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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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The Next Gen Call Center interviews leading subject matter experts to discuss the most important trends, technologies, and best practices shaping the call center landscape.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in ...
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This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io. On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more. If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and ...
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Contact Us: Website: https://www.lfcphila.com Facebook: https://www.facebook.com/lfcphila Youtube: http://www.youtube.com/c/LFCPhila Donate: https://www.lfcphila.com/donate
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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Providing aviation information direct to your ears from AOPA's Pilot Information Center - Contact us at pilotassist@aopa.org
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where p ...
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On our show we discuss contact center services (CCaaS) and the companies, technologies, processes and people that impact the customer's experience with your contact center agents and your brand.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Join Sunshine, BigCat and Stardust as they discuss all things centered around sports! CONTACT US: SPORTSCENTEREDPOD@GMAIL.COM
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A brief daily summary of what is important in information security. The podcast is published every weekday and designed to get you ready for the day with a brief, usually 5 minutes long summary of current network security related events. The content is late breaking, educational and based on listener input as well as on input received by the SANS Internet Storm Center. You may submit questions and comments via our contact form at https://isc.sans.edu/contact.html .
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Northern Perspective on Microsoft Office 365 & Teams
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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Welcome to LFG with JJ. On this podcast, you'll learn how to level up your CX game by navigating CX and AI technologies from Juan Jaysingh, the CEO of Zingtree, the AI-powered Customer Experience platform providing solutions that turn every human into an expert. 700+ companies across 54 countries trust our solutions to boost their contact center proficiency, enable their customers to self-help, improve their internal processes, and more with Zingtree.
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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
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A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
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Threats, Beers, and No Silver Bullets. Listen to Talos security experts as they bring their hot takes on current security topics and Talos research to the table. Along the way, Mitch, Matt and a rotating chair of special guests will talk about anything (and we mean anything) that's on their minds, from the latest YouTube trends to Olympic curling etiquette. New episodes every other Thursday.
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This podcast delves into the subtleties of Low-code development and the mastery of leading a high-achieving technology team. It provides vital technical leadership guidance and insights into emerging trends like AI, including how to synergize AI with Low-code for enhanced outcomes. The discussion encompasses strategies for implementing a Low-code framework in your organization, addressing leadership, technological advancements, and more. It’s important to highlight that this podcast is indep ...
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This is the Product Management Leaders Podcast, in which you hear from some of the top PM leaders about their real-world strategies and tactics for building world-class products. It’s sponsored by Voximplant, the leading serverless communications platform and no-code drag and drop contact center solution. Voximplant enables product leaders and developers to integrate communications into their products such as embedding voice, video, SMS, in-app chat, and natural language processing and it en ...
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The Park Shore Coin & Collectibles Hour Podcast Publishes Several Podcasts Each Week Specifically For Collectors. We pay TOP DOLLAR for your Gold, Scrap Jewelry, Silver & Gold Coins, old Currency, Diamonds, Watches, Musical Instruments, Vintage, Antiques, Marbles, Sports Cards & Much More! No collection too small or too big! We do house calls! Please Rach Out to Us Today and We Will Make It Happen! ☎ 📱 Call or Text 239.961.0816 - Send Pics 📪 Email - Scott@parkshorecoin.com - Send Pics 🌐 Webs ...
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A women-led podcast that spotlights the voices of workers, immigrants, and communities of color. Produced by Veena Hampapur and Saba Waheed.
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Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.
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The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
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Can you be a good human and a grow a successful company at the same time? Welcome to the Honest Marketing podcast, where you learn proven strategies to grow your business WITHOUT selling your soul. Hosted by Travis Albritton, former Head of Content at Buzzsprout, subscribe wherever you get your podcasts for new episodes every Tuesday.
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My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !
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Join Technical Editor, Rebecca Matyasovski, in brief talks with authors of articles featured in monthly ASHRAE Journal issues. Interested in reaching the global HVACR engineering leaders with one program? Contact Greg Martin at 01 678-539-1174 | gmartin@ashrae.org.
