Best Marija Skobe Pilley Podcasts (2024)

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115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi 40:26

2h ago40:26

40:26

Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer succe…

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114 - How to Live a Big Life as a CS Professional - Melissa Bickford 42:13

3d ago42:13

42:13

How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford. Did you know that your habits and values drive personal development and that being proactive can help you achieve your goals? Melissa shares tips on how to live a full and authentic life by explori…

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113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie 43:06

17d ago43:06

43:06

Is your CS team transitioning into commercial roles? Then this video is for you! Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team. Throughout her professional career, Therese has been t…

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112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel 39:48

24d ago39:48

39:48

Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances. Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. You’ll also hear about: How can you help customers achieve their goals…

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111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans 31:51

1M ago31:51

31:51

Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS orga…

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110 - How to Be Entrepreneurial and Strategic as a CSM - Giorgia Pedenzini 39:02

2M ago39:02

39:02

In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships. In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She sha…

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109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres 42:47

2M ago42:47

42:47

In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta. Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performin…

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108 - How to Press On as a Mom in Tech - Emilia D'Anzica & Sabina Pons 45:14

3M ago45:14

45:14

In this episode, my special guests are Emilia D'Anzica and Sabina Pons, both mothers in Customer Success. Emilia is the founder of Growth Molecules, and Sabina is its Managing Director. They co-authored a book called 'Pressing ON as a Mom in Tech' - a guidebook for mothers who want to thrive in tech. In this video, you’ll hear about: Sabina’s journ…

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107 - How to Get Started with Digital Customer Success - Marley Wagner 43:33

3M ago43:33

43:33

In this episode, Marley Wagner, a digital customer success consultant with a wealth of experience, takes you on a journey through the digital customer success landscape. Discover how to get started with digital customer success, achieve work-life balance, and how to be a good customer success professional. In this episode, you’ll find the answers t…

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106 - Breaking into Customer Success - Shannon Nishi 42:55

3M ago42:55

42:55

In today’s episode, we will be breaking into Customer Success and how to stand out when applying for a job in CS with Shannon Nishi. Shannon is the Director of Customer Success at Customer.io, and has been through a bunch of interviews on both sides of the chair herself. So in this episode, she shares with us: How to read your audience Processes fo…

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105 - The Strategic Need for Customer Education - Vicky Kennedy 43:47

4M ago43:47

43:47

Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporati…

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104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney 38:31

4M ago38:31

38:31

Nicky Feeney, ClickUp's global success enablement manager, shares her journey from account management to crafting her unique role within the tech industry. She’s managed to get promoted to her new role in only three months. In this episode, you’ll hear how it happened. We focus on the importance of fine-tuning interactions with supervisors and clie…

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103 - Leadership Strategies: Empowering Teams for Growth and Success - Julie Fox 35:24

4M ago35:24

35:24

My guest in this episode is Julie Fox - one of the Top 100 Customer Success Strategists, and one of the 25 Creative Leaders. She is a people leader who deeply cares about her team; and cares about them as humans, taking care of their wellbeing at work. Her current role is Sr Manager of Customer Success at FloQast. Julie's story is far from ordinary…

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102 - Advancing Women in Tech - Elizabeth Italiano 38:16

5M ago38:16

38:16

In this episode, we join forces with Elizabeth Italiano, a Go-To-Market Expert and Founder of What Not To Do, to talk women in tech - challenges and solutions. Elisabeth's plentiful experience in the industry makes this episode a real conversational treasure chest. So, be prepared to get tons of insights on: · How to overcome the current challenges…

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101 - Designing Winning Retention Strategies - Kristen Gray Psychas 39:13

5M ago39:13

39:13

Unlock the secrets to thriving in customer success and the nuanced craft of cross-selling with the insightful Kristen Gray Psychas from Banzai. In our latest episode, Kristen, a trailblazer in the customer success landscape, offers a treasure trove of strategies that promise to elevate your career trajectory. Her transition from international relat…

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100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry 38:58

7M ago38:58

38:58

Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are…

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99 - Dispelling Career Myths - Margriet Paagman 29:31

