Best Mike Manfredo Podcasts (2024)

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Boxing Esq. Podcast #62 - Jason Cruz 1:30:30

9d ago1:30:30

1:30:30

My guest this week is Jason Cruz, from mmapayout.com and the Legal Submission podcast. Jason writes about MMA and Boxing and is yet another member of one of my favorite MMA podcasts - Show Money. We spoke about the New York State Athletic Commission's Consent Order suspending and fining Ryan Garcia for his positive anti-doping test after his April …

1
Boxing Esq. Podcast #61 - John Nash 1:42:16

15d ago1:42:16

1:42:16

I'm back and very excited to get the pod rolling again. My guest is John Nash, from the Hey Not The Face podcast. John writes primarily about MMA and Boxing and does another excellent podcast called Show Money which covers the business side of MMA. We spoke about the Saudi plan for a boxing league detailed in the New York Times article from June 12…

1
Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini 29:54

3+ y ago29:54

29:54

From the conversation, please find links to the following content: Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021 West Monroe's Quarterly Executive Poll - 2021 Q1 West Monroe POV: The promise of agile, multidisciplinary teams is real We would love to hear your thoughts on your own trends or predictions for 2021,…

1
Boxing Esq. Podcast #60 - Scott Shaffer 1:22:25

3+ y ago1:22:25

1:22:25

My guest on this podcast is boxing writer and attorney Scott Shaffer. We analyzed last weekend’s busy schedule of fights including Usyk-Chisora, Inoue-Moloney and Davis-Santa Cruz. We also discussed recent comments by Deontay Wilder breaking his silence after Fury-Wilder III fell through, the proposed "Junior Heavyweight" division the WBC is implem…

1
Boxing Esq. Podcast #59 - Chris Byrd 1:57:09

4y ago1:57:09

1:57:09

My guest on this episode is former two-time Heavyweight Champion of the World - Chris Byrd.We talk about Chris’s miraculous recovery from years of debilitating pain from nerve damage in his foot, hip replacement surgery, and numerous shoulder problems. We discussed Chris's new diet and alternative therapies that aided his recovery.We also spoke abo…

1
Boxing Esq. Podcast #58 - Mike Silver 1:18:14

4y ago1:18:14

1:18:14

My guest on this episode is author and boxing historian Mike Silver. We talk about Mike’s new book, "The Night The Referee Hit Back - Memorable Moments from the World of Boxing". It’s a compilation of articles and interviews that Mike’s done over the years that is really captivating and provocative.We discuss Mike’s background and how he had the ch…

1
The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta 35:59

4y ago35:59

35:59

For more information about Nick Mehta and his perspectives, please visit his website: https://www.mehtaphysical.com/ Paul and Mike would love to hear your thoughts on how your organization has seen how your Customer Experience and Customer Success functions have been built and coexist, including best practices or lessons learned! Email us at thisis…

1
Boxing Esq. Podcast #57 - Jessica McCaskill and Rick Ramos 1:11:39

4y ago1:11:39

1:11:39

My guests on this episode are the undisputed Women’s World Welterweight Champion and unified WBC/WBA Junior Welterweight Champion Jessica McCaskill and her manager and trainer Rick Ramos.We talked about their backgrounds growing up in Illinois and how both of them came to the sport of boxing. I spoke to Jessica about her time at Pagedale Boxing in …

1
Boxing Esq. Podcast #56 - Dr. Margaret Goodman and Scott Shaffer 1:32:52

4y ago1:32:52

1:32:52

My first guest on this is episode one of the heroes of our sport - Dr. Margaret Goodman. We talked about her views on COVID protocols and which states are doing it right. We discussed how VADA’s testing protocols have been affected by COVID and how they have used the downtime in the sport to make informational videos available on the VADA website. …

1
Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova 44:43

4y ago44:43

44:43

For more information about Tiffani Bova, please visit her website: http://tiffanibova.com/ Paul, Mike, and Mike would love to hear your thoughts on how your organization has begun to re-position itself for growth during the COVID pandemic, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen…

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Boxing Esq. Podcast #55 - Tim Smith 1:36:46

4y ago1:36:46

1:36:46

My guest on this episode the VP of Communications at Haymon Sports - Mr. Tim Smith.We spoke about the PBC’s game plan in not rushing to be first to come back to the airways Post-COVID. And how their schedule of fights came together over the months that they were off-air.We got into the difficulties of putting on shows with the various medical and l…

