Customer Journey Podcasts

Reimagine the customer journey

Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.

Weekly Business Talk Show, where we: 🚀 Enjoy life & business talk in a fun new way! 🚀 Listen to experts advise you on topics that matter to you! 🚀 Interact Live with Our Guests & Co-Hosts 🚀 Connect with a featured business owner in our Entrepreneur's Journey All so you can Get MOTIVATED Stay INSPIRED Keep NETWORKING & Gain KNOWLEDGE!

Hosted by Jonathan Shroyer, Future of Service explores the future of work, customer journey, customer experience and customer engagement through engaging with today’s top leaders. Learn more at: https://missionmatters.com/author/jonathan-shroyer/

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...

The "Two Paths, One Journey" podcast features Connel and Hugh, who started new businesses in early 2023. While this is Connel's first venture, Hugh has previously built several successful businesses, with revenues exceeding eight figures and employing over 100 people. The podcast offers weekly insights from their unique perspectives on entrepreneurship and life, as they share their experiences growing and starting a business.

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...

Helping you take continuous improvement to the next level so you can destroy your organization’s status quo, devastate your competitors, and fuel revolutionary innovation.

A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.

Join me on A Creators Journey, a podcast exploring the ups and downs of being creative. From motivation to discovery, I delve into the process of inspiration and share tips and tricks on how to turn your passion into a successful career. Whether you're just starting out or looking for some fresh inspiration, this podcast is for anyone. Tune in to find your next source of motivation and creativity.

Best friends Joel and Matt are the co-hosts of How to Money which is all about providing the knowledge & tools that normal folks need to thrive in areas like debt payoff, DIY investing, and crucial money tricks that will provide continuous help along your journey. We believe that access to unbiased and jargon-free personal finance guidance is more necessary than ever before. When you handle your money in a purposeful, thoughtful way that works for your lifestyle, you can really start living ...

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.

Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.

Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability will hinge on your ability to deliver the best experience for your buyers… and this podcast will show you how. Tune in monthly for actionable and insightful discussions with the brightest minds at the intersection of eCommerce and customer experience.

At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

The Marketer’s Journey is a podcast dedicated to learning from senior marketing executives including the career journey they’ve taken and the buyer journey they set their customers on. Each week we speak to a senior marketer and learn whether it was luck, hustle or a combo of the two that propelled them to their latest post. We then discover how they engage their current and future customers on a path that is similarly planned but adaptive. The Marketer’s Journey features amazing conversatio ...

With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...

Shelby Paige, Founder and CEO of Silver Swann Marketing, walks your through everything you need to know about marketing. Bold claim, we know. From Branding & the Customer Journey to paid and organic funnel strategies, Shelby walks you through the entire process - from start to scale to market saturation beyond your wildest dreams.

19 Keys are electrical enlightening thought patterns and high lvl conversations. Life is about the journey not the destination, listen to these keys to help you along your journey in spirituality, entrepreneurship, future building, mind management keys etc... SUPPORT PODCAST SUBSCRIBE BELOW www.crownz19.com www.goldewater.com PayPal: 19keysllc@gmail.com Venmo: @jibrialkeys

Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...

Welcome to the Customer Academy Playbook where we help you build online training your customers will love. This show breaks down best practices in Customer Education, featuring interviews with leaders in customer education, case studies and breakdowns of real-world projects, and explores how some of the biggest teams in the world lead growth and success with education.

The UK's first Self Storage Podcast We interview the worlds leading self storage experts to help you improve your business Once a week we take a look in to my my facilities and look what has been working and what hasnt worked in the last 7 days ... We share everything from cost to acquire a customer to our revenue. Looking forward to sharing this journey with you

What makes a 6 Star Leader? What makes a 6 Star Business? Is the 6th Star really 5 plus 1? These are the questions that we answer through our conversations with guests who are driven by a purpose bigger than themselves and have a desire to reach more people. Our guests are successful business owners, entrepreneurs and passionate professionals who always aspire to evolve, improve, and better themselves and the lives of those they impact. Most often they put the customer experience at the fore ...

Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice

Almost Yesterday is a glimpse into the rich history southeast Missouri. Dr. Frank Nickell takes listeners on a journey to specific moments in time. A gifted storyteller and local historian, Dr. Nickell’s wit and love for the past are combined with sounds and music that augment his narrative.

