show episodes
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
The mission of the Cashflow Ninja Podcast is to empower people to create, protect & multiply their wealth in the new economy and information age. The rules of money have changed and we share the new rules and how anyone can create, protect and multiply their wealth in our constantly changing environment. Your host M.C. Laubscher will be your guide interviewing Cashflow Ninja's that share their knowledge, experience, and journey to help guide you to not only survive, but thrive and prosper in ...
 
Join comedian Brandon Vallee and musician Luke Bemand as they ride the line between comedy and analysis in the world of horror movies and beyond! Joined by guest comedians, musicians, and industry professionals! Email: deadlasthorror@gmail.com Twitter: https://twitter.com/DeadLastPodcast Facebook: https://www.facebook.com/deadlastpc/ Youtube: https://www.youtube.com/channel/UCmy9ZSVeZpCHgXfVfM_RVmQ iTunes: https://itunes.apple.com/us/podcast/dead-last-podcast/id1104789470
 
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show series
 
Top Takeaways: - The goal of customer service should be to answer questions, eliminate confusion and become your customer’s trusted advisor. - Customer service training is your most valuable asset. It is always worth investing in. - More often than not, customers leave companies due to a lack of transparency or authenticity. - An amazing customer e…
 
My guest in this episode is Jason Redman. Jason was born in a small town in central Ohio and attended schools in Ohio, North Carolina, the U.S. Virgin Islands, and Florida before graduating from Lumberton High School in Southern North Carolina. He joined the Navy on September 11, 1992 and began his naval career at boot camp in Orlando, Florida. Jas…
 
As far as top quality radio content goes, this week’s show had it all! First off, the brilliant Professor Brian Cox joined us live over FaceTime for a chat about his 2021 arena tour. Aside from attempting to explain the concept of black holes and the time space continuum to Chris and the team, he also explained why one certain D:Ream song sounds a …
 
My guest in this episode is Matthew Teifke. Matthew was raised in Round Rock, Texas where he loved playing sports and competing in anything imaginable with his younger brother. It was around the age of 13 that Matt saw his single mother start to invest in real estate and he was immediately drawn to the industry. At the age of 17 Matt became a licen…
 
Top Takeaways: No matter what you’re selling, there will always be certain conditions of satisfaction. These will vary from situation to situation, but the basic underlying principle will always be the same: Does it meet the customers’ expectations? Get in the habit of having frank, transparent conversations with your customers. Communication is ke…
 
My guest in this episode is Dave Stech. Dave heads up Stech Family Office with his two sons. Their family firm, Purpose Built Investments™ (PBI), is a real estate market timing company that invests exclusively in 3 things: real estate, private lending, and early-stage technology companies, including in their self-directed IRAs. Dave graduated from …
 
Ladies and gentlemen, let us transport you back to the 80s...in a small town called Market Deeping...where one man must roller disco. That man. Is Dominic Byrne. Yes that’s right, for Dom’s birthday this week we treated him to a brand new pair of ROLLER SKATES for him to relive his youth of roller disco around Leicester Square! Another long awaited…
 
Sten Morgan, author of "7 Mindsets of Success" joined Mike Langford to share how he grew his financial advisory business from zero to top-performer status in less than 5 years. The goal is to help firms improve their ability to recruit and develop financial advisors for the next generation.By Truelytics
 
Top Takeaways: - First you have to get customer feedback. Next you must respond to it. Then you should do something with it—as in, use it to improve internally. - Customer ratings and reviews can be a powerful employee motivator. If they know their performance will be graded, they may strive harder to achieve good results. - It’s important to ask f…
 
Hey there podcast listeners, you’re beautiful...it’s true. Yes that’s right, we were joined by the ‘King of Twitter’ himself this week, Mr James Blunt. He talked us through his new book - “How To Be A Complete And Utter Blunt - which takes readers on a journey through his most prolific social media comebacks. He even managed to squeeze in a short r…
 