1
Boxing Esq. Podcast #54 - Joe DeGuardia 1:14:01

4y ago1:14:01

1:14:01

My guest on this episode is promoter and New York State Boxing Hall of Fame inductee Joe DeGuardia.We spoke about Joe’s upbringing in the Bronx where his father and uncle were professional fighters. We talked about Joe’s amateur boxing career which culminated in him winning the 1988 New York Golden Gloves. We got into how he started in the pro game…

1
Boxing Esq. Podcast #53 - Doug Fischer 1:45:50

4y ago1:45:50

1:45:50

My guest on this episode is the Editor-in-Chief of Ring Magazine - Mr. Doug Fischer.We spoke about how The Ring Magazine and ringtv.com are faring during this pandemic. We also undertook the difficult task of making mid-year assessments of the traditional year-end categories such as Fight of the Year, Round of the Year, KO of the Year, Upset of the…

1
Boxing Esq. Podcast #52 - Lou DiBella 53:00

4y ago53:00

53:00

My guest on this episode is a 2020 IBHOF inductee, top promoter, film producer, and minor league franchise owner - Mr. Lou DiBella.Lou shared his feelings on not being able to enjoy his induction into the IBHOF this year due to the COVID shutdown. We spoke about how major league baseball is making a mistake in retracting a big part of its minor lea…

1
Boxing Esq. Podcast #51 - Kieran Cunningham and Ewan MacKenna 1:04:29

4y ago1:04:29

1:04:29

My guests on this episode are two distinguished Irish sports writers - Kieran Cunningham, Chief Sports Writer at the Irish Daily Star in Dublin and Ewan MacKenna, Host of The Black Eye Podcast and Columnist for the Irish Independent News. We discussed the recent comments by Promoter Bob Arum about using alleged drug cartel boss Daniel Kinahan as hi…

1
Boxing Esq. Podcast #50 - Roberto Diaz 1:38:13

4y ago1:38:13

1:38:13

My guest on this episode is one of the top matchmakers in the game, Golden Boy’s Roberto Diaz. We discussed how Roberto got into the sport through a chance meeting with one of his favorite fighters - Marco Antonio Barrera and how Eric Gomez drafted him to be a matchmaker for Golden Boy out of necessity.We got into how Roberto learned matchmaking on…

1
Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience 20:52

4y ago20:52

20:52

For those interested in learning more about Digital Product and Transformation and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Digital Transformation Offerings Paul and Mike would love to hear your thoughts on how your organization has changed the way it works to drive digital and cu…

1
Boxing Esq. Podcast #49 - Mike Borao 1:21:42

4y ago1:21:42

1:21:42

My guest on this episode is one of the foremost attorneys and managers in the game - Mike Borao. We spoke about two heavyweights Mike is involved with who scored big wins in the last few months Charles Martin and Robert Helenius. We also talked about future plans for other fighters who Mike represents including middleweight Matt Korobov and heavywe…

1
Boxing Esq. Podcast #48 - Stephen Espinoza 57:21

4y ago57:21

57:21

My guest on this episode is one of the most powerful and thoughtful executives in boxing - Showtime President of Sports and Event Programming Stephen Espinoza. We talk about Showtime’s excellent way to fill the COVID-19 programming void on Friday Nights with their Showtime Classic Boxing series. We discuss Showtime’s gameplan on how they’ll proceed…

1
Best Practices to Enable Work-from-Home Customer Service Professionals 20:18

4y ago20:18

20:18

For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you're best enabling your customer service professionals in a remote work enviro…

1
Boxing Esq. Podcast #47 - Special Edition with Fistianados - Guests Walter Kane and Michael Alvini 49:23

4y ago49:23

49:23

For this special episode, I’m joined by Fistianados host Evan Rutkowski to go over the recent Coronavirus stimulus legislation set up to provide relief to those forced out of work by the COVID-19 pandemic. We are joined by two distinguished guests. Labor Attorney Walter Kane and accountant and financial planner Mike Alvini. Walter and Mike broke do…

1
Innovating on Customer Service and Cost Reduction in response to COVID-19 19:30

4+ y ago19:30

19:30

For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Ema…

1
Boxing Esq. Podcast #46 - Carlos Acevedo 1:07:53

4+ y ago1:07:53

1:07:53

My guest on this episode is author and editor at Hannibal Boxing.com - Mr. Carlos Acevedo. We discuss Carlos’s excellent new book - Sporting Blood - Tales From The Darkside of Boxing - which goes on sale March 31st. We get into a few of the subjects of the book including Sonny Liston, Tony Ayala, and Smokin’ Bert Cooper. We also talk about Carlos’s…

