Best Patientengagement Podcasts (2024)

1
Boosting Data Analysis in Healthcare 7:07

2M ago7:07

7:07

Discover eClinicalWorks® Business Optimizer (eBO®) reports with Eric Pamperin from Indiana Health Centers. Discover how eBO reports help healthcare practices analyze and utilize data effectively, identify gaps and areas of improvement, and streamline practice workflows. Learn about the real-world impact of implementing custom eBO reports to save ti…

1
The LLM Inflection Point Moment and the Implications for the Specialty Pharmaceutical Industry 18:48

5M ago18:48

18:48

Recent advancements in AI and Large Language Models (LLMs) have caught the world’s attention and for good reason. It’s a big deal. Specialty pharmaceuticals are typically costly, sometimes ranging from $10,000 to over $5 million per patient, per year. The onboarding and approval process that come with these drugs are complex, requiring extensive ef…

1
Enhancing Clinical workflows with eClinicalWorks v12: A Providers perspective 7:09

6M ago7:09

7:09

Join us for a live eCW Podcast with Dr. Ammar as he shares his experience with eClinicalWorks V12, discussing the new features that have improved workflows and documentation time in his practice. Dr. Ammar also shares how his practice stays updated on the latest features and training for eClinicalWorks V12. Learn how eClinicalWorks V12 can enhance …

1
Cloud EHR and healow Patient Engagement 8:52

6M ago8:52

8:52

Discover how Carson Medical Group streamlined its operations and improved patient engagement by transitioning to eClinicalWorks Cloud EHR and healow patient engagement solutions. We discuss the benefits of the solutions, including improved productivity, reduced costs, streamlined documentation, and increased patient satisfaction. We also explore ho…

1
Enhancing Clinical Care With eClinicalTouch4 6:19

6M ago6:19

6:19

In this episode, we talk to Eileen Testa from Ninth Street Internal Medicine about the advantages of using healow Pay for medical billing. Thanks to its user-friendly interface, healow Pay has led to a 100% increase in cash collected and improved patient satisfaction. Listen in to learn how healow Pay makes medical billing faster and more efficient…

1
Enhancing Clinical Care With eClinicalTouch4 7:02

6M ago7:02

7:02

Discover how eClinicalTouch 4 has enhanced primary care services at Innova. Join David Uptagrafft, CFO and director of healthcare experience, as he shares how the platform has streamlined workflows, improved patient experiences, and reduced costs. Learn about the benefits of mobile documentation, healow TeleVisits, and streamlined data entry. Tune …

1
Combating Physician Burnout and improvingPatient Outcomes with EHR Optimization 7:04

6M ago7:04

7:04

Join Orlando Perez, MIS director at Betances Health Center, in this podcast as he shares their success story of optimizing EHR with eClinicalWorks. Learn how EHR optimization improved patient outcomes through streamlined operations and combating physician burnout. Please tune in to discover how it can benefit your practice.…

1
Improving Patient Access and Revenue with the healow No-Show Prediction AI Model 8:11

6M ago8:11

8:11

Howard Shpritz from Total Health Care shares how AI is helping practices improve operations and patient access by predicting and rescuing missed appointments. Howard discusses Total Health Care's experience with no-shows, the information they get from the healow no-show prediction AI model, and the success of their outreach. This podcast is a must-…

1
Transform Your Practice with the PGM Dashboard 10:56

7M ago10:56

10:56

Discover the power of the eClinicalWorks® Practice Growth Management (PGM) Dashboard in our latest episode. Join our guest, Cyril Thomas, as he discusses the importance of growth strategies for medical practices and how the PGM Dashboard can help you achieve your goals. Gain insights on key performance indicators (KPIs) for front, mid, and back-off…

1
Unlocking Reporting Capabilities in eBO 10:47

8M ago10:47

10:47

Discover how custom reports in the eClinicalWorks Business Optimizer™(eBO®) can enhance patient care by offering a more comprehensive understanding of your patient population. In this podcast, we speak with Ron Franklin, Senior Health Information Analyst at Hampton Roads Community Health Center in Portsmouth, Virginia, about how implementing custom…