7M ago29:31

29:31

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Join us as we sit down with Margriet Paagman, who remarkably transitioned from a sales role in a global printing company to leading the EMEA customer success team at Content…

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98 - Succeeding with Humility and Customer Obsession - Amy Downs 39:59

7M ago39:59

39:59

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this podcast episode, Amy Downs, the founder and CEO of Customer Obsessing Consulting, talks about her journey from being a software engineer to becoming a customer succe…

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97 - Leadership Principles for Unlocking Career Growth - Jennifer Roderick 26:00

8M ago26:00

26:00

In this episode, we sit down with Jennifer Roderick, an executive customer success leader. Jennifer takes us on a journey through her unique career path, from starting out as a teacher to becoming the executive director of a nonprofit for suicide prevention. She shares how her experiences in crisis management and social work have shaped her leaders…

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96 - How to Develop Soft Skills for Thriving Customer Relationships - Shruti Sharma 28:48

8M ago28:48

28:48

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this insightful conversation, meet Shruti Sharma, Customer Success Advisor and Consultant. Shruti shares her journey to customer success, starting from her background as …

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95 - The Impact of Targets on Customer-Centricity - Niki Clarke-Crossman 26:27

8M ago26:27

26:27

Get ready to meet Nikki Clarke-Crossman, Global Head of Customer Success at Coherent. Nikki shares her experiences of leading teams in changing economic environments, as well as her interesting PhD research in Customer Success. In particular, she's exploring the ambidexterity between being customer-centric while also reaching the company's revenue …

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94 - How to Build a Resilient Mindset in Tech - Shanta Bodhan 29:11

8M ago29:11

29:11

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we had the pleasure of speaking with Shanta Bodhan, a Director of Customer Experience at Talespin. She shares her insights on building resilience in times o…

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93 - From Research to Practice: Exploring Value-Creation in Customer Success - Dr Laura Elgeti & Dr. Katharina Prohl-Schwenke 35:51

9M ago35:51

35:51

In this episode, we're talking to the special guests, Dr Laura Elgeti and Dr. Katharina Prohl-Schwenke. They are Co-Founders of CustomerSuccess Academy, book authors and academic researchers. We explore the importance of collaboration between account executives, account management, and customer success in creating and achieving value for customers.…

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92 - Breaking Free from Information Overload: Embracing Self-Care and Reflection - Ashna Patel 36:34

9M ago36:34

36:34

In today's episode, we have the incredible Ashna Patel joining us to share her insights on the power of journaling and the importance of reflection in our busy lives. Ashna takes us on a journey through her high-five journal, guiding us through her process of manifestation and goal setting. With her passion for continuous learning, she discusses th…

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91 - Finding Fulfillment and Impact in Customer Success - Delia Visan 27:16

9M ago27:16

27:16

In this episode, we welcome Delia Vishan - a pink-minded customer success coach and solopreneur. Delia shares her inspiring journey and practical tools for success in the customer success field. Delia opens up about her passion for self-growth and personal development, which has played a significant role in her career in customer success. Delia's l…

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90: Building the Strong Success - Sales Partnership for Revenue Generation - Dannah Vaughan 33:32

9M ago33:32

33:32

What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts? How to move away from the 'them versus us' mentality? In this episode of Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader. Key takeaways: Building Trust & Relationships - Trus…

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89: How to Empower Women to Showcase Value and Revenue Growth - De'Edra Williams 35:26

9M ago35:26

35:26

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we talk to De'Edra Williams, Senior Executive Leader in Customer Success. De'Edra brings her high energy and expertise to discuss the changing landscape of …

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87 - Mastering Your Internal Brand: How Daily Actions Shape Your Career Path - Jenni Conner 34:10

11M ago34:10

34:10

Join us for an engaging chat with Jenni Conner, director of Customer Success for EMEA and APAC at User Testing, as she shares her unique journey from New Mexico to Edinburgh, Scotland, and how she ended up in customer success. Listen in as Jenni reflects on her past experiences, from playing soccer in college to interning at Sandia National Labs an…

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86 - From Fear to Fearless: Unleashing Effective Leadership in Customer Success - Rachel Provan 43:20

