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Healthcare Plus Podcast

Quint Studer and Dan Collard

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We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S. What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and ...
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Swift Healthcare

Patrick Swift PhD, MBA, FACHE

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Swift Healthcare video podcast explores the intersection of Healthcare and Leadership with conversations to engage, restore, & transform leaders, providers, & organizations.
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Offic…
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total heal…
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On this episode of the Healthcare Plus Podcast, Quint Studer hosts Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build a Community, an organization committed to equipping every parent with the knowledge and tools needed to maximize their child’s brain capacity from day one. Stephanie’s career began in the classroom, where she deve…
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On this episode of The Healthcare Plus Podcast, hosts Quint Studer and Dan Collard are joined by special guests Nick Porter and Tracy Jansen to announce the formation of the Post-Acute Leadership Institute (PALI), a leadership development program designed to help post-acute organizations and leaders succeed. Tracy and Nick are both founding members…
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On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Mark Slyter, a senior healthcare executive who creates and executes breakthrough strategies that revitalize organizations at an accelerated pace. Currently, Mark works for CommonSpirit Health and serves as President and CEO of Dignity Health’s Arizona East Valley Market, wher…
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On this episode of the Healthcare Plus Podcast, Dan Collard talks with Quint Studer and Katherine Meese, PhD about their newly co-authored book, The Human Margin: Building the Foundations of Trust, which will be published in March by Health Administration Press (ACHE). Dr. Meese discusses her research on creating an optimal work environment for hea…
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest David Bartholomew to highlight the upcoming 2024 ACHE Congress: Big Ideas. David is the Senior Vice President of Learning at the American College of Healthcare Executives, a professional society for healthcare leaders committed to improving health. This year, the AC…
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On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dan Gentry, President and CEO of the Association of University Programs in Health Administration (AUPHA). AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to the improvement of health and healthcare delivery through…
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On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC’s healthcare processes and accelerate the delivery of products, solutions, and services to their pa…
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On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dr. David Grenache, Chief Scientific Officer of TriCore Reference Laboratories. Quint and David discuss how to replicate best practices, both in leadership and in medicine. Dr. Grenache shares examples of where he’s driven change through the implementation of best prac…
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In this engaging episode of the Healthcare Plus podcast, host Dan Collard welcomes Marty Bonick, president and CEO of Ardent Health Services, as they delve into Marty's extensive background in healthcare leadership and his unique perspective as a patient. Marty's journey comes full circle as he shares his experiences as an administrative fellow, ju…
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by TriHealth CEO, Mark Clement. In 2015, TriHealth’s board, management team, and physician team embraced a bold vision to “get healthcare right” through an increased focus on population health and value-based care. Mark and his teams are committed to improving the health of…
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On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnan…
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On this special episode of The Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer, co-founder of Healthcare Plus Solutions Group, and Katie Boston-Leary, Director of Nursing Programs, American Nurses Association to analyze key findings of the latest Models of Care Insight Study and what they mean for the healthcare industry. The …
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On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Scott Becker. Scott is a partner in the healthcare department at McGuireWoods and founder and publisher of Becker’s Hospital Review and Becker’s Healthcare. In their conversation, Scott shares what drove him to found Becker’s more than 30 years ago and di…
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On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Kathleen Bartholomew, RN, MN. Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. In their conversation, Kathleen an…
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On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Amelie Karam, a nationally renowned speaker and consultant focused on bridging generational gaps in the workforce. For the last nine years, Amelie has worked with organizations across a number of industries to teach them about the millennial perspecti…
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On this special episode of The Healthcare Plus Podcast, your hosts Quint Studer and Dan Collard come together to discuss The Human Capital Ecosystem™, a platform and diagnostic tool created and deployed by Healthcare Plus Solutions Group to help healthcare organizations identify areas for improvement and implement personalized solutions. Quint and …
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On this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez, publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry. As the publisher at Moder…
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healt…
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educ…
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On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improvin…
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its i…
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Reducing the Stigma of Mental Health with Quint Studer May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of menta…
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Connecting Clinicians to Purposeful Work with Natasha Lee On this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffin…
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018. In the last 5 years, there has been very…
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On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur. Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler…
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On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry. Katie previously joined The Busy Lead…
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Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU). When Laura McClelland’s father wa…
