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Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you don't run out of stock and that your eCom store doesn't run out of cash... That's why we created this podcast, for the unsung operational heroes out there grinding away in spreadsheets and storeroom ...
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AI-Powered Analytics & Smart Strategies for eCommerce with Mia Umanos Mia Umanos, CEO of Clickvoyant and a 2022 Tory Burch Fellow, has made a significant impact on the digital landscape with her 15-year tenure in marketing analytics. Her rise in global digital marketing agencies is marked by her ability to consistently transform projects into succe…
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Greatest Hits - From Click to Court: E-Commerce Legal Insights Paul Rafelson, a highly respected and influential figure in the e-commerce industry, gained significant recognition as the most-cited resource in the Congressional Antitrust Investigation into Amazon's mistreatment of sellers on their platform. As a Founding Partner at Rafelson Law, Pau…
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SEO in E-Commerce: Backend Secrets to Boost Sales with Louis Smith Louis Smith, an eCommerce SEO Consultant, began his journey with a computing degree, gaining expertise in coding and website development. His career took a pivotal turn towards marketing, particularly eCommerce SEO, where he discovered the profound impact SEO could have on increasin…
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Where do Brands Turn Wrong & How to Get It Right with Liz Stack Liz Stack is the Senior Brand Manager at Yotpo and a dynamic leader in e-commerce. She leads a user community with over 1,700 customers and an industry community of over 4,000 women in eCommerce. Liz manages an accelerator program supporting 20 Black and Indigenous-owned brands annuall…
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[Greatest Hits] E-Commerce Beyond Borders: Winning in the Amazon Arena Stef van Boekel, an e-commerce savant, has been shaping the international digital sales space with innovative growth strategies and platform optimization since 2011. His expertise in expanding channels across Europe and North America is augmented by strategic partnerships for sm…
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Think Omnichannel: Online + Offline; Here's Why! Yuriy Boykiv is the CEO of Front Row, an eCommerce accelerator for top beauty, wellness, and CPG brands. With over 20 years in marketing and advertising, Yuriy has a proven track record of building successful businesses. He is also an active investor in VR and Fintech, and a frequent speaker on globa…
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Revolutionizing Furniture Shopping: How Innovation Drives Success In this episode of the eCom Ops podcast, host Norbert chats with Alex Back, CEO and founder of Couch.com. With a wealth of experience in the e-commerce and online retail industry, Alex shares his journey from leading a successful home furnishings brand to creating an innovative platf…
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Expert Email Marketing Insights for Maximum Growth Meet Kyle Stout, the e-commerce email marketing expert and founder of Elevate & Scale. With over a decade of experience in digital marketing, Kyle has become an expert in leveraging email marketing to increase customer retention, boost average order value, and drive repeat purchases. His agency hel…
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What No One Told You About Amazon Design Ian Bower, the founder of Graphic Rhythm, is at the forefront of revolutionizing the graphic design industry with his innovative approach. His platform provides businesses with high-quality, on-demand design assets, effectively eliminating the reliance on individual freelancers. Ian's persuasive communicatio…
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Must-listen: How to Survive the Supercell Marketing Storm: Tips for eCommerce - Special Mix This special mix episode is a treasure trove of insights, from leveraging AI and SEO to crafting compelling marketing narratives and optimizing ad strategies. Whether you're a seasoned eCommerce marketer or just starting, these discussions offer invaluable a…
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Scaling Amazon: In and Out with Kusha Karvandi Kusha Karvandi is an acclaimed entrepreneur known for his strategic mastery in launching and scaling online businesses on Amazon. With a rich background in e-commerce, he has repeatedly demonstrated his ability to drive sales through sophisticated marketing and branding strategies. Kusha is also the br…
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The Secret Weapon for E-commerce Success with Jason Friedman Jason Friedman's journey from theater enthusiast to serial entrepreneur is a story of creativity meeting commerce. With a passion for empowering entrepreneurs, Jason has a unique approach to business growth, applying show business principles across various industries. His entrepreneurial …
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From Zero to Hero: Anatoliy Labinskiy's eCommerce Success Story Anatoliy Labinskiy is a quadruple Two Comma Club award winner and a true rags-to-riches story. In just five years, he went from being a waiter to an 8-figure eCommerce entrepreneur and the founder of GSM Growth Agency, a firm that helps eCommerce entrepreneurs achieve 6-7 figure revenu…
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Sales as the Backbone: eCom Ops' Bold New Approaches Unveiled Join us as we explore the diverse perspectives of Luis Baez, Federico Presicci, Bish Smeir, and Paul Jarrett and gain invaluable knowledge to navigate the evolving landscape of eCommerce. Luis Baez - Decoding Sales Strategies in Tech Luis Baez describes his journey from an accidental ent…
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Things No One Wants to Deal With - E-commerce Accounting, Taxes, and More Tom Mercer, Director at Bean Ninjas, is an ACCA-certified accountant renowned for his expertise in scaling eCommerce businesses. With over six years of global remote accounting experience, he specializes in creating tailored accounting solutions using Xero and was awarded the…
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E-Commerce Logistics from a Different Lens Juan's journey in e-commerce logistics began in Boston with ButcherBox, where he experienced firsthand the challenges of shipping perishable items. This led to the birth of GRIP Shipping, a solution-focused company that streamlines backend logistics for e-commerce brands. GRIP's innovative 'shipping engine…
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The eCommerce Trick No One Told You - Greatest Hits Oddit, a cutting-edge company co-founded by Shaun Brandt, offers a fresh perspective on the customer journey, revolutionizing the way businesses interact with their clients. With a robust client base of over 4,500 brands, Oddit has significantly impacted the industry by providing innovative soluti…
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Expanding into E-commerce Marketplaces David Cikanek's ascent to Head of Global Sales at EXPANDO is a reflection of his deep expertise in e-commerce and marketplace dynamics. Beginning his journey as a Business Sales Representative, David has consistently demonstrated a strategic and insightful approach to online marketplaces, particularly in the C…
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Greatest Hits How E-commerce Principles Can Benefit Real Estate & Beyond Carlos Salguero, the driving force behind CS3 Investments, is a luminary in online commerce and real estate. With an unyielding commitment to innovation and generational wealth creation, his leadership transforms conventional business landscapes. CS3 Investments, under Carlos'…
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Guide to Conquering Amazon: From Good to Great in E-commerce Will Haire, the CEO and Co-Founder of BellaVix, stands at the forefront of e-commerce innovation. With over a decade of experience, Will has carved a niche in the world of online retail, specializing in marketplace marketing for direct-to-consumer brands. BellaVix is a dynamic marketplace…
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Elevating B2B Sales: the Secrets of Sales Enablement A visionary in sales, Federico Presicci, has unearthed a key insight: buyers prioritize solutions over the internal processes of sales teams. This understanding is pivotal to his sales enablement and training approach. Federico's mission involves developing robust systems that improve sales skill…
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Navigating SEO, SEM, and Email Marketing - Greatest Hits James Mew is a seasoned e-commerce professional currently serving as the Head of E-commerce at Wear Your Brand. With more than 16 years of experience in the field, James has amassed an impressive track record, from launching his first e-commerce brand in 2006 to building a 7-figure online bus…
  continue reading
 
