Best Customer Communications Platform Podcasts (2024)

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Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva 21:07

4d ago21:07

21:07

Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful car…

1
Unlocking support and collaboration with Citizens Advice | Episode #027 35:44

5d ago35:44

35:44

In this episode of the Social Housing Podcast, we're delighted to welcome James Woods, CEO of Citizens Advice Doncaster! Our host Carly Harling explores the different levels of support that Citizens Advice offer and whether housing associations are utilising it enough the way that they should be!By Voicescape

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53 - The Evolution of B2B Content: From Data Sheets to Digital Salesrooms with Scale Venture Partners' Craig Rosenberg 56:01

4d ago56:01

56:01

Your host, Alex Shevelenko, talks with the Chief Platform Officer of Scale Venture Partners, Craig Rosenberg. Craig discusses the importance of providing content that is both easily digestible and actionable. In today's fast-paced digital world, buyers are inundated with information, making it crucial to deliver content that stands out and meets th…

1
52 - Breaking Barriers: Tailoring Communication for Inclusive Engagement with JD Schramm Communications' JD Schramm 1:02:16

11d ago1:02:16

1:02:16

Your host, Alex Shevelenko, talks with the Keynote Speaker, Communication Consultant, and Trainer of JD Schramm Communications, JD Schramm. JD emphasized that communication and leadership are inextricably linked. Effective communication is not just a tool for leaders; it is the essence of leadership. When JD is called in to address communication is…

1
Unlocking Marketing Success with Storytelling: Victor Felix on Biz Buzz 8:26

12d ago8:26

8:26

In this episode of Biz Buzz, hosted by Sree and sponsored by My Work Belt, we have special guest Victor Felix, a brand strategist from Florida. Victor shares powerful insights on how storytelling can transform your marketing efforts. Learn about the CDOT formula (Character, Desire, Obstacle, Transformation) and why mastering storytelling is key to …

1
Stop Wasting Money on Ads! Target Your Ideal Customer 18:31

26d ago18:31

18:31

Feeling overwhelmed by big companies with big ad budgets? Learn how small businesses can compete and WIN with targeted marketing strategies. Craig Andrews, author of "Make Sales Magical", reveals powerful secrets to understanding your ideal customer and crafting a message that gets results. In this episode, you'll discover: Why big companies with m…

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51 - Exploring the Complex Landscape of B2B Marketing with BrightEdge Technologies' Jim Yu 1:13:47

23d ago1:13:47

1:13:47

Your host, Alex Shevelenko, talks with the Founder and Executive Chairman of the Board of BrightEdge Technologies, Jim Yu. Jim's story is a testament to the power of resilience and determination. Growing up as the only Asian kid in a South Dakota trailer park, he faced numerous challenges that shaped his entrepreneurial drive. This environment inst…

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50 - Navigating the Evolving Landscape of AI in Marketing and Startups with CrunchTime's David Karel 1:14:31

26d ago1:14:31

1:14:31

Your host, Alex Shevelenko, talks with the CMO of CrunchTime, David Karel. David's journey in B2B marketing is nothing short of inspiring. From his early days at SuccessFactors to leading Bizo's marketing efforts and eventually shaping LinkedIn's B2B marketing suite, David has consistently demonstrated his ability to innovate and drive results. His…

1
Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta 28:48

29d ago28:48

28:48

In this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last…

1
Is communication the key for success? 15:55

1M ago15:55

15:55

Communication is Key for Construction Projects: Tips for Small Business Owners This video discusses the importance of clear communication in construction projects. Here are the key takeaways for small business owners: Ensure clear communication between all parties involved in the project, including owners, contractors, and workers. Have well-define…

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49 - Balancing Act: Immigrant Experiences & Entrepreneurship with Perplexity's Dmitry Shevelenko 1:04:43