Enjoy a journey of growth and learning as we move through Tanach at the pace of 5 chapters a week. It takes just a few small steps to achieve big things

The Identity Trust Pulse brings you the latest fraud and identity insights from industry leading experts across the world, sharing their expertise on relevant topics to help your business fight fraud and prioritize positive customer experiences. Find the fraud and identity insights to navigate our world of expanding opportunities and evolving risks. See the bigger picture – and the smaller one too – with this engaging podcast. The Identity Trust Pulse is brought to you by LexisNexis® Risk So ...

…an imperfect podcast to possibly help evolve your soul, expand your brain, and heal your heart by laughing at the things we silly humans do. 🍀

Welcome to The Conversologist podcast. Where we talk about the art and science of conversations in the digital space. We know that technology can be a powerful enabler in the customer journey, from marketing to customer service but communication and emotional connection still need to be at the core.

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...

Hosted by Shawn McVey, MA, MSW and Rachel Teichberg, CVPM, CVBL, The VetMed Mind is a podcast project that collects, shares, and celebrates the inspiring stories from the veterinary medicine community. We hear from vet med students, veterinarians, managers, veterinary technicians, customer support and industry professionals about their individual experiences in the field. Stories include everything from the joy of the journey to the challenges of being in a fast-paced field. What does succes ...

CHINO VV Creates an atmosphere using the powers of soulful, deep, afro and underground house music. Providing a musical journey with sweet and melodic vocals, layered upon mellow, deep & grooves, whilst using a unique arrangement of Beats, Accapellas, Loops and Custom Samples, taking each listener on a unique journey. Born in Huddersfield & having held residencies in Manchester, Leeds & Birmingham since 2003, he now resides in the Middle East, based in Doha (Qatar). Chino Vv continues to exp ...

Welcome to the Digital Ninjas podcast for the people in the ecosystem of digitization who are inter-connected by data and technology initiatives, creating, using and improving informational assets to deliver value. We discuss digital components and data topics, share best practices, and professional development all of which are filled with inspiration and fun. Joining you on your data journey! Take a listen. Share a listen (repost or share a link). Like this podcast. Leave us a comment. Subs ...

A weekly podcast where two ex-business partners hold themselves publicly accountable for their startup failures...and successes.

Welcome to the Journey On Customer Service podcast, where amazing things happen.

Each week, experienced entrepreneurs and innovators come to Stanford University to candidly share lessons they’ve learned while developing, launching and scaling disruptive ideas. The Entrepreneurial Thought Leaders Series is produced by Stanford eCorner during fall, winter and spring quarters.

It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...

Lots of resources are available for sales people, and a lot more for technical people, but not enough for Sales Engineers. This resource is available for Sales Engineers who are interested in learning from other Sales Engineers as many will be interviewed on this platform.

B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Be sure and subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, wh ...

Get ready to discover how to reclaim your health, your power and your womanly magic with host and best selling author Samantha Gladish. The Wellness Witch Podcast takes you on a journey, helping you reconnect to your body, your hormones, your passion and all the areas of life that make up who we are and what we long for. From conversations about nutrition, wellness, plant medicine, intuition, wealth consciousness and personal growth, get ready to live a more powerful, purpose driven life. Th ...

Welcome to The ESGmark® Podcast, where we hear from inspiring businesses committed to a sustainable future. Our host Chloë Clarke will be interviewing CEOs and business leaders about how and why they started, how they’ve grown and how ESG policies and values have shaped their journey.

Are you done with banging your head against the wall? The Business Chop guests share candidly about business and its many challenges and rewards. Whether you are a startup, just earned your first $10,000 or $100,000 or your first $1 million or $10 million, our conversations will inspire, empower and offer you value for your time. Hear business professionals chop it up with tips, hacks, resources, stories of success and failure and how they rise to the challenge of entrepreneurship. Guests sp ...

The Remarkable Project helps business owners, optimisers and curious marketers to push past the "same-same" world of marketing into a world of unexpected customer experiences, word-of-mouth and a more compounded approach to marketing. Each episode weaves the path that experts including scientists, entrepreneurs, creatives, innovators and more, have used to build businesses that people feel compelled to talk about. Come and join the journey if you have been asking:- How to improve word of mou ...