11M ago43:20

43:20

Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfa…

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85 - The Making of a Tech Leader: Embracing Growth, Balance, and the Power of Unknown - Star Hofer 39:01

12M ago39:01

39:01

There's something incredibly inspiring about a person who dares to take a leap of faith in their career and land in an industry entirely different from what they initially intended - meet Star Hofer. A small-town girl from Newfoundland, Canada, who dreamt of being a nurse, she's now a tech leader, serving as the Chief Customer Officer and Chief Ope…

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84 - From Niche to Mainstream: Digital Customer Success Programs - Angelika Marek 49:11

12M ago49:11

49:11

Join me in this episode as I'm talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice. We explore her journey from retail and marketing to digital customer success. Listen in as Angelica shares her experience in applying for a customer success role, and how she ended up taking on the challenge of becoming a Digital CSM. Discover…

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83 - Reimagining Your Path: Embracing Career Transitions and Crafting a Lifestyle-Driven Vision - Bethany Ayers 36:44

1y ago36:44

36:44

This thought-provoking episode is a must-listen for anyone looking to gain inspiration and insight on navigating career transitions and embracing self-reflection. I'm speaking with Bethany Ayers, a former COO of Peak and an advisor, coach, and mentor. Bethany recently stepped down from her corporate career without having defined her next steps, and…

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82 - Building Award-Winning Customer Education Programs - Naomi Worden 41:02

1y ago41:02

41:02

I'm thrilled to have Naomi Warden, Director of Customer Enablement at OpenGov, join me on the show as we explore her inspiring journey from growing up in rural Texas to her current position in the tech industry. Naomi's passion for impact and inclusivity shines through, and she shares how her career has been instrumental in creating more opportunit…

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81 - Unlocking the Potential of Your Customer Success Career - Bhumika Arora 33:29

1y ago33:29

33:29

Are you ready to elevate your customer success game? Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn v…

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80 - From Battling Adversity to Empowering Teams - Karen Carroll 41:44

1y ago41:44

41:44

Welcome to this week's episode of the Women in Customer Success Podcast, where we dive into the inspiring journey of Karen Carroll, the Head of Customer Success EMEA at Gong. Karen shares her journey of battling an eating disorder for almost a decade during her school and college years, and how therapy helped her ground herself in stressful situati…

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79 - How to Stand Out in Job Applications and Land Your Dream Role - Carly Agar 42:39

1y ago42:39

42:39

In this episode, I'm talking to Carly Agar, the founder of Carly Agar Training Services, or, the career coach who helps people land customer success jobs. Carly shares some surprising facts about herself, including how it took her a year and a half to start having a voice on LinkedIn and actually start showing up because she was scared before she s…

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78 - The Secret to Crushing Churn and Building Long-Term Loyalty - Anita Toth 42:33

1y ago42:33

42:33

In this episode, I had the pleasure of speaking with Anita Toth, Chief Churn Crusher, about her incredible journey through various careers and her passion for Customer Success. We discussed the importance of boredom for fostering creativity, the impact of poor customer experiences on businesses, and the significance of understanding customers' feel…

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77 - From Classroom to Customer Success - Julie Raeder 35:58

1y ago35:58

35:58

In this episode, I'm talking to Julie Raeder, Customer Success Manager at Dooly and a former special education teacher who transitioned into Customer Success. We discuss the importance of knowing what you want, networking, storytelling, and overcoming barriers when transitioning from education to customer success. We also explore the significance o…

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76 - Tips on Navigating Career Growth and Breaking Through the Glass Ceiling - Mary Poppen 36:59

1y ago36:59

36:59

In this episode, I'm talking to Mary Poppen, Chief Business and Chief Customer Officer at Involve.ai and author of the book "Goodbye, Churn. Hello, Growth!" We discussed the qualities of successful leaders, the importance of listening and collaboration, and how to create allies in the boardroom. Mary shares invaluable advice for women in leadership…

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75 - Top Skills for Different Customer Success Roles - Jolyn Isabelo 29:36

1y ago29:36

29:36

In this episode, I'm talking to an absolute rockstar - Jolyn Isabelo, APAC Customer Success Leader at MongoDB. She has a really interesting upbringing and a career in a multicultural setting. Born and brought up in London, she moved to Asia and lived in Singapore and Japan. She also worked in the USA and now is based in Singapore. Fun facts about J…