My guest in this episode is Kevin Nichols. Kevin is the managing partner at Penumbra Solutions. Penumbra Funds invest in hundreds of Senior Life Settlement insurance policies. With a target yield in the low double digits, no market risks, no premium calls, professional management, and funds locked up safely in escrow, this might be the best investm…
 
Top Takeaways: - Don’t fall into the trap of thinking your service is “good enough.” “Good enough” service is never good enough. - Customer expectations are evolving so quickly that companies don’t even realize they are failing their customers. By not meeting those expectations, brands will let down and lose customers. - Companies must utilize AI a…
 
My guest in this episode is Chad Gallagher. Chad is the co-founder and co-owner of SlateHouse Group. SlateHouse was founded in 2014 and manages over 4,000 units across PA, NJ, and MD for investment owners, with over 100 employees. SlateHouse also has a brokerage division in both NJ and PA with 20 real estate agents that focus on working with invest…
 
What’s this? A brand new Chris Moyles Show on Radio X podcast? Lovely jubbly - as Del Boy would say. And speaking of which, we had the man himself on this show this week, SIR DAVID JASON! He had great catch up with Chris about his brand new book about everything he’s learnt in a 50 year career in entertainment. Chris also dug out some old archive f…
 
My guest in this episode is Jillian Godsil. Jillian has held senior positions with global PR companies in Sydney, Singapore, London and Dublin. She was PRO of Iona Technologies (Ireland’s first company to float on NASDAQ). She changed the law in Ireland in 2014 and is a former European Parliamentary candidate (on an anti-austerity ticket). She is a…
 
My guest Paul Lizell. Paul is a founder of JP Homes Inc., HouseDealsAmerica.com and REO Auction Academy, Paul has been a successful real estate investor since the late 1990s. He has bought and sold hundreds of properties nationwide during his investing career. Paul enjoys the challenge of entering new markets throughout the US and speaking with oth…
 
Top Takeaways: - Prioritize your company culture above anything else. When customers purchase from you, they’re really buying into your culture. - The first thing you do should be to define your company’s culture and values. Do this early on with intention instead of waiting for it to happen accidentally in the future. Be specific about what your v…
 
My returning guest in this episode is Doug Casey. Doug is a world-renowned speculator and libertarian philosopher that wrote the definitive book on profiting from periods of economic turmoil, Crisis Investing, a #1 New York Times bestseller. His books, Totally Incorrect (2012) and Right on the Money (2013), continue his mission of challenging stati…
 
My guest in this episode is Rana Vig. Rana has over 30 years of business experience during which time he has helped to launch five business ventures in private industry. He has been involved in several publicly traded companies since 2010, serving first as an executive at an industry leading algorithmic securities trading systems company and then o…
 
If you’ve been craving some guest-star goodness then this week’s podcast will be right up your street! To get the guesty goodness going, Philip Schofield was live on FaceTime to talk about the new series of THE CUBE and his new autobiography. Chris even tried (downed) some of Phil’s new wine! We also had an ACTUAL astronaut in the flesh with us as …
 
Top Takeaways: - Become a partner to your customer. Work to solve your customers’ business needs without trying to make a sale. - When selling technology, focus on solutions and success instead of the technology. Identify business problems and needs before turning to technology. - Lose the mindset of customer service happening only in call centers …
 
Another batch of podcasting Chris Moyles Show goodness for you to dive into this week with infamous spiritual medium Clinton Baptsite returning to the show...in the flesh! (at a social distance of course). And, in honour of the brilliant Taskmaster moving to a new slot on Channel 4 Chris had a ‘horny’ challenge to put to Dom and Pippa! Clare Baldin…
 
Tony Stich, COO of Advicent NaviPlan joins Mike Langford for an expansive conversation about the evolution and future of financial planning. Tony and Mike also explore how technology will be employed to allow financial advisors to serve clients at scale during the coming wave of advisor transition.By Truelytics
 
