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Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal

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Manage episode 406221509 series 3409630
Content provided by Neha Batra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Neha Batra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact centers and the role they play as treasure troves of customer conversations. Don't miss this engaging conversation to enhance your own customer experience journey.

Ankur is a senior executive with experience in leading large and distributed teams across business verticals like product management, technology, operations, customer experience, and business excellence. He is passionate about driving business transformation while generating profitable growth.

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If you enjoyed this episode, then please either
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Humans of CX is handcrafted by our friends over at: fame.so
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24 episodes

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Manage episode 406221509 series 3409630
Content provided by Neha Batra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Neha Batra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact centers and the role they play as treasure troves of customer conversations. Don't miss this engaging conversation to enhance your own customer experience journey.

Ankur is a senior executive with experience in leading large and distributed teams across business verticals like product management, technology, operations, customer experience, and business excellence. He is passionate about driving business transformation while generating profitable growth.

Episode resource


If you enjoyed this episode, then please either
Follow on Spotify
Humans of CX is handcrafted by our friends over at: fame.so
  continue reading

24 episodes

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