From Click to Court: E-Commerce Legal Insights Paul Rafelson, a highly respected and influential figure in the e-commerce industry, gained significant recognition as the most-cited resource in the Congressional Antitrust Investigation into Amazon's mistreatment of sellers on their platform. As a Founding Partner at Rafelson Law, Paul has establishe…
  continue reading
 
They Succeeded, So Can You: Follow the Tips Michael & Eugene Ravitsky: Navigating Shopify's Challenges and Opportunities Brothers Michael and Eugene Ravitsky, from Factory Pure share their experiences in starting and scaling a business with Shopify. They provide a candid look into the platform's ease of use for beginners and discuss its limitations…
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Save Time & Money With the Right AI Marketing Strategy Ajax Union is a B2B Digital Marketing Agency based in Brooklyn, NY, offering SEM, SEO, Social Media, Email Marketing, Conversion Optimization, Marketing Automation, Business Blogging, Marketing Funnel Development, Design, and development solutions for their clients. Joe Apfelbaum, CEO & Founder…
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How to Survive the Supercell Marketing Storm: Tips for eCommerce - Special Mix This special mix episode is a treasure trove of insights, from leveraging AI and SEO to crafting compelling marketing narratives and optimizing ad strategies. Whether you're a seasoned eCommerce marketer or just starting, these discussions offer invaluable advice to help…
  continue reading
 
