www.Manglacharan.com To support visit: www.patreon.com/manglacharan
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Motivation is the reason for people's actions, willingness and goals. Motivation is derived from the word motive which is defined as a need that requires satisfaction. These needs could also be wants or desires that are acquired through influence of culture, society, lifestyle, etc.
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Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents one of the most comprehensive and beautifully written accounts of Guru Ji’s life. It is usually associated as a part of the greater text known as Sri Gurpartap Suraj Granth (aka Suraj Prakash) which details the historical accounts of all 10 Guru Sahibs in poetic form. It is an ocean of bliss, knowledge and experience. ...
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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SPX SZN 1, Episode 42: The Guru's Response to his Mother
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In this episode hear how Guru Gobind Singh responds to his mother, Mata Gujari, who wanted to squash any conflict in the region. This relates to Chapter 42 of season 1.By Jvala Singh
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Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva
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Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful car…
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Arriving in Lahore (also known as Lavpur), Guru Nanak Dev Ji and went to a butcher house to spread their wisdom, to address this environment where cows are being slaughtered purposely infront of Hindus. Guru Sahib Ji then addresses the falsehood of a self proclaimed religious man - whole claimed her could see throughout the 3 worlds, but couldn't f…
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Just like Bhai Mardana Ji got caught into the mindset of wanting to be worshipped and and enjoying the praise, we might find ourselves in moments where we watch to catch the attention of others or get recognition - especially when at sangat programs or during seva. Sit back and talk to yourself about it - question why your mind wants this. Recogniz…
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Everything is written in our destiny by Vaheguru and it is Guru Sahib Ji who can change that lekha whenever they would like. Bhai Mardana Ji then has a thought about what it would feel like to receive praise and Guru Ji shows a great teaching through this situation. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji…
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Guru Nanak Dev Ji isn't just amazing for doing miracles like bringing animals back to life - Guru Ji has come to destroy our ego and spread Naam Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents one of the most comprehensive…
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SPX SZN 1, Episode 41: A Meeting Of All The Mountain Kings
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In this episode hear how all the mountain kings get together and make a plan related to Guru Gobind Singh. This relates to Chapter 41 of season (rut) 1.By Jvala Singh
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Feeling stuck for income when the elephant owner's elephant dies, the man begs Guru Nanak Dev Ji to bring the elephant back to life. Guru Ji explains everything is according to the command of the Creator Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji…
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Guru Nanak Dev Ji speaks with the sidhs and Guru Ji teaches them that on the outside they can dress in any way, but this does not guarantee internal sweetness. Praan Nath & Mangal Nath recognize Guru Ji during the interaction Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet)…
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Following Guru Nanak Dev Ji's Instructions
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Often, Guru Sahib Ji gives us a hukam but we think we can bypass even a tiny bit of the Hukam and there won't be any impact. Guru Nanak Dev Ji instructs Bhai Mardana Ji to not turn around, but Bhai Mardana Ji thinks what's the harm if I take a brief peek at what is behind me. Guru Ji reveals what happens next. Sri Nanak Prakash is a detailed histor…
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The Sidhs asked Guru Nanak Dev Ji, "what pain caused You to renounce the world and how much power do You have?" But it is through the love of Vaheguru that you can see what the world really is Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (A…
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SPX SZN 1, Episode 40: The Delegation is Kicked Out
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In this episode we hear how Guru Gobind Singh reacts to the proposal by the delegation of Bhimchand, including Kesari Chand and Pamma Brahmin, how they are beaten out of the court. This relates to Chapter 40 of Season (rut) 1.By Jvala Singh
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SPX SZN 1, Episode 39: A Delegation Arrives At Anandpur
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Raja Bhimchand's delegation, including Kesari Chand (his brother-in-law) and his purohit (Brahmin priest) Pamma, arrives in Anandpur to meet with Guru Gobind Singh. This relates to Chapter 39 of season (rut) 1.By Jvala Singh
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Guru Nanak Dev Ji & the Sesame Seed Test
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Wherever Guru Ji's Charan (blessed feet) step, that place becomes pure. Focusing on Guru Ji's Charan, you'll achieve everything. A Sidh comes to test Guru Nanak Dev Ji, giving Guru Ji one sesame seed and requesting them to split the seed between all the Sidhs that are present. The Sidhs moved the bodies of water away, but Guru Ji simply called the …
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Guru Nanak Dev Ji teaches the locals that bliss and peace do not exist with desires. These desires are looting your precious breaths. Come to the true merchant of God's Name Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents …
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Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta
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In this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last…
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SPX SZN 1, Episode 38: Kirpal Katochia Scheming
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In this episode hear how the king (raja) of Basohli, Kirpal Katochia, schemes against Guru Gobind Singh in trying to spark conflict between the Guru and Bhimchand. This relates to Chapter 38 of season (rut) 1.By Jvala Singh
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Rare Are Those Who Aren't Impacted By Maya
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Guru Nanak Dev Ji emphasizes that just like how the majority of grains get grinded in the mill, some grains are able to slip through and are not grinded. Like this, Maya impacts the majority of people, but few rare blessed individuals are able to remain not impacted by it. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak…
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The Ocean of Guru Nanak Dev Ji's Teachings
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Guru Nanad Dev Ji travels to multiple remote locations, to awaken the locals and spread Vaheguru Ji's Naam. These teachings are like an ever flowing ocean, that continue to take you deeper into the experience and understanding of yourself and all around you. Guru Nanak Dev Ji then comes across a village of people who look well off on the outside, b…
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Guru Nanak Dev Ji emphasizes that as long as you associate Moh (attachment) with something specific, then you will never experience free bliss Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents one of the most comprehensive a…
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Guru Nanak Dev Ji explains to Bibheekhan about the status of a Gurmukh and to do sangat of the saints. With this updesh (teachings), it led to Raavan being killed. Bhai Mardana Ji asks Guru Ji if they can meet Hanuman Ji and Guru Nanak Dev Ji goes to bestow teachings on him. Sri Nanak Prakash is a detailed historical account of the life of Guru Nan…
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Guru Nanak Dev Ji emphasizes that attachment to your body and to your ego will remain for many lifetimes, until you grab hold of the support of Vaheguru's Naam. Understand that your body is temporary, it will die. That person that understands this will begin to distance themselves from the pains of this world and separate themselves from the pains …
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SPX SZN 1, Episode 37: Anointing Nandchand As Minister - Roaming In The Forest
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In this episode hear how Guru Gobind Singh anoints Nandchand as the top minister (divān) within his court along with a vivid description of the Guru's hunting expeditions through the forests around Anandpur. This relates to Chapter 37 of season (rut) 1.By Jvala Singh
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SPX SZN 1, Episode 36: Mata Gujari's Appeal to the Guru
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In this episode hear how Mata Gujari tries to guide Guru Gobind Singh away from his martial practices, with the desire of keeping the peace in the Punjab hills. This relates to Chapter 36 of season (rut) 1.By Jvala Singh
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Guru Nanak Dev Ji goes on to explain the story of Sri Raam Chandar in Treta Jug. The mother of Bharat asks for 2 wishes from Raja Dasrat - for her son to become king and for Sri Raam Chandar to be sent to isolation into the jungle. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great…
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Standing at the edge of an ocean, Bhai Mardana Ji and Bhai Bala Ji ask their mind's questions to Guru Nanak Dev Ji, regarding various Avtaars (Deities). They expand on the story of King Dasrat and the dispute between his wives for their sons to become the next king. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji…
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Improving Customer Interactions through Conversational Continuity with Mithila Mahajan
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In this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core val…
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The king of Habish tried to throw Guru Nanak Dev Ji in fire, but was not successful. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents one of the most comprehensive and beautifully written accounts of Guru Ji’s life. It is u…
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In the Habish desh, Guru Nanak Dev Ji arrives to liberate the king. But the king was a tyrant - who aimed to kill individuals from a specific faith. Guru Ji manifested a chola with many languages written on this chola - confusing the people but teaching a deeper message to the sangat. The king tried to drown Guru Ji but was not successful. Sri Nana…
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Guru Nanak Dev Ji emphasizes that you need to implement and follow the Sikhi path, rather than just talking about it. Knowing about it is great, but if you don't do anything with that knowledge, then it's not as helpful for you. Guru Ji tells the King Kaaroon that you know greed is bad for you, but if you don't do anything about it then what's the …
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SPX SZN 1, Episode 35: Chief Officer Praises Guru Gobind Singh
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In this episode hear how Bhimchand's chief officer meets and then praises Guru Gobind Singh. This relates to Chapter 35 of season (rut) one.By Jvala Singh
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The Importance of Delivering Predictable & Efficient CX with Manish Nachnani
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In this episode of the Humans of CX podcast, Garima is joined by Manish Nachnani, the Head of Customer Experience at Zuno General Insurance, one of the most trusted Insurance providers in India. Join them as they discuss the importance of customer experience in the insurance industry. They explore topics such as seamless services, trust-building, p…
