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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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Welcome to Small Business QUICK WINS - the how-to podcast on exactly how to grow your business. Join us as we dive deep into every aspect of growing a small business, unlocking powerful strategies and game-changing tactics that will revolutionize your approach. Our podcast offers actionable takeaways and practical advice to supercharge your business game. Explore the power of decision-making, the art of nurturing contacts, and the influence of loss aversion in marketing. Discover how anchori ...
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Hey - I'm Drysen, a content strategist at Made by Things with a deep background in animation and motion graphics. But, video marketing is only a small part of the marketing industry. From email campaigns to digital ads and OOH, there's a ton to learn, and I want to learn it from my marketing peers. So, I'm determined to have a daily 10-minute conversation to learn everything I can and become a better marketing person, and I'm inviting you to be a fly on the wall to learn alongside me. Each e ...
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show series
 
Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creat…
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In this episode of Small Business Quick Wins, host Jay Schwedelson is joined by Clint Fontanella, a content expert at Thryv, to explore how small businesses can leverage both traditional and "fake" holidays to boost engagement and stand out. They discuss creative ways to tie in holidays—like Valentine's Day and March Madness—into marketing campaign…
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In this episode of Small Business Quick Wins, host Jay Schwedelson explains why the first email you send to a new customer or lead is the most important—and how it can make or break future communication success. He shares practical strategies to maximize engagement, improve deliverability, and create long-term customer relationships. ==============…
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In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to advertise in-house specials and sell screen time to third-…
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Protecting Operational Technology Systems: Tips, Tricks, and Insights In this episode of Off the Wire, Tanner and Anthony dive deep into the world of operational technology (OT) systems, discussing what they are, their importance in various industries, and how to protect them effectively. The duo covers the significance of reliable hardware and sof…
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In this episode of Small Business Quick Wins, host Jay Schwedelson interviews Lisa Landsman, who handles global business development for Google. They discuss the power of Google reviews, the importance of a fully optimized Google Business Profile, and clear up common myths about Google’s review practices. =================================== Best Mo…
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and tech…
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In this episode of Small Business Quick Wins, host Jay Schwedelson welcomes Christina Garnett, Chief Customer and Communications Officer at neuemotion, to discuss the vital role of customer relationships for small businesses. They explore how to foster meaningful connections, avoid common pitfalls, and scale without losing the personal touch. =====…
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Revolutionizing Restaurant Tech: Yaro's Journey with PickPad In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutio…
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Off the Wire: Exploring Tech Hardware Refreshes and Efficient Setups Join Anthony and Tanner in this insightful episode of Off the Wire as they discuss their philosophies on tech hardware, life cycles, and share their experiences with new tech devices. Whether it's choosing between desktops, laptops, iPads, smartphones, or even drones, Anthony and …
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In this episode of Small Business Quick Wins, host Jay Schwedelson welcomes back Stephanie Love, content lead at Thryv, to share strategies for keeping New Year’s resolutions and business goals on track. They explore practical frameworks and accountability techniques to help small business owners succeed. =================================== Best Mo…
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Empowering Family Businesses: Insights from 'The Family Business Manifesto' In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, shar…
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In this episode of Small Business Quick Wins presented by Thryv, host Jay Schwedelson welcomes Amanda Zantal-Wiener to discuss the transformative power of brand storytelling for small businesses. They explore practical ways to create meaningful connections with customers through engaging narratives. =================================== Best Moments:…
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VMware vs. Nutanix: Making the Right Virtualization Choice for Your Business In this episode of 'Off the Wire,' we dive into a major decision facing businesses of all sizes: should you continue using VMware or explore alternatives like Nutanix? With VMware's recent acquisition by Broadcom and subsequent pricing changes, enterprises are re-evaluatin…
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In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders…
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In this episode of Small Business Quick Wins, host Jay Schwedelson interviews Daniel Murray, a social media marketing expert and creator of the Marketing Millennials podcast and social media channels. =================================== Best Moments: (01:04) Introduction of Daniel Murray and his social media success (03:51) Prioritizing social medi…
