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For centuries, members of the B’doul Bedouin tribe lived in the caves around the ancient city of Petra, Jordan. Then, in the 1980s, the government forced the tribe to move in the name of preserving the geological site for tourists. But if the residents are forced to leave, and if their heritage has been permanently changed, then what exactly is being preserved? SHOW NOTES: Meet The Man Living in The Lost City Carved in Stone Jordan: Petra's tourism authority cracks down on Bedouin cave dwellers The tribes paying the brutal price of conservation “There is no future for Umm Sayhoun” Jordan’s Young Bedouins Are Documenting Their Traditions on TikTok Check out Sami's company Jordan Inspiration Tours Learn about your ad choices: dovetail.prx.org/ad-choices…
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Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant, and publisher of novacancynews.com. Each show features incredible hospitality leaders that educate and empower listeners.
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Welcome to SMACK! Just like our name, everything we do here is a little different and yet you’ll probably have more fun here than elsewhere. SMACK Hospitality Media is your one-of-a-kind source for hospitality and tourism-related edutainment. It is our mission to provide fun and engaging content for industry professionals in modern media formats. With our podcast we aim to give everybody around the world the chance to meet key decision-makers and trailblazers of the hospitality industry. Cha ...
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FNA 171: Gen Z Shows Up Gen X and Baby Boomers
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We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.…
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943: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
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Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech shou…
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942: Inside Delmonico’s: Secrets of the Legendary Steakhouse
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Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on A…
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941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
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We’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest e…
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Adam Crocini – Hilton | Crafting Iconic F&B Experiences & CIA Anecdotes
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Are you ready for some stories about waffles, wellness, and the CIA? Adam Crocini isn’t just shaping Hilton’s F&B scene across 8,000+ properties - he and his team have also been pushing those legendary DIY waffles like true breakfast evangelists. Yes, the iconic Hampton by Hilton ones. As SVP of Global Design, Wellness, and Food & Beverage at Hilto…
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Transforming Hotel Restaurants: Secrets to F&B Success
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📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Re…
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Tonight we welcome the first father and son duo on the show, Paul Coury and Alex Coury of Coury Hospitality. They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.By No Vacancy News
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From Guest Service to Smart Business: How Chris Green Shapes Hospitality Success
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I was in Houston yesterday and chatted with friend and industry icon W Chris Green. We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Hotel & Lodging Association of Greater Houston Greater Huston during their monthly membership meeting. 🔥 What…
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940: Why Cash Flow is King in Today’s Hospitality Market
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Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • S…
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Unlocking Hospitality Success: The Power of Local Networking
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Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people c…
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RainesCo’s Big Moves: Growing, Innovating & Building New Deals | Hunter Hotel Conference
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While at the Hunter Hotel Investment Conference I spoke with Grey Raines and Kerry V. Ranson from Raines Company. They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third…
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📚 While at the Hunter Hotel Investment Conference I chatted with Todd Felsen Felson, President & CEO at OTH Hotels Resorts, an expert hotelier and management company leader, about the wild ride the hotel industry is on in 2025. From fluctuating group demand to unpredictable business travel, this conversation dives deep into strategies for staying a…
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Why Dual-Branded Hotels Are Changing the Game: Insights from Hilton Leaders
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While at the Hunter Hotel Investment Conference I chatted with Rick Colling, Global Brand Leader Homewood Suites by Hilton and Kevin Morgan, Global Brand Head - Tempo by Hilton with Hilton, to discuss the explosive growth and benefits of dual-branded hotels. Learn how pairing brands like Homewood Suites and Tempo by Hilton creates incredible value …
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Scaling Smart: How Naples Hotel Group Leverages Tech & Strategy to Grow Rapidly
