Best Customer Communications Platform Podcasts (2024)

1
Navigating Customer Centricity: Building Trust, Transparency, and Predictability with Shilpa Gupta 28:48

6d ago28:48

28:48

In this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last…

1
Improving Customer Interactions through Conversational Continuity with Mithila Mahajan 46:02

2M ago46:02

46:02

In this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core val…

1
The Importance of Delivering Predictable & Efficient CX with Manish Nachnani 49:54

2M ago49:54

49:54

In this episode of the Humans of CX podcast, Garima is joined by Manish Nachnani, the Head of Customer Experience at Zuno General Insurance, one of the most trusted Insurance providers in India. Join them as they discuss the importance of customer experience in the insurance industry. They explore topics such as seamless services, trust-building, p…

1
Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal 30:41

3M ago30:41

30:41

This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact ce…

1
The Wakefit Way of Growth with Rachit Saran 36:51

4M ago36:51

36:51

In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, …

1
From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur 38:21

5M ago38:21

38:21

In this episode of the Humans of CX podcast, Garima is joined by Tanish Mathur. Join them as they discuss the importance of customer experience in the banking and finance industry. They delve into the role of AI, security measures, and global banking, and the impact of events like the pandemic. Discover how technology can enhance the customer exper…

1
Broom Street’s Automated Shipping Assist Portal's Competitive Advantages with Frankie Tayar 47:20

6M ago47:20

47:20

Welcome back to the podcast! In this episode we are joined by Frankie Tayar. We discuss what it means to run efficient and high-volume shipping, details on how they have been able to leverage that portal to have a higher volume of shipping on a daily basis, shipping integration, and so much more! 01:55 – Interview starts, learn more about Frankie’s…

1
Balancing Technology and Empathy with Arvind Singh 20:06

6M ago20:06

20:06

In this episode of the Humans of CX podcast, Garima is joined by Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara, a leading real estate developer. Together, they discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance …

1
CX Strategies that Transform Businesses with Suraj Shetty 45:45

7M ago45:45

45:45

In this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental heal…

1
Digital transformation - are we doing enough? | Episode #026 34:21

7M ago34:21

34:21

In this episode of the Social Housing Podcast, we're delighted to welcome Dave Loudon, leading sector consultant and owner of Digital Bark! Our host Peter Hudson dives into the challenges faced by the sector today and why we need to prioritise digital transformation...By Voicescape

1
Empathy for the Frontline with Matt Dale 51:27

10M ago51:27

51:27

In this episode, Garima is joined by Matt Dale, Founder of Moxie CX, a CX consulting firm helping businesses improve their customer experience efforts through several offerings, including customer journey mapping, leadership coaching, renewal forecasting. Prior to this he was the Vice President of Customer Support at Renaissance Learning having hel…

1
Why understanding your tenants is so important | Episode #025 33:49

11M ago33:49

33:49

In this episode of the Social Housing Podcast, we're delighted to welcome Hannah Harvey, Chief Operating Officer at Saffron Housing! Our host Peter Hudson dives into the challenges faced by housing associations with Saffron, and whether enough is being done to help support tenants.By Voicescape

1
Have You Made a Customer for Life? With April Obersteller 35:38

11M ago35:38

35:38

In this episode, Garima is joined by April Obersteller, VP of Global Experience at woom, a sports goods manufacturing company that focuses on designing high-quality, lightweight bikes for children of all ages. Prior to this, she was the Senior Manager of Customer Experience at YETI Coolers and the National Sales Manager at Green Goo. Together, they…

1
Effective Podcast Formats for Brands and Individuals with Bernie Borges 1:01:42

12M ago1:01:42

1:01:42

In this episode, Bernie Borges and A. Lee Judge explore leveraging a podcast for B2B business development, covering practical podcasting formats, recruiting the right guests, effective interviewing, editing, and promotion. Bernie gives additional insight into his role as the Vice President of Global Content Marketing for iQor, his podcast host role…

1
Customers Want to Talk to You, Not a Chatbot with Adrian Swinscoe 35:44

12M ago35:44

35:44

In this episode, we’re joined by Adrian Swinscoe of Punk CX, a podcast about all things customer service, experience, engagement, and the employee’s experience. He is a Forbes contributor with a multitude of articles under his belt and is also a member of the European Customer Service Organisation (ECXO). With over twenty-five years of experience, …