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In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The …
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In this engaging episode of Small Business Quick Wins, host Jay Schwedelson and guest Stephanie Love, a content team leader at Thryv, delve into the practical use of AI tools like ChatGPT for small businesses. They explore how small businesses can use AI as a collaborative tool, improve AI interactions, and leverage AI for content enhancement and c…
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In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his…
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Off The Wire: 2024 Tech and Cybersecurity Year in Review & 2025 Predictions In this episode of Off The Wire, hosts Anthony and Tanner cover a detailed review of 2024, focusing on significant advancements and incidents in technology and cybersecurity. They discuss notable headlines like the global IT outage caused by CrowdStrike, the Salt Typhoon in…
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In this episode of Small Business Quick Wins, host Jay Schwedelson welcomes back guest Stephanie Love to discuss ideas for small businesses heading into the new year. They share practical strategies for capitalizing on early January opportunities, implementing simple loyalty programs, and emphasizing the importance of thanking existing customers. T…
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In this episode of Small Business Quick Wins, host Jay Schwedelson interviews Clint Fontanella, an experienced blogger who manages blogs for Thryv and previously for HubSpot. They discuss the importance of blogging for small businesses and provide practical tips for getting started. =================================== Best Moments: (01:01) Introduc…
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In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into …
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Critical Alerts in Cybersecurity: Best Practices to Avoid Alert Fatigue | Off The Wire Podcast Welcome to Off The Wire, the podcast that helps you curb cybersecurity risks and tackle technology challenges. In this episode, IT executives Tanner and Anthony share insights on effective alert systems in cybersecurity. Drawing from their combined 35 yea…
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In this episode of Small Business Quick Wins, host Jay Schwedelson shares invaluable marketing strategies and quick wins for small businesses heading into 2025. This episode is a recording from a recent Thryv webinar where Jay covered topics ranging from email marketing best practices to leveraging AI for better results. ===========================…
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalt…
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In this episode of Small Business Quick Wins, presented by Thryv, host Jay Schwedelson interviews Nicole Phillip, an independent social media and travel content creator with over 190,000 followers across various platforms. They discuss the importance of building a personal brand, how businesses can effectively use social media, and tips for growing…
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In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preference…
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Mastering Microsoft 365: Tips, Tricks, and Best Practices In Episode 28 of the 'Off the Wire' podcast, hosts Tanner and Anthony delve into Microsoft 365 (Office 365), offering a comprehensive guide on migrating, optimizing, and securing the suite. The episode covers essential aspects like hybrid architecture configurations, licensing tiers, and the…
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In this episode of Small Business Quick Wins, host Jay Schwedelson welcomes back Amanda Zantal-Wiener, head of content at Thryv, to discuss the proper use of ChatGPT and AI tools for content creation in small businesses. They explore how AI can be a valuable sidekick in the content creation process, the importance of maintaining a human touch, and …
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In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's…
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In this episode of Small Business Quick Wins, host Jay Schwedelson discusses the significant impact that call-to-action (CTA) buttons can have on engagement rates for social media posts, emails, and website forms. He emphasizes the importance of using first-person language and specific, action-oriented phrases to increase click-through rates and fo…
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operation…
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Cloud Dreams vs. On-Prem Realities | Episode 27 In this episode of 'Off The Wire,' hosts Anthony and Tanner tackle the ongoing debate between cloud and on-premise solutions: 'Cloud Dreams vs. On-Prem Realities.' They discuss myths, pros, and cons of each, share their experiences, and delve into specific scenarios and examples, such as cost implicat…
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In this episode of Small Business Quick Wins, host Jay Schwedelson interviews Gary Milkwick, CFO of 1-800Accountant, about end-of-year tax planning strategies for small businesses. They discuss practical tactics to optimize tax liabilities, including accelerated depreciation, home office deductions, and the importance of year-round tax planning. ==…
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In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role …
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