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74 - Tips on Preventing Burnout in Tech - Ejieme Eromosele 31:27

1y ago31:27

31:27

In this episode, I'm excited to bring a conversation with Ejieme Eromosele, General Manager of EMEA at Quiq. Current Role & Experience In her current role as GM of EMEA at Quiq, Ejieme is responsible for leading Quiq’s international business by guiding companies in the EMEA region to grow awareness, increase sales and lower customer support costs t…

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73 - Starting out with Digital Customer Success - Kailey Killoran 34:23

1y ago34:23

34:23

In this episode, I’m talking to Kailey Killoran, a Director of Customer Success at Loopio. Prior to transitioning into Customer Success, Kailey started her professional career in Sales, Business Development, and Account Management. She is a data-driven leader and enjoys coaching and supporting CSMs in their own growth and development. Outside of wo…

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72 - How to Progress from an Individual Contributor to a Manager - Elena Cocco 34:53

1+ y ago34:53

34:53

In this episode, I’m talking to Elena Cocco, Manager of Customer Success at SafetyCulture. Elena has a special passion for supporting and helping other women in their professional journeys. She is energised by seeing people around her succeed and I'm excited to bring this conversation to you! Elena started her career journey in Support and then tra…

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71 - How to Prepare for C-Suite Conversations - Laura Kightlinger 35:56

1+ y ago35:56

35:56

In this episode, I’m talking to Laura Kightlinger, a VP of International Customer Success at Seismic. She leads the team responsible for partnering with customers across Europe and Asia to ensure their long-term value realisation on the platform. Prior to Seismic, Laura built the Customer Success team at Qubit from inception to 15 team members glob…

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70 - How to Build a Customer-Centric Organisation - Kia Puhm 31:16

1+ y ago31:16

31:16

In this episode, I’m talking to Kia Puhm, Founder and CEO of DesiredPath, a CX solution that helps companies be customer-centric to achieve smarter, faster revenue growth. Fun facts about Kia: Kia speaks 3 languages well, and 2 passively. She is an Extroverted Introvert Kia used to be an elite world-class athlete in swimming! 🏊‍♀️ Career Journey: K…

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69 - How to Level Up in Your Customer Success Career - Sally Hamdan 40:24

1+ y ago40:24

40:24

In today's episode, you'll meet Sally Hamdan, Customer Success Manager at Asana. She's also an active member of the Customer Success Network where she contributes to the advancement of the CS profession and also teaches at HEC Paris in her free time to help students boost their Linkedin presence to find their next dream job. Fun Facts About Sally S…

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68 - Leadership Lessons from the Executive Suite - Julie Persofsky 38:00

1+ y ago38:00

38:00

In this episode, I’m talking to Julie Persofsky, Managing Director - Practice Lead for Customer Success at Winning by Design. Fun facts about Julie: Julie and her family recently moved to Whistler, British Columbia to add some adventure to their lives and love the fact that they now ski all the time! Her 16-year-old self would be pretty ok with her…

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67 - How to Position Yourself for Promotion - Erika Villareal 38:25

1+ y ago38:25

38:25

In this episode, I’m talking to Erika Villareal - a Customer Success enthusiast, curious by nature, and a process addict. She has been in the tech industry for the last 8 years. She is happiest when she is able to translate customer data into actionable insights that help improve customer experience and drive success. She is currently a Principal C…

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66 - Back In the Game - Marija Skobe-Pilley 14:05

1+ y ago14:05

14:05

Announcing Season 3! ⭐️⭐️⭐️ Did you know when and why was the Women in Customer Success Podcast launched? If you're a regular listener, have you noticed that the podcast had a break for a few months? In this first solo episode by Marija Skobe-Pilley, you'll find out more about it! You'll hear about: The new Women in Customer Success Power Up! Why M…

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65 - How Can a CCO Normalise Motherhood in Tech - Jennifer Yorke 28:21

2y ago28:21

28:21

In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and the blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers a…

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Marija Skobe Pilley Podcasts

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