E-Commerce Beyond Borders: Winning in the Amazon Arena Stef van Boekel, an e-commerce savant, has been shaping the international digital sales space with innovative growth strategies and platform optimization since 2011. His expertise in expanding channels across Europe and North America is augmented by strategic partnerships for smooth market entr…
  continue reading
 
Greatest Hits: SEO's Role in the Bigger eCommerce Puzzle David is an SEO expert and has been helping businesses improve their search engine rankings for over a decade. In this episode, he'll share his insights and tips on how to use SEO tools effectively, identify the right tools for your business, and make the most out of them. SEOcrawl provides a…
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From Subscription Surprises to E-commerce Enigmas Paul Jarrett, spearheading Bulu as its CEO, has been a vanguard in e-commerce and subscription box services since 2012 with the introduction of Bulu Box. His innovative strategies have not only carved a niche for Bulu in the industry but also made him a sought-after voice, as seen in prestigious out…
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Payment Options and Their Role in eCommerce Budget Optimization Karla Dembik, Founder and Owner of Phoenix Payment Processing, has an impressive and quite exciting biography. Karla spent 14 years in the Military, first as a U.S. Marine and later as an Army Intelligence Officer and UH-60 Blackhawk Helicopter Pilot. She took her experience, knowledge…
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Mastering Sales Strategies: Tech, Techniques, and Timeless Lessons Luis Báez is an esteemed sales strategist with distinctive expertise tailored for B2B tech enthusiasts. From healthcare and law to the bustling corridors of LinkedIn, Google, Uber, and Tesla, Luis's journey celebrates the art of subtle selling. His signature approach? A consultative…
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Shopify Secrets: Amplifying Online Revenue Clayton Bates is a renowned Shopify Expert hailing from New South Wales, Australia. With a track record of infusing tens of millions into small businesses worldwide, his expertise in building and redesigning Shopify websites is unmatched. Beyond his technical skills, Clayton is a fervent entrepreneur at he…
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Navigating the eCommerce Jungle: A Special Mix Our Special Mix podcast episode guests reveal Shaun Brandt - the Foundations of eCommerce Success: Trust and Authenticity Chris Shipferling - Mastering eCommerce Business Strategies Julien Nowak - HR in the eCommerce Landscape Paul Rafelson - Decoding eCommerce Law You Will Learn Trust in eCommerce: En…
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Avoiding the eCommerce Rabbit Hole: Factory Pure's Approach FactoryPure is a small family eCommerce business specializing in power equipment, HVAC, and home appliances, with an extensive assortment of other product categories. They are an authorized dealer of every brand they carry. They've been present on the market for more than 10 years, with a …
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How E-commerce Principles Can Benefit Real Estate & Beyond Carlos Salguero, the driving force behind CS3 Investments, is a luminary in online commerce and real estate. With an unyielding commitment to innovation and generational wealth creation, his leadership transforms conventional business landscapes. CS3 Investments, under Carlos's helm, pionee…
  continue reading
 
[Must-listen] Mastering eCommerce: The Road from Struggles to Success Anatoliy Labinskiy is a quadruple Two Comma Club award winner and a true rags-to-riches story. In just five years, he went from being a waiter to an 8-figure eCommerce entrepreneur and the founder of GSM Growth Agency, a firm that helps eCommerce entrepreneurs achieve 6-7 figure …
  continue reading
 