1M ago1:04:43

1:04:43

Your host, Alex Shevelenko, talks with the Chief Business Officer of Perplexity, Dmitry Shevelenko. Dmitry's journey led him through some of Silicon Valley's most influential companies and his current role in shaping the future of AI-driven knowledge consumption. Dmitry's career, the psychology of the modern knowledge consumer, and the innovative s…

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48 - Deep Dive: Navigating the Complexities of Global Power Dynamics with Dmitri Alperovitch 1:09:16

1M ago1:09:16

1:09:16

Your host, Alex Shevelenko, talks with Dmitri Alperovitch, Co-Founder & CTO of Crowdstrike (NASDAQ: CRWD, Market Cap: $85bn), Chairman at Silverado Policy Accelerator, National Bestselling Author (World on the Brink) and Host of the Geopolitics Decanted podcast. Dmitri's journey from a high school enthusiast to a leading figure in the cybersecurity…

1
47 - The Power of Proactive Engagement in Successful Negotiation Processes with Stan Christensen 57:27

2M ago57:27

57:27

Your host, Alex Shevelenko, talks with the Lecturer at Stanford University, Stan Christensen. Stan's reputation for teaching negotiation is more than just a series of tactics aimed at short-term gains. His philosophy centers on the idea that negotiation is about unlocking relationships and creating value for all parties involved. Stan explained tha…

1
46 - Navigating Cultural Differences and Consensus in the Retail and Multi-Location Space Market with Daniel Melkersson of PinMeTo 36:15

2M ago36:15

36:15

Your host, Alex Shevelenko, talks with the Co-founder and Board Member of PinMeTo, Daniel Melkersson. Daniel's journey is a testament to the philosophy that one is never too old to try new things. Of the 12 companies he started, only three succeeded, but these successes were not without their share of challenges and lessons. His transition into the…

1
45 - How to Thrive in the Ever-Changing Landscape of Social Media Marketing with Planable's Miruna Dragomir 46:44

2M ago46:44

46:44

Your host, Alex Shevelenko, talks with the CMO of Planable, Miruna Dragomir. Social media marketing is a beast that never sleeps, constantly shifting with new platform updates and demanding increased collaboration within teams. Miruna highlighted how Planable, a content collaboration tool, is designed to help marketing teams navigate these waters. …

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44 - The Power of Aligning Marketing, Customer Experience, and Team Engagement with LaBov & Beyond Marketing Communicatons' Barry LaBov 27:47

3M ago27:47

27:47

Your host, Alex Shevelenko, talks with the President and CEO of LaBov & Beyond Marketing Communication, Barry LaBov. Barry shared a powerful message with the audience: "Marry the message to the experience." This principle is the cornerstone of effective marketing. It's not just about the product or service; it's about ensuring that every customer i…

1
Improving Customer Interactions through Conversational Continuity with Mithila Mahajan 46:02

2M ago46:02

46:02

In this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core val…

1
43 - Understanding Investor Communications: Navigating Feedback and Customer Demand with Fundingstack's Nathan Beckord 34:59

3M ago34:59

34:59

Your host, Alex Shevelenko, talks with the CEO of Foundersuite and Fundingstack, Nathan Beckord. Nathan shared the importance of simplicity in your initial communications with investors. Founders often make the mistake of inundating potential investors with too much information too soon. Nathan's recommendation? Keep your intro email as short as po…

1
The Importance of Delivering Predictable & Efficient CX with Manish Nachnani 49:54

3M ago49:54

49:54

In this episode of the Humans of CX podcast, Garima is joined by Manish Nachnani, the Head of Customer Experience at Zuno General Insurance, one of the most trusted Insurance providers in India. Join them as they discuss the importance of customer experience in the insurance industry. They explore topics such as seamless services, trust-building, p…

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42 - Revolutionizing Customer Experience: Unleashing the Power of Employee Engagement with Mary Poppen 52:41

3M ago52:41

52:41

Your host, Alex Shevelenko, talks with the CCO, Author, Speaker, and Advisor, Mary Poppen. Mary emphasized the often-underestimated link between how employees feel and how customers perceive a company. Organizations focusing on employee and customer experiences in parallel see remarkable results, including increased stock prices and higher retentio…

