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Jim Kalbach is the chief evangelist at MURAL, a leading provider of online visual collaboration software. He's the author of Designing Web Navigation (O'Reilly, 2007), Mapping Experiences (O'Reilly, 2016), and his latest, The Jobs to Be Done Playbook (Rosenfeld, 2020). In this conversation, we dive into Jobs to Be Done, how it relates to design, an…
 
Udhaya Kumar Padmanabhan is a Global Strategic Design Director at Designit, an international strategic design consultancy. He is based in Bangalore, and in this conversation we talk about challenges and opportunities inherent in designing information systems for the Indian market. Listen to the show Download episode 65 Show notes Udhaya Kumar Padma…
 
Sarah Barrett is a principal IA Manager at Microsoft. She's been writing compellingly about information architecture in Medium, and in this conversation, we focus on her most recent posts, which deal with how architectural scale affects our perception of information environments. Download episode 64 Show notes Sarah R. Barrett @documentalope (Sarah…
 
Sophia Prater is a UX design consultant and chief evangelist of object oriented UX, a methodology that helps teams tackle complex design challenges. In this conversation, we discuss OOUX and how it differs from other methodologies. Download episode 63 Show notes @sophiaux on Twitter Rewired (Sophia's consultancy) Ooux.com The Object Oriented UX Pod…
 
Alla Weinberg helps teams and organizations improve the quality of relationships at work. She has a background in design, but now calls herself a ‘work relationship expert.’ In this conversation, we discuss her new book, A Culture of Safety, and how teams can create environments that allow people to do their best work together. Listen to the show D…
 
Jeff Sussna is a consultant and author specialized in helping organizations deliver software more effectively. This is Jeff’s second appearance on the show. In this conversation, he tells us about Customer Value Charting, a visual tool that helps teams balance strategy and agility. Listen to the show Download episode 61 Show notes Sussna Associates…
 
Kat Vellos on Friendship Kat Vellos uses her background in experience design to empower people to learn, grow, and thrive. She’s written two books on adult friendship, We Should Get Together and Connected from Afar. In this conversation, we discuss the importance and challenges of making friends, especially during this time of ‘social distancing.’ …
 
Matt LeMay is a product management consultant and author. He’s a co-founder and partner at Sudden Compass, which helps companies reconnect with their customers and helps teams focus on addressing human needs. He’s the author of Agile for Everybody and Product Management in Practice. In this conversation, Matt shares with us One Page / One Hour, his…
 
Jesse James Garret is a renowned leader in the user experience design field. He’s a co-founder of the influential UX consultancy Adaptive Path and author of The Elements of User Experience. These days, Jesse coaches UX design leaders. In this conversation, we discuss the relationship between leadership and information architecture. Listen to the sh…
 
In his consulting practice, Ben Mosior teaches Wardley Mapping, a tool for visualizing strategic intent. In this conversation, we dive into Wardley Maps: what they are and how they can help us make better strategic decisions. Listen to the show Download episode 57 Show notes Learn Wardley Mapping @HiredThought on Twitter The Phoenix Project by Kevi…
 
Margot Bloomstein is the principal of Appropriate, Inc., a brand and content strategy consultancy. Over a twenty year career, she has consulted in a wide range of industries. Margot is the author of Content Strategy at Work and of a new book, Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap, which is the subject of our co…
 
Hà Phan is the Director of Discovery for Pluralsight, an e-learning platform. Before becoming a product leader, she was a principal UX designer at GoPro. In this conversation, we discuss Hà’s journey from UX design to product leadership. Show notes @hpdailyrant on Twitter Pluralsight GoPro The Double Diamond Some show notes may include Amazon affil…
 
Kourosh Dini is a psychiatrist, psychoanalyst, and productivity expert. He is the author of an excellent book on how to take smart notes using DEVONthink, a personal information management tool. In this conversation, we discuss smart note-taking and how DEVONthink can help us work more effectively. Show notes Kourosh Dini Being Productive Taking Sm…
 
Jason Ulaszek is an experience designer, activist, entrepreneur, and educator. He is the founder of Inzovu, a design collective, and UX for Good, a nonprofit that aims to provide elegant solutions to messy problems. In this conversation, we discuss Jason's work on just such a problem: helping Rwandans heal after their 1994 genocide. Show notes Jaso…
 
In which Peter and Jesse chat with Jorge Arango about the state of digital design, his background in architecture, teaching the next generation of designers, the seduction of prototyping, the potential advantages and drawbacks of certification, and more.By peterme
 