1
Boxing Esq. Podcast #45 - Ryan Songalia 1:25:27

4+ y ago1:25:27

1:25:27

My guest on this episode is a copy editor and feature writer at The Ring Magazine - Ryan Songalia. We spoke about how Ryan and his family are coping with the Covid-19 pandemic. We also got into his background in boxing including writing for Boxing Digest, The New York Daily News, Rappler.com in the Philippines, as well as The Ring. We discussed his…

1
Boxing Esq. Podcast #44 - Scott Shaffer 2:24:17

4+ y ago2:24:17

2:24:17

By Kurt Emhoff

1
Five Key Trends Bringing Customer Success and Customer Experience Together 25:43

4+ y ago25:43

25:43

For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisisc…

1
Boxing Esq. Podcast #43 - Rafe Bartholomew 2:15:27

4+ y ago2:15:27

2:15:27

By Kurt Emhoff

1
Come Together: The Merging of Customer Experience and Customer Success 24:41

4+ y ago24:41

24:41

For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisisc…

1
Boxing Esq. Podcast #42 - Doug Fischer 2:24:17

4+ y ago2:24:17

2:24:17

By Kurt Emhoff

1
Gazing into the CX Crystal Ball for 2020 Trends 22:50

4+ y ago22:50

22:50

For any bibliophiles, these trends are also highlighted in Paul’s interview for the CMSWire article: What to Expect From CX in 2020: 3 Accelerating Trends. Paul and Mike would love to hear your thoughts on trends or wishes for 2020! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/…

1
Boxing Esq. Podcast #41 - Jim Quinn 1:08:46

4+ y ago1:08:46

1:08:46

By Kurt Emhoff

1
Revisiting Our 2019 CX Trends Predictions 17:55

4+ y ago17:55

17:55

As mentioned during the episode, the survey outcomes and five strategies discussed to quantify the ROI/value of CX can be found in Paul's latest research article available for download at the following link: Quantifying the ROI of Customer Experience If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear yo…

1
Boxing Esq. Podcast #40 - Brin-Jonathan Butler - 2020 Look Ahead 1:56:05

4+ y ago1:56:05

1:56:05

By Kurt Emhoff

1
Boxing Esq. Podcast #39 - Brin-Jonathan Butler - 2019 Recap 1:24:02

4+ y ago1:24:02

1:24:02

By Kurt Emhoff

1
Boxing Esq. Podcast #38 - John Nash 1:46:19

4+ y ago1:46:19

1:46:19

My guest on this podcast is John Nash, a top MMA writer for Bloody Elbow. John writes primarily about MMA and Boxing and also does an excellent podcast called Show Money which covers the business side of MMA. We spoke about the idea of a Boxing League and what the nuts and bolts of that would look like. We spoke about how revenues would be split an…

1
5 Strategies for Demonstrating the ROI of Customer Experience 25:39

4+ y ago25:39

25:39

The survey outcomes and five strategies discussed can be found in Paul's latest research article available for download at the following link: Quantifying the ROI of Customer Experience If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or S…

1
Boxing Esq. Podcast #37 - Cliff Rold 1:34:20

4+ y ago1:34:20

1:34:20

My guest on this podcast is Cliff Rold, a founding member of the media-run independent ratings organization the Transnational Boxing Ratings Board (TBRB) and managing editor at Boxing Scene. We spoke about the 2020 IBHOF ballot and Cliff's choices for the Hall of Fame. We also talked about his criteria for selecting his potential inductees and whic…

1
Boxing Esq. Podcast #36 - James "Buddy" McGirt and Michael Woods 2:08:59

4+ y ago2:08:59

2:08:59

My guests on this podcast are Hall of Famer Buddy McGirt and boxing writer Michael Woods. I spoke with McGirt about the upcoming Light Heavyweight title fight between his champion Sergey Kovalev and Middleweight Champion Canelo Alvarez. We also spoke about the ring passing of Patrick Day and what safety measures the sport can take to prevent future…

1
Boxing Esq. Podcast #35 - Tom Loeffler 2:09:18

4+ y ago2:09:18

2:09:18

My guest on this podcast is Tom Loeffler of GGG Promotions and 360 Promotions. We spoke about the recent Middleweight title fight and "Big Drama Show" at Madison Square Garden between Gennady Golovkin and Sergiy Derevyanchenko and Tom's upcoming 360 Promotions show in Hollywood with Serhei Bohachuk. We also talked about Tom's background in sports m…

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