace. Lynx, Canada’s new high-value payment system, launched in August 2021. To put this landmark development into a global context, this episode of The PayPod will revisit a discussion from The 2021 SUMMIT that feature…
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In this episode, host Cyrielle Chiron introduces a prerecorded webinar from The SUMMIT Series that took place earlier this year. The discussion explores Canada's payments modernization plan and what upcoming changes in payments will mean for individuals, businesses, and the future of payments in Canada - featuring Andrew McFarlane of Payments Canad…
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Evolving technology and payments innovation continues to transform the way Canadian consumers and businesses make payments. In this episode, host Cyrielle Chiron, is joined by Kate Frankish, Director of Strategy at Pay.UK to discuss the trends and topics influencing the payments landscape on a global scale in 2021.…
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Retailer businesses from hardware stores, to clothing stores to restaurants, could not have anticipated lockdowns, nor the restrictions implemented in phase I and II of re-opening due to COVID-19. While there have been many struggles, some retailers managed to quickly pivot by leaning on e-commerce to help them sustain revenues and jobs. While the …
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Several central banks around the world, including the Bank of Canada, are exploring central bank digital currency (CBDC). There are many benefits that a CBDC could bring to an economy, however, there are complexities and uncertainties as well. What considerations are being made by central banks AND governments prior to the creation of a digital cur…
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The PayPod host Cyrielle Chiron is joined by Anne Butler, Chief Legal Officer and Vice President of Policy and Research at Payments Canada and Jason Young, Head of Legal and Company Secretary at PayPay Canada to discuss why Canada needs to expand membership to payments systems and how ongoing efforts to update existing payments legislation for new …
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Assessing how an organization needs to respond to and prepare for an extraordinary situation takes strong business continuity planning. So how is the payments industry responding to COVID-19 and how does it continue to affect companies relied on by millions of Canadians? Peter Dodic, Chief Risk Officer at Payments Canada, and Sonia Baxendale, Presi…
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As digital payments continue to grow among preferred ways to pay, the need for identification and authentication to ensure safe and secure payments is fundamental. Cyrielle is joined by Joni Brennan, President of the Digital ID & Authentication Council of Canada (DIACC) and Ian Glazer, VP, Identity Product Management, Salesforce and Founder and Pre…
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The expectation of speed in the payments industry has seen a significant demand in recent months. Consumers want their money in and out of their accounts the moment they press ‘send.’ Similarly, merchants need to be paid faster, complete payroll and business-related payments and purchases. To boot, every actor in the process wants to reduce the ris…
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The COVID-19 digital environment is demonstrating the extreme importance of protecting payments and securing transactions. From individual to business, Canadians have had to shift their habits from in-person to digital, relying on online shopping, using new video platforms, like Zoom for meetings, and even receiving private advice, from health to f…
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Canadians have consistently demanded more digital and modern payments options -- what changed in the last few months in the face of a global pandemic? A lot. Cyrielle Chiron of Payments Canada is joined by Tracey Black, newly appointed CEO of Payments Canada and David Chance of Fiserv and Chair of Payments Canada’s Stakeholder Advisory Council, to …
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In episodes 9 - 16, The PayPod looks to pick up right where we left off with new topics, new questions, and new voices to debate the answers and discuss the challenges of today. Guiding our journey are the needs of Canadians, including consumers, financial institutions, businesses, start-ups, and governments. Hear Cyrielle Chiron, Head, Research an…
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The way we pay is changing at an unprecedented rate. But what’s driving this transformation? Payments Canada's annual Consumer Pulse Survey finds younger Canadians aren’t settling for traditional payment methods. Millennials and Gen Z want easier, faster and more convenient options to meet their needs and expectations. Join our host, Justin Ferrabe…
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The language of payments is standardizing through the gradual adoption of the ISO 20022 payments messaging standard. Jurisdictions around the world are slowly adopting the standard for the many benefits that its rich payments data can provide. But adoption of a global payments standard is a complex challenge: To maximize the benefits and reach the …
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Canada is at a competitive disadvantage because we do not yet have the frameworks in place to support new payment experiences - some that are commonplace in other parts of the world. PayTechs of Canada is a new association focused on advocating on behalf of the burgeoning Canadian paytech industry. Host Justin Ferrabee is joined by founding members…
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Justin Ferrabee is joined by Malcolm Fowler, chief product and partnership officer of Moneris; Curt Binns, executive director of the Canada region of the ATM Industry Association; and Neville Arjani, director of research at Payments Canada, to discuss the future of cash in Canada. Research has shown continued declines in cash transactions over the …
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