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Enterprising Insights is a weekly podcast that explores the latest developments in the enterprise software market and the technologies that underpin these platforms, applications, and tools. In each episode, we’ll dive deep into the latest trends and technologies shaping the enterprise software landscape.
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Join us for 25 minutes of powerful prayer and inspiration to start your day! To join us live please dial (530) 881-1400 and enter code 624102# Monday-Friday at 7AM EST. Please contact us at 770-807-HOPE!
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Welcome to AI News Daily, brought to you by Brief! Our AI selects the latest stories and top headlines and then delivers them to you each day in less than ten minutes (for more details, visit www.brief.news/how-it-works). Tune in to get your daily news about machine learning, robotics, automation, natural language processing, AI ethics, and more. Whether you're a tech enthusiast, AI researcher, or simply curious about the future of technology, this podcast is your go-to source for AI news. T ...
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Ashish Sinha, in conversation with thought leaders from business and product space. Expect candid conversations and notes from him on startups, life and everything in-between.
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Re:Work presents "Disclose! Divest!: Behind the Fight Over College Endowments" (from Making Contact)
29:32
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We’re closing out the year with an episode from our friends at Making Contact:As graduation approached this year, students around the country began protests after calls for divestment from Israel were initially ignored by university leadership. The campus encampments were met with physical violence and the mainstream press dismissed the students’ d…
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The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025
31:42
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Send us a text The way contact centers approach Quality Assurance is undergoing a major transformation, and AI is at the heart of it. In this episode, we explore how advanced tools are enabling intent analysis, uncovering customer behavior patterns, and streamlining QA processes to deliver more meaningful insights. Learn how solutions like OttoQa a…
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1
Tenstorrent Secures 700M Funding, Amazon Transforms Contact Centers with AI, Supermicro Stock Surges 24.9 Percent, BOTS Inc. Adopts Solana Blockchain, and more...
11:06
11:06
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(0:10): AI Chipmaker Tenstorrent Secures $700M to Challenge Nvidia, Relocates HQ to Silicon Valley (2:19): Amazon Connect Unleashes Generative AI to Revolutionize Contact Center Operations for 14,000 Users (4:22): Supermicro Stock Soars 24.9% After Clear Fraud Investigation, Eyes Strong Growth with New Leadership (6:32): BOTS Inc. Embraces Solana B…
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E10: We go deep into the 500m saving in the Microsoft Contact Center with Jennifer lowry
1:02:43
1:02:43
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Welcome to Power Time! In this episode, hosts Scott and Matt dive into the revolutionary transformation of contact centers with the help of AI, featuring insights from Jennifer Lowry, a leader at Microsoft's contact center. With a staggering 45,000 agents across 92 centers in 120 countries, Microsoft's contact center is at the forefront of technolo…
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Episode 26 | The Whys and Hows of Reverse Engineering Customer Support
30:27
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Bennett Potter, Director of Customer Experience at Fullsteam, shares insights on blending historical theology and tech to improve customer experience. He focuses on research-driven strategies, highlighting the need to address inefficiencies in core activities and understand root causes without bias. Bennett’s methods of process simplification and c…
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179: Turning Your Contact Center into a Relationship Center
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Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it comes to customer experience, but especially in contact ce…
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What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
1:06:05
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In this episode of First Contact: Stories of the Call Center, we sit down with Colleen Beers, a dynamic leader with over 20 years of experience in transforming the contact center and CX industry. From her journey from a call center agent to a top executive, Colleen shares invaluable insights on leadership, employee empowerment, and the future of cu…
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111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center
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Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here: 1. Helping the Age…
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1
Network Security News Summary for Friday December 06th, 2024
5:28
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BEC Step by Step; Mital MiCollab PoC; Lorex Camera, HPE Aruba Vuln; Business E-Mail Compromise https://isc.sans.edu/diary/%5BGuest%20Diary%5D%20Business%20Email%20Compromise/31474 Where There’s Smoke, There’s Fire - Mitel MiCollab CVE-2024-35286, CVE-2024-41713 And An 0day https://labs.watchtowr.com/where-theres-smoke-theres-fire-mitel-micollab-cve…
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Google Launches New AI Updates, Meta Explores Nuclear Energy, TSMC and Nvidia Make AI Chips, xAI Expands Supercomputer in Memphis, and more...
