Best Digital CX Podcasts (2024)

1
Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 40:36

1h ago40:36

40:36

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…

1
What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw) 33:16

8h ago33:16

33:16

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS International, more than one in three consumers in the United States don’t consider themselves to…

1
A Cultural AI Shift - DigitalCxO - EP89 13:52

1h ago13:52

13:52

In this podcast, Amanda Razani speaks with Mo Duffy, software engineer manager at Red Hat, about the impact of AI, achieving AI company goals, and the need for business culture to change when it comes to AI implementation and using the various tools available.By Techstrong Group

1
Supply Chain and AI - Digital CxO - Ep88 17:21

2h ago17:21

17:21

Mike Vizard speaks with Duncan Angove, CEO of Blue Yonder, about how AI and other tools are changing the speed and inner workings of the supply chain.By Techstrong Group

1
Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 53:35

7d ago53:35

53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…

1
Business Challenges, Robo Dentistry and Blockchain Solutions - Digital CxO - EP87 18:20

4d ago18:20

18:20

Amanda Razani and Mike Vizard discuss various business challenges, before discussing the latest dental surgery performed by a robot, and how blockchain can simplify luggage shipping. Links Referenced in Podcast: Digital Business Challenges: https://digitalcxo.com/article/legacy-challenges-hamper-it-evolution-composability/ Measuring Value: https://…

1
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 49:18

14d ago49:18

49:18

In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…

1
Distributed Cloud - Digital CxO - EP86 16:30

22d ago16:30

16:30

Amanda Razani speaks with Ari Weil, cloud evangelist for Akamai, about the necessity for distributed cloud and the key issues for business leaders to consider.By Techstrong Group

1
The Four Pillars of Digital Customer Success | Episode 065 31:35

21d ago31:35

31:35

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …

1
Data, Automation Tools, Innovation and AI Burnout - Digital CxO - EP85 21:45

8d ago21:45

21:45

Amanda Razani and Mike Vizard discuss tools for innovation, data management, transformation stories and AI burnout in this podcast. Links Referenced in Podcast: Automation: The Next Phase: https://digitalcxo.com/article/the-next-phase-of-automation-learning-from-the-past-and-looking-to-the-future/ Data Matters: https://digitalcxo.com/article/drivin…

1
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 53:09

28d ago53:09

53:09

In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…

1
How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton) 29:53

14d ago29:53

29:53

On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider every decision, action and strategy from the perspective of the customer. …

1
New Exec Roles, Automation, Robots and More - Digital CxO - EP84 21:58

1M ago21:58

21:58

Amanda Razani and Mike Vizard discuss the possibility for new roles such as chief resiliency officers before talking about what's new in automation, robots and sales. Links Referenced in Podcast: Time for a Chief Resilience Officer: https://digitalcxo.com/article/why-the-crowdstrike-incident-proves-it-is-time-for-a-chief-resilience-officer/ https:/…

1
Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 45:10

1M ago45:10

45:10

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…

1
A Digital and Data Mindset - Digital CxO - EP 83 19:24

1M ago19:24

19:24

In this podcast Amanda Razani and Mike Vizard speak about having a digital mindset, EV charging, fleet management and the supply chain. Links Referenced in Podcast: Getting to the Digital Core: https://digitalcxo.com/article/businesses-must-build-digital-core-to-maximize-ai-operations-investment/ https://digitalcxo.com/video/leadership-insights-dig…

1
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 1:01:37

1M ago1:01:37

1:01:37

Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…

1
Data, Supply Chain Issues and Industry Transformations - Digital CxO - EP82 18:18

2M ago18:18

18:18

Amanda Razani and Mike Vizard discuss the importance of managing data, supply chain issues, various industry struggles and the impact of AI on music. Links Referenced in Podcast: Data Architecture Matters: https://digitalcxo.com/article/building-a-robust-data-architecture-for-future-growth/ https://digitalcxo.com/article/from-privacy-to-performance…

1
GenAI, a Scanniversary Celebration, Remote Work and More - Digital CxO - EP81 16:40

2M ago16:40

16:40

Amanda Razani and Mike Vizard discuss the impact of GenAI, the anniversary of the barcode, a current lawsuit that involves remote workers, and the ways in which technologies are impacting environmental awareness. Links Referenced in Podcast: Gen AI: https://digitalcxo.com/article/genai-helps-drive-digital-transformation/ https://digitalcxo.com/arti…

1
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 53:19

2M ago53:19

53:19

This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…

1
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 33:00

2M ago33:00

33:00

In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup Survey Link Latest Digit…

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 51:00

2M ago51:00

51:00

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of custo…

1
Digital Transformation and Next Gen Survey Results - Digital CxO - EP80 16:20

2M ago16:20

16:20

Amanda Razani speaks with German Soto Sanchez, chief strategy officer at Broadridge, about the results of the company's recent digital transformation and next gen study, along with key takeaways and tips for business leaders. Links Referenced in Podcast: https://www.broadridge.com/2024-digital-transformation-study…

1
Digital Transformation and Next Gen Survey Results - Digital CxO - EP80 16:20

2M ago16:20

16:20

Amanda Razani speaks with German Soto Sanchez, chief strategy officer at Broadridge, about the results of the company's recent digital transformation and next gen study, along with key takeaways and tips for business leaders. Links Referenced in Podcast: https://www.broadridge.com/2024-digital-transformation-study…

1
AI Impacts Multiple Industries - Digital CxO - EP79 21:19

2M ago21:19

21:19

Amanda Razani and Mike Vizard discuss technology advancements, ways to improve customer service, being future-ready, internet concerns and how manufacturing is harnessing data in today's podcast. Links Referenced in Podcast: AR/AI Romance: https://digitalcxo.com/article/augmented-reality-seeks-ai-partner-for-virtual-romance/ https://digitalcxo.com/…

1
AI Impacts Multiple Industries - Digital CxO - EP79 21:19

2M ago21:19

21:19

Amanda Razani and Mike Vizard discuss technology advancements, ways to improve customer service, being future-ready, internet concerns and how manufacturing is harnessing data in today's podcast. Links Referenced in Podcast: AR/AI Romance: https://digitalcxo.com/article/augmented-reality-seeks-ai-partner-for-virtual-romance/ https://digitalcxo.com/…

1
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell) 30:59

2M ago30:59

30:59

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 10 customers consider an immediate response from custome…

1
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 48:33

2M ago48:33

48:33

Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from high touch to tech touch i…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 53:44

3M ago53:44

53:44

Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenue growth through data-dr…

1
AI to the Rescue - Digital CxO - EP78 21:34

3M ago21:34

21:34

Amanda Razani and Mike Vizard discuss new AI tools, the prospect of quantum and work life balance. Links Referenced in Podcast: AI to the Rescue: https://digitalcxo.com/article/pegasystems-extends-reach-of-generative-ai-blueprints/ https://digitalcxo.com/article/automation-anywhere-melds-rpa-and-generative-ai/ https://digitalcxo.com/article/caios-a…

1
AI to the Rescue - Digital CxO - EP78 21:34

3M ago21:34

21:34

Amanda Razani and Mike Vizard discuss new AI tools, the prospect of quantum and work life balance. Links Referenced in Podcast: AI to the Rescue: https://digitalcxo.com/article/pegasystems-extends-reach-of-generative-ai-blueprints/ https://digitalcxo.com/article/automation-anywhere-melds-rpa-and-generative-ai/ https://digitalcxo.com/article/caios-a…

1
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 46:57

3M ago46:57

46:57

Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Chapters: 00:02:28 - Intro…

1
Acquisitions, CIO Roles, Low-Code, Health Care and SMBs - Digital CxO - EP77 15:12

3M ago15:12

15:12

Amanda Razani and Mike Vizard discuss recent company acquisitions, the expanded role of CIOs, the impact of low-code, and the transformation of the health care industry and SMBs. Links Referenced in Podcast: SAP Acquires WalkMe https://digitalcxo.com/article/digital-adoption-concoction-sap-to-acquire-walkme/ Role of CIOs https://digitalcxo.com/arti…

1
Acquisitions, CIO Roles, Low-Code, Health Care and SMBs - Digital CxO - EP77 15:12

3M ago15:12

15:12

Amanda Razani and Mike Vizard discuss recent company acquisitions, the expanded role of CIOs, the impact of low-code, and the transformation of the health care industry and SMBs. Links Referenced in Podcast: SAP Acquires WalkMe https://digitalcxo.com/article/digital-adoption-concoction-sap-to-acquire-walkme/ Role of CIOs https://digitalcxo.com/arti…

1
The Generative AI Primer for CSMs | Episode 055 47:10

3M ago47:10

47:10

In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in this episode, we focus o…

1
All Things Digital Transformation - DigitalCxO - EP76 16:10

3M ago16:10

16:10

Amanda and Mike discuss cloud budget struggles, the use of virtual reality goggles in the workplace, democratizing analytics and AI for social good. Links Referenced in Podcast: Cloud Struggles: https://digitalcxo.com/article/retail-consumer-packaged-goods-firms-struggle-with-cloud-deployment/ Augmented Reality with Apple: https://digitalcxo.com/vi…