Top Takeaways: - To understand Generation Z as consumers is to understand the future of your (and every) business. They are the fastest growing generation in the workforce, the number one generation of consumer trendsetters (they even influence Baby Boomers!) and the most likely to write positive things online and recommend brands to others. - The …
 
A rollercoaster of emotions on The Chris Moyles Show this week all the way from discussing our favourite crisps, to finding out where in the UK Dom will be dumping our prizes to Chris 30 YEAR broadcasting anniversary! The team managed to mark this momentous occasion by getting some messages from some superstar DJs who have worked with Chris over th…
 
My guest in this episode is Jorge Abreu. Jorge has been Investing in Real Estate full time for over 14 years. He started in Single Family and small Multifamily properties. He has wholesaled over 200+ Properties, Fixed & Flipped over 100+ properties and developed several new construction projects, over $8M in ground up. For the past 3 years he has b…
 
Top Takeaways: - The year 2020 has thrown us into the future technologically. This creates many new opportunities for companies to make their customers happy and make their lives easier. - Customers increasingly expect companies to take a stance on social issues. Remaining silent is no longer an option. Companies must have a point of view, share it…
 
Another great week on The Chris Moyles Show on Radio X as Chris gets the teamto put their bid in for what song should go to number one in the charts again and Dom brought us another excellent ‘slot’ to entertain the nation. Chris played the team a Everton FC fan song (sorry Dom) that has recently re-entered the charts which made fora VERY entertain…
 
My guest in this episode is Mauricio Rauld. Mauricio is the founder and CEO of Premier Law Group, a premier boutique securities law firm. As a nationally recognized expert on private placements, Mauricio works with elite entrepreneurs who seek to increase and protect their wealth through syndications. Mauricio specializes in Reg D exempt offerings …
 
Top Takeaways: - It’s important for any and every business to measure the level of service they provide. After all, you can’t change what you don’t measure. Mystery shopping is one method of measuring the customer experience a business provides. - When designing a mystery shopping or other measurement/feedback program, it’s important to first under…
 
My guest in this episode is Francis Hunt. Francis did his MBA through Bond University Australia and is also known for his Macro Economic views with special reference to the Western Nations sovereign debt situations and the fallout this could cause with reference to Inflation and possible future social upheaval and unrest. The associated Income dist…
 
Chris and the team got the chance to speak to the LEGENDARY Captain Sir Tom Moore this week and hear all about his incredible life. We heard all about his new book ‘Tomorrow Will Be A Good Day’ and even managed to get his thoughts on Ice Cube’s ‘It Was Good Day’!. The fabulous Laura Whitemore also dropped by on FaceTime to tell us about her new rol…
 
My guest in this episode is Steven Bowles. Steven is the Director of Business Development with Momentum Advanced Planning, a national consulting firm. Where all aspects of planning converge- tax planning, asset protection, family office structure, family governance, risk management, philanthropy and efficient wealth transfer- the team at Momentum s…
 
Top Takeaways: - An omnichannel customer service experience is about being able to meet customers at any channel they choose and create a seamless experience for the customer between different channels. - The difference between omnichannel and multichannel is having all channels work together rather than simply having more than one channel availabl…
 
My guests in this episode are Michael Flight and Adam Carswell from Liberty Real Estate Fund LLC. Michael Flight is a founding principal of Concordia Realty Corporation in 1990 and more recently CEO of Liberty Real Estate Fund LLC, the World’s First Net Lease Security Token Fund. Michael is a real estate entrepreneur and Security Token evangelist w…
 
Ladies and gentlemen, boys and girls, the moment you have all been waiting for...the return of one of the greatest features in radio history...CAR PARK CATCHPHRASE! After eight long years this might radio stalwart as returned to your airwaves and that means one thing and one thing only...more ROY WALKER. Roy is back to lead us into a new week of Ca…
 
