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Conversational technology and patient engagement are two technology trends sweeping through the eight trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
 
Conversations for entrepreneurs at the intersection of business and technology. Topics include applied artificial intelligence, machine learning, data science, AI trust, ethics and privacy, conversational AI, the blockchain and more.
 
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It’s a known fact that most IT projects will deliver ROI if implemented properly. Typically cost savings through automation and operational efficiency are a big part of any IT value story. As a new class of conversational technology matures, the healthcare industry value prize is moving beyond the traditional back office and into the patient ex ...…
 
On previous episodes of the Impact Podcast, we’ve talked about Privacy by Design with Ann Cavoukian and Privacy as Trust with Ari Ezra Waldman. In this episode, we complete the trilogy by discussing Trust by Design with Nathan Kinch. Trust can be a difficult topic to pin down and make actionable. Nathan and Jon discuss how Nathan has built a to ...…
 
On previous episodes of the Impact Podcast, we’ve talked about Privacy by Design with Ann Cavoukian and Privacy as Trust with Ari Ezra Waldman. In this episode, we complete the trilogy by discussing Trust by Design with Nathan Kinch. Trust can be a difficult topic to pin down and make actionable. Nathan and Jon discuss how Nathan has built a to ...…
 
On previous episodes of the Impact Podcast, we’ve talked about Privacy by Design with Ann Cavoukian and Privacy as Trust with Ari Ezra Waldman. In this episode, we complete the trilogy by discussing Trust by Design with Nathan Kinch. Trust can be a difficult topic to pin down and make actionable. Nathan and Jon discuss how Nathan has built a to ...…
 
A lot of effort goes into identifying who we are almost from the very moment we’re born. Birth certificates, passports, fingerprints, now facial recognition. So why does it still feel like companies don’t know us? Why do they send the same offer several times? Shouldn’t it be easy for CRMs to get it right? Well, it can be if you cleanse your da ...…
 
A lot of effort goes into identifying who we are almost from the very moment we’re born. Birth certificates, passports, fingerprints, now facial recognition. So why does it still feel like companies don’t know us? Why do they send the same offer several times? Shouldn’t it be easy for CRMs to get it right? Well, it can be if you cleanse your da ...…
 
A lot of effort goes into identifying who we are almost from the very moment we’re born. Birth certificates, passports, fingerprints, now facial recognition. So why does it still feel like companies don’t know us? Why do they send the same offer several times? Shouldn’t it be easy for CRMs to get it right? Well, it can be if you cleanse your da ...…
 
As business conversations move from email to messaging tools, your inboxes may breathe a sigh of relief, but your security team gets another set of worries. Is the product you’ve chosen is it as secure as it should be? Are conversations happening out of sight that you need to track for compliance reasons? Is information being shared with people ...…
 
As business conversations move from email to messaging tools, your inboxes may breathe a sigh of relief, but your security team gets another set of worries. Is the product you’ve chosen is it as secure as it should be? Are conversations happening out of sight that you need to track for compliance reasons? Is information being shared with people ...…
 
As business conversations move from email to messaging tools, your inboxes may breathe a sigh of relief, but your security team gets another set of worries. Is the product you’ve chosen is it as secure as it should be? Are conversations happening out of sight that you need to track for compliance reasons? Is information being shared with people ...…
 
A Digital Conversations podcast discussion with Steve Lindsey from Banner Innovation Group In healthcare, high complexity combined with an extreme amount of regulatory red tape frequently hinder innovation and progress. Despite significant investments in technology, the industry continues to struggle implementing solutions that patients will un ...…
 
Privacy is much more than a compliance issue. It’s a way of thinking about your relationship with your users and a product design choice. In this episode of the Georgian Impact podcast, Jon Prial talks with Professor Ari Ezra Waldman - an internationally recognized thought leader on privacy and online safety and author of “Privacy as Trust.” Th ...…
 
Privacy is much more than a compliance issue. It’s a way of thinking about your relationship with your users and a product design choice. In this episode of the Georgian Impact podcast, Jon Prial talks with Professor Ari Ezra Waldman - an internationally recognized thought leader on privacy and online safety and author of “Privacy as Trust.” Th ...…
 
Privacy is much more than a compliance issue. It’s a way of thinking about your relationship with your users and a product design choice. In this episode of the Georgian Impact podcast, Jon Prial talks with Professor Ari Ezra Waldman - an internationally recognized thought leader on privacy and online safety and author of “Privacy as Trust.” Th ...…
 
When you think of insurance, customer service excellence and innovation might not come to mind. Now though, a new generation of insurtech companies is changing this. In this episode of the Georgian Impact podcast, Jon Prial is joined by Alex Frommeyer, CEO of Beam Dental. Beam is creating a winning customer experience by automating processes, p ...…
 
When you think of insurance, customer service excellence and innovation might not come to mind. Now though, a new generation of insurtech companies is changing this. In this episode of the Georgian Impact podcast, Jon Prial is joined by Alex Frommeyer, CEO of Beam Dental. Beam is creating a winning customer experience by automating processes, p ...…
 
