This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

The Next Gen Call Center interviews leading subject matter experts to discuss the most important trends, technologies, and best practices shaping the call center landscape.

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...

Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...

The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in ...

Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.

This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io. On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more. If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and ...

Contact Us: Website: https://www.lfcphila.com Facebook: https://www.facebook.com/lfcphila Youtube: http://www.youtube.com/c/LFCPhila Donate: https://www.lfcphila.com/donate

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.

Providing aviation information direct to your ears from AOPA's Pilot Information Center - Contact us at pilotassist@aopa.org

Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where p ...

On our show we discuss contact center services (CCaaS) and the companies, technologies, processes and people that impact the customer's experience with your contact center agents and your brand.

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.

A brief daily summary of what is important in information security. The podcast is published every weekday and designed to get you ready for the day with a brief, usually 5 minutes long summary of current network security related events. The content is late breaking, educational and based on listener input as well as on input received by the SANS Internet Storm Center. You may submit questions and comments via our contact form at https://isc.sans.edu/contact.html .

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.

Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.

Welcome to LFG with JJ. On this podcast, you'll learn how to level up your CX game by navigating CX and AI technologies from Juan Jaysingh, the CEO of Zingtree, the AI-powered Customer Experience platform providing solutions that turn every human into an expert. 700+ companies across 54 countries trust our solutions to boost their contact center proficiency, enable their customers to self-help, improve their internal processes, and more with Zingtree.

With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...

Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...

Each week, the What It Means podcast invites Forrester analysts to discuss the latest trends and challenges to help business and technology leaders make bold decisions and become truly customer-obsessed. Topics range from tech-driven innovation and CX design to B2B buying trends and marketing planning.

A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...

Northern Perspective on Microsoft Office 365 & Teams

This is the Product Management Leaders Podcast, in which you hear from some of the top PM leaders about their real-world strategies and tactics for building world-class products. It’s sponsored by Voximplant, the leading serverless communications platform and no-code drag and drop contact center solution. Voximplant enables product leaders and developers to integrate communications into their products such as embedding voice, video, SMS, in-app chat, and natural language processing and it en ...

Todd Westra interviews Executives and Business Owners who share the key decisions they made to make amazing breakthroughs in their quest to Scale their business.

The Park Shore Coin & Collectibles Hour Podcast Publishes Several Podcasts Each Week Specifically For Collectors. We pay TOP DOLLAR for your Gold, Scrap Jewelry, Silver & Gold Coins, old Currency, Diamonds, Watches, Musical Instruments, Vintage, Antiques, Marbles, Sports Cards & Much More! No collection too small or too big! We do house calls! Please Rach Out to Us Today and We Will Make It Happen! ☎ 📱 Call or Text 239.961.0816 - Send Pics 📪 Email - Scott@parkshorecoin.com - Send Pics 🌐 Webs ...

The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.

Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"

Conversational interfaces humanize technology interaction. Immersive interactive digital communications can be addictive. For the first time in history, communication networks have been freed from proprietary systems unlocking innovative potential. Traditional contact center and enterprise Voice over IP services have been enhanced with video and AI-powered customer engagements. Low-code/No-code programmability, real-time analytics of live audio and video content, cloud economies, and the she ...

Sports talk in the 242 (Bahamas) with Matrix and Da Franchise. BFFL BYFFL VNEA Bankers Softball and more..... If you want to become a guest on the show or express your views you can contact us on: Call/Whatsapp/text: 242-805-8269/242-826-6982 Via email: undercenterpodcast@yahoo.com or on IG

Multiamory offers support and advice for modern relationships. Whether you are monogamous, polyamorous, swinging, casually dating, or if you just do relationships differently, we see you and we’re here for you. Multiamory is a proud member of Pleasure Podcasts. For network details, contact cameron@pleasurepodcasts.com.

Cognitive and emotional biases can have a big impact on your financial life. Each episode of Financial Decoder looks closely at one financial decision--and the biases that might cloud your judgment and cost you money. Host Mark Riepe, head of the Schwab Center for Financial Research, decodes the behavioral and psychological factors at play and shares strategies designed to improve the way you approach financial crossroads. Other experts join Mark to provide their unique perspective on behavi ...

A conversation series with senior living professionals who are challenging the status quo of the industry. We’ll talk to those who have forged their own path in the industry and learn what drives them and how their passion for senior living started.

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...

Join us for 25 minutes of powerful prayer and inspiration to start your day! To join us live please dial (530) 881-1400 and enter code 624102# Monday-Friday at 7AM EST. Please contact us at 770-807-HOPE!

Threats, Beers, and No Silver Bullets. Listen to Talos security experts as they bring their hot takes on current security topics and Talos research to the table. Along the way, Mitch, Matt and a rotating chair of special guests will talk about anything (and we mean anything) that's on their minds, from the latest YouTube trends to Olympic curling etiquette. New episodes every other Thursday.

Properly practiced, digital transformation should lead to happier, faster, smarter and safer employees and customers. Welcome to Experience Threading: The Podcast where we discuss human-centered, outcome focused digital transformation. If you’ve ever wondered, “How can we make it easier for people to get their work done? How can I move to the cloud, and then stay in the cloud? What’s the best way to handle risk in this work-anywhere world?” we invite you to listen in for the tools, technique ...

Welcome to 'Insights from the Eye Center,' your go-to podcast for expert discussions on eye care and treatments. Join us as we explore a wide range of topics with leading doctors in the field. Stay informed and empowered to prioritize your eye health. To learn more, contact (954) 432-7711 or visit: eyecenter.com

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...