Customer Loyalty in the New eCommerce Landscape: What You Need to Know Bish Smeir, a visionary in e-commerce and FinTech, is a testament to adaptability and innovation in an ever-evolving digital landscape. Beginning his journey in the complex world of payment processing, Bish has seamlessly transitioned into understanding the nuances of e-commerce…
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Empowering E-Commerce Growth: Data Strategies and Solutions Moustafa Moursy, with a stellar reputation for driving double and triple-digit growth for businesses, brings to the table not just theories but hands-on expertise. Having carved a niche in aligning business processes to unique circumstances, he has successfully positioned Push Analytics am…
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HR in eCommerce: Secrets to Hiring the Winning Team Julien Nowak is a dedicated professional passionate about helping online business owners thrive and expand their operations. With a strong background in hiring, onboarding, and managing top talent, he has spent the past three years successfully assisting entrepreneurs in scaling their businesses. …
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The Game-Changer's Guide to eCommerce Marketing: Strategies That Propel Your Business Matt Janaway is a seasoned eCommerce expert, currently serving as the CEO of Marketing Labs, a UK-based digital marketing agency specializing in SEO and paid advertising. Matt brings a wealth of knowledge to the table with a background in eCommerce entrepreneurshi…
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How to Get Your Suspended Amazon Account Reinstated Are you seeking advice on navigating the tricky waters of Amazon account suspension? If so, our 'Must Listen' pick from the eCom Ops Podcast archive will be perfect for you. We've selected an insightful episode featuring Lesley Hensell, Co-Founder at Riverbend Consulting, packed with tips on reins…
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Mastering E-commerce: Navigating SEO, SEM, and Email Marketing James Mew is a seasoned e-commerce professional currently serving as the Head of E-commerce at Wear Your Brand. With more than 16 years of experience in the field, James has amassed an impressive track record, from launching his first e-commerce brand in 2006 to building a 7-figure onli…
  continue reading
 
Selling Your eCommerce Venture? Insights and Strategies for Success! Chris Shipferling is a renowned figure in eCommerce and Investment Banking. As the Managing Partner at GW Partners and Founding Partner at SouthCol, he co-founded a $50 million eCommerce growth fund, bringing a wealth of experience and unique insights to the digital consumer produ…
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Harnessing AI to Drive Revenue and Optimize Customer Experience Richard Harris is the Founder & CEO of Black Crow AI, a cutting-edge, no-code predictive software that harnesses machine learning to help companies understand likely customer behavior. With over 20 years of experience in tech, Richard has been a part of the industry since the 90s, star…
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Special Mix Ten Professionals Share the Role Automation Plays In eCommerce Business Operations Managing an eCommerce business is challenging, and not everybody can handle it. It becomes even more relevant when your business scales, you have more orders, and processes become more complex. When it starts feeling overwhelming, that is a clear sign tha…
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The eCommerce Trick No One Told You: Less is More! Oddit, a cutting-edge company co-founded by Shaun Brandt, offers a fresh perspective on the customer journey, revolutionizing the way businesses interact with their clients. With a robust client base of over 4,500 brands, Oddit has significantly impacted the industry by providing innovative solutio…
  continue reading
 
Localization Boosts Amazon Selling MarginBusiness is a specialized agency dedicated to helping businesses expand their reach beyond Amazon.com and tap into the lucrative markets of Europe and the UK. By providing comprehensive support in overcoming language barriers, MarginBusiness enables clients to communicate effectively with customers in their …
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Greatest Hits How to Successfully Sell Your eCommerce Business with Ben Leonard EcomBrokers, which is based in the United Kingdom, serves clients all around the globe. EcomBrokers is the eCommerce brokerage by eCommerce people. In contrast to other brokers, they have experience creating, selling, & scaling multimillion-pound multinational brands an…
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Revolutionizing Your eCommerce Business Through Smart Logistics Amware Fulfillment is a national 3PL fulfillment provider specializing in scalable solutions for companies that have outgrown the start-up phase and require professional advice and execution for high-volume fulfillment operations. With distribution centers strategically located across …
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Expert Email Marketing Insights for Maximum Growth Meet Kyle Stout, the e-commerce email marketing expert and founder of Elevate & Scale. With over a decade of experience in digital marketing, Kyle has become an expert in leveraging email marketing to increase customer retention, boost average order value, and drive repeat purchases. His agency hel…
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