My guest in this episode is Gerald Celente, who developed the Globalnomic® methodology to identify, track, forecast and manage trends, is a political atheist. Unencumbered by political dogma, rigid ideology or conventional wisdom, Gerald, whose motto is “think for yourself,” observes and analyzes the current events forming future trends for what th…
 
Top Takeaways: - There must be a balance between artificial intelligence (AI) and human connection. As with any new technology, there always needs to be a human fallback. - The COVID-19 pandemic resulted in a massive shift in both business and consumer buying preferences and habits. Many companies were unprepared to make the shift to e-commerce, se…
 
My guest in this episode is Mitchell Scott. Mitchell is the CEO of The Very Good Company. This food company has not only survived the global pandemic but thrived. Mitchell shares how they are doing this and their massive plans for growth. Interview Links: Very Good Butchers Resources: Create A Strategy Become The Bank Join Our Community…
 
What a podcast we have for you this week as we decided to have a celebrity GUEST WEEK! Chris and the team were joined by some top names including the brilliant Vinnie Jones who told us some great stories from Hollywood and talked us through his new book. Rick Witter also dropped by one FaceTime to talk to Chris about the brand new LIVE Shed Seven a…
 
My guest in this episode is Jason Hartman. Jason is a self-made millionaire, serial entrepreneur, and host of a killer podcast with more than 3,000 episodes. Jason has been involved in several thousand real estate transactions and has owned income properties in 11 states and 17 cities. His company, Platinum Properties Investor Network, Inc. helps p…
 
George MacAllister, of The Next Level Solution, shares how financial advisors and RIAs can use storytelling techniques to increase their success rate when trying to acquire another advisor's book of business or acquire an RIA firm. The use of stories is also valuable in the sales process for clients according to George and he shares several example…
 
Top Takeaways: - Good customer service and experience principles can be applied in any relationship—professional or personal. - Successful companies known for their innovation all share common cultural values of curiosity, grounding, discovery, trust and passion. Add these five elements into your relationship with your customers. - Secret #1: Curio…
 
My guest in this episode is Mike Simmons, Mike has shared the stage speaking with Gary Vaynerchuk, Ryan Serhant Jocko Willink, Russell Brunson, Walter Bond. Andy Frisella and Tom Ferry, among others, As the owner of a successful real estate investing company, and also a partner in one of the country's largest real estate mentorship mastermind compa…
 
Yes, that’s right folks we’ve decided to bring back one of our absolute favourite competition features...The Chris Moyles Show PRIZE DUMP on Your Doorstep! Which lucky person will get to have a van full of amazing prices dumped all over their garden!? But more importantly where on earth will Chris and Producer James have to drive to? Jamie Oliver d…
 
My guest in this episode is Dave Stech. Dave heads up Stech Family Office with his two sons. Their family firm, Purpose Built Investments™ (PBI), is a real estate market timing company that invests exclusively in 3 things: real estate, private lending, and early-stage technology companies, including in their self-directed IRAs. Dave graduated from …
 
Top Takeaways: - In order to build a company’s culture, you must lead with consistent values and reward the behaviors you want to see. - When your employees are in alignment with your company culture, you can trust that they will make decisions based on those values without the need for an over-abundance of rules. - A great company culture happens …
 
My guest in this episode is Carl Fischer. Carl is a Cornell University graduate and third-generation real estate developer. Carl began his investing career in the 1970’s when he was employed as a rocket scientist at Kennedy Space Center in Cape Canaveral, Florida. He is presently one of the founders and principals of CAMA Self-Directed IRA, LLC (db…
 
Toby caught up with the fantastic Johnny Took from DMA’s this week to talk all about the new way of gigging and if he’s ever punched a shark!? The brilliant girls from HAIM also dropped by on FaceTime for a chat all about their 2021 'One More Haim' UK Tour and who they would pick as the faces for ‘Mount Rockmore’. One of the Radio X listeners has a…
 
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