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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
The Grace Message with Dr. Andrew Farley
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Content provided by Andrew Farley and Dr. Andrew Farley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Farley and Dr. Andrew Farley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Pastor and bestselling author Andrew Farley's weekly messages and radio shows.
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222 episodes
Mark all (un)played …
Manage series 3026289
Content provided by Andrew Farley and Dr. Andrew Farley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Farley and Dr. Andