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Welcome to STR Booked, the podcast that unlocks the secrets of short-term rental success. Each week, we chat with vacation rental owners, managers, and industry experts. We cover everything from marketing strategies and direct booking tactics to brand-building and demystifying technologies. If you're ready to boost your short term vacation revenue and scale your business, you're in the right place!
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Rescue Tails

Nihal Salah

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Welcome to the Rescue Tails podcast, the show dedicated to helping you settle your adopted rescue dog. If you are thinking about adopting a rescue or recently have, you've come to the right place! Join me as I chat with experts who specialise in working with rescues as well as people like you and me who have a great rescue tail and lots of lessons to share.
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Hi! I’m Jenn Boyles. If you are looking to achieve more direct bookings to decrease your dependency on the OTAs and increase your profits and control over your business, then this is the podcast for you! Whether you are an Airbnb host, short-term rental property manager, owner or investor, each week I will share business and marketing strategies to help you build your own business. I will also bring you the best in the industry to share their knowledge along with property managers and owners ...
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"If you can automate payments and disbursements, that’s one less headache for you to worry about. It lets you focus on what you’re really good at—creating amazing guest experiences." — Chris Andrews, Senior Director of Global Partnerships at Yapstone. In this episode of STR Booked, Chris Andrews breaks down the complexities of payment processing fo…
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Are you ready to take control of your vacation rental business and boost your direct bookings? In this episode, I'm pulling back the curtain on the 2024 Direct Booking Success Summit – an online event designed to empower short-term rental hosts and property managers with cutting-edge strategies and expert insights. “You're not doing this alone. You…
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"I was down $5,000, but I had a problem to solve – and that’s how I built Enso Connect." In this episode of STR Booked, host Nihal Salah chats with Francois Gouelo, co-founder of Enso Connect, about how an unexpected rental disaster turned into a powerful business idea. Francois shares how his experience led him to reshape the guest experience and …
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Are you feeling like your short-term rental business has hit a plateau? You're not alone. Many property managers and hosts reach a point where they've exhausted their own knowledge and strategies. But what if the key to breaking through that ceiling isn't doing more of the same, but learning from those who've already conquered the challenges you're…
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In this episode, Chris Baxter joins us to share his expertise on how self-caterers can streamline operations, boost occupancy, and maximise profits. With years of experience helping short-term rental owners overcome common challenges, Chris provides invaluable tips for those looking to improve efficiency and create memorable guest experiences. Key …
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Are you feeling overwhelmed by the constant demands of marketing your short-term rental property? You're not alone. Many property managers find themselves caught in a whirlwind of tasks, from social media updates to email campaigns, often without seeing the desired results. It's time to break free from this cycle and discover a more effective appro…
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In this episode of STR Book:ed, Nihal Salah chats with Deborah Labi about her creative journey, embracing ADHD, and her latest venture, Have You Got. Deborah shares how she has built multiple businesses by trusting her instincts and focusing on problem-solving in the short-term rental industry. With Have You Got, she aims to revolutionise guest ref…
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As the busy season winds down, are you finding your calendar looking a little sparse? It's a common challenge for short-term rental hosts, but don't let those empty autumn weeks cause you undue stress. In this episode, we're exploring effective strategies to boost your off-peak bookings without resorting to desperate measures. In this episode, we'r…
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"We saw a gap in the short-term rental industry – too many events where you meet lots of people but leave with little value. So, we created Scale to change that." In this episode, you’ll meet Damian Sheridan and Gianpaolo Vairo, the brains behind Scale Rentals Show. If you’ve ever been to a short-term rental (STR) event and left feeling like you di…
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Are you ready to take control of your short-term rental business and reduce your reliance on online travel agencies? Many hosts dream of increasing their direct bookings but feel apprehensive about the potential risks involved. In this episode, we explore how to successfully transition away from platforms like Airbnb while mitigating common concern…
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Are you ready to take control of your vacation rental business and unlock a world of direct booking success? In this candid episode, I share my personal journey from struggling with saturated listing platforms to building a thriving direct booking empire. Discover how a chance encounter with a past guest sparked an epiphany, leading me to create a …
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In this episode of STR Booked, Nihal Salah chats with Andy Newman, the visionary behind Newman Hospitality. Andy shares his fascinating journey from a successful finance career to building a thriving property management business with over 150 properties across the U.S. We dive deep into his transition, the challenges he faced, and the lessons he le…
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Are you ready to break free from self-sabotaging patterns that hold you back from achieving the success you envision for your short-term rental business? In this thought-provoking episode, we delve into practical strategies to overcome the inner critic and cultivate a resilient, growth-oriented mindset. Discover how to identify and reframe limiting…
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Are you struggling to create authentic, engaging content for your vacation rental business? It's frustrating when your posts lack personality and fail to connect with your audience. But what if I told you there's a way to streamline your content creation process without losing that essential human touch? In this episode of the Direct Booking Succes…