1
41 - Discovering Sales and Negotiation Secrets Through Innovative Pitching Strategies with Intersection Capital's Oren Klaff 1:00:02

4M ago1:00:02

1:00:02

Your host, Alex Shevelenko, talks with the Managing Director of Intersection Capital, Oren Klaff. Oren started the discussion with a fascinating story about a colleague's unconventional approach to closing a multimillion-dollar deal. This experience was a turning point for Oren, leading to a profound exploration of the social undercurrents that inf…

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40 - Unleashing the Power of Passion: Driving Entrepreneurial Success with Katana Cloud Inventory's Kristjan Vilosius 41:58

4M ago41:58

41:58

Your host, Alex Shevelenko, talks with the Co-Founder and CEO of Katana Cloud Inventory, Kristjan Vilosius. Kristjan shed light on how Estonia's limited internal market compels startups to think globally from the outset. This necessity to expand beyond borders is a driving force behind the country's success. Moreover, the legacy of Skype, which ori…

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39 - Elevating SaaS Events: Creating Memorable and Unique Experiences with Saastock's Alex Theuma 37:24

4M ago37:24

37:24

Your host, Alex Shevelenko, talks with the Founder of Saastock, Alex Theuma. SaaStock began its journey in 2015, stemming from a vision to create a content platform that would unite B2B SaaS companies. Inspired by the legendary Woodstock festival, Alex wanted to craft an event that would leave a lasting impact on the community. This vision material…

1
Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal 30:41

4M ago30:41

30:41

This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact ce…

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38 - Revolutionizing Company Culture: Strategies for Success in Remote Work Environments with CultureGene's Brett Putter 1:03:49

5M ago1:03:49

1:03:49

Your host, Alex Shevelenko, talks with the Author, Founder, and CEO of CultureGene, Brett Putter. The shift to remote work has been one of the most significant transformations in the modern workplace. As leaders, we're tasked with the daunting challenge of preserving our company's culture without the traditional office setting that once served as i…

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37 - Unleashing the Power of Communication: Strategies for Success in the Digital Landscape with Coeus Creative Group's Jay Johnson 37:28

5M ago37:28

37:28

Your host, Alex Shevelenko, talks with the CEO and Keynote Speaker of Coeus Creative Group, Jay Johnson. Jay brings a wealth of experience to the table, with 15 years of guiding leaders in organizational culture and working with prestigious companies and institutions. His insights on human behavior are not just theoretical; they are backed by pract…

1
The Wakefit Way of Growth with Rachit Saran 36:51

5M ago36:51

36:51

In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, …

1
36 - Authenticity Unleashed: Building Trust and Connection in Personal Branding with Victoria Pelletier 39:42

5M ago39:42

39:42

Your host, Alex Shevelenko, talks with the C-Suite Transformational Leader, Keynote Speaker, Board Director, Author, and Passionate Diversity and Inclusion Leader, Victoria Pelletier. Victoria's journey is one marked by significant adversity. She shared how she harnessed these challenges as catalysts for growth and success. Her story is a testament…

1
35 - Navigating Market Disruptions and Making Strategic Decisions with NFX's Pete Flint 1:03:19

6M ago1:03:19

1:03:19

Your host, Alex Shevelenko, talks with the General Partner of NFX Pete Flint. Pete's candid recount of the challenges he faced while scaling Trulia is both enlightening and inspiring. He opened up about the 2008 real estate crash's impact and the strategic decisions that led to a successful IPO and exit. His experiences underscore the importance of…

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34 - How to Leave a Lasting Impression with Storytelling in Business and Life with Dr. Timothy Chou 59:27

6M ago59:27

59:27

Your host, Alex Shevelenko, talks with Board Member and Stanford Cloud Computing Lecturer, Dr. Timothy Chou. Timothy discussed the challenge of managing multiple initiatives. Timothy, with his extensive background at Tandem Computers, emphasized the importance of compartmentalization. He shared how the ability to focus on specific tasks without get…

