Best Jonathan Shroyer Podcasts (2024)

1
Transfer of Experiences 17:26

12M ago17:26

17:26

In this episode of The Future of Service podcast, hosted by Jonathan Shroyer, listeners are in for a treat as Jonathan sits down with the brilliant business consultant and strategist, Andrea Swanner. Andrea, the founder of MBA, shares her wealth of knowledge and experience, offering invaluable insights into building a strong foundation for new busi…

1
AI Cognition driving CX and the Human Experience 18:51

1y ago18:51

18:51

Peter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize human flourishing. This ambitious goal, often referred to as the Holy Grail of AI, holds the promise of significantly reducing costs for various produc…

1
Episode 119 - (Interview) with Sheila Butler - Founder and CMO of Butler Marketing Group 38:24

1y ago38:24

38:24

Welcome loyal listeners to another episode of The Loyalty Minute. I’m your host Rob Gallo and today I am excited to chat with Sheila Butler, Sheila is the Founder and Chief Marketing Officer of the Butler Marketing Group in Orlando, Florida. Welcome to the show Sheila, thanks for joining me

1
Human Design and Business Success 15:15

1y ago15:15

15:15

Sunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change through systemic progress rather than superficial fixes, seeking transformational experiences for all those involved. Drawing upon her executive backgr…

1
Episode 118 (Interview) with Dan Kustelski - Co-Founder of Chalkline 31:30

1y ago31:30

31:30

Welcome loyal listeners to another episode of The Loyalty Minute. I’m your host Rob Gallo and today I am excited to chat with Dan Kustelski. Dan is the co-Founder of the award winning Gaming company, Chalkline. He applied his 15 years of gaming and gambling experience into building Chalkline's freeplay sports platform to assist casinos, sportsbooks…

1
The Future of Work 13:13

1+ y ago13:13

13:13

Host Jonathan Shroyer talks with Karl Swanepoel, the CEO of Revolancer, a rapidly expanding freelance marketplace with over 20,000 users. Karl, a tech entrepreneur based in the UK, shares his journey and vision for the platform. Revolancer has garnered support from prominent investors, including London-based VC SFC Capital and notable angels such a…

1
Community and AI 10:50

1+ y ago10:50

10:50

Sarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working within early-growth stage B2B tech startups, Sarah is passionate about assisting businesses in overcoming their most pressing data challenges. Recognizin…

1
Self Service and the Service Economy 12:22

1+ y ago12:22

12:22

Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has developed methods to get organizational alignment around transformation and implement it successfully, which is…

1
Authentic, Intentional, Inclusive 13:16

1+ y ago13:16

13:16

This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communicati…

1
Those Who Serve 17:45

1+ y ago17:45

17:45

This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians. Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, …

1
Humans Connecting with Humans 13:58

1+ y ago13:58

13:58

Jonathan Shroyer talks with Jennifer Fisher, Chief Sales Officer - Higher Education at Worldstrides. Jennifer is an accomplished, results-driven senior sales executive with demonstrated career success growing revenue and new business. Almost 30 years recruiting, hiring, and training high-performing teams; building strategic partnerships to grow rev…

1
Brand Ambassadors 11:59

1+ y ago11:59

11:59

“John is a world class customer success leader!...” Thiago Teodoro - Director of Product Management & Product Strategy, Malwarebytes ”...I have a high regard for John’s ability to lead and mentor others. And while I can deeply laud his work ethic, grace in receiving feedback, and love of technology, it is his sense of humor, humility, and partnersh…

1
The Future of Service is Financial Freedom 10:52

1+ y ago10:52

10:52

Host Jonathan Shroyer talks with Ajaie Albert,Co-Founder of Xclusive Financial Class. Who is Ajaie Albert? #1. I have a desire to help everyone especially soldiers win at the financial game called “Capitalism” #2. As a Mentor Leader and Educator, I’m dedicated to always learn and develop to provide you with value (I will learn, implement, educate, …

1
Service is all about Global Talent 9:40

1+ y ago9:40

9:40

Host Jonathan Shroyer talks with Andrew Le, Partner at With My Coffee. Andrew is a creative agency owner with over 10 years of experience in the advertising/marketing space. He has scaled his agency from a team of 10 to over 40+ in the span of 2 years, managing a 30% annual client growth rate and simultaneously increasing profit margins by 300%. He…

