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This podcast is dedicated to providing the key ingredients to transform your employees into a dream team that creates consistent results in every aspect of the business including; team empowerment, leadership, business development, communication hiring, and firing. As some of the country’s leading staffing & management consultants, we help business owners (Entrepreneurs) and the team that support them (Intrapreneurs) to powerfully connect and work together to grow the business, together.
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With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
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A comedy chat show hosted by award-winning comedian, author and accidental relationship guru Rosie Wilby. She and a rotating cast of her acclaimed performer pals look back at their best and worst romantic breakup stories. Tragedy plus time equals comedy, right? The Breakup Monologues was initially developed as part of a multi-platform project supported using public funding by Arts Council England. The music used in the series is Hackbeat Kevin MacLeod (incompetech.com) Licensed under Creativ ...
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In this episode, Molly explores the pivotal role of Client Success Coordinators (CSCs) in law firms and how they can be leveraged to not only manage client relationships but also significantly contribute to revenue generation. Employing the right strategies can transform CSCs into valuable assets that boost client retention, maximize client lifetim…
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Today, I’m thrilled to have Molly McGrath on the show. Molly is a powerhouse in leadership development and team management, with a unique talent for turning struggling teams into cohesive, high-performing units. In this episode, we explore how clear and consistent communication can transform your leadership style and create a culture where teams no…
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Treat others the way they need to be treated. An interesting twist on the Golden Rule and great advice from my guest this episode, Will Giangrande. Will is a certified facilitator for Take Flight Leaning where he helps his clients drive workplace culture improvements. In this episode we talk about how understanding personality styles can help you t…
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In this episode, Molly addresses a common pain point for attorneys: how to move away from micromanaging and step into effective leadership to grow their law firms. She emphasizes the importance of hiring the right people, particularly a community outreach coordinator, to take over business development tasks that can free up the attorney to focus on…
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In this episode, Molly delves into the critical role of law firm intake processes. She sheds light on why intake isn't just about answering the phone but rather a pivotal step in building client trust and long-term relationships. Molly emphasized that an effective intake coordinator can significantly enhance a law firm's client conversion rates and…
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In this episode, Molly delves into the "bad apple syndrome" and how one toxic team member can sabotage a law firm's culture, productivity, and profitability. She provides insights on recognizing and addressing this negativity, emphasizing the importance of emotional intelligence and clear accountability. Offering practical advice on having tough co…
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In this episode, Molly dives into the challenges law firm leaders face with conflict and accountability. She explores essential strategies for proactive conversations to prevent conflicts and emphasizes the significance of proper role alignment within teams. Molly discusses the importance of structured meetings, KPI tracking, and honest conversatio…
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Today, I’m excited to bring you a conversation with Robin Hills. Robin is the founder of EI4Change and a leading expert in emotional intelligence. He’s helped countless organizations and individuals use emotional intelligence to improve their communication, leadership, and overall performance. In this episode, Robin and I dive into how emotional in…
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In this episode, Molly specifically targets how many law firms fall short in their marketing efforts due to a lack of structure and leadership in their weekly marketing meetings. By emphasizing the importance of a clear, concise agenda and the involvement of all team members—not just the attorney—Molly outlines how to transform these meetings into …
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In this episode, Molly delves deep into the intricacies of building a high-performing and profitable law firm team. From effective communication to strategic problem-solving, Molly breaks down the 5 core components of a successful team, providing a roadmap for law firms to elevate their operational success. Key Takeaways: Effective Communication: O…
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I'm thrilled to bring you a conversation that could transform the way you build relationships and lead with empathy. My guest is the legendary Richard Weylman—a Hall of Fame Keynote Speaker, Customer Experience visionary, best-selling author, and former door-to-door salesman who’s seen it all. Richard shares his wisdom on why being caring, kind, an…
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In this episode, Molly dives deep into the transformative power of building a people-centric workplace. She emphasizes that to create a successful and sustainable law firm, leaders must shift their mindset from being revenue-driven to people-driven. Molly also highlights how a focus on employee development, clear core values, and unwavering mission…
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In this episode, Molly delves into the transformative shift within law firms, emphasizing the importance of replacing attorneys in initial consultations with non-attorney salesperson. By not shying away from terms like "sales," "close," and "conversion," she provides a comprehensive guide on how to structure these crucial meetings to avoid giving a…
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“The first thing you say is rarely ever spoken.” Love this point shared by my guest this episode, James Ferguson. James is the Director of Culture for the Wurzak Hotel Group and author of The Confetti Culture Playbook. In this episode we talk about the 4 pillars of communication, effective listening, and the power of being concise. Additional Resou…
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In this episode, Molly underscores the importance of tightly-knit operations, strong foundational systems, and data-driven decision-making. She emphasizes the transformative power of CRM software and KPI tracking, highlighting how these tools can foster a more collaborative, solution-oriented workplace. She also discusses the pivotal role frontline…