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Guru Nanak Dev Ji picks up pieces of broken clay pots. The local king says those won't help you here or hereafter. Guru Ji tells the king then all the money and sins you've committed out of greed will not help you hereafter either. We must gain our earnings from honest means. Guru Ji describes dojak (narak/hell) that the king is headed towards if h…
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Entering a land with great economic crisis, the local king had a lot of greed for wealth. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents one of the most comprehensive and beautifully written accounts of Guru Ji’s life. It…
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Sometimes we rely on Guru Ji to forgive our sins and thus gives us justification to commit sins. But these thieves realized that it isn't worth doing sins in the first place, as the blessings from Guru Ji can be even more from then on. Guru Nanak Dev Ji tells the thieves to become farmers and positively contribute to the world. Next, Guru Ji goes t…
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Guru Nanak Dev Ji tells Bhai Mardana Ji that that place where Naam isn't present, that place is seen as wilderness - even though it may be filled with people and luxuries. They then enter a town in the middle of nowhere, filled with thieves. Guru Ji teaches the thieves a life lesson and Guru Ji turns Bhai Bala Ji into a 16 year old newly married-lo…
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SPX SZN 1, Episode 34: Chief Officer Of Bhimchand Arrives
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In this episode hear how Bhimchand rejects the advice of his close council and sends his chief officer to Anandpur Sahib to meet with the Guru. This relates to Chapter 34 of season (rut) 1.By Jvala Singh
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In this episode hear how the minister of Bhimchand returns back empty handed and how Bhimchand stubbornly continues on with his plan to steal the elephant of Guru Gobind Singh. This relates to Chapter 33 of season (rut) 1.By Jvala Singh
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SPX SZN 1, Episode 32: Minister Returns Empty-handed
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In this episode we hear how the minister of King Bhimchand leaves Anandpur without the Prasadi elephant of Guru Gobind Singh, unable to trick the Guru. This relates to Chapter 32 of season 1.By Jvala Singh
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Guru Nanak Dev Ji immediately blesses a merchant with brahmgiaan. Bhai Bala Ji explains the reasoning behind this instant blessing to Guru Angad Dev Ji. Maharaj Ji is always giving Kirpa, but we need to recognize the steps we need to take as well to receive it Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It w…
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Bhai Mardana Ji sees some ccholay (chickpeas) and has a desire to eat them. Sometimes what we ask for, Guru Sahib Ji redirects us towards something that's better for us. While sometimes, Guru Sahib Ji puts us in a state of longing for so long, for us to be in the right state to receive. And sometimes we get what we ask for right away! Sri Nanak Pra…
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In a city in Kabul, Guru Nanak Dev Ji sees a Maseet (small mosque filled with Turaks). There was a Mullah (lead priest) that began asking Guru Ji who they are and how they can enter the Maseet. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (…
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Vali Kandhaari becomes jealous hearing about Guru Nanak Dev Ji, thinking that he is the greatest and how could there be anyone else? We need to think, who are we jealous of? This jealousy doesn't allow us to look within ourselves. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great …
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Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal
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This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact ce…
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SPX SZN 1, Episode 31: Bhimchand's Deceitful Plan
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In this episode hear how the King of Kahlur, Bhimchand, within his court constructs a scheme to secure the possession of Guru Gobind Singh's Prasadi elephant. This relates to Chapter 31 of Season 1.By Jvala Singh
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The Wakefit Way of Growth with Rachit Saran
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In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, …
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SPX SZN 1, Episode 30: Bhimchand Departs and Martial Training
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In this episode hear how Guru Gobind Singh bids farewell to Raja Bhimchand and the martial training the Guru performs along with his warrior Sikhs. This relates to Chapter 30 of season (rut) 1.By Jvala Singh
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Near the river of Sindh, Guru Nanak Dev Ji went to a mountain where there wasn't access to water. There is a fakeer called Vali Kandhaari who is blocking water access, in thirst of gaining power and control over the nearby people - as he was unable to hear anyone else's praise. Sri Nanak Prakash is a detailed historical account of the life of Guru …
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In Kashmir, Guru Nanak Dev Ji teaches a Pandit that we need to work on our inner selves, in addition to maintaining our outer appearance. You have made Maya your Guru - it looks beautiful but when you go close to it then it shows you its actual form and makes you suffer. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak D…
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Guru Nanak Dev Ji speaks to a Pandit, telling them that even though they have so much knowledge, the person that claims they know it all actually knows nothing. Sri Nanak Prakash is a detailed historical account of the life of Guru Nanak Dev Ji. It was written by Mahakavi (great poet) Bhai Santokh Singh Ji in 1824 (AD), and represents one of the mo…
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