Manage episode 244443824 series 2408553
It’s a known fact that most IT projects will deliver ROI if implemented properly. Typically cost savings through automation and operational efficiency are a big part of any IT value story. As a new class of conversational technology matures, the healthcare industry value prize is moving beyond the traditional back office and into the patient experience, and that translates into a number of interesting new opportunities.
Justin Mardjuki joined Greg Kefer in the Digital Conversations studio to talk about chatbot value. In what is developing into a win-win-win scenario for healthcare providers, conversational bots are beginning to deliver across a number of promising value areas. From call center optimization, to adherence, to hospital patient experiences, this podcast will describe some of the ways chatbots are expanding the scope of value generation in unexpected new dimensions.