When you think of insurance, customer service excellence and innovation might not come to mind. Now though, a new generation of insurtech companies is changing this. In this episode of the Georgian Impact podcast, Jon Prial is joined by Alex Frommeyer, CEO of Beam Dental. Beam is creating a winning customer experience by automating processes, p ...…
 
When dealing with any kind of cardiac procedure, personal physician-patient interactions and relationships are key. But even in the cardiovascular medicine domain, there are opportunities to augment patient communications with modern technology. Ahmad Sheikh, one of the country’s premiere cardiac surgeons, sat down with Greg Kefer to provide a ...…
 
You’re always faced with trade-offs. Cleaning up technical debt or adding new features. Hiring more sales reps or investing in customer success. You have to make these decisions. But what about security? Threats are constantly evolving and solutions are too. Is it ever worth the trade-off? In this episode of the Georgian Impact Podcast, Jon Pri ...…
 
You’re always faced with trade-offs. Cleaning up technical debt or adding new features. Hiring more sales reps or investing in customer success. You have to make these decisions. But what about security? Threats are constantly evolving and solutions are too. Is it ever worth the trade-off? In this episode of the Georgian Impact Podcast, Jon Pri ...…
 
You’re always faced with trade-offs. Cleaning up technical debt or adding new features. Hiring more sales reps or investing in customer success. You have to make these decisions. But what about security? Threats are constantly evolving and solutions are too. Is it ever worth the trade-off? In this episode of the Georgian Impact Podcast, Jon Pri ...…
 
Quantum computing will revolutionize your approach to a whole array of business problems but it won’t solve everything single-handedly. Your task as CEO is to know where quantum will make a difference and make sure you’re ahead of your competition. In this episode of the Georgian Impact Podcast, Jon Prial sits down with quantum computing expert ...…
 
Quantum computing will revolutionize your approach to a whole array of business problems but it won’t solve everything single-handedly. Your task as CEO is to know where quantum will make a difference and make sure you’re ahead of your competition. In this episode of the Georgian Impact Podcast, Jon Prial sits down with quantum computing expert ...…
 
Quantum computing will revolutionize your approach to a whole array of business problems but it won’t solve everything single-handedly. Your task as CEO is to know where quantum will make a difference and make sure you’re ahead of your competition. In this episode of the Georgian Impact Podcast, Jon Prial sits down with quantum computing expert ...…
 
Clayton Christensen’s great book, The Innovator’s Dilemma, describes disruptors and the challenges incumbent companies face in keeping up with the new entrant’s rate of improvement. Even great companies struggle because they are good at the wrong things. Many don’t survive. The healthcare industry is in the midst of massive change, fueled by ne ...…
 
When Brad Katsuyama was working on Wall Street, he saw that the stock exchanges were giving an unfair advantage to high-frequency traders that was costing his clients - pension funds, mutual funds and hedge funds. Worse still, the exchanges were making huge profits from selling this advantage. His response was to create the Investors Exchange, ...…
 
When Brad Katsuyama was working on Wall Street, he saw that the stock exchanges were giving an unfair advantage to high-frequency traders that was costing his clients - pension funds, mutual funds and hedge funds. Worse still, the exchanges were making huge profits from selling this advantage. His response was to create the Investors Exchange, ...…
 
When Brad Katsuyama was working on Wall Street, he saw that the stock exchanges were giving an unfair advantage to high-frequency traders that was costing his clients - pension funds, mutual funds and hedge funds. Worse still, the exchanges were making huge profits from selling this advantage. His response was to create the Investors Exchange, ...…
 
After decades of investment in digital systems of record, patients are beginning to navigate healthcare on their PCs and mobile devices. Providers have created great, consumer-grade technology for a better patient experience — a digital “superhighway” for healthcare. But patient adoption of these systems is still low. Healthcare is complex, the ...…
 
We’re all tempted by the newest, shiniest technology when looking for a solution to a problem. But often the best results come from proven techniques, so it’s wise to find a fast, pragmatic solution to your problem, whatever the technology. How do you know what’s the right choice for your business? And how do you select the right opportunities ...…
 
We’re all tempted by the newest, shiniest technology when looking for a solution to a problem. But often the best results come from proven techniques, so it’s wise to find a fast, pragmatic solution to your problem, whatever the technology. How do you know what’s the right choice for your business? And how do you select the right opportunities ...…
 
We’re all tempted by the newest, shiniest technology when looking for a solution to a problem. But often the best results come from proven techniques, so it’s wise to find a fast, pragmatic solution to your problem, whatever the technology. How do you know what’s the right choice for your business? And how do you select the right opportunities ...…
 
Since 1995, the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys have been used to measure patient experiences in Healthcare. Results are also used to determine Medicare reimbursements for providers. With the surveys being administered as much as 90 days after a visit, utilizing manual approaches (mail, phone, emai ...…
 