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I’m with Ryan Rivett, CEO of My Place Hotels of America, at the Hunter Hotel Investment Conference! We discuss how My Place is carving out a unique space by focusing on smaller markets and building strong relationships with franchisees and communities. 🔑 Highlights You Won't Want to Miss: 🎯 Loyalty Driven by Listening: Discover how My Place leverag…
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Why My Place Hotels is Thriving in Secondary Markets
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Hotel Equities CEO Rahinsky on Unlocking Hotel Growth: Tech, Talent & Industry Trends
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Today I’m at the Hunter Hotel Investment Conference where I cornered Brad Rahinsky, President and CEO of Hotel Equities, to discuss challenges facing hotel developers, owners, and operators. Don’t miss this one!!! 🔍 Key Highlights: State of the Industry: Why 2024 feels like “Groundhog Day” with a push for stability. Development Insights: Capital lo…
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Mastering Hotel Leadership: The Art of Remote Team Management
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What does it take to orchestrate a hotel like a maestro leading an orchestra—especially when your team is spread across the country? In this insightful conversation I had during Remington Hospitality's THRIVE conference with Guy Bittner, Msc., Area General Manager Senna House Hotel Scottsdale, Curio Collection by Hilton, we dive deep into the chall…
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Mastering Hotel Strategy: Insights from Hall of Fame GM
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🚀 How do top hotel GMs stay ahead in a constantly shifting market? Sherri Cooper, CHA, Area General Manager with Remington Hospitality, shares real-world insights on navigating group declines, adapting to shifting business trends, and making the most of every revenue opportunity. 🔹 Recorded live at Remington Hospitality’s THRIVE Conference in Sugar…
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🔥 The Secret to Sales Success: Attitude, Aptitude & Thinking Differently! 🔥
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🚀 Want to know the secret sauce behind successful hotel sales teams? In this episode, we chat with Jamie Grittman, EVP of Sales at Remington Hospitality, about how investing in people, shaking up hiring strategies, and next-level training can transform a sales team from good to unstoppable! 💡 Key Takeaways: ✅ Hire for Attitude AND Aptitude – It’s n…
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Revolutionizing Hotel Staffing: Remington Hospitality’s Game-Changing Approach
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The hospitality industry is facing a staffing crisis, but Remington Hospitality has a bold strategy to turn the tide. I’m at Remington’s annual Thrive Conference where I chatted with Rick Badgley, Chief Human Resources Officer, to discuss innovative solutions that are redefining how hotels attract and retain top talent. 🔹 Key Takeaways: ✅ No-Cost E…
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939: Exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center
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🚨 Get an exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center as it nears its soft opening! 🚨 Join me as I chat with: 🔥 Michael Stengel – Founder & CEO, MJS Hotels Consulting 🔥 Scott Siebert – General Manager, Gaylord Pacific 👉 What You’ll Discover: 🏗️ 16 Years in the Making: How this massive project came to life 🎉 The…
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Mastering Hospitality in Uncertain Times | Glenn Haussman & Cesar Wurm @ CLIC
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Today I chat with Cesar Wurm from IHG Hotels & Resorts at the California Lodging Investment Conference & [CLIC] Connect Podcast! From navigating economic uncertainty to seizing growth opportunities, this conversation is packed with insights for hotel pros. 🔹 What You’ll Learn: How IHG is adapting to government travel shifts 🔄 Why group & events bus…
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938: Luxury River Cruising in Vietnam: The Heritage Line Experience
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937: Inside the Stunning Le Meridien Fort Worth – A Must-See Adaptive Reuse Hotel Tour!
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Step inside Le Meridien Fort Worth with Glenn Haussman and General Manager Chase Chasteen for an exclusive tour of this beautifully transformed historic building. From a 1928 auto garage to a modern luxury hotel, this property is packed with unique design, thoughtful touches, and a rich history you won’t want to miss. 🔥 What You’ll Discover: Histor…
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FNA 168: FNA'S First (and maybe last) Awards Show
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Welcome to Friday Night Audit, the show that takes hotel industry networking, adds tequila, and lets the chaos unfold! This week, we’re hosting our first-ever Friday Night Audit Awards, where we recognize the most questionable achievements in our show’s history. 🏆 👀 What’s in this episode? 🍹 Worst Cocktail of the Year – A drink so bad, it deserves …
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936: 💰 Chaos, Cash & The Hospitality Rollercoaster – Michael Schindler Returns! 🎢
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The hospitality investment world is a whirlwind, and no one knows it better than Michael Shindler, ISHC of Four Corners Advisors. In his 11th (!) appearance, we tackle the biggest mysteries in the industry today. Is money really coming off the sidelines? Are interest rates going anywhere? And what’s up with tariffs shaking up the market? 🤯 In This …
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935: From Old Mills to Stunning Hotels: The Art of Adaptive Reuse in Hospitality Design