1
Are we utilising new technology and data enough? | Episode #024 27:54

1y ago27:54

27:54

In this episode of the Social Housing Podcast, we're delighted to welcome Jonathan Cocker, Chief Information Officer at Platform Housing! Our host Lewis Murray dives into the challenges faced by IT with Jon, as well as the importance of data and whether we're utilising it effectively. Make sure to subscribe and drop a comment with your thoughts!…

1
The Rise in Customer Expectations with Mike Aoki 22:14

1y ago22:14

22:14

In this episode, Todd is joined by Mike Aoki, President of Reflective Keynotes, a Canadian training company that helps contact centers improve their sales and customer experience results. Prior to this, he was the manager for continuous learning at Telus and was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021”. With over twenty ye…

1
How important is it to communicate with your residents? | Episode #023 31:28

1y ago31:28

31:28

In this episode of the Social Housing Podcast, we're delighted to welcome Ian Wright, the CEO of the Disruptive Innovators Network! Our host Peter Hudson explores the importance of communicating effectively with your tenants with Ian, as well as some interesting anecdotes during his time at DIN! Make sure to subscribe and drop a comment with your t…

1
Scott Gaines - Insights into Power BI and how it helped RxSight grow 42:55

1y ago42:55

42:55

Welcome back to another episode of the QAD Customer Podcast! In this week’s episode we are joined by Scott Gaines. We dive into Scott’s background, the trajectory of his career, Power BI, and so much more! 00:42 – Learn more about Scott's background. 02:43 – The trajectory of his career, what he has learned, and what his roles and responsibilities …

1
Bridging the Gap Between Customers and Employees with Katie Stabler 20:58

1y ago20:58

20:58

In this episode, Todd is joined by Katie Stabler, Founder and Director of Customer Experience at CULTIVATE, a global customer experience (CX) consultancy focused on helping organizations achieve their goals through implementing personalized customer experience strategies. She is also a CX consultant at EvaluAgent, Fujitsu, and JT Group Limited and …

1
Working for QAD to Starting Broom Street Software and Solutions Broom Street Offers with CEO Steve McHugh 1:00:26

1y ago1:00:26

1:00:26

In this episode of the QAD Customer Podcast Stephen Rosenthal takes a deep dive into Broom Street Software and taps into the mind of Steve McHugh. Steve started Broom Street 30 years ago and has been going strong ever since. We cover what Steve did in his early days at QAD, starting Broom Street Software and what products does Broom Street bring to…

1
Why a customer-centric approach is key in the social housing sector | Episode #022 28:22

1y ago28:22

28:22

In this episode of the Social Housing Podcast, we're delighted to welcome Tom Robins, the CEO at Switchee! Our host John Doyle dives into the importance of customer centricity with Tom, as well as all the fantastic work Switchee are doing with the ongoing issue of damp and mould. Make sure to subscribe and drop a comment with your thoughts!…

1
The Power of Prioritizing Customer Success with Alex Farmer 27:51

1y ago27:51

27:51

In this episode, Todd is joined by Alex Farmer, Chief Customer Officer at Nezasa, an industry-leading software provider to travel brands for automated trip planning and optimization. With more than seven years of experience in customer service and satisfaction, Alex is still looking for ways to improve and optimize customer success in business. The…

1
Creating Meaningful Experiences in Sales with Ronnell Richards 36:08

1y ago36:08

36:08

Ronnell, author of Shut The Hell Up And Sell, joins Todd to discuss the importance of creating meaningful experiences for partners in sales. Ronnell has been in the sales industry for 21 years, and now endeavors to help companies amplify their brands through his business and bourbon platform. In this episode, Ronnell discusses the importance of cus…

1
Intern to CIO, Growing Adaptivity, Learnings in the QAD Space - With Scott Nigh 28:11

1y ago28:11

28:11

QAD Customer Podcast is back! In this episode we talk to Scott Nigh about his experience moving from Intern to CIO, experiencing multiple acquisitions, growing Adaptivity, and his thoughts on the QAD space. Scott started as an intern at A.O. Smith, Scotts division was acquired by Tower in 1997 and worked his way up at Tower to become the CIO in 201…

1
Is there a recruitment issue in the social housing sector? | Episode #021 43:18

1+ y ago43:18

43:18

In this episode of the Social Housing Podcast, we're delighted to welcome Matt Baird, owner of the Social Housing Round Table! Matt is a leading recruitment specialist in the social housing sector and we hear his take on all things staffing, recruitment, skills and bringing in new ways of thinking.By Voicescape

1
Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss 28:04

1+ y ago28:04

28:04

Dan Gingiss, CEO of the Experience Maker, joins Todd in this episode. Together they talk about optimizing customer experience (CX), misconceptions regarding CX, and the relationship between customer and employee experiences. Episode resources Dan's LinkedIn Experience Maker Website Humans of CX If you enjoyed this episode, then please either: Subsc…