Grace Lau is an information architect and user experience designer based in the Greater Los Angeles area. She’s the co-president of World IA Day and one of the program chairs of the 2021 IA Conference. In this conversation, we discuss those professional community events, and why you should participate. Listen to the show Download episode 52 Show no…
 
Cheryl Platz is an accomplished interaction designer who has designed multimodal experiences for Amazon, Microsoft, the Walt Disney Company and more. The focus of our conversation is her new book on the subject, Design Beyond Devices. Listen to the show Download episode 51 Show notes Cheryl Platz Ideaplatz Cheryl on Twitter Ideaplatz on Twitter The…
 
In which Peter and Jesse speak with UX researcher, educator, and humanity advocate Vivianne Castillo about what it takes to be truly human-centered, the necessity of addressing trauma, what UX can learn from human services professionals, and practices and rituals you and your teams can adopt.By peterme
 
My guest today is Brian Breslin. Brian is a tech entrepreneur, educator, and community builder based in Miami. He’s the director of The Launch Pad, the entrepreneurship center at the University of Miami, and founder of Refresh Miami, a non-profit organization dedicated to growing South Florida’s tech and startup ecosystem. In this conversation, we …
 
My guest today is Phillip Hunter. Phillip is a strategy and innovation consultant focused on conversational systems. He has a long trajectory working on such systems; among other roles, he was head of user experience for Amazon Alexa Skills. In this conversation, we focus on conversation itself, and how to design systems that converse. Listen to th…
 
In which Peter and Jesse talk to Jen Cardello, head of UX Research at Fidelity Investments, about her team's uncommon organization structure (within an independent insights team, peered with Market Research, Analytics, and Behavioral Economics), and the tools they use to make sure they're focused on the right problem, with the right solution, done …
 
My guest today is Caroline Crampton. Caroline is a freelance writer and podcaster. Among other things, she edits The Listener, a daily newsletter that curates the best podcasts. In this conversation, we focus on Caroline’s curation workflow. Listen to the full conversation Download episode 48 Show notes Caroline Crampton The Way to the Sea: The For…
 
In which Peter and Jesse talk to creativity consultant and author (and former front-end developer!) Denise Jacobs about just what is creativity, how to maintain being creative as a leader, banishing your inner critic, taking charge in how you get feedback, and how impostor syndrome is probably a means of keeping historically disadvantaged groups do…
 
My guest today is Peter Morville. Peter is a pioneer in the discipline of information architecture. Among many other distinctions, he co-authored with Lou Rosenfeld Information Architecture for the World-Wide Web, the classic O’Reilly “polar bear” book on the subject. This is Peter’s second appearance on The Informed Life podcast. I asked him back …
 
My guest today is Dr. Jeff Johnson. Jeff has been applying his background in psychology towards designing better human-computer interfaces for over forty years. He teaches computer science at The University of San Francisco, and has written several influential books on UI design. Among these, he co-authored with Kate Finn Desiging User Interfaces f…
 
Product management consultant and educator Melissa Perri joins Peter and Jesse to talk about the view of design from the product management side of the table, the true value that product managers bring to the process, and how designers can collaborate more effectively with their peers in product management.(Apologies for the suboptimal audio, we fo…
 
In which Peter and Jesse talk to Sally Carson, Head of Product Design at Duo Security (now part of Cisco), about her journey, from bike messenger to multimedia designer to design lead. Along the way, we discuss executive relationships, handling burnout and managing your energy, and how her experience cycling prepared her for the ups and downs of le…
 
My guest today is Tanya Rabourn. Tanya is a design strategist and researcher based in Dubai. Her focus is on service innovation for social impact. In this conversation, we discuss the role of ethnographic research in understanding the people and cultures served by design. Listen to the full conversation Download episode 45 Show notes Tanya Rabourn …
 
Jesse and Peter return from their hiatus and dig into a few emerging trends we've seen in product design teams, including (00:25) the rise of the senior individual contributor, (13:44) the increasingly tangled relationship between design, engineering, and product management, and (35:37) what it takes to lay the foundation for lasting change.…
 
My guest today is Alexis Lloyd. Alexis is VP of Product Design at Medium and co-founder of Ethical Futures Lab. Previously, she led design and innovation work at The New York Times, Axios, and Automattic. Alexis has been thinking about the future of media for a long time. In this conversation, we focus on the evolving ways we consume and produce me…
 