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In this episode, Molly discusses the pervasive problem of workplace confusion and its root causes, such as unclear goals, insufficient training, and overwhelming workloads. She underscores the importance of fostering open communication and creating a safe space for team members to seek clarification. She offers a structured approach to addressing t…
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“Everything that is said, is said by the listener.” Absolutely love this point shared by my guest this episode, Greg Harmeyer. Greg is the Chairman and CEO of TiER1 Impact, which is an employee-owned professional services company on a mission to enable healthy, high-performing businesses through people-centric services. In this episode we talk abou…
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In this episode, Molly delves into the common pitfalls that lead to the "90-day freakout" and offers actionable solutions for preventing this spiral of overwhelm and burnout. She discusses the critical components of effective law firm administration, such as the importance of maintaining regular strategic meetings, fostering employee engagement, an…
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In this episode, Molly delves into the common pitfalls law firms face with sterile and impersonal client communications and offers dynamic solutions to create a more engaging and effective client onboarding process. She emphasizes the importance of moving away from clinical terminology like "intake" to more client-friendly roles, focusing on empath…
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Do you have a tolerance for ambiguity? In this episode, my guest, Paula Caligiuri, talks about how this tolerance can help you improve your communication skills. Paula is a Distinguished Professor at Northeastern University and Co-Founder and CEO of Skiilify, which focuses on cultural agility. Join us as we discuss the connection between asking que…
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Join us in this week's episode where Molly dives deep into the fundamental challenges faced by law firms today, focusing on how shiny object distractions can cripple productivity and stall growth. Molly offers actionable strategies to build a strong foundation that promotes long-term success and scalability. Key Takeaways: Identifying Distractions:…
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In this episode, Molly delves into the concept of being the "glue" in a law firm, emphasizing the essential role of administrative leadership in creating a cohesive and efficient team. She addresses common struggles law firm owners face, such as micromanagement and trust issues, while offering actionable steps to cultivate a supportive and high-per…
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Be clear. Be listening. Be patient. Be aware. Great tips from my guest this episode, Alan Questel. Alan is the author of “Practice Intentional Acts of Kindness…and like yourself more.” In this episode we talk about the power of mistakes, the benefits of idle chitchat, and why it pays to be kind to yourself and others. Additional Resources: ► Follow…
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In this episode, Molly dives deep into the strategic advantages of hiring overseas legal professionals, helping you find top talent and build a high-performing team. She explains the benefits of embracing international talent, stressing the importance of white-glove client service, efficiency, and innovative thinking in today's competitive legal la…
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In this episode, Molly is joined by Jennifer Gillman, Founder and President of Gillman Strategic Group. They dive deep into the often overlooked topic of mental health and happiness among legal professionals, unveiling Jennifer's "6 Pillars of Becoming a Happy Rainmaker." This conversation is a beacon for lawyers feeling the weight of their demandi…
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In this episode, we dive into the critical role of communication in the workplace. I'm thrilled to be joined by Artem Koren, Chief Product Officer and Co-founder of Sembly AI—a cutting-edge SaaS platform revolutionizing the way we conduct meetings. Join us as we uncover: - What Artem looks for in leaders and how it influences team dynamics - His un…
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In this episode, Molly dives deep into the importance of tracking client and market data in real-time for law firms. She shares how daily stand-up meetings and digital tools like Loom can provide meaningful insights into the sales and intake process, especially for firms with virtual teams or outsourced agencies. Key Takeaways: Embrace Real-Time Da…
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In this episode, Molly tackles the common yet critical issue of managing time-off requests within law firms. She addresses the frustrations of micromanaging and the challenges faced by both law firm owners and employees when handling time off, especially in an environment filled with personal commitments and unavoidable emergencies. She also emphas…
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Adjust to your audience. Add value with your communications. Listen to Learn. Great advice from my guest this episode, Eileen Spencer. Eileen is a talent development leader with a proven record of tying learning strategies to business goals. In this episode we talk about providing clarity, the power of authenticity, and why you need to push yoursel…
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In this episode, Molly delves into the common issue of resistance to change within law firms, a challenge familiar to many attorneys and their teams. Molly addresses the underlying fears that often lead to people becoming the "wall of no" and provides actionable steps to create a positive shift in mindset and behavior. Key Takeaways: Resistance to …
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Earn your role. Model good behaviors. Share your knowledge. Fantastic advice from my guest this episode, Carlos Alvarenga, around how to grow your career. Carlos is a researcher, writer, and expert on persuasion. In this episode we talk about the rules of persuasion, why you need to know your audience, and the different types of listening. Addition…
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In this episode, our guest Shari Biery, National Board Health & Wellness Coach, Alive With Purpose Health & Life Coaching, LLC, introduces insightful strategies to claim more calm and peace without putting oneself last. She starts by identifying exhaustion triggers and recognizing the physical and emotional symptoms of chronic stress. Shari also em…
