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Best lifelink podcasts we could find (Updated October 2019)
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Conversational technology and patient engagement are two technology trends sweeping through the eight trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
 
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It’s a known fact that most IT projects will deliver ROI if implemented properly. Typically cost savings through automation and operational efficiency are a big part of any IT value story. As a new class of conversational technology matures, the healthcare industry value prize is moving beyond the traditional back office and into the patient ex ...…
 
A Digital Conversations podcast discussion with Steve Lindsey from Banner Innovation Group In healthcare, high complexity combined with an extreme amount of regulatory red tape frequently hinder innovation and progress. Despite significant investments in technology, the industry continues to struggle implementing solutions that patients will un ...…
 
When dealing with any kind of cardiac procedure, personal physician-patient interactions and relationships are key. But even in the cardiovascular medicine domain, there are opportunities to augment patient communications with modern technology. Ahmad Sheikh, one of the country’s premiere cardiac surgeons, sat down with Greg Kefer to provide a ...…
 
Clayton Christensen’s great book, The Innovator’s Dilemma, describes disruptors and the challenges incumbent companies face in keeping up with the new entrant’s rate of improvement. Even great companies struggle because they are good at the wrong things. Many don’t survive. The healthcare industry is in the midst of massive change, fueled by ne ...…
 
After decades of investment in digital systems of record, patients are beginning to navigate healthcare on their PCs and mobile devices. Providers have created great, consumer-grade technology for a better patient experience — a digital “superhighway” for healthcare. But patient adoption of these systems is still low. Healthcare is complex, the ...…
 
Since 1995, the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys have been used to measure patient experiences in Healthcare. Results are also used to determine Medicare reimbursements for providers. With the surveys being administered as much as 90 days after a visit, utilizing manual approaches (mail, phone, emai ...…
 
Reaching out to patients to make sure they adhere to things like treatment plans and clinical trials is often the domain of the call center. Frequently, the outbound interaction is a heavily scripted, redundant workflow. What happens when a chunk of these outbound calls are shifted to a conversational chatbot that uses text messaging to interac ...…
 
Hospitals are investing heavily in marketing campaigns to attract new patients, yet every day countless “warm leads” walk out of the front door, never to be heard from again. At the same time, huge investments are being made to improve the patient experience through better communications and engagement. This is why referral management represent ...…
 
Ian interviews Derek Robinson, Director of Communications for Harvest City Church in Regina, about how to effectively utilize various digital medias (including websites and social media) to reach new audiences for ministry growth.By Lifelinks International.
 
Call centers are at the center of patient engagement strategies for providers of all shapes and sizes. Investments are focused on driving efficiency into an operation that is constrained by human agent capacity. This Digital Conversations episode gets into the challenges of traditional call centers and how emerging innovations can flip the mode ...…
 
We like to talk to people in commercial roles, who spend their days traveling and talking about patient engagement strategies with the teams responsible for change at the country’s biggest hospitals. Blakely Atherton joined Greg Kefer on Digital Conversations to share some field stories about what is being discussed, the challenges, and what in ...…
 
It’s no secret that a focus on patient experience leads to value and ROI. Technology investments require a strong ROI case in order to get funded, but as the industry shifts from systems of record (EHR) to systems of engagement, new dimensions of value arise that add up to 7- or 8-figure numbers for the bigger medical centers. Justin Mardjuki s ...…
 
In 2018, the average cost of developing a new drug and bringing it to market topped $2.1 billion—up $362 million from 2017 according to a Deloitte survey. One of the challenges pharmaceutical companies face is attrition and non-adherence during patient trials. Traditional methods, focused on call centers, complex documentation and feedback limi ...…
 
How do you design a chatbot that’s personalized, compassionate and smart — something capable of interacting with patients who could be in stressful, miserable healthcare situations? Jenn Berry, a Conversational UX Engineer from LifeLink, sat down with us and described how modern conversational chatbot design must consider the moment and then de ...…
 
Measuring patient satisfaction is critical in today’s value-based care environment. But are call center surveys months after the fact the best the industry can do? In this episode, Greg Johnsen and Greg Kefer talk about how mobile patient engagement technology collects patient sentiment and opinions as part of the care delivery experience. This ...…
 
Jacob Heitler and Gabe Hamilton join Greg Kefer for a roundtable discussion focused on some of the design concepts that are going on behind the scenes. Jacob and Gabe are responsible for delivering advanced mobile chatbot solutions for large healthcare systems and share their perspectives about technology innovation that will improve the patien ...…
 
Greg Johnsen and Greg Kefer talk about the concept of the “long arc” of patient engagement in healthcare - the bi-directional experience versus the broadcast that takes place of the course of time between hospitals and their patient populations at scale.By Greg Kefer, CMO, LifeLink.
 
Different types of technology are designed to do different things. In this episode, Greg Kefer and Greg Johnsen discuss how EHR systems of record and various engagement solutions can deliver against modern consumer expectations today and in the future.By Greg Kefer, CMO, LifeLink.
 
The Emergency Department is a gigantic access point to medical centers. There is a waiting room full of potential, both good and bad. In this episode, Greg Johnsen and Greg Kefer discuss the significant value potential of focusing patient engagement technology investments to improve the emergency department experience.…
 
Consumers are gaining more control of how they spend their healthcare dollars and providers are racing to adapt. Similar to the way we use Yelp to rate and evaluate restaurants and hotels, customer reviews and advocacy are becoming very important in healthcare. In this episode, Justin Mardjuki and Greg Kefer discuss recent research into hospita ...…
 
Chatbots are changing the way people engage with technology. In this episode, Greg Johnsen and Greg Kefer describe bot technology, how it works, and where it is impacting the customer experience across healthcare.By Greg Kefer, CMO, LifeLink.
 
In this episode, Greg Kefer and Greg Johnsen discuss the emerging trend of mobile, conversational technology and how this is changing the way patients will interact with healthcare providers.By Greg Kefer, CMO, LifeLink.
 
In this edition, we feature the second part of an interview with Steve Chupp, member of the LifeLinks Apostolic Council and also a Resilience Trainer teaching professionals how to adapt and thrive in the midst of stress and adversity. In “The Emotionally Healthy Leader” Part 2, Steve shares more invaluable insight about how leaders can become a ...…
 
In this edition, we feature Steve Chupp, member of the LifeLinks Apostolic Council and also a Resilience Trainer teaching professionals how to adapt and thrive in the midst of stress and adversity. In this podcast, Steve shares invaluable insight about how leaders can become and remain emotionally healthy.…
 
Ian Byrd interviews Ross Gerber, member of the LifeLinks Apostolic Council and founder of Strategic Ministry Partnerships International, who provides valuable keys to developing leaders within a church or ministry.By Lifelinks International.
 
In this edition of the LifeLinks Leadership Podcast we continue an interview with Kevin Beeson, Lead Pastor of River City Church in Lewiston, Idaho and member of the Apostolic Council, about “How to Navigate Change”. In part 1 (released last month) Kevin shared the challenges River City’s had through the years in finding a new venue and what th ...…
 
In this edition of the LifeLinks Leadership Podcast, Ian Byrd interviews Kevin Beeson, Lead Pastor of River City Church in Lewiston, Idaho and member of the Apostolic Council, about “How to Navigate Change”. In part 1 Kevin shares the challenges River City’s had through the years in finding a new venue and what they’ve learned as a result. He a ...…
 
Dave Wells, Lifelinks Apostolic Team Leader, shares principles about how to be a pioneering leader.By Lifelinks International.
 
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