))
The Wakefit Way of Growth with Rachit Saran
Manage episode 402320598 series 3409630
Content provided by Neha Batra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Neha Batra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, and how they are using AI and automation to enhance the customer experience.
In his role, Rachit stands at the forefront of revolutionizing the sleep industry, reshaping both sleep products and the sleeping habits of Indians. He possesses expertise in team management, furniture design, and business strategy. Before joining Wakefit, Rachit was a Senior Analyst at Everest Group and a Software Engineer at Tavant.
Episode resources:
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
Humans of CX is handcrafted by our friends over at: fame.so
24 episodes
Share
