On January 1, 2025, we’ll enter the second half of the turbulent 2020s and come that much closer to the Threatening 30s, to borrow the terms of our guest for episode 414 of the Leading Learning Podcast. Organizations of all kinds have a vested interest in seeing the future as clearly as possible and taking action—action to bring about the best poss…

For learning businesses that want to thrive in the evolving lifelong learning market, identifying metatrends and unpacking what they might mean in terms of risks and opportunities is crucial. In episode 413 of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele offer ten metatrends they see when looking at how lifelong learning is sh…

What does a world that learns better look like? It’s an intriguing question for learning businesses to consider because learning businesses have an opportunity and a responsibility to build a world that learns better, and it’s that question that Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele explore in episode 412. The question has a…

We’ve reached a point in history where it’s essentially a given that learning products will make use of technology to deliver, support, or deepen learning. Geoff Stead has dedicated his career to building learning tools that sit in what he calls the messy middle between the power of new technologies and real human learning needs. He’s currently chi…

Capacity deals with the people and the technology a learning business has in place, and capacity has a quantitative and a qualitative aspect. How well can the people and the technology do the work, and how much can the people and the technology do? Artificial intelligence has the potential to change both the quality and the quantity of work that a …

There are many ways to look at data. Two views that can be clarifying for learning businesses are the performance view and the potential view. You can use data to understand how you’re doing currently. How is your learning business performing? You can and should also use data to understand possibilities. How could you be doing? What products and se…

Effective marketing is integral to a learning business’s success. But doing marketing well requires care and thought. In this episode, number 408, Leading Learning Podcast co-host Celisa Steele talks with Michelle Brien, vice president of marketing at Matchbox, who approaches her work with care and thought and authenticity. Celisa and Michelle talk…

The third sector of education can be difficult for learners to navigate, and pathways can help learners. Having guides along the pathways can help even more. In this episode of the Leading Learning Podcast, number 407, co-hosts Jeff Cobb and Celisa Steele draw on a recent guided trekking experience to offer six takeaways about the value of guides t…

In the Tagoras Learning Business Maturity Model, strategy is one of the five fundamental domains learning businesses need to work on and in to mature and be successful. To help with your essential strategy work, in this episode of the Leading Learning Podcast, number 406, co-hosts Jeff Cobb and Celisa Steele talk about “Part Two: How to Realize Non…

We often hear learning businesses say they want to better engage their learners. But what is engagement, and how does it work? In this episode, Leading Learning Podcast co-host Jeff Cobb digs into those questions with Clark Quinn, executive director of Quinnovation and author of Make It Meaningful: Taking Learning Design from Instructional to Trans…

Strategy is one of the five fundamental domains in the Learning Business Maturity Model. And most learning business leaders know that strategy is important. But truly understanding strategy and formulating intelligent strategy? That’s trickier. To help with that understanding and formulation, in this episode of the Leading Learning Podcast, number …

You can think of this episode of the Leading Learning Podcast as an origin story. Co-hosts Jeff Cobb and Celisa Steele talk about the relationship between Leading Learning and Tagoras, about what Tagoras is and does, and about the start of Leading Learning. Along the way they touch on the kinds of things that learning businesses need to be able to …

If anything, we should all be able to agree that generative artificial intelligence is a curious thing, worthy of reflection and exploration. Julian Stodd is a researcher, an artist, an explorer, a writer, and captain and founder of Sea Salt Learning, which helps organizations set strategy and change direction. He is also a firm believer in working…

Many skills are needed to create and sustain a successful learning business: financial know-how, marketing acumen, instructional design, to name just a few. But one area that often isn’t invested in—or invested in adequately—is business development. Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele discuss what a business development pr…

We’re at an important point in time for lifelong learning. Much is shifting and unsettled in how humans live and work. That unsettledness means opportunity if your learning business is willing to grapple with the uncertainty and shape a vision for its role in the lifelong learning market. In this episode of the Leading Learning Podcast, co-hosts Je…

To realize their fundamental mission of developing and delivering learning products and services, learning businesses need revenue. Along with direct-to-learner fees for enrollments and registrations, sponsorship dollars are often a key part of that revenue equation. In this episode of the Leading Learning Podcast, co-host Jeff Cobb talks with Bruc…

Learning businesses care about creating effective learning. Doing so is at the heart of why learning businesses exist. But what happens when effective learning practices clash with what learners want or what they believe is effective? That clash is precisely what Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele explore in this episode,…

Learning, education, and professional development are not the same. Similar, yes, interrelated even, but fundamentally and importantly different. If learning businesses take the parochial view of learning as merely education, they unnecessarily limit their impact and their possibilities. In this episode of the Leading Learning Podcast, co-hosts Jef…

Everybody loves a good story. It’s what draws us to good books, good movies, good podcasts. And we know that good stories can draw prospective learners to us and the learning experiences we offer. But telling a good story is harder than it looks, particularly in the realm of business, where often too much emphasis is put on numbers, data, and build…

Digital credentials aren’t as valuable on their own as they are in an ecosystem that uses open standards to connect learners and employers and where relevant data about skills achieved, pathways to new roles, and the needs of the job market intersect. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa talk about standard…

Learning businesses rely on the revenue that comes from their educational offerings. That means learning business professionals have to know how to determine the best pricing—the best pricing for attracting and converting prospective customers, the best pricing for maintaining and maximizing revenue levels, and the best pricing for achieving strate…

With the release of ChatGPT in November 2022, artificial intelligence broke into the mainstream and became a more practical rather than theoretical topic than ever before. AI has the potential to lighten the existing load and to enable new activities for learning businesses, particularly in the realms of marketing and personalization. Erica Salm Re…

Just as taking time to look back and reflect is a good practice, so too is taking time to look ahead and plan. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele share survey data about what learning businesses plan to focus on in 2024. You can use the data for quick benchmarking and to help you get clearer about …

Reflection is a good practice, in life and in learning, especially for those working in and for learning businesses. But it’s all too easy to skip because taking time to reflect often isn’t as pressing and urgent as other things on the to-do list. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele act as avatars a…

Strategy and collaboration in open, loosely connected, complex networks require a different approach than the top-down planning that has long dominated organizational strategy-setting. In this redux episode of the Leading Learning Podcast, co-host Celisa Steele talks with Ed Morrison, who pioneered Strategic Doing, an approach to strategy and colla…

Giving and receiving feedback is harder than most people think. Learning business professionals need to take the time to study the art and science of feedback because of the critical role feedback plays in learning. In this redux episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele discuss how to give and receive feedback e…

Trust is fundamental in marketing. Without trustworthy marketing, products and services, no matter how excellent, will languish because today, by default, audiences doubt what marketers say. What this means is learning businesses need to do the work to collect and use evidence to back up their marketing claims. In episode 388 of the Leading Learnin…

Marketing has arguably undergone more change in the last decade than any other field, which means learning businesses have to stay on top of their marketing game to make sure they reach the right learners and bring in the critical revenue that keeps them humming along. In this episode of the Leading Learning Podcast, number 387, co-host Celisa Stee…

What is capacity? The dictionary defines capacity as “the facility or power to produce, perform, or deploy.” But we dig deeper to look at what capacity means for learning businesses. We explore three key facets of capacity (people, technology, and processes), look at capacity both as an assessment of current reality and a way to think about an idea…

You’ve heard it said that culture eats strategy for lunch, and getting culture right is arguably even more important for learning businesses than for other types of organizations because the creation of a culture that truly embraces learning is so integrally tied to both what a learning business does internally and what it offers externally. This m…

On average, we make 35,000 decisions a day. The sheer quantity means a process for making effective, successful decisions is a foundational aspect of leadership. But decision-making isn't often taught in school or on the job. In this episode of the Leading Learning Podcast, number 384, co-host Celisa Steele talks with Jack Flaherty, author of The D…

Learning styles are a pernicious myth, but learner preferences are a reality that learning businesses disregard at their own risk. Learning businesses need to balance using effective learning strategies and approaches with giving learners want they want. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episo…

Learning businesses that look for results strive to change behavior. They want to develop and deliver learning experiences that support learners in doing something new or doing something better. But designing for behavior change requires a specific focus and understanding of how learning works. Luckily, Leading Learning Podcast co-host Jeff Cobb ge…

This episode will take 30+ minutes to listen to—or less if you like to speed up the audio. But, however long it takes you to get through the episode, we hope you’ll take away at least three things you can use in your learning business. Find a sheet of paper or open a note-taking app, and write down the numbers 1, 2, and 3. As you listen to this con…