11:24
11:24
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(0:10): Google Unveils Major AI and Security Updates for Pixel Series and Gemini Assistant (2:10): Meta Explores Nuclear Energy to Power AI, Seeks Proposals from Reactor Developers (4:43): TSMC and Nvidia to Manufacture AI Chips in Arizona Amid Geopolitical Tensions and Supply Chain Challenges (6:33): Elon Musk's xAI to Expand World's Largest Super…
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Teleporting Into the Future - 2025, The Year of Seamless Migration?
15:08
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Watch on YouTube. UC Today's David Dungay speaks to Mark Bunnell, COO at Nuwave. In this session, we discuss the following: The current migration landscape Why some industries are lagging on their migration journey How Teleport is bringing automation to the migration journey For more information visit Nuwave. Thanks for watching, if you’d like more…
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Misadventures, Rabbit Holes, and Turkey Lurkey Goes to the Movies
47:52
47:52
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With Mitch, Matt and Lurene currently stuck in the void, the Beers with Talos B team duly elect themselves to reopen the sacred BWT airwaves with their own brand of nonsense. Hazel, Joe, Bill and Dave each share the security rabbit hole they went down this week - from analyst in-jokes about AI, oligarchs and bad actors refusing to learn good op sec…
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181: Creating Your Customer Experience Action Statement
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Creating Your Customer Experience Action Statement Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally…
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Amazon Launches Nova AI, Google Launches Veo for Video Creation, Generative AI Threatens Music Industry, Apple Partners with AWS for AI, and more...
11:49
11:49
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(0:10): Amazon Nova Launch: Revolutionizing AI with Competitive Pricing and Strategic Partnerships (2:16): Google Debuts Veo on Vertex AI: Revolutionizing Video Creation and Marketing Efficiency (4:40): Generative AI Threatens €22 Billion Loss to Music and Audiovisual Industries by 2028, CISAC Warns (7:23): Apple Teams Up with AWS to Boost AI Capab…
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1
Network Security News Summary for Thursday December 05th, 2024
4:50
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Importance of Data Analysis; Stop using SMS; Identity IQ vuln; Solana web3.js Backdoor Data Analysis: The Unsung Hero of Cybersecurity Expertise https://isc.sans.edu/diary/Data%20Analysis%3A%20The%20Unsung%20Hero%20of%20Cybersecurity%20Expertise%20%5BGuest%20Diary%5D/31494 FBI Warns iPhone and Android Users Stop Sending Texts https://www.forbes.com…
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Sunshine, BigCat, and Stardust review all of the Week 13 action. Eberflus gets fired. Flag-planting is dangerous. Azeez Al-Shaiir has a hard hit on Trevor Lawrence. The guys have a defense-oriented podcast. Baby Bryce has graduated to regular-size Bryce. Jameis Winston Breaks the Browns franchise record for passing yards (497). Big booty Jerry Jeud…
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Network Security News Summary for Wednesday December 04th, 2024
5:16
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Files in Word; Sat Receiver DDoS Agent; Veeam Vuln; CVE-2024-49039 PoC; Extracting Files Embedded Inside Word Documents https://isc.sans.edu/diary/Extracting%20Files%20Embedded%20Inside%20Word%20Documents/31486 Korea arrests CEO for adding DDoS feature to satellite receivers https://www.bleepingcomputer.com/news/security/korea-arrests-ceo-for-addin…
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Mastering the Customer Experience Featuring Edwin Margulies
28:50
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How to Reduce Friction and Create Customer Loyalty Shep Hyken interviews Edwin Margulies, Chief Evangelist at Nextiva. He talks about his book, Mastering the Customer Experience, understanding customer needs, and simplifying customer interactions. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How…
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UC Today's Susie Harrison hosts Jeff Catz, Innovation Lead at Enreach. In this session, we cover: Why a mobile first approach is critical to the modern enterprise How the Enreach mobile app MOBiiS 2.0 is delivering new AI-powered features and benefits The adoption of the white-label app version Enreach’s vision for the mobile app…
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E11: Ryan Cunningham takes us through intelligent applications and agents and why you need a platform now.