1
Elevate Your Experience with Empathy 12:33

2y ago12:33

12:33

Host Jonathan Shroyer talks with Steve Gutzler,CEO and Founder of Leadership Quest. OUR GUEST: ►STEVE GUTZLER is the President of Leadership Quest, a Seattle-based Leadership Development company. ►INTERNATIONAL BEST-SELLING AUTHOR of seven highly-acclaimed books that have topped Amazon and have received rave reviews from readers. ►MASTER LEADERSHIP…

1
Bots, Droids, and Human Centered Design 14:47

2y ago14:47

14:47

Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys…

1
Lemonade - Jeff Poffenbarger 14:10

2y ago14:10

14:10

Host Jonathan Shroyer Talks with Jeff Poffenbarger. Jeff is an experienced video game development professional with strong leadership, analytic, and communication skills. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/…

1
Effortless and Full of Purpose - Linh Ho 10:28

2y ago10:28

10:28

Linh Ho is a growth marketing and sales executive with strong background in technology. She has a proven track record in hiring and retaining high performing teams, designing GTM strategies, accelerating sales and marketing pipeline. She is an advisor to multiple tech startups, and a board member of non-profit organizations. She is continuing her e…

1
Reading Customers' Minds - Karen L. Clarkson 11:16

2y ago11:16

11:16

Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA. About Karen L. Clarkson: 𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, I have developed an unsurpassed reputation for delivering growth and exceptional experience to both customers and internal stakehol…

1
Persona-lization - Brett Frazer 11:13

2y ago11:13

11:13

This episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. A simple statement, really, and a logical one considering your marketing and sales organizations (be they direct, channel or partners) have just promised them the best, be its simplicity, efficiency, productivity, creativity, security, privacy, connectivity, …

1
Episode 116 - (Interview) with Lee-Ann Johnston - Founder of AffiliateINSIDER 22:58

2y ago22:58

22:58

Welcome loyal listeners to another episode of The Loyalty Minute. This is episode 116, I’m your host Rob Gallo and today I am excited to chat with Lee-Ann Johnstone, Lee-Ann is has been in the affiliate marketing agency, event, media and training business for over two decades. She helping brands launch, scale and grow successful affiliate programs.…

1
Our Kids are Showing Us the Future of Service - Carol Marshall 12:52

2y ago12:52

12:52

Host Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive experience in the automotive and contact center environment. Strategic vision and analytical skills proven to drive results while creating trust and pa…

1
The Future of Work is Human - Sarah McDonald 11:41

2y ago11:41

11:41

Host Jonathan Shroyer talks with Sarah McDonald, Business Leader, Author and Executive Coach. Sarah is a proven operational leader with the passion and ability to think strategically, execute tactically, and inspire teams to achieve aggressive goals. Culture and customers are central to all I do and believe in. Concentrations: Leadership coaching, …

1
Web 3 and the Great Wallet Identity Revolution - James Shannon 19:13

2y ago19:13

19:13

Host Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0. Previously, James led a creative service agency called Auras Studios, helping musicians create augmented reality experiences across the web. To learn more, please v…

1
Product Creators are now Service Makers - Jon Nordmark 14:54

2y ago14:54

14:54

Host Jonathan Shroyer Talks with Jon Nordmark, Co-Founder and CEO of Iterate.ai. Jon is: An E&Y Entrepreneur of the Year at Rocky Mountain Region A Co-founder, 10-yr CEO eBags; $1.65B bags sold A LinkedIn Top Voice for 20+ tech articles written A Newman Lifetime Achievement Award | CO Tech Association To learn more, please visit: https://www.arise.…

1
The Great Financial Transition - Emmanuel Daniel 15:05

2y ago15:05

15:05

Emmanuel Daniel is the award-winning founder of The Asian Banker, Wealth and Society, Bank Quality, TABInsights, and other digital communities in the TAB Global stable, with offices in Singapore, Beijing, Dubai, and representatives around the world. He is, at heart, a writer, entrepreneur, consultant, traveler, and erratic blogger. He was recognize…

1
Creator of the Future Service Ecosystem -Tim Fields 10:56

2y ago10:56

10:56

Tim has spent his life working with amazing people to build games and software to help some of the best brands in the world delight millions of users. Tim Fields has been making games and software professionally since 1995. He has been involved with numerous small developers, as well as Hasbro, Wizards of the Coast, Kabam, Microsoft, Electronic Art…