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With a constant barrage of information coming at people, how do you cut through the noise? That is exactly what my guest, Eric Henry, and I discussed in this episode. Eric is the President at Carousel Digital Signage, which is the industry leader in enterprise digital signage content management. I hope you enjoy. Additional Resources: ► Follow Comm…
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In this episode, Molly is joined by Josh Sanford, Attorney & Managing Member, Sanford Law Firm. They delve into the evolving terrain of the legal business, towards the transformation in legal marketing and client relationships, emphasizing the significance of technology, social media, and specialist networking for the modern attorney. Josh shares h…
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In this episode, Molly provides valuable insights into the inevitable aspects of managing a team, such as the need sometimes to make difficult staffing changes, and how to evolve a business into a structured and systematic entity. She explains the need for alignment with the company's vision and goals, urging business owners to remain steadfast in …
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Be clear, concise, charismatic, and curious. Fantastic advice from my guest, Sony Das. Sony is the Vice President of Learning and Organizational Development at Lionsgate Entertainment. In this episode we talk about humility, empowering people, and getting your key message “above the fold”. Additional Resources: ► Follow Communispond on LinkedIn for…
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In this episode, Molly tackles the pervasive and potentially harmful belief that employees will never care as much about your business as you do. She challenges those in law firm leadership, to reconsider this notion and cultivate a culture of trust and empowerment in their teams. Key Takeaways: Empowering Belief: Employees can and do care about yo…
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In this episode, Molly takes a deep dive into the concept of growth in a law firm setting beyond the traditional financial perspective. She starts the conversation on growth, redefining what growth means on a personal, departmental, and practice area level. She stresses the importance of aligning growth with not just financial gains but also with i…
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Measure twice. Cut once. Fantastic advice for so many areas of life from my guest, Erik Algreen. Erik is the Founder and Executive Coach at Algreen & Company. In this episode we talk about resilience, managing ego, persuasion, and the power of kindness. Additional Resources: ► Follow Communispond on LinkedIn for more communication skills tips: http…
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In this episode, Molly addresses the challenges faced by estate planning and elder law attorneys. She emphasizes the importance of having a systematic follow-up process, closing the room effectively, and implementing an annual maintenance program. Key Takeaways: A "non-attorney salesperson" has a critical role to alleviate the attorney's workload a…
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In this episode, Molly is joined by Donna Kendrick, a financial services expert with a special passion for assisting widows in managing their financial lives during and after the life-altering loss of a spouse. The discussion delves into Donna's personal journey from widowhood to financial advisor, her published book for navigating the complexities…
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When it comes to interactions with your team, focus on quality over quantity. Fantastic advice from my guest, Dr. David Schreiner. Dave is the President and CEO at Katherine Shaw Bethea Hospital and author of the best-selling book “Be the Best Part of Their Day”. In this episode we talk about adopting an abundance mindset, making time in your sched…
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In this episode, Molly is joined by Randa Prendergast, Attorney Whisperer®️ and a pioneer in the realm of legal software and independent contractor staffing. Randa's innovative approach to law firm efficiency provides listeners with a vivid exploration of optimizing legal practices through strategic staffing and process improvements. She shares her…
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In this episode, Molly unveils the imperative of establishing a client care subscription model in the personal service industry. With her experience and passion, she provides a roadmap on how to build and sell VIP programs that transform one-time clients into lifelong patrons of your law firm. Key Takeaways: Client care subscription models can turn…
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When delivering a speech or presentation, find your fans and make eye contact with them at the beginning. It will help reduce your nerves and get things kicked off on the right foot. Great advice from my guest, Dianna Booher. Dianna is a hall of fame speaker, bestselling author, and executive presence expert. In this episode we talk about the impor…
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In this episode, Molly dives deep into the frustrations that professionals in the legal field experience when dealing with unqualified consultations and the inefficiencies that arise from them. She advocates for the strategic use of educational workshops and webinars to pre-qualify clients, ensuring that by the time a consultation occurs, the poten…
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In this episode, Molly sits down with Janine Zappini to uncover the keys to creating work-life alignment. From discussing the roles of self-awareness in effective leadership to incorporating practical tools for time management, this conversation outlines steps to optimize daily schedules and prioritize effectively, advocating for planning that incl…
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In order to be a great communicator, you need to focus on connection, clarity, curiosity, and commitment. Fantastic advice from my guest, David Dye. David is the President of Let’s Grow Leaders, which provides practical leadership training and tools for human centered leaders. In this episode we discuss how to effectively share your ideas at work, …
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In this episode, Molly sits down with John Jonas, the founder of Onlinejobs.ph, to discuss the transformative impact that hiring Filipino workers can have on businesses, especially law firms. The conversation highlights the transformation of the legal and professional landscape, driven by the pandemic's push for remote work and tech-driven solution…
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In order to establish psychological safety, you need to be predictable, consistent, and kind. Excellent advice from my guest, Rich Carr. Rich is a learning scientist and CEO of Brain-centric, which stands at the forefront of redefining cognitive brain training for the 21st century’s innovative communicators, coaches, and educators. In this episode …
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