1
Unlocking the Power of Customer Experience with Joey Coleman 39:20

1+ y ago39:20

39:20

Todd is joined in this episode by Joey Coleman, Founder and Chief Experience Composer at Design Symphony, a customer experience branding firm specializing in creating unique, attention-grabbing customer experiences. His company helps build a remarkable customer experience and figure out ways to deliver that experience consistently. They discuss the…

1
Public Relations vs Digital Marketing with Gini Dietrich 31:57

1+ y ago31:57

31:57

In this episode, Gini Dietrich and A. Lee Judge dive into both Marketing and PR to discuss the intersections of the two and if they are perhaps growing into the same thing in the modern digital world. Gini gives additional insight into marketing, public relations, digital media, and the PESO model. Conversation points: PR vs Marketing - Is there a …

1
The Transformative Power of Customer Feedback with Jenny Dempsey 28:12

1+ y ago28:12

28:12

In this episode, Todd is joined by Jenny Dempsey, Consumer Experience Manager at Apeel Sciences - a company based in Goleta, California who produce Apeel. Apeel is an edible plant-based coating that prevents fruits and vegetables from drying out and decaying, in turn, reducing food waste. With almost two decades of customer experience, Jenny is the…

1
Unlocking Agent Happiness for CX Success with Tue Søttrup 25:18

1+ y ago25:18

25:18

In this episode, Todd is joined by Tue Søttrup, Vice President, Customer Excellence at Dixa, a customer service platform based in Copenhagen, Denmark, which now has offices in London, Berlin, Lyon, Chicago, and Melbourne. With over twenty years of experience in customer services, Tue is striving to improve customer experience by optimizing agent ha…

1
Storytelling for CX with Ravi Rajani 34:22

1+ y ago34:22

34:22

Ravi Rajani, the founder of Ravi Rajani Consulting, joins Todd in this episode. They talk about how stories can be used to improve the customer experience, common myths about storytelling, and how to create compelling sales content. Humans of CX is handcrafted by our friends over at: fame.soBy Ozonetel

1
Developing a Growth Marketing Strategy with Darrell Evans 48:58

1+ y ago48:58

48:58

In this episode, Darrell Evans and A. Lee Judge discuss all things marketing from revenue growth to working with agencies. Darrell gives additional insight into marketing, sales, and business strategies. Conversation points: The concept of “full-service” marketing agencies Growth Marketing as a service niche Interesting Marketing Strategies Small b…

1
Tackling the no access problem in the social housing sector | Episode #020 18:24

1+ y ago18:24

18:24

In this episode of The Social Housing Podcast, Claire Heyes (ex-CEO of Corgi) discusses the issue of no access across the sector. --- Claire believes the six key factors contributing to no access are: --- 👉 Human --- 👉 Economic --- 👉 Logistical --- 👉 Technical --- 👉 Political --- 👉 Legal --- And during this conversation with our CEO, John Doyle, sh…

1
How to Create a Frictionless Customer Experience with Shep Hyken 34:49

1+ y ago34:49

34:49

Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience…

1
Video Platforms, Content Strategy, and Acting Like a Media Company with Jennifer Griffin Smith of Brightcove 43:05

1+ y ago43:05

43:05

In this episode, Brightcove CMO Jennifer Griffin Smith and A. Lee Judge discuss video format and platforms to use for content marketing. Jennifer gives additional insight into two marketers' sayings, "Content is King" and "Every company should act like a media company", Jennifer's role and expertise as the CMO of Brightcove - one of the world's lea…

1
Outsource Your Call Center Operations to Grow Your Business with Neal Topf 29:33

1+ y ago29:33

29:33

Todd is joined in this episode by Neal Topf, President of Callzilla, a full-service outsourcing contact center and business process outsourcing company with headquarters in Miramar, Florida. It helps leading brands acquire and care for English-speaking and Spanish-speaking customers. They discuss employee experiences, customer perception, and how o…

1
Kyle Sherman: The evolution of cannabis retail platforms and how they impact customer experiences 36:44

1+ y ago36:44

36:44

With more states beginning to open legal cannabis markets, the needs of dispensaries are shifting, and technology providers have struggled to keep up. Evolving consumer demands and regulations require retailers to stay agile and efficient, and ineffective software can hamper a business's scalability and long-term growth. In this episode, Kyle Sherm…

