Player FM - Internet Radio Done Right
19 subscribers
Checked 3M ago
Added eight years ago
Content provided by Transforming Experiences in Customer Success and Kristen Hayer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transforming Experiences in Customer Success and Kristen Hayer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
Strikedeck Radio: Customer Success Live
Mark all (un)played …
Manage series 1313386
Content provided by Transforming Experiences in Customer Success and Kristen Hayer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transforming Experiences in Customer Success and Kristen Hayer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Formerly known as Strikedeck Radio
…
continue reading
112 episodes
Mark all (un)played …
Manage series 1313386
Content provided by Transforming Experiences in Customer Success and Kristen Hayer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transforming Experiences in Customer Success and Kristen Hayer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Formerly known as Strikedeck Radio
…
continue reading
112 episodes
Tất cả các tập
×S
Strikedeck Radio: Customer Success Live
1 Episode 109, Sandra Cashe, Setting Up for a CS Platform 25:18
25:18
Play Later
Play Later
Lists
Like
Liked
25:18Join Kristen Hayer in conversation with Sandra Cashe, Chief Customer Officer at Veriforce. Sandra has been getting set up with a new CS platform and talks about her approach to preparing for new customer success technology in this episode.
S
Strikedeck Radio: Customer Success Live
1 Ep 108, Jennie Li, Planning for Digital Customer Success 36:29
36:29
Play Later
Play Later
Lists
Like
Liked
36:29Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She’s on the podcast today to talk about her approach.…
S
Strikedeck Radio: Customer Success Live
Join Kristen Hayer and Tao Stadler as they talk about Scoring Utilization in Customer Success. Tao has developed a report that essentially gives specific aspects of product utilization a score. They call this report the FUGA report. Tao will share more about why he developed this report, how he approached the project, and the results his team has been able to achieve.…
S
Strikedeck Radio: Customer Success Live
1 Ep 106, Irene Lefton, Customer Success from the Customer's Perspective 33:05
33:05
Play Later
Play Later
Lists
Like
Liked
33:05Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.
S
Strikedeck Radio: Customer Success Live
1 Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors 50:41
50:41
Play Later
Play Later
Lists
Like
Liked
50:41Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhyl The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership…
S
Strikedeck Radio: Customer Success Live
1 Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success 26:35
26:35
Play Later
Play Later
Lists
Like
Liked
26:35Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We’ll be talking about this approach, how Chad is using it on his team, and the results he is seeing.
S
Strikedeck Radio: Customer Success Live
1 Ep 103, Bill Cushard, The Business Model of Customer Success 36:17
36:17
Play Later
Play Later
Lists
Like
Liked
36:17Join Kristen Hayer in conversation with Bill Cushard, General Manager at ServiceRocket as they discuss the business model of Customer Success.
S
Strikedeck Radio: Customer Success Live
Join Kristen Hayer in conversation with Gary Rubinstein, Director of Customer Success in APAC at WalkMe as they discuss how he has created an account planning approach for his team that is simple but incredibly successful.
S
Strikedeck Radio: Customer Success Live
1 Ep 101, Emily Garza, Building Cross-Functional Relationships 33:52
33:52
Play Later
Play Later
Lists
Like
Liked
33:52Join Kristen Hayer in conversation with Emily Garza, AVP, Customer Success at Fastly as they talk about about how customer success leaders can build cross-functional relationships with other teams inside their companies.
S
Strikedeck Radio: Customer Success Live
1 Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity 56:32
56:32
Play Later
Play Later
Lists
Like
Liked
56:32It’s been an amazing journey and we want to celebrate with you. Join us at the 100th episode special with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck, and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about how to achieving customer-centricity through executive alignment.…
S
Strikedeck Radio: Customer Success Live
1 We are thrilled to announce that Strikedeck Radio is turning 100! 1:16
1:16
Play Later
Play Later
Lists
Like
Liked
1:16Join us at a live event with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about achieving customer-centricity through executive alignment. Register here: https://medallia.zoom.us/webinar/register/3316222268642/WN_CbgFxh1nSfm9RuGmCJ2YVA…
S
Strikedeck Radio: Customer Success Live
It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciation all these years and want to celebrate with you! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned..…
S
Strikedeck Radio: Customer Success Live
1 Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch 51:25
51:25
Play Later
Play Later
Lists
Like
Liked
51:25Join Kristen Hayer in conversation with Wayne McCulloch, Global Head of Customer Success (SaaS) at Google Cloud as we talk about his new book, The 7 Pillars of Customer Success. I’m excited for all of you to hear more about it along with Wayne’s tips for building a success program.
S
Strikedeck Radio: Customer Success Live
Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches. Check out these links: New Book: https://www.donnaweber.com/book Onboarding ≠ Implementation: https://www.donnaweber.com/post/onboarding-implementation The Neuroscience of Customer Onboarding: https://www.donnaweber.com/post/the-neuroscience-of-customer-onboarding Don’t Let New Customers Fall Through the Cracks: Four Ways to Nail the Handoff: https://www.donnaweber.com/post/don-t-let-new-customers-fall-through-the-cracks-four-ways-to-nail-the-handoff…
S
Strikedeck Radio: Customer Success Live
Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.
Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.