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This week Quint talks with Dr. Katherine Meese (UAB), who conducted an extensive study on what’s driving burnout in health care workers and it’s not at all what you’d expect! In healthcare, we often talk about the financial margin (Do we have enough money to keep the doors open and pursue our mission?) and the operational margin (Do we have enough …
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This week Quint talks with Chuck Stokes, interim department chair at the University of Alabama at Birmingham in the Department of Health Services Administration, and Dr. Paula Song, Richard M. Bracken professor and chair of the Department of Health Administration at Virginia Commonwealth University. The discussion centers on how universities are pr…
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There’s a lot going on in healthcare. There’s so much change, so many moving parts, and so many new ideas popping, it can feel overwhelming. That’s why the 2023 ACHE Congress on Healthcare Leadership—coming up March 20-23 in Chicago—is a perfect “time-out” for busy leaders. It provides a chance to network with peers, solve problems, form new partne…
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John Hallick, founder and president of MET Crusaders and co-president of Biomarker Collaborative, joins the podcast to share the story of his journey into patient advocacy. In February 2018, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by th…
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Quint’s guests in this podcast are Katie Boston-Leary of the American Nurses Association (ANA) and Hunter Joslin with Joslin Insight, a customer insights and strategy consulting firm. The two have joined forces with Healthcare Plus Solutions Group (HPSG) to initiate the national Models of Care Insight Study. The goal is to look at new and alternati…
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On this podcast, Quint has an in-depth discussion with HR Practitioner, Brooke Montoya, and discusses her time as the director of human resources for Monticello Health Services, which was recently ranked as one of Modern Healthcare’s Best Places to WorkTM for 2022. Creating a workplace that people want to be a part of requires a lot of things to ha…
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When times are tough (or even when they’re not), culture is everything. In this podcast, Quint talks to Bob Page and Tammy Peterman, executives at The University of Kansas Health System and coauthors of the book Proud But Never Satisfied: Ten Transformative Actions for Healthcare Systems. The academic health system has had quite a journey of transf…
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When Kay Kennedy, Lucy Leclerc, and Susan Campis started the research for Human-Centered Leadership in Healthcare, they had a long list of survey questions. However, it really came down to these two questions. First, describe the leader you’ve had in the past or currently whom you would follow to the ends of the earth. What does that leader look li…
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Health systems are providing employees with more well-being resources than ever, but most have a utilization problem. This week’s guest is Nicole B. Stec, director of well-being for Banner Health based in Phoenix, AZ. In this podcast, Nicole discusses Banner Health’s system-wide comprehensive well-being strategy called “MyWell-Being.” Banner has fi…
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Being on Modern Healthcare’s “Best Places to Work” list is an honor. But the real reason the designation matters is that preparing for it creates the best patient care possible. Denise Webber, FACHE, president/CEO of Stillwater Medical, and James P. Ulrich, Jr., MHA, FACHE, FHFMA, CEO of York General, head up organizations that are longtime designa…
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Anyone who works in healthcare knows patients struggle with anxiety and worry and fear. Yet it’s easy to get so caught up in our day-to-day work, with all its stress and chaos, that we can lose sight of this truth—as well as the fact that employees, too, can be fearful. In this episode, Mindy G. Spigel, RN, MSN, CPXP—author of the new book There’s …
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Like most of us, Clay Linkous—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a crit…
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Special guest host Dan Collard, Co-Founder/Partner with Quint Studer of Healthcare Plus Solutions Group interviews Thom Mayer, MD, an emergency medicine physician, medical director for the NFL Players Association, and author of the book Battling Healthcare Burnout: Learn to Love the Job You Have, While Creating The Job You Love. He says the Great R…
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In healthcare, we focus heavily on numbers and metrics, but how do we ensure we are connecting these numbers to real patient outcomes? Goal setting is one of the best ways to make sure your metrics are tied to real results. In this week’s podcast, Quint chats with Dr. Cory Robinson and Mary Finley from the Medical University of South Carolina (MUSC…
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The team at Aramark Healthcare+, which provides food, facilities, and uniform services to healthcare organizations, knows that vision statements are more than just words. They’ve figured out how to operationalize theirs—“Together we serve. We solve. We strengthen.”—to create a culture of caring, empowered employees and make patients’ lives better. …
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The Evidence Is In: We Can Heal Ourselves by Serving Others With stress and burnout at an all-time high, we need to be more conscious than ever about self-care. In this episode, Dr. Stephen Trzeciak shares how caring for and serving others actually replenishes us, and shares the physical and psychological benefits of helping others. We’ve always kn…
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Many organizations depend on outside contractors for key components of their operations. Yet when outsourcing parts of your work, it can be a struggle to bring both teams together to create a seamless experience for everyone. Also, at times there can be a tendency to treat outside contractors like a commodity. Not only is this bad for the relations…
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There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it. Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They s…
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Words Matter During busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, tha…
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From PPE and ventilator shortages to challenges in distributing vaccines and medications, it’s clear that the added strain from Covid-19 exposed some cracks in our healthcare system. In order to be ready for whatever comes next, we need to rethink how we procure and allocate resources. Eugene Schneller shares why supply chain management should be t…
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Jamie Orlikoff and Michael Pugh discuss some of the ways leaders will have to evolve as we all navigate complicated problems that don’t have any easy solutions. You’ll learn: How to deal with feelings of failure in senior leaders who are dealing with staffing problems that are largely out of their control (and how their boards can support them thro…
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