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Join No Vacancy Live host Glenn Haussman as he explores the magic behind adaptive reuse and hotel design with industry leaders Sharon Bilbeisi AIA LEED AP (SVP of Design, IIG Design) and Jocelyn Lurie (VP of Procurement, Throughline by IIG). This episode uncovers how old structures—from historic mills to outdated hotels—are being turned into extrao…
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934: 🎙️The Hotel Dining Revolution with José Andrés Group’s CEO Bakhshandehpour
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Today’s a special one! I’m talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus: 🔹 Why upscale hotel dining is facing both growth and headwinds 🔹 The impact of rising food price…
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933: Mid-Century Modern Vibes & Hospitality Innovation at the Dream Inn! 🏨
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Today’s a special one! I’m talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus: 🔹 Why upscale hotel dining is facing both growth and headwinds 🔹 The impact of rising food price…
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Glenn Haussman - No Vacancy | From Hip-Hop to Hospitality and Hustling Behind the Mic
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Buckle up, hospitality fans, this episode is double trouble on the mic! Glenn Hausman, Podcast Host and initiator of THE No Vacancy Podcast, joined Flo to discuss how one moves from editing hip-hop videos to running one of the biggest podcasts in hospitality. Flo and Glenn chat about personal branding, career moves, and why AI will never be able to…
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932: Inside the Mind of a Hospitality Design Legend: Adam Tihany on Innovation, Struggles & Success
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🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world! From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered l…
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Getting to Know AHLA’s New President & CEO Rosanna Maietta
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By No Vacancy News
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In this high-energy, laugh-filled episode of Friday Night Audit, Glenn Haussman and Craig Sullivan welcome hospitality executive, keynote speaker, and podcaster Bart Berkey, host of Most People Don’t… But You Do. Buckle up for a wild ride filled with ridiculous banter, thought-provoking insights, and, of course, cocktails. 🔹 Inside This Episode: Th…
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🌍 Global Hotel Alliance CEO on Its $2.7B Loyalty Boom & 20A25 Growth
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🚀 Big news! Still a bit more ALIS 2025 coverage! Here, Glenn chats with Christopher Hartley, CEO of Global Hotel Alliance (GHA), to discuss their record-breaking year, new brands, and the future of global travel. 🎉 Key Takeaways: GHA’s Best Year Ever! 💰 $2.7 billion in loyalty program revenue—up 17% from 2023. Hotels Cashing In! 💸 $400 million in c…
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931: Why Las Vegas’ Serviced Residences Are Changing the Game! 🏠🎲
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Las Vegas isn't just about casinos and bright lights—it's also home to a game-changing way to stay! On this episode of No Vacancy Live, Glenn Haussman and Anthony Melchiorri sit down with Laura Goldberg of Ariva Serviced Residences, Las Vegas to uncover why long-term travelers, business professionals, and even poker players are choosing this extend…
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🎙️ How WorldHotels is Changing Luxury Travel in 2025
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Luxury travel is evolving, and WorldHotels is leveraging this trend. A couple weeks ago I spoke with Gregory G. Habeeb, Chief Development Officer with WorldHotels during ALIS 2025. We discussed: 🔹 Five years after Best Western's acquisition—how has WorldHotels grown? 🔹 Soft brands & the power of choice—why travelers are loving unique, story-driven …
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930: Behind the Deals: Dave Johnstone on Hotel Investments, Luxury Trends & Wild Stories
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Hotel deals don’t happen overnight, and today, we’re pulling back the curtain! 🏨💰 Join Glenn Haussman and Anthony Melchiorri as they sit down with David Johnstone, a hotel investment legend, to talk about: ✅ Hotel Investment Realities: Why development is stalling and where the real opportunities are. ✅ Luxury Boom: Why high-end hotels have more pro…
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Is the Hospitality Investment Market Ready to Surge?
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📢 The hotel investment world is buzzing with cautious optimism—but what does that really mean for deals, transactions, and the future of hospitality? I’ve still got more from ALIS, and for today I chatted with Adam Suleman of Equinox Hospitality and Equinox Hotels to break it all down! 🔹 The Investment Climate: With inflation cooling and market sta…
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929: How AI Can Enhance Hospitality—And What You Need to Know!
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🚀 AI isn’t replacing hospitality — it’s enhancing it! In this episode of No Vacancy Live, Susan Graves (CEO, Experience Alive) discuss how AI and machine learning are reshaping hotel operations while keeping the human in hospitality. 💡 Key Takeaways: AI as a Companion, Not a Replacement – Let tech handle the repetitive tasks so humans can create ex…
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📢 The Truth About Hotel Deals in 2025 – What You Need to Know!