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In this episode, Nihal Salah chats with Daniela Derin, owner of the Skol Apartments in Marbella, about leveraging social media for holiday lets. Daniela shares her journey from estate agency to managing 100 flats, emphasising the importance of understanding your ideal guest and using social media to connect with them throughout the year. She discus…
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As a vacation rental property manager, your days are a whirlwind of tasks – from guest check-ins and maintenance issues to a never-ending stream of emails. It's no wonder marketing often falls by the wayside, even though you know it's crucial for driving those coveted direct bookings. You've tried creating content, but the hours spent crafting clev…
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In this episode, Nihal Salah chats with Michael LeClerc, founder of Skyrun Park City, a vacation rental business boasting an impressive 324 five-star reviews and a remarkable 97% owner retention rate! Michael unveils the strategies behind this extraordinary success, drawing from his background as a professional chef to explain how he's crafted a re…
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In this episode of STR Book:ed, Nihal Salah chats with Jane Mack, a seasoned expert in the holiday let industry. Jane brings a wealth of experience as a business founder, published author, certified coach, and podcaster, offering valuable insights for property managers and short-term rental owners. Jane's journey is quite remarkable. After a succes…
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Are you tired of feeling like just another face in the crowd, struggling to make your vacation rental stand out? It's time to break free from the generic approach and embrace a strategy that resonates with your ideal guests. Imagine the power of connecting with travelers who share your passions, who truly appreciate the unique experience you offer.…
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In this episode, Nihal Salah chats with direct booking expert - Jenn Boyles. This is a woman who's practically got hospitality running through her veins. From growing up as a hotel manager's daughter to becoming a short-term rental owner, Jenn's journey is as fascinating as it is inspiring. We'll dive into Jenn's story of transforming her own renta…
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Imagine transforming your vacation rental business into a seamless, tech-driven hospitality powerhouse, captivating guests with personalized experiences that foster loyalty and ignite revenue growth. This vision is within reach, thanks to the pioneering strategies unveiled in this thought-provoking episode. Shiven Vinod Khera, the visionary co-foun…
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In this episode, Nihal Salah chats with Lisa Roads, the Holiday Property Coach, about branding, direct booking, and trust in the short-term rental industry. Lisa shares her expertise as a business consultant and growth strategist, emphasising the importance of having a direct booking strategy and not relying solely on online travel agents (OTAs) li…
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In this episode of STR Booked, host Nihal Salah interviews Robin P. Bass, founder of Premier Properties USVI. Robin shares her inspiring journey from New York City's hospitality industry to building a thriving short-term rental business in St. Croix. Key highlights include: 1. Robin's background in hospitality and fashion, and her decision to pivot…
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Have you been told that consistency is the key to successful marketing? But what if we told you there's a smarter strategy to drive direct bookings for your vacation rental business? In this eye-opening episode, we'll challenge conventional wisdom and reveal why simply being consistent isn't enough. Discover the untapped potential of strategic cons…
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Uncover the truth behind the myths of Airbnb passive income. Are you tired of hearing promises of "get rich quick" and effortless rental riches? In this conversation, Lauren Madewell, Operations Manager of Auntie Bellham’s Cabin Rentals, pulls back the curtain on the realities of running a successful vacation rental business. With over a decade of …
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In this episode of STR Booked, Nihal Salah chats with Maggie Mitchell, a short-term rental owner who's achieved remarkable success with her two properties on the Isle of Skye, Scotland. Maggie shares her journey from novice to expert, detailing how she built a thriving business with 70% direct bookings in less than four years, despite having no mar…
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Are you frustrated by the endless opinions on property management software for Airbnb hosts? Still struggling to find the right fit for your short-term rental business? You're not alone. The quest for the perfect solution can be overwhelming, leaving you confused and without a clear path forward. It's time to break free from unhelpful advice and ta…
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Imagine being able to captivate guests from around the world with the sheer allure of your vacation rental's location. What if you could weave the unique charm, cultural richness, and natural wonders of your area into an irresistible narrative that resonates deeply with travelers seeking authentic experiences? This episode unveils the secrets to do…
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Does this sound familiar? You've been told to rely on Airbnb reviews to trust your short term rental guests, but still end up with stained sheets and broken furniture. The frustration of not knowing who's booking on your website is real. But what if there's a better way to know your guest and build trust from the start? Let's uncover the effective …
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Does the struggle with community resistance to Airbnb sound all too familiar? You may have been advised to simply follow the standard Airbnb route, only to find yourself frustrated and worried about potential problems with neighbors and the community. The lack of results can lead to stress and sleepless nights, leaving you feeling stuck and unsure …
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Are you ready to hear about an unexpected journey that led to the creation of an online travel agency in Canada? Get ready to be surprised as Dany Papineau shares his story of starting the very first Canadian booking platform called We Chalet. You won't believe the twists and turns that led him to carve out a niche in the travel industry that no on…
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Did you know that creating a successful podcast isn't just about the content? Imagine reaching the top ten on Apple podcasts in the very first week - sounds impossible, right? Well, that's exactly what happened to Jenn Boyles, the host of the Direct Booking Success Podcast. Marketing is essential to your short term rental business if you want more …