1
Empowering Communities, Analytics for Better Patient Care 12:36

9M ago12:36

12:36

The eCW Podcast speaks with Geli King-Brown, senior director of quality management at Healing Hands Ministries (HHM), about how her organization is expanding its locations and services to extend healthcare to those who can’t afford it. Geli discusses how the Patient-Centered Medical Home (PCMH) program has helped the organization standardize the ca…

1
Better Patient Safety Management 10:57

10M ago10:57

10:57

In this episode of the eCW Podcast, Deputy Patient Safety Officer Paula Bigwood discusses the importance of staying informed about patient safety, security, and compliance, and how eCW is making it easier for teams to keep up with critical updates. The redesigned safety, security, and compliance dashboard on the support portal includes six tabs to …

1
PRISMA: Enhancements & Benefits for Clinicians 6:58

11M ago6:58

6:58

In this episode of the eCW Podcast, we dive into the latest V12 enhancements of PRISMA, the industry's first health information search engine. PRISMA streamlines the way clinicians access and analyze patient data. It consolidates internal and external information from various encounters into a unified, easy-to-search platform. With the new features…

1
Experience a More Efficient EMR with V12 10:20

12M ago10:20

10:20

In this episode of eCW podcast Dr. Seth Eaton from MedPeds in Laurel, Maryland, discusses the adoption of version 12 of eClinicalWorks Electronic Medical Records. The upgrade to version 12 was browser-based and a major cultural shift from the desktop version earlier. Some of the new features that have had the biggest impact on productivity are bett…

1
Enhanced Telehealth Experience with healow Solutions 10:32

1y ago10:32

10:32

In the latest episode of eCW Podcast, Morgan Borenstein highlights the newest enhancements to healow TeleVists, along with introducing healow Meet. Hear about the five-step activation wizard, sending messages to waiting patients, and inviting up to two additional contacts to a TeleVisit. healow Meet group telehealth solution allows healthcare provi…

1
Keeping Patients Safe and Compliant 10:00

1y ago10:00

10:00

In this podcast episode, Kunal Wagh discusses the Safety and Compliance Dashboard feature of eClinicalWorks that helps practices monitor potential patient safety issues and ensure compliance. The dashboard provides access to over 180 Key Performance Indicators (KPIs), including unlocked encounters, percentage of uncoded allergies, and inaccessible …

1
Building Conversational AI for Healthcare: Tips for Delivering High Patient Satisfaction in a Complex, Regulated Environment 19:34

1+ y ago19:34

19:34

The full power of conversational AI is being unleashed on the world through a steady stream of technological advancements, such as ChatGPT. It’s only a matter of time before language becomes the dominant interface between humans and machines. The healthcare industry will become one of the prime beneficiaries of this technology leap forward. In this…

1
Clinical Testing Hackathon for V12 Release 7:51

1+ y ago7:51

7:51

In our latest episode of the eCW Podcast, hear from our own Sharmeelee Tasto how clinical and technical teams collaborated in person and online in unscripted testing of eClinicalWorks V12 before its release to customers. The hackathon, as it’s referred to, was a recommendation from the Patient Safety Board to increase clinician involvement in the p…

1
The Power and Potential of Conversational Analytics for Healthcare 15:37

1+ y ago15:37

15:37

Business intelligence is a cornerstone of every digital transformation, with businesses spending $140B per year in analytics software. As conversational AI and digital engagement technology matures, a new domain of performance insights is emerging with the ability to measure every moment of the interaction between a business and its customers. In t…

1
Better Patient Engagement Through healow Solutions 11:51

1+ y ago11:51

11:51

Find out how healthcare professionals at Chisholm Trail Pediatrics, a nine-provider two-location pediatrics practice, are using healow Patient Engagement solutions like healow CHECK-IN, healow Pay, and customizable appointment reminders via text message to provide better care to patients and their families.…

1
Optimizing EHR Performance at a Virginia Health Center 9:38

1+ y ago9:38

9:38

Virginia’s Johnson Health Center wasn’t maximizing use eClinicalWorks, but EHR Implementation Services optimized their engagement with the browser version and improved customization and care delivery.

