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115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi
Manage episode 423119415 series 3458953
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Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers.
Emma is Vice President of Customer Success at RELEX, building and scaling high-performing CS teams in a hypergrowth business environment.
She’s passionate about building and scaling a world-class CS team that breaks boundaries and drives outstanding customer value and revenue growth.
What you'll learn from this episode:
- Strategies for driving revenue as a CS team
- What it means to be entrepreneurial as a CSM
- How to set team quotas and compensation plans
- Building business acumen as a Strategic Customer Success Manager
Although what first comes to mind about Customer Success is customer retention, advocacy and enablement, it’s worth highlighting that revenue growth is also among those main goals - hand in hand with efficiency improvement. So, make sure you put this episode of the Women in Customer Success podcast on your playlist and make use of the things we cover in it.
Follow Emma!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - womenincs.co
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
Chapters
1. Driving Revenue and Entrepreneurial CSMs (00:00:00)
2. Customer Success Team Structure and Responsibilities (00:08:38)
3. Commercial CSM Metrics and Compensation (00:23:45)
4. Building Business Acumen for CSMs (00:30:02)
121 episodes
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