1:03:34
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In this engaging episode of the Power Time podcast, hosts Scott and Matt explore the dynamic world of tech leadership, artificial intelligence, and low-code solutions. Joining them is Ryan Cunningham, Vice President of Intelligent Applications at Microsoft, who shares his expertise on the transformative potential of AI-driven applications. The disc…
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1
Network Security News Summary for Tuesday December 03th, 2024
6:14
6:14
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Credential Guard; AWS Key Rotation; Corrupt Document Phishing; IBM Security Verify Access Appliance vuln; Credential Guard and Kerberos delegation https://isc.sans.edu/diary/Credential%20Guard%20and%20Kerberos%20delegation/31488 The Day We Unveiled the Secret Rotation Illusion https://www.clutch.security/blog/the-day-we-unveiled-the-secret-rotation…
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1
Network Security News Summary for Monday December 02th, 2024
5:47
5:47
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AWS Honeypot+SIEM; Obfuscated Infostealer; Magento Skimmer; LogoFAIL Exploit; AWS DShield Sensor + DShield SIEM https://isc.sans.edu/diary/SANS%20ISC%20Internship%20Setup%3A%20AWS%20DShield%20Sensor%20%2B%20DShield%20SIEM%20%5BGuest%20Diary%5D/31480 From a Regular Infostealer to its Obfuscated Version https://isc.sans.edu/diary/From%20a%20Regular%2…
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Canadian News Giants Sue OpenAI, Amazon Launches Olympus AI Model, Meta Launches $10 Billion Cable, Nasscom Unveils AI Playbook, and more...
10:35
10:35
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Canadian News Giants Sue OpenAI Over Alleged Copyright Infringement, Testing AI Fair Use Limits Amazon to Launch Powerful Olympus AI Model at AWS re:Invent, Expanding Multimodal Capabilities Meta's $10 Billion Subsea Cable to Revolutionize Global Connectivity and AI Infrastructure Nasscom Unveils AI Playbook Amid Surge in Generative AI Funding in I…
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Broken funnels, flywheels and human messaging - Key insights from HubSpot executives at GROW Europe 2024
37:42
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Today’s podcast features a series of interviews I conducted with HubSpot executives when I attended HubSpot’s recent GROW Europe 2024 event at the Queen Elizabeth Hall in London. First up is Daphne Costa Lopes, Global Director of Customer Success at HubSpot, who I talk to about why the marketing funnel is broken, why we should be thinking about a f…
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Perhaps no person loved Thanksgiving more than John Madden. After serving 10 seasons as the head coach of the NFL’s Oakland Raiders, Madden began the part of his career that led him to be the most recognizable name in football. As the color commentator for NFL broadcasts for the next 30 years, Madden’s love of Thanksgiving popularized the “Turducke…
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Orange OpenAI Meta Translate African Languages, FTC Investigates Microsoft Practices, Elon Musk Launches Grok Chatbot, Amazon Launches Olympus AI Model, and more...