1
Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz 24:16

1+ y ago24:16

24:16

In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the b…

1
Website Updates - What Matters Most in Design and Development with Andy Crestodina 36:02

1+ y ago36:02

36:02

In this episode, Andy Crestodina and A. Lee Judge discuss the relationship between content marketing and web development. Andy gives additional insight into web design vs web development, how to properly optimize a website, content marketing, and how educating his audience has translated into business value. Conversation points: How has your genero…

1
How to Create a Positive Customer Experience with Nate Brown 21:18

1+ y ago21:18

21:18

In this episode, Todd is joined by Nate Brown, Co-founder of CX Accelerator and Senior Director of Arise Virtual Solutions. CX Accelerator is a non-profit community that equips, encourages, and connects Customer Experience professionals at every stage in their journey. Arise Virtual Solutions has created a disruptive technology platform that connec…

1
Web3, Google Analytics 4 and More with Brian Piper 45:47

1+ y ago45:47

45:47

In this episode, Brian Piper and A. Lee Judge discuss Web3, optimizing digital content, and more. Brian gives additional insight into web analytics such as Google Analytics 4 and cookieless web, and the next industry-changing technology. Conversation points: Web analytics (SEO, GA4, Cookieless web) Updating existing content (what are key points to …

1
Using Customer Data To Guide Go-To-Market and Content Strategy with Chris Wallace 31:22

1+ y ago31:22

31:22

In this episode, Chris Wallace and A. Lee Judge discuss the parallels (and even co-dependency) between marketing and customer experience. Chris gives additional insight into branding, sales, marketing, and corporate leadership. Chris also shares how companies can better align the strategies of the board room with the daily execution at the front li…

1
Brandon Wiegand: The Future of Cannabis Consumption 32:28

1+ y ago32:28

32:28

The pace of innovation and change in the cannabis industry is relentless, so remaining eager and adaptable is key to ensuring success. As regulations evolve at the state and federal levels, opportunities have arisen for operators to attract new customers, educate both experienced and inexperienced consumers on cannabis, and provide memorable and el…

1
International Marketing From an African Perspective with Mark Kaigwa 50:51

1+ y ago50:51

50:51

In this episode, Mark Kaigwa and A. Lee Judge discuss the nuances between digital marketing in Africa compared to a global perspective. Mark gives additional insight into the advantages and disadvantages of digital marketing in Sub-Saharan African mobile marketing trends, social media, storytelling, content marketing, social networks, and research.…

1
Pros of Niche Marketing and Communicating Clearly to Your Audience with Ahava Leibtag 39:13

2y ago39:13

39:13

In this episode, Ahava Leibtag and A. Lee Judge discuss the importance of niche marketing and creating content that communicates to your audience clearly. Ahava gives additional insight into the advantages and disadvantages of hiring a specialized marketing agency, content strategy, content marketing, digital communications, and podcasting. Convers…

1
Video and Podcasts: Capturing Your Internal Experts As Content with Zontee Hou 44:23

2y ago44:23

44:23

In this episode Zontee Hou and A. Lee Judge discuss B2B marketing and how businesses are figuring out how to implement B2B video into their marketing strategy. Zontee also gives additional insight into B2B marketing through her years of experience as the founder of Brooklyn-based digital marketing agency Media Volery, head of strategy for Jay Baer'…

1
Brian Vicente: Establishing Global Cannabis Policy 22:06

2y ago22:06

22:06

Midterm elections are drawing closer while voters are preparing for ballot initiatives on cannabis in Maryland, Arkansas, North Dakota, South Dakota, Missouri and Oklahoma. The upcoming votes may carry large implications when forecasting the future for the legalization of cannabis in the United States. What’s the next move for U.S. policymakers if …

1
Scott Grossman: Investing In The Cannabinoid Conversation 29:13

2y ago29:13

29:13

With every passing moment, emerging industry innovators are looking for new ways to penetrate the market and create new distribution channels. As the cannabis space continues to develop, new businesses continue to pop up, but how exactly does a 150-year-old brand adapt and identify a path to success? In this episode, Scott Grossman, corporate devel…

1
How To Build Momentum in Life, Marketing, and Business with Mark Schaefer 30:47

2y ago30:47

30:47

In this episode Mark Schaefer and A. Lee Judge revisit the idea of personal brand in 2022 and how businesses are figuring out how to harness personal brands. There is an opportunity at a corporate level to benefit from personal brands. How does a company establish a personal and human voice? Mark also gives additional insight from his recent book C…

Podcasts Worth a Listen

Customer Communications Platform Podcasts

Podcasts Worth a Listen

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