1
Every customer wants to be a VIP - Ted Rubin 16:46

2y ago16:46

16:46

Host Jonathan Shroyer interviewed Ted Rubin, Founder, and CEO at ActivEngage. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, making it easier to facilitate operations for organizations that are producing technology as a product or who …

1
The Next Generation Customer - Jonathan Daniels 15:30

2y ago15:30

15:30

Host Jonathan Shroyer talks with Jonathan Daniels, Director at CX Centric, CX Brussels and CX Dubai. Daniels shared, " We began to deliver using Agile methodologies, which was a big step forward.But for various reasons, we kept coming to work with the aim of impressing our colleagues, our managers and ourselves.We lost our focus on the customer. Fo…

1
People Serving People - Nate Brown 10:36

2y ago10:36

10:36

Host Jonathan Shroyer talks with Nate Brown, Senior Director of Customer Experience at Arise Gaming. Nate loves all things customers. He's well-versed in a variety of CX disciplines, including journey mapping, survey process and analysis, the voice of customer programs, employee engagement, and many more. His sweet spot is helping employees underst…

1
Talent, The Service Force Multiplier - Keith Pape 12:45

2y ago12:45

12:45

Host Jonathan Shroyer interviewed Keith Pape, CEO at Yellow Pike Media and Yellow Pike Games, in this episode of the Future of Service podcast. Keith is an entrepreneur and senior marketing executive with significant Digital leadership experience. He has a proven track record of delivering impressive revenue, profit, and award-winning creative camp…

1
Everything is Going Hybrid - Brian Blackader 13:11

2y ago13:11

13:11

Host Jonathan Shroyer talks with Brian Blackader, Expert Associate Partner at McKinsey and Company. Brian serves leaders in the BPO industry to transform and improve their performance and investors in the space. As a core expert in our Digital Customer Operations Service Line, he advises industrial companies functionally on their customer operation…

1
Seamless Experience and Building Decade-Long Customers - Misa Chien 14:09

2y ago14:09

14:09

Host Jonathan Shroyer talks with Misa Chien, Co-Founder and CEO at Auto Pilot Reviews. Misa helps Customer Service Leaders manage and motivate their agents remotely through real-time customer feedback. Their post-call survey provides loving customer service stories to the entire organization, giving everyone purpose and recognition like no tomorrow…

1
Episode 115 - (Interview) with John Bertino - Owner and Founder of The Agency Guide 31:09

2y ago31:09

31:09

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with John Bertino. John is the owner and founder of the innovative marketing consultancy The Agency Guide or "TAG". TAG is a unique consultancy which represents 200 different marketing agencies with varying skill sets and industr…

1
Human Experience, Augmented by Technology and Data 16:49

2y ago16:49

16:49

The Future of Service covers any topic from experience design, product design, sales, customer experience, and customer service. So, in essence, it's broad and intended to bring in all different viewpoints from across the industry and globe. This episode's guest is Mary Drumond, Chief Marketing Officer at Worthix and host of the Voices of CX Podcas…

1
Future of Service Introduction 3:55

2y ago3:55

3:55

Host Jonathan Shroyer Welcomes us to the Future of Service podcast. In this episode, Jonathan shares his background and what the show is all about. He also shares what to expect in terms of the guests and topics he will bring to the show. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://mission…

1
Episode 114 - (Interview) With Nick Ewen - Director of Content for The Points Guy 25:02

2y ago25:02

25:02

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Nick Ewen. Nick is the Director of Content for The Points Guy, a travel and lifestyle media brand. Nick helps you travel as much as possible for as little money out-of-pocket including credit cards, loyalty programs, airline…

1
Episode 113 - (Interview) with Kate DiLeo - Brand Architect and Author 24:12

2+ y ago24:12

24:12

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Kate DiLeo. Kate is a brand architect and author who has partnered with more than 200 organizations to craft brands that bring more prospects to the table, more users who click, and more customers who buy. Welcome to the sho…

1
Episode 112 - (Interview) with Lisa Routel - Marketing Strategy Lead for Verizon 21:41

2+ y ago21:41

21:41

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Lisa Routel. Lisa is the Marketing Strategy Lead for Verizon Up, Verizon’s consumer loyalty program.. Welcome to the show Lisa, thanks for joining me For those loyal listeners out there who don’t know who you are or what you…