1
The Path to Informed eConsent for Clinical Research with Conversational AI 15:41

1+ y ago15:41

15:41

Clinical research studies are increasing in numbers, they’re getting more complex, and they must be executed in a very challenging, tight labor environment. These are some of the key drivers of decentralized programs that use technology to lessen the burden of requiring patients to be physically present in order to participate. Despite advances in …

1
Capturing Claims Data with Rules Engine Alerts 6:02

1+ y ago6:02

6:02

One of the lesser-known aspects of the eClinicalWorks EHR, Rules Engine Alerts contain enormous power to improve care by holding providers accountable for attending to care issues as they arise. Jose Rocha of Performance Medical Management explains how a practice can use alerts to help ensure that providers and staff deal with care issues on the sp…

1
How RPM Improves Management of Complex Patient Care 10:32

1+ y ago10:32

10:32

At Brookhaven Heart & MD365, Dr. Sateesh Joseph and staff use Remote Patient Monitoring to more closely monitor patients’ high blood pressure, enabling providers to reduce in-office visits, improve outcomes, and focus more of their efforts on those complex cardiac patients who need more attention.

1
The Future of Healthcare is Value-Based 12:52

1+ y ago12:52

12:52

eCW Podcast host Adam Siladi and Dr. Dhrumil Shah, a physician and Chief Medical Information Officer at Compass Medical, a 150-provider, multispecialty group in East Bridgewater, Massachusetts, discuss how a team-based approach can help reduce the risks of provider burnout while helping today’s busy medical practices achieve the goals of value-base…

1
PRISMA Helps FQHC Pull History of Uninsured Patients 7:16

1+ y ago7:16

7:16

Because two-thirds of their patients lack insurance and are self-pay, HealthWorks for Northern Virginia can’t rely upon insurance payer data to obtain the patient records they need. But as Jesse Burke explains, using healow Insights PRISMA enables HealthWorks to get the data they need at the point of care, because PRISMA gathers information from al…

1
How healow Insights Helps Prima CARE 5:50

1+ y ago5:50

5:50

For the last two years, Prima CARE, a medical practice with more than a dozen locations in Southeastern Massachusetts, has been using healow Insights to improve patient care. A secure, bidirectional interface allows practices to exchange patient information from any available internal or external network or hospital in the area or across the nation…

1
Communicating for Chronic Care Management Success 14:34

1+ y ago14:34

14:34

Monica Salopek of Acadiana Health & Wellness in Lafayette, Louisiana, said that providers are the driving force behind successful implementation of Chronic Care Management (CCM) programs. Her practice launched the CCM program to focus on patients who need more one-on-one attention. They have succeeded with it thanks to the initiative and strong com…

1
Observational Studies and a Reimagined Approach to Engaging Participants and Collecting Real World Data 19:32

1+ y ago19:32

19:32

Observational studies are designed to establish baseline data for diseases and treatments across broad patient populations. There are over 94,000 of them each year. Often, these studies go on for an extended period of time, which places challenges on study sponsors to keep participants engaged and motivated. In this episode, Greg Kefer talks with R…

1
A Conversation with Emily Gibb, Head of Patient Services and President of the Patient Access Foundation at GSK 22:06

1+ y ago22:06

22:06

As medications get more specialized, so has the need for better engagement to help patients with their prescriptions. Manufacturers are investing in tools and programs that can help patients on their medication journeys, and digital strategies are front and center. In this episode, Greg Kefer is joined by Emily Gibb, who leads the patient service o…

1
Diabetes, the Cost of Insulin, and the Challenge of Engaging Over 100 Million Americans that are Dealing with the Disease 15:09

1+ y ago15:09

15:09

More than 37 million Americans have diabetes today and an additional 96 million adults have pre-diabetes. Access to insulin treatment for many is vital. But in the past 10 years, the cost of insulin has increased by more than 1000% which is driving one in every four people with diabetes to ration or skip doses of insulin. The government and private…

1
healow Insights: Using Data to Close Gaps in Care 11:22

1+ y ago11:22

11:22

In this edition of the eCW Podcast, we explore how Sun Life Family Health Center, a federally qualified Health Center in Casa Grande, Arizona, has made effective use of the payer data they obtain through healow Insights. The service has been a key to obtaining the data and insight they need to close gaps in care, derive greater value from annual Me…

1
Improving Patient Safety by Avoiding Medical Abbreviations 7:58

1+ y ago7:58

7:58

Abbreviating medications and procedures may be convenient, but physicians today are learning to break old habits and are avoiding abbreviations that can be misinterpreted and lead to patient harm.

1
The Time has Arrived to Deliver 6 Billion Digital Health Assistants and Level the Playing Field for All 21:16

2y ago21:16

21:16

Healthcare has become an expensive, clunky mess for everyone. The path forward has to be digital, but with labor shortages showing no signs of slowing down, the time has come to double down on innovation. The good news is that technology has matured to a place where it may finally be able to make a significant difference. In this episode, Shuo Qiao…

1
The Art and Science of Delivering Conversational Patient Engagement 22:11

2y ago22:11

22:11

The technology behind Conversational AI is maturing rapidly across all sectors as consumers increasingly relying on language to interact with their devices. The labor shortage that plagues most industries has set the stage for technology that powers digital conversations, and the sector that may benefit most is healthcare. Anil Nair, Chief Technolo…

1
How Price Transparency Can Offer a Competitive Edge 6:25

2y ago6:25

6:25

New price transparency rules from the Centers for Medicare & Medicaid Services required hospitals and hospital-owned organizations to post machine-readable files in plain language that will allow patients to generate estimates for what they will pay for a given medical service. By using the healow Price Transparency tool, medical organizations can …

1
healow Payment Services: Convenient, Electronic, and Easy to Use 8:40

2y ago8:40

8:40

Is your practice still billing patients with paper statements, incurring the costs of printing and postage, putting up with errors, and waiting weeks or even months to get paid? There is a better solution! healow Payment Services lets patients make copayments or settle balances at any point during the cycle of care. Payments can be made through you…

1
In This World, Nothing Can Be Said to Be Certain Except Death, Taxes, and a Sound Digital Healthcare Compliance Strategy 19:00

2y ago19:00

19:00

Billions of people are now fully dependent on various forms of technology as part of their daily lives. Healthcare is no exception. As paper forms give way to digital health records and electronic communications, the risks of losing control of private patient information has risen dramatically. Every organization that deals with healthcare data mus…

1
A Bridge to the Future of Behavioral Health 11:51

2y ago11:51

11:51

The latest eClinicalWorks Behavioral Health module offers Bridge Community Health Clinic, an FQHC in Wausau, Wisconsin, the tools they need to deliver quality care. Dr. Dakota Kaiser, Clinical Director of Behavioral Health, cites phased treatment plans, the Data, Assessment, and Plan tool, integrated timer, in-place editing, and new options to prot…

1
How eClinicalWorks RCM Service Boosts Efficiency 11:42

2y ago11:42

11:42

In response to the COVID-19 pandemic, Pioneer Physicians Network, a 70-provider organization in the Greater Akron, Ohio area decided to “right size” their practice. They used Revenue Cycle Management services from eClinicalWorks to shift burdensome work off their staff, allowing them to maximize the effectiveness of existing personnel and resources…

1
The Conversational AI Platform Requirements for Delivering Exceptional, Personalized Patient Experiences 17:46

2y ago17:46

17:46

Conversational AI is rapidly maturing and becoming a viable technology option for healthcare organizations that need to digitize and scale patient engagement. Language-based user interfaces are ideal for reducing engagement friction and navigating high complexity. But technology experiences that are high on the user friendliness scale also require …

1
One Nurse’s Perspective on the Patient Experience, a Shrinking Workforce, and Technology 21:13

2y ago21:13

21:13

The nursing profession is one the most cherished professions there is. Those who take the plunge are true heroes that must work long, hard shifts to help patients of all types get through very difficult situations. When the COVID pandemic hit, nurses had to take things up to another level in order to deal with the massive waves of sick patients tha…

1
For Patients, Administrative Hassles Can Be Worse than Getting Sick, and That’s Got to Change 16:51

2y ago16:51

16:51

A recent study looked into patient perceptions about the administrative side of healthcare and found that tasks such as setting appointments, completing paperwork, and getting prior authorizations have gotten so hard, many patients have chosen to defer care to avoid the hassle. Investments to give patients the tools to manage their own healthcare h…

1
Handling Hospital Notifications With Direct Messaging 10:25

2y ago10:25

10:25

In this edition of the eClinicalWorks Podcast, Farah Saeed, a member of the Interoperability Team at eClinicalWorks discusses the importance of practices received ADT (admission, discharge, and transfer) notifications from hospitals for patients under their care. By enabling Direct messaging and using the eClinicalWorks Transition of Care Notificat…

1
In an Era of Tight Labor Capacity and High Demand, Digital Workers are the Path Forward 16:16

2+ y ago16:16

16:16

The most lasting impact to the COVID-19 pandemic is likely to be the healthcare labor shortage that shows no signs abating. Hundreds of thousands of workers have left the field, and it’s not just doctors and nurses. Nearly one third of healthcare spending is in the administrative domain and that sector has seen massive reductions in the support sta…

1
Genentech’s Rapid Innovation Strategy to Deliver Exceptional Clinical Trial Experiences 23:09

2+ y ago23:09

23:09

Genentech US Medical Affairs is involved in hundreds of concurrent clinical trials that involve a spectrum of participants and investigators. The world of clinical trials and therapy development has been evolving and now COVID-19 is forcing the industry to innovate in different ways as it deals with labor shortages, supply chain disruptions, and a …

1
A Post-COVID Prescription for Healthcare Systems: One That’s Predicated on Massive Digital Engagement Scale that Builds Patient Trust and Delivers Outcomes 25:48

2+ y ago25:48

25:48

Well before the COVID-19 pandemic put a new level of pressure on healthcare, the industry was struggling to deliver patient experiences that were on par with retail, banking, or travel. With more consumer companies evolving into healthcare services providers, the pressure to engage patients at scale became intense for hospital systems. Then COVID-1…

1
PDMP Software for Safe Prescribing of Controlled Substances 7:16

2+ y ago7:16

7:16

In this edition of the eClinicalWorks Podcast, host Brian Saal and eClinicalWorks's own Deb Wade discuss how the Prescription Drug Monitoring Program (PDMP) software in eClinicalWorks helps providers run drug checks and safely prescribe opioids and other controlled substances to their patients. They explore how eClinicalWorks works with prescriptio…

1
Next Generation Patient Experiences for Prescription Medications 13:59

2+ y ago13:59

13:59

The cost of prescription medicine continues to surge for patients. As insurance coverage evolves, the out of pocket burden now exceeds $80B each year. While government and business policy leaders continue to search for a solution, there are opportunities to use innovation to bridge gaps, provide better patient services, and lower costs at the same …

1
Pharmaceutical Companies Can Lead the Healthcare Industry into the Age of Digital Consumer Engagement. Friction is the Enemy and the Opportunity. 19:03

2+ y ago19:03

19:03

Despite countless billions of dollars spent, and decades of effort, healthcare still lags behind other industries when it comes to successfully using digital technologies to interact with its customers — the patients. The ongoing challenges created by the COVID-19 pandemic have resulted in rapid advances in digital health solutions and telehealth. …

Podcasts Worth a Listen

Patientengagement Podcasts

Podcasts Worth a Listen

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