1
From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur 38:21

6M ago38:21

38:21

In this episode of the Humans of CX podcast, Garima is joined by Tanish Mathur. Join them as they discuss the importance of customer experience in the banking and finance industry. They delve into the role of AI, security measures, and global banking, and the impact of events like the pandemic. Discover how technology can enhance the customer exper…

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33 - The Power of Positioning and Narrative in Marketing with Practical Founders' Greg Head 1:10:39

6M ago1:10:39

1:10:39

Your host, Alex Shevelenko, talks with the Founder of Practical Founders, Greg Head. Greg Head brought to the table a wealth of experience from his years in the CRM sector. He had seen the transformation of CRM software and how it has shaped the way companies interact with their customers. One of the most significant shifts discussed was the move t…

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32 - Fostering Strong Connections and Credible Messaging through Gratitude with Credibility Nation's Mitchell Levy 54:00

6M ago54:00

54:00

Your host, Alex Shevelenko, talks with the Global Credibility Expert of Credibility Nation, Mitchell Levy. Mitchell opened the conversation with a powerful message about the importance of expressing gratitude. He shared a poignant quote from his book, which speaks to the responsibility we have to pass on the love we receive. In a world where negati…

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31 - The Most Important Marketing Execution Strategies for Business Growth with Octain Growth Systems' Clare Price 48:27

7M ago48:27

48:27

Your host, Alex Shevelenko, talks with the President and CEO of Octain Growth Systems, Clare Price. Clare emphasized the need for a strategic foundation in marketing. Without a blueprint, businesses can get caught in a cycle of frantic marketing activity, which hinders their ability to grow. Clare discussed the concept of "hamster marketing," where…

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30 - Breaking the Mold: Integrating Personal and Professional Growth for Success with Next Level University's Alan Lazaros 25:14

7M ago25:14

25:14

Your host, Alex Shevelenko, talks with the CEO and Founder of Next Level University, Alan Lazaros. Alan Lazaros, a peak performance business coach, shared his journey and reflected on his growth and learning over the years. He emphasized the importance of integrating personal and professional development, a topic often overlooked in business. One o…

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29 - The Role of Customer, Buyer and Employee Experience in Standing Out and Winning with Kodi Collective's Eric West 1:04:05

7M ago1:04:05

1:04:05

Your host, Alex Shevelenko talks with the Senior Vice President of Kodi Collective, Eric West. "One of the privileges of being a founder is you get to work with customers who have innovation in their blood and who help you co-create a change in the world. The only thing that’s better is a 2x super-customer like Eric West! First as a senior leader a…

1
Broom Street’s Automated Shipping Assist Portal's Competitive Advantages with Frankie Tayar 47:20

7M ago47:20

47:20

Welcome back to the podcast! In this episode we are joined by Frankie Tayar. We discuss what it means to run efficient and high-volume shipping, details on how they have been able to leverage that portal to have a higher volume of shipping on a daily basis, shipping integration, and so much more! 01:55 – Interview starts, learn more about Frankie’s…

1
Balancing Technology and Empathy with Arvind Singh 20:06

7M ago20:06

20:06

In this episode of the Humans of CX podcast, Garima is joined by Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara, a leading real estate developer. Together, they discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance …

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28 - Managing a High Growth Organization in a Mature Industry with RJ Grimshaw 58:09

7M ago58:09

58:09

In this podcast episode, Alex Shevchenko, CEO of Relayto, and RJ Grimshaw, CEO of UniFi Equipment Finance, discuss the importance of entrepreneurship within established businesses. Grimshaw shares his experience of growing UniFi from $13 million to $120 million in revenue in six years, attributing this success to the Entrepreneur Operating System (…

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27 - Building on Purpose: The Crucial Role of Personal Values in Entrepreneurial Success with Lloyed Lobo 1:03:23