My guest today is Rob Haisfield. Rob is a behavioral product strategy and gamification consultant. He’s also an expert user of Roam, “a note-taking tool for networked thought.” In this conversation, we talk about Roam — what it is and how it can help you think more effectively. Listen to the full conversation Download episode 43 Show notes Rob Hais…
 
My guest today is Nataly Restrepo. Nataly is an industrial designer specialized in food design. She works as a food and beverage innovation consultant for restaurants and consumer goods, and is based in Mexico. In this conversation we explore food design and how designing for experiences calls for a holistic understanding. Listen to the full conver…
 
My guest today is Arvind Venkataramani. Alongside Adam Menter, Arvind has been working on an open source toolkit to help people design secular rituals. In this conversation, we explore what rituals are and how being more intentional in their structure and use can improve our lives. Listen to the full conversation Download episode 41 Show notes Arvi…
 
In which Jesse and Peter answer questions on funding models, shifting from output to impact, demonstrating value, and the challenges of being a design leader right now. Questions addressed: (01:00) "How does a good business fund design activity?" (09:28) "How can one handle being a good lead designer, when in the company where you work, the majorit…
 
My guest today is Heather Hedden. Heather is an information management consultant specialized in taxonomies, controlled vocabularies, metadata, and indexing. She’s the author of two books, including The Accidental Taxonomist, a guide to the discipline of taxonomy creation and management. In this conversation, we explore taxonomies and why they’re i…
 
In which Peter shares some of his Design Leadership Truisms (inspired by the work of Jenny Holzer), and Jesse reacts.Truisms discussed:(03:29) “People are not their job titles.”(04:50) "If your team's work isn't good, you didn't set clear expectations."(08:32) “Bad design is a result of context, not individual aptitude.”(09:14) “If you focus on the…
 
My guest today is Stephen P. Anderson. Stephen is a design leader who is focused on workforce learning and organizational development. He and Karl Fast recently published Figure it Out, a new book about how we can transform information to increase understanding. This is also the subject of our conversation; I hope you find it valuable. Listen to th…
 
In which we are joined by Maria Giudice, founder of Hot Studio, former design executive at Facebook and Autodesk, for a whirlwind discussion of her career, design leadership, and coaching. Topics: Frank Frazetta; Working Girl; art school; white designer dudes; New York in the mid-80s; Richard Saul Wurman telling us we're all full of shit; designing…
 
In which we address the how to grow as a design leader when the opportunities thin out, and then take a hard turn and address the culture of marketing and the problems it poses for designers. Topics: Imbalance of leaders at different levels; don't determine what's interesting for someone else; the pace of career growth; designers who have found the…
 
My guest today is Andy Polaine. Andy is a service designer, consultant, educator, author, and podcaster. He’s co-author of the book Service Design: From Insight to Implementation and host of the Power of Ten podcast. In this conversation, we discuss service design, and how it helps organizations think more holistically about the experiences they en…
 
In which we grapple with the multifarious concept of trust, in light of how important it is for leaders to establish, build, and maintain it in their relationships. Topics: Leadership coaching, psychological safety, resilience, conditions leading to trust, Michael Jordan's uncompassionate leadership tactics, critique, bestowed authority, Brené Brow…
 
In which we continue to grapple with in-house vs design consultancy distinctions, and see promise in the creation of senior strategic design roles within some companies. Topics: working in teams; working like a consultancy; Metropolis; the lie of design schools; the reality of in-house design practice; cycles of abuse; working in truly high-perform…
 
My guest today is Audrey Crane. Audrey is a partner in DesignMap, a UX strategy and digital product design consultancy based in San Francisco. Audrey recently published a book called What CEOs Need to Know About Design, and in this conversation, we talk about the evolving role of design in organizations and why this book is needed now. Listen to th…
 
In which an email from a design leader self-labelled "Consultancy Rat" spurs a wide-ranging discussion on strategic design leadership, product management, and the differences between in-house and consultancy design.Topics: consulting vs in-house design; FAANG+; the bifurcation of UX design; product design; design as a handmaiden to engineering; why…
 
My guest today is my friend Lou Rosenfeld. Besides publishing books — including my own Living in Information — Lou and his team at Rosenfeld Media organize and manage industry conferences. In this episode, we talk about how they transitioned the recent Advancing Research conference from an in-person to a fully virtual event. Listen to the full conv…
 
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