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Yup, we still have more coverage from ALIS 2025. Today, I’m speaking with Brian Hughes of Twenty Four Seven Hotels and we’re breaking down the state of hotel transactions, management shifts, and what’s really happening behind the scenes in hospitality investment. 🔹 What’s the mood in the industry? Is optimism peeking through, or is everyone just wa…
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Welcome to another unfiltered, unhinged, and undeniably hilarious episode of Friday Night Audit! This time, we’re tackling the most important issues of the day, like: Super Bowl Hype or Snooze Fest? 🏈 Is this year's big game the least exciting ever, or is Glenn just salty about it? Party Food Smackdown! 🍗 Who’s bringing the best game-day snacks, an…
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Inside Mandarin Oriental’s Growth with Tiffany Cooper | Luxury Hotel Development Insights
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Tiffany Cooper, Head of Development for the Americas at Mandarin Oriental Hotel Group, joined us at ALIS 2025 to share her journey, the brand’s expansion plans, and the exciting future of luxury hospitality. If you’ve ever wondered what goes into developing ultra-luxury hotels, this episode is packed with insights! 🔹 Tiffany’s journey with Mandarin…
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🔍 Maximizing Hotel Profits in 2025 | Charles Oswald on Winning Management Strategies
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💡 How can hotels boost profits in 2025? Aperture Hotels' CEO Charles Oswald joined Glenn during ALIS 2025 to break it all down. From securing management contracts to finding hidden revenue streams, this conversation is packed with real insights hotel owners and operators can use today. 📌 Key Takeaways: 📉 Hotel transactions are slow, but asset manag…
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928: 🔥 No Guests, No Limits: Inside the Hotel Industry’s Biggest Moves | No Vacancy Live
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What happens when Glenn Haussman and Anthony Melchiorri go off-script with no guests? A raw, unfiltered conversation about the biggest trends in hospitality, from high-stakes investments to industry predictions you won’t hear anywhere else. 🚨 Inside this episode: ❄️ The brutal cold snap: Why even seasoned travelers are feeling it 🏨 ALIS Conference …
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Glamping? Independent hotel booms? The next generation ditching mobile phones?! 🤯 Brad LeBlanc, Chief Development Officer of Best Western Hotels & Resorts, joins Glenn live-ish (that means recorded) from ALIS 2025 to talk about the MAJOR shifts happening in hospitality. 🔹 The Next Big Thing in Hotels? → Outdoor hospitality is exploding! Best Wester…
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927: 🎙️ Exclusive Podcast with Grace Bay Resorts' Nikhil Advani | Passion, Leadership & Luxury Hospitality
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🏝️ Ever wonder what makes a luxury resort unforgettable? In this episode, we sit down with Nikheel Advani, co-founder and COO of Grace Bay Resorts, to uncover the secrets behind creating world-class guest experiences in Turks and Caicos and beyond. But this isn’t your typical business pitch, this is a deep dive into passion-driven leadership, the p…
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🏨 Coast Hotels Expansion & Market Insights at ALIS 2025
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I’m with Mark Hope of Coast Hotels during ALIS to discuss the company’s strategic expansion plans, market insights, and the economic factors shaping the hotel industry today. 🔹 Key Takeaways: ✔️ West Coast Growth Strategy – Why Coast Hotels is focusing on major U.S. West Coast cities like Seattle, LA, and San Francisco. ✔️ Economic Factors at Play …
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ALIS 2025: 🌺 Inside Outrigger Hospitality: Cirque du Soleil, Hotel Renovations & Hawaii’s Future! 🌊
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Join Glenn as he catches up with Jeff Wagoner, CEO of OUTRIGGER Hospitality Group, during ALIS 2025! This episode is packed with incredible insights on Outrigger’s latest moves, from game-changing entertainment to stunning hotel renovations and Hawaii’s tourism comeback. 🎙️ What’s Inside This Episode? Cirque du Soleil Entertainment Group Hits Hawai…
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🚀 Exclusive Interview: Best Western CEO Larry Cuculic at ALIS 2025!
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🔹 How is Best Western evolving in 2025? 🔹 Why is brand expansion key to success? 🔹 What role does AI and technology play in reshaping hospitality? Join No Vacancy Live host Glenn Haussman as he chats with Larry Cuculic, President & CEO of BWH Hotels during ALIS 2025! This conversation covers: ✅ Best Western’s 2025 Strategy – Growth, guest experienc…
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Reserved Optimism: Insights from Sloan Dean, CEO of Remington Hospitality, at ALIS 2025
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Sloan Dean, CEO of Remington Hospitality, and I break down the key trends shaping the hospitality industry in 2025 at during ALIS. 🔑 Key Takeaways: "Reserved Optimism" in the industry: What does it mean for hotel owners and operators in 2025? Economic impact on hotel performance: How inflation and wage growth affect different hotel categories. Grou…
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