1
Episode 111 - (Interview) With Prashant Fuloria - CEO of Fundbox 23:02

2+ y ago23:02

23:02

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Prashant Fuloria. Prashant became CEO of Fundbox in 2020, after serving as COO and CPO. He joined Fundbox in 2016 from Yahoo, where he was SVP of Advertising Products. Prashant came to Yahoo through the acquisition of Flurry…

1
Episode 110 - (Interview) with Zachary Slingsby - Founder of Human Factor Media 26:04

2+ y ago26:04

26:04

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Zachary Slingsby. Zack is the founder of Human Factor Media, an award-winning branded content team that encourages brands to make films instead of ads. Please welcome to the show Zack, thanks for joining me For those loyal l…

1
Episode 109 - (Interview) with Jonathan Shroyer - Chief Customer Experience Innovation Officer of Arise Virtual Solutions 24:37

2+ y ago24:37

24:37

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded…

1
Episode 108 (Interview) with John Nantz - Founder and Strategy Consultant at Redwood Advisors 22:25

2+ y ago22:25

22:25

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with John Nantz. John is the Founder And Strategy Consultant at Redwood Advisors Welcome to the show John, thanks for joining me… For those loyal listeners out there who don’t know who you are or what you do, perhaps you can shar…

1
Episode 107 (Interview) with Bobby Gillespie Founder and Principal at Propr Design 27:28

2+ y ago27:28

27:28

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Bobby Gillespie. Bobby is a brand growth consultant, author of the forthcoming book “Build Your Brand like you Give a Sh*t,” and the founder/principal at Propr Design, a Baltimore-based B2B brand growth agency. Welcome to th…

1
Episode 106 (Interview) With Brandon Ehrhardt - Senior Director of Partner Programs at Expedia Group 23:09

2+ y ago23:09

23:09

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Brandon Ehrhardt. Brandon leads Expedia Group’s platform loyalty program that rewards supply partners who provide the best experiences for guests. Welcome to the show Brandon, thanks for joining me… For those loyal listeners…

1
21 - Count-On-Able with C-Level Roundtable's Jeff Cohen 43:51

2+ y ago43:51

43:51

Your host, Mike Acker, talks with Jeff Cohen of C-Level Roundtable. Jeff Cohen created C-level Roundtable in 2001 to bring a unique blend of state-of-the-art behavioral coaching, driven by his practical business, leadership, and academic experience. To learn more about Jeff's work, visit https://www.clevelroundtable.com/ If you'd like to be a guest…

1
20 - Internships Abroad with Absolute Internship's Fredrik Van Huynh 35:27

2+ y ago35:27

35:27

Your host, Mike Acker, talks with Fredrik Van Huynh of Absolute Internship. Absolute Internship has formed into a leading international internship program. They enable university students and graduates to develop their career aspirations across the globe. To learn more about Fredrik's work, visit https://absoluteinternship.com/…

1
19 - Elbow to Elbow with Green Apple Consulting's Lisa Mitchell 35:56

2+ y ago35:56

35:56

Your host, Mike Acker, talks with Lisa Mitchell of Green Apple Consulting. Green Apple Consulting helps Talent Management Leaders embed talent programs that drive results and elevate organizational culture. They support you through transformational coaching, consulting, and training for you and the companies you serve. To learn more about Lisa's wo…

1
18 - Building Trust in Your Network with Oﬃcium Labs' Jonathan Shroyer 28:52

2+ y ago28:52

28:52

It's the little things that count… especially when running a growing organization. If you want to make your organization the best it can be, you need to be sure that everyone is happy and growing. After all, your business will only succeed when everyone feels supported and has the tools they need to do their job. They are more likely to take owners…

1
17 - Global Innovative Alcohol Company with Phusion Proejcts' Jeff Wright 21:18

2+ y ago21:18

21:18

Your host, Mike Acker, talks with Jeff Wright of Phusion Projects. Innovation and disruption are in their DNA at Phusion. They understand consumers as category agnostic and pursue flavor, brand, and functional benefits above all else. To learn more about Jeff's work, visit https://phusionprojects.com/…

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Jonathan Shroyer Podcasts

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