1
All Things Digital Transformation - Digital CxO - EP76 16:10

3M ago16:10

16:10

Amanda and Mike discuss cloud budget struggles, the use of virtual reality goggles in the workplace, democratizing analytics and AI for social good. Links Referenced in Podcast: Cloud Struggles: https://digitalcxo.com/article/retail-consumer-packaged-goods-firms-struggle-with-cloud-deployment/ Augmented Reality with Apple: https://digitalcxo.com/vi…

1
Reworking Supply Chains, GenAI Tools, AIoT and Consulting Firm Cuts - Digital CxO - EP75 16:03

3M ago16:03

16:03

Amanda and Mike discuss how business leaders can rework their supply chains to avoid disruptions before talking about the infusion of GenAI in tools and product solutions. Then they discuss the concept of AIoT before finishing the conversation with a review of recent consulting firm cuts and what execs can learn from them. Links Referenced in Podca…

1
Reworking Supply Chains, GenAI Tools, AIoT and Consulting Firm Cuts - Digital CxO - EP75 16:03

3M ago16:03

16:03

Amanda and Mike discuss how business leaders can rework their supply chains to avoid disruptions before talking about the infusion of GenAI in tools and product solutions. Then they discuss the concept of AIoT before finishing the conversation with a review of recent consulting firm cuts and what execs can learn from them. Links Referenced in Podca…

1
How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand) 43:04

3M ago43:04

43:04

On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other forms of advertising. Despite the evidence that word of mouth, facilitated…

1
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 45:48

3M ago45:48

45:48

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself. K…

1
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 1:01:14

4M ago1:01:14

1:01:14

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career j…

1
Broadening Horizons, Digital Twins, Accessibility and More - Digital CxO - EP74 17:14

4M ago17:14

17:14

Amanda and Mike discuss AI adoption, health care advancements and digital twin technology. Then they talk about the need for business leaders to focus on accessibility in their transformation efforts, as well as a cool viewing portal between NY and Dublin that is getting lots of attention. Links Referenced in Podcast: Who Is Using AI for What: http…

1
Broadening Horizons, Digital Twins, Accessibility and More - DigitalCxO - EP74 17:14

4M ago17:14

17:14

Amanda and Mike discuss AI adoption, health care advancements and digital twin technology. Then they talk about the need for business leaders to focus on accessibility in their transformation efforts, as well as a cool viewing portal between NY and Dublin that is getting lots of attention. Links Referenced in Podcast: Who Is Using AI for What: http…

1
Drones, Virtual Tours, Avatars and Sports - Digital CxO - EP73 12:58

4M ago12:58

12:58

Amanda Razani and Mike Vizard discuss how drones are helping in warehouses and manufacturing before talking about the growth of the virtual tour industry. Next, they talk about avatars for customer service. They finish the conversation with a discussion about a new sports streaming service. Links Referenced in Podcast: Drones and Warehouses: https:…

1
Drones, Virtual Tours, Avatars and Sports - Digital CxO - EP73 12:58

4M ago12:58

12:58

Amanda Razani and Mike Vizard discuss how drones are helping in warehouses and manufacturing before talking about the growth of the virtual tour industry. Next, they talk about avatars for customer service. They finish the conversation with a discussion about a new sports streaming service. Links Referenced in Podcast: Drones and Warehouses: https:…

1
State of the Industry and Promise of AI with Jeff Heckler | Episode 052 37:37

4M ago37:37

37:37

Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - Welcome To The Digital Cu…

1
Augmented Reality in Tourism, The Race to Provide GenAI Tools and More - Digital CxO - EP72 18:27

4M ago18:27

18:27

Amanda Razani and Mike Vizard discuss the race to develop new GenAI tools before talking about budgeting for digital transformation initiatives. Then they share the benefits of a good CMS. Next, they discuss the advancements being made in healthtech before sharing how augmented reality is impacting tourism. Links Referenced in Podcast: Knowledge Gr…

1
Augmented Reality in Tourism, The Race to Provide GenAI Tools and More - Digital CxO - EP72 18:27

4M ago18:27

18:27

Amanda Razani and Mike Vizard discuss the race to develop new GenAI tools before talking about budgeting for digital transformation initiatives. Then they share the benefits of a good CMS. Next, they discuss the advancements being made in healthtech before sharing how augmented reality is impacting tourism. Links Referenced in Podcast: Knowledge Gr…

1
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 54:33

4M ago54:33

54:33

Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Caring for your customers 02:…

1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 35:34

4M ago35:34

35:34

As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…

Podcasts Worth a Listen

Digital CX Podcasts

Podcasts Worth a Listen

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