11:06
11:06
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(0:10): Orange, OpenAI, and Meta Unite to Translate African Languages with AI by 2025 (2:05): FTC Launches Antitrust Probe Into Microsoft's Cloud and AI Practices Amid Cybersecurity Concerns (4:13): Elon Musk's xAI to Launch Grok Chatbot App, Challenging ChatGPT with $50 Billion Valuation (6:25): Amazon Unveils Olympus AI Model to Revolutionize Vid…
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Dell's Q3 Revenue Climbs 10 Percent, SoftBank Invests 1.5B in OpenAI, iOS 18.2 Enhances Siri with AI, AMD Releases ROCm 6.3, and more...
11:01
11:01
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(0:10): Dell's Q3 Revenue Climbs 10%, AI Sales Surge 34%, Yet Faces PC Segment Struggles (2:21): SoftBank Invests $1.5B in OpenAI, Eyeing AI Expansion Amid Financial Challenges (4:12): Apple's iOS 18.2 Update to Revolutionize Siri with ChatGPT and AI-Driven Features (6:04): AMD Unveils ROCm 6.3: Boosts AI and HPC with SGLang, FlashAttention-2, and …
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AI Show - The Fifth Industrial Revolution and Why AI is Reshaping Everything
42:27
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Watch on YouTube. In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into one of the most transformative topics of our time: the Fifth Industrial Revolution. Joined by Dan Sodergren, a leading technology futurist, TEDx speaker, and author, the trio unpacks how AI is reshaping the workplace, revolutionizing productivity, and…
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Episode 76: This Marriage? (Week 12)
1:59:22
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In this episode Sunshine, BigCat, and Rowdy Randy (Stardust) explore the best and worst thanksgiving sides. Saquon for MVP? Oklahoma fans storm the field with 28 seconds left en route to a 24-3 upset over Alabama. WNBA expansion. Kavonte Turpin puts the Commanders in a turbine on an epic punt return. Dan Jones is free. Has Bro Nix surpassed Jayden …
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Network Security News Summary for Wednesday November 27th, 2024
6:13
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Network Detection for Redtail; Next Neighbor; NachoVPN; Keycloak, PAN and Patches Using Zeek, Snort, and Grafana to Detect Crypto Mining Malware https://isc.sans.edu/diary/%5BGuest%20Diary%5D%20Using%20Zeek%2C%20Snort%2C%20and%20Grafana%20to%20Detect%20Crypto%20Mining%20Malware/31472 The Nearest Neighbor Attack: How A Russian APT Weaponized Nearby …
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Andhra Pradesh Unveils Deep Tech Hub, Orange Joins AI Language Efforts, Cradle Secures 73M for AI Protein Engineering, Neuralink Tests Wireless Brain Interfaces, and more...
12:28
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(0:10): Andhra Pradesh Unveils Iconic Deep Tech Hub in Amaravati to Drive AI and Innovation (2:28): Orange Joins OpenAI, Meta to Translate African Languages with AI by 2025 (4:48): Biotech Startup Cradle Secures $73M to Revolutionize Protein Engineering with Generative AI (7:24): Neuralink's 'Convoy' Trial: Testing Wireless Brain-Computer Interface…
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UC Today's David Dungay speaks to Dom Black, Principal Analyst from Cavell Group about Cavell's Enable event this December. In this session, we discuss the following: Enablement of voice services through major UC platforms The Service Provider margin dilemma AI enablement For more information, visit Cavell's events page. Thanks for watching. if you…
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How AI Transforms Customer Support Into Customer Engagement Featuring Christina McAllister
29:47
29:47
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Using AI to Help Human Agents Connect and Build Relationships with Customers Shep Hyken interviews Christina McAllister, senior analyst at Forrester. She talks about the evolving role of AI in contact centers and how it enhances, customer service, human interactions, and deepens customer relationships without losing the human touch. This episode of…
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Nvidia Unveils Revolutionary AI Model, Anthropic Unveils MCP for AI, Mount Sinai Launches AI Center, HyperHuman Transforms Image Generation, and more...