The average learning business does a lot. Add what a learning business could or should do to what it already does, and the list of possibilities is overwhelming. This episode of the Leading Learning Podcast focuses on four often-overlooked areas where we think investing more time and energy will pay off for learning businesses: supporting subject m…

Developing effective learning products should be a central goal of all learning businesses, and one way to gauge effectiveness and then refine learning products is with learner surveys. In this episode of the Leading Learning Podcast, co-host Jeff Cobb talks with a true expert in the domains of learner surveys and learning effectiveness: Dr. Will T…

Learning businesses should base their design choices on evidence-based practices. But keeping up with the latest research takes time and energy that many learning business professionals simply don’t have. Luckily, people like Jane Bozarth exist to help bridge the gap between academic research and the implications for the design and delivery of lear…

Practice is a powerful tool for learning, and, when you stop to look at what you do on a daily or weekly basis, you’ll see how common and natural practice is in so many realms. But too often learning businesses don’t incorporate practice into their portfolio of offerings. In this episode of the Leading Learning Podcast, we focus on practice, but, r…

Soft skills training is a different beast than technical training, and Manny Avramidis, president and CEO of the American Management Association, knows this well. AMA provides management development and educational services to individuals and organizations in over 100 countries, with a primary focus on soft skills. In this episode of the Leading Le…

Social learning is a fundamental, age-old method of learning. But it got somewhat lost in the broader adoption of digital learning, especially self-paced e-learning, that happened in the last 20 years, and social learning suffered again during COVID. But, done right, social learning is a highly effective and efficient way to learn. Our guest in thi…

The Leading Learning Podcast is just one part of what we do at Leading Learning. In this episode, we reintroduce Leading Learning and the range of resources, education, and insights Learning Learning provides to learning business professionals. In brief, Leading Learning provides resources, education, and insights to learning business professionals…

On the Leading Learning Podcast, sometimes we get to talk with someone whose thinking and research have deeply influenced our work and lives. Such is the case with Ellen J. Langer, AKA the mother of mindfulness. Dr. Langer was the first woman to be tenured in psychology at Harvard, where she is still professor of psychology. The recipient of three …

Diversity, equity, and inclusion (DEI) are important goals for any business, including learning businesses. In the wake of George Floyd’s murder, DEI gained ground, but many initiatives, unfortunately, have faltered or been cut completely in the years since. Our guest in this episode is Miranda McKie, founder and CEO of McKie Consultants, a strateg…

Business models are a key part of the strategy of any business. But, in our experience, learning businesses often take a set-it-and-forget-it approach to business models. In this episode of the Leading Learning Podcast, we make the argument for why you should regularly revisit your business model. We also discuss the four key facets that are part o…

There are three goals at the heart of almost all learning businesses: reach, revenue, and impact. Generating revenue is essential in helping learning businesses reach the right audience and make an impact. In this episode, co-host Celisa Steele delves into the topic of revenue with Brent Keltner. Brent began his career as a PhD social scientist and…

Learning ecosystems, learning engineering, learning in the flow of life and work—these could be a list of top buzzwords. But each has gained attention for a reason. Each is important in the design and delivery of effective lifelong learning, continuing education, and professional development, and each gets its due in this episode, which features a …

Innovation is crucial to the continued success of any organization, and that’s arguably truer for learning businesses than it is for many other types of organizations because of their focus on external learners and the field, industry, or profession those learners serve. In this episode, we unpack that assertion while also breaking innovation down.…

Managing content well and communicating effectively with audiences are two key competencies needed by a learning business that wants to thrive, and taxonomies and metadata can play an important role in both. Stephanie Lemieux is an information management consultant specializing in taxonomies and metadata. Educated as a librarian, Stephanie is now p…

Empathy is essential to both learner-centered design and effective leadership, and empathy with doubly disadvantaged individuals, like Black women, can be that much more important—and rare. L. Michelle Smith is a certified executive and personal coach whose work is informed by positive psychology and neuroscience. She’s the author of three books, i…

Travel can serve as a field laboratory for learning. Whether a trip is short or long, near or far, done alone or with others, travel offers an opportunity to learn. In this episode, co-hosts Jeff Cobb and Celisa Steele discuss the pre, during, and post phases that make up both travel and learning experiences; feelings of belonging and othering that…