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Does this sound familiar? You're struggling to make the switch from long-term to short-term rentals, and you've been told to rely solely on OTAs for bookings. But the pain of high commission fees and lack of control over your business has left you feeling frustrated and stuck. It's time to break free from the OTA dependency and take back control of…
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If you're feeling overwhelmed by the thought of keeping up with the regulations and legislation for short-term rentals, and you're worried about the impact it could have on your business, then you are not alone! The risk of waking up to a sudden shut down of your entire rental operation can be a real cause for concern, especially in the face of eve…
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Discover the shocking truth behind the explosive growth of midterm rentals! One entrepreneur's journey from escaping the corporate world to building a thriving business that's recession-proof. Learn the unexpected strategy that transformed a six-figure job into financial freedom and sustainable success. Find out how this laid-back, casual approach …
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Here's a little secret you might not expect: Short-term rental regulations are shaping up to be the next big battleground for hosts and policymakers. But don't worry, there's a way to navigate this challenging landscape and advocate for fair regulations that protect your business. You won't believe the strategies and resources available to host com…
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Discover how a retired couple turned their 14-property business into a direct booking powerhouse, defying the odds in their golden years. But the unexpected twist in their journey will leave you on the edge of your seat. Stay tuned to find out how they overcame a shocking setback and harnessed the power of technology to boost their business value. …
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Discover the unexpected secret to skyrocketing your vacation rental bookings. Uncover the power of video reviews and the surprising impact they have on bookings. Find out how this simple strategy has increased bookings by up to 25%. Your biggest fans are the ones who've stayed there before. - Damian Sheridan My special guest for this episode is Dam…
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If you're feeling overwhelmed and struggling to consistently create engaging content for your property on social media, then you are not alone! It can be challenging to come up with fresh ideas and maintain a consistent posting schedule, but there are strategies to make it easier and more effective. Direct booking success to me means creating somet…
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Ever wondered how a laundry facility transformed a vacation rental business into a booming success? Brian Olson, president of Northwest Vacation Rental Professional association, spills the beans on the unexpected strategy that took his business to new heights. And what's this about a cookie program that led to 30 new homes? Find out how these uniqu…
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If you're feeling the frustration of struggling to find a way to build trust with your vacation rental guests, even after offering a great experience, then you are not alone! Many property owners in the vacation rental industry are finding it challenging to establish that trust with their guests, leading to missed opportunities and potentially diss…
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Are you ready for a surprising twist? Imagine running a multi-million-dollar vacation rental business while homeschooling six kids. Rose Tipka, the CEO of Your Family's Place, not only achieves this but also shares her secrets in a 52-part Instagram series. But here's the real surprise – her direct booking success strategy isn't just about marketin…
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Imagine if you could make your vacation rental not just a place to stay, but a sanctuary of safety and comfort for families with children on the spectrum. Suzanne Hacker, a vacation rental business coach, shares her journey of creating spectrum-friendly rentals that go beyond the norm. From extra locks on doors to calming colours and sensory-friend…
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Are you a short-term rental operator in Canada? Have you ever felt like the industry content you come across doesn't really apply to your Canadian-specific challenges? Maybe you've been told to just follow the same strategies as those in the US, but ended up feeling frustrated and stuck? If you're tired of trying to adapt generic advice to your Can…
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If you're feeling the frustration of struggling to create a memorable guest experience and falling short on guest loyalty, then you are not alone! Are you tired of the same old methods not bringing in the direct bookings and guest loyalty you desire? It's time to switch things up and take your hospitality game to the next level. Let's dive into the…
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Are you ready for a game-changing strategy that's turning the world of luxury vacation rentals upside down? Get ready to uncover the surprising approach that's redefining the guest experience and skyrocketing direct bookings. It's a behind-the-scenes look at how this mastermind is rewriting the rules, attracting elite guests, and creating an unforg…
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Do you ever feel like you're putting so much effort into your website, but not seeing the direct booking results you want? You've probably been told to work harder and figure it out, but the more you try, the more frustrated and stuck you feel. It's time to stop the cycle of ineffective actions and start making real progress. Let's break free from …
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Does it sound familiar to struggle with standing out and driving direct bookings for your vacation rental properties? You might have been told to simply create a listing and wait for the bookings to pour in, only to find yourself lost in the sea of competition and struggling to attract guests. The frustration of not getting the results you hoped fo…
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If you're feeling frustrated because your current marketing efforts are not generating the direct bookings and repeat guests you desire, then you are not alone! You may be spending time and resources on social media and online advertising, only to see minimal results in terms of brand recognition and customer loyalty. Instead of seeing an increase …
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Does it sound familiar to struggle with increasing your direct booking rates? You've probably been told to rely solely on online travel agencies (OTAs) for bookings, but this has only resulted in high commission fees and limited control over your property. This can be frustrating and costly, leading to decreased revenue and a lack of control over y…
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