11:44
11:44
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(0:10): Nvidia Unveils Fugatto: Revolutionary AI Audio Model Sparks Innovation and Ethical Debate (2:05): Anthropic Unveils MCP: Streamlining AI Integration with Unified Data Protocol (4:24): Mount Sinai Unveils Pioneering AI Center, Boosting Healthcare Innovation with $65M Facility (7:00): HyperHuman Revolutionizes Image Generation with Ethical Fo…
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Network Security News Summary for Tuesday November 26th, 2024
4:23
4:23
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Quick JS Deobfuscation; PDFs with Passwords; Less Russian Servers; QNAP Bug; 7-ZIP Bug; Quick & Dirty Obfuscated JavaScript Analysis https://isc.sans.edu/diary/Quick%20%26%20Dirty%20Obfuscated%20JavaScript%20Analysis/31468 Decrypting a PDF With a User Password https://isc.sans.edu/diary/Decrypting%20a%20PDF%20With%20a%20User%20Password/31466 The st…
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Microsoft & Barco 'Team Up' on Shared Spaces
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UC Today's David Dungay hosts Sandhya Rao, Group Product Manager of Microsoft Teams Devices & Gauthier Renard, Group Product Manager, Barco. In this session, we discuss the following: Highlights from Ignite Latest trends in BYOD for Microsoft Teams How Barco and Microsoft are working together to create BYOD rooms…
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23: Live in London from the Independent User Group for Amazon Connect
28:52
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Send us a text Join hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user group meeting for Amazon Connect in London. This episode features detailed discussions on Amazon Connect technologies, user experiences, and innovations from industry leaders. Highlights include insig…
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Beautiful You’re Hired featuring Tim Glowa
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Very few interviews will ever resemble the one Winston Zeddmore went through in the 1984 classic, Ghostbusters. Hired on the spot as the 4th Ghostbuster, Zeddmore, played by Ernie Hudson, was desperate and so were the Ghostbusters. Annie Potts, playing Janine Melnitz, performed perhaps the strangest and shortest first interview ever. Within a minut…
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24. How Particle Filters Work with Kathleen Owen
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Join Kathleen Owen and Journal technical editor Rebecca Matyasovski as they discuss some ins and outs of particle filters, including particle capture and the economic impact of different filters.By ASHRAE Journal
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Snowflake Shares Surge 19 Percent, Stanford Launches Global AI Tool, NY Times Sues OpenAI Over Copyright, DeepSeek Unveils New AI Model, and more...
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(0:10): Snowflake Shares Soar 19% After AI Partnership and Strong Q3 Revenue Beat (2:25): Stanford Releases Global AI Vibrancy Tool, U.S. Leads in AI Development (4:23): NY Times Files Lawsuit: OpenAI's Data Deletion Halts Copyright Case Progress (6:25): DeepSeek Unveils AI Model to Rival OpenAI, Promises Enhanced Reasoning and Fact-Checking (8:46)…
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Network Security News Summary for Saturday November 23th, 2024
5:37
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SVG Phishing; FortiClient VPN Logging; Needrestart Vuln; Increase In Phishing SVG Attachments https://isc.sans.edu/diary/Increase%20In%20Phishing%20SVG%20Attachments/31456 Logging blind spot revealed in FortiClient VPN https://pentera.io/blog/FortiClient-VPN_logging-blind-spot-revealed/ Needrestart Vulnerability https://www.qualys.com/2024/11/19/ne…
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Intelligent Approaches to Drive AI Adoption
20:56
20:56
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UC Today's David Dungay hosts Stave Daly, SVP Solutions, Global Digital Transformation, New Era Technology . In this session, we discuss the following: 1) The disconnect between the C-suite and the IT team when it comes to deploying AI 2) Measuring ROI on AI projects 3) Ensuring AI models are scalable and can be adapted for growth For more informat…
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