8M ago1:03:23

1:03:23

In this podcast episode, entrepreneur Lloyed Lobo shares his insights on building successful businesses through community-led growth. He discusses the importance of defining personal success, understanding customer needs, and focusing on a growing target audience. He also highlights the significance of creating a community around a startup, citing …

1
CX Strategies that Transform Businesses with Suraj Shetty 45:45

8M ago45:45

45:45

In this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental heal…

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26 - Sustainability in Action: Transforming Businesses for Positive Impact with Business for Social Responsibility's Laura Gitman 55:33

8M ago55:33

55:33

Your host, Alex Shevelenko, talks with the Chief Impact Officer of Business for Social Responsibility, Laura Gitman. Laura, a game-changer in the field of sustainability, shed light on BSR's mission, which has remained steadfast for over 30 years. The organization's primary focus is to work directly with large businesses due to their significant im…

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25 - Unveiling Value and Transparency in ProductLed Strategies with ProductLed's Wes Bush 59:16

8M ago59:16

59:16

Your host, Alex Shevelenko, talks with the CEO of ProductLed, Wes Bush. Wes is the author of the book "Product-Led Growth: How to Build a Product That Sells Itself," which has been read by over half a million people. The conversation revolved around creating experiences, particularly content experiences, and how they support various aspects of busi…

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24 - The Most Effective Strategies for Small Business Owners in the M&A Market with FE International's Thomas Smale 52:59

8M ago52:59

52:59

Your host, Alex Shevelenko, talks with the CEO of FE International, Thomas Smale. FE International specializes in tech-focused M&A advisory services for businesses in the $1 to $100 million exit sector. With over 1500 deals closed and a total value of over $50 billion, Thomas' experience in the SaaS, e-commerce, and digital media content categories…

1
Digital transformation - are we doing enough? | Episode #026 34:21

8M ago34:21

34:21

In this episode of the Social Housing Podcast, we're delighted to welcome Dave Loudon, leading sector consultant and owner of Digital Bark! Our host Peter Hudson dives into the challenges faced by the sector today and why we need to prioritise digital transformation...By Voicescape

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23 - Enhancing the Buying and Selling Experience with Categorynauts' Mark Organ 1:13:25

9M ago1:13:25

1:13:25

Your host, Alex Shevelenko, talks with the CEO, Host, and Head Coach of Categorynauts, Mark Organ. Mark Organ is a firm believer in the power of customer advocacy. Firstly, customers should feel like part of the team, this sense of identity and connection can turn them into "superheroes" for the brand. Secondly, it's crucial to show customers the i…

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22 - From Operational Roles to Marketing Genius: Domestic & General's Sustainability Mission with Domestic & General's Gayle Terry 29:49

9M ago29:49

29:49

Your host, Alex Shevelenko, talks with the President and Chief Marketing Officer of Domestic & General, Gayle Terry. Gayle's career trajectory is unique, starting in general management before transitioning into marketing. Her passion for customer experience and marketing developed from working in industries that didn't prioritize the customer. She …

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21 - Understanding Growth as a Function within Organizations with HyperGrowth Global Partners' Guillaume "G" Cabane 56:13

9M ago56:13

56:13

Your host, Alex Shevelenko, talks with the Co-Founder and GP of HyperGrowth Global Partners, Guillaume "G" Cabane. As the "godfather of growth," Guillaume's approach to growth and how he helps teams transition from relying on tried and true methods to embracing experimentation. Guillaume comes prepared with a bag of tricks based on his past success…

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20 - Revolutionizing Video Collaboration for Content Creation Teams with Scenery's Mike Folgner 58:29

9M ago58:29

58:29

Your host, Alex Shevelenko, talks with the Co-Founder and CEO of Scenery, Mike Folgner. Mike's journey began at Stanford Business School, where he started his first company, Jump Cut, founded in 2005, focused on video sharing and allowed users to share videos without the need for downloading. This was a revolutionary concept at a time when video wa…

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Customer Communications Platform Podcasts

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