Alex Manea joined our team as Chief Security and Privacy Officer last year to lead our trust thesis and its adoption. In this episode, Jon Prial and Alex have a wide-ranging chat covering risk, privacy, different types of security attacks and how to protect your business. They also discuss how a business should be preparing for a new world at t ...…
 
Alex Manea joined our team as Chief Security and Privacy Officer last year to lead our trust thesis and its adoption. In this episode, Jon Prial and Alex have a wide-ranging chat covering risk, privacy, different types of security attacks and how to protect your business. They also discuss how a business should be preparing for a new world at t ...…
 
Alex Manea joined our team as Chief Security and Privacy Officer last year to lead our trust thesis and its adoption. In this episode, Jon Prial and Alex have a wide-ranging chat covering risk, privacy, different types of security attacks and how to protect your business. They also discuss how a business should be preparing for a new world at t ...…
 
Tech giants like Airbnb and Uber tear up the rule-books for their markets. They grow so fast that by the time competitors and regulators react, it’s already too late. There’s fascinating research being done into their impact and how they have reshaped society. In this, the 100th episode of the Georgian Impact Podcast, Jon Prial is joined by Ale ...…
 
Tech giants like Airbnb and Uber tear up the rule-books for their markets. They grow so fast that by the time competitors and regulators react, it’s already too late. There’s fascinating research being done into their impact and how they have reshaped society. In this, the 100th episode of the Georgian Impact Podcast, Jon Prial is joined by Ale ...…
 
Tech giants like Airbnb and Uber tear up the rule-books for their markets. They grow so fast that by the time competitors and regulators react, it’s already too late. There’s fascinating research being done into their impact and how they have reshaped society. In this, the 100th episode of the Georgian Impact Podcast, Jon Prial is joined by Ale ...…
 
Reaching out to patients to make sure they adhere to things like treatment plans and clinical trials is often the domain of the call center. Frequently, the outbound interaction is a heavily scripted, redundant workflow. What happens when a chunk of these outbound calls are shifted to a conversational chatbot that uses text messaging to interac ...…
 
The use of AI raises a lot of new questions about the use of personal data. For companies, this means being more thoughtful about how you collect, store and use data. But where do we stand when it comes to the law? In this episode of the Georgian Impact Podcast, Jon Prial welcomes Carole Piovesan, Partner and Co-founder at INQ Data Law. They di ...…
 
The use of AI raises a lot of new questions about the use of personal data. For companies, this means being more thoughtful about how you collect, store and use data. But where do we stand when it comes to the law? In this episode of the Georgian Impact Podcast, Jon Prial welcomes Carole Piovesan, Partner and Co-founder at INQ Data Law. They di ...…
 
The use of AI raises a lot of new questions about the use of personal data. For companies, this means being more thoughtful about how you collect, store and use data. But where do we stand when it comes to the law? In this episode of the Georgian Impact Podcast, Jon Prial welcomes Carole Piovesan, Partner and Co-founder at INQ Data Law. They di ...…
 
Hospitals are investing heavily in marketing campaigns to attract new patients, yet every day countless “warm leads” walk out of the front door, never to be heard from again. At the same time, huge investments are being made to improve the patient experience through better communications and engagement. This is why referral management represent ...…
 
Imagine being able to capture every source of end-user interaction - from both structured and unstructured data - to provide a rich view of customer experience and actionable intelligence, in real-time. In this episode, Jon Prial talks with Derek Wang, the founder and CEO of Stratifyd, a company with an AI-powered end-to-end customer analytics ...…
 
Imagine being able to capture every source of end-user interaction - from both structured and unstructured data - to provide a rich view of customer experience and actionable intelligence, in real-time. In this episode, Jon Prial talks with Derek Wang, the founder and CEO of Stratifyd, a company with an AI-powered end-to-end customer analytics ...…
 
Imagine being able to capture every source of end-user interaction - from both structured and unstructured data - to provide a rich view of customer experience and actionable intelligence, in real-time. In this episode, Jon Prial talks with Derek Wang, the founder and CEO of Stratifyd, a company with an AI-powered end-to-end customer analytics ...…
 
Call centers are at the center of patient engagement strategies for providers of all shapes and sizes. Investments are focused on driving efficiency into an operation that is constrained by human agent capacity. This Digital Conversations episode gets into the challenges of traditional call centers and how emerging innovations can flip the mode ...…
 
Quantum computing is still years away from widespread commercial use. But did you know that you should already be protecting yourself and future-proofing your encryption against the power of quantum computing? In this episode of the Georgian Impact Podcast, Jon Prial welcomes Mike Brown, CTO of Isara and former VP of Security at BlackBerry to d ...…
 
Quantum computing is still years away from widespread commercial use. But did you know that you should already be protecting yourself and future-proofing your encryption against the power of quantum computing? In this episode of the Georgian Impact Podcast, Jon Prial welcomes Mike Brown, CTO of Isara and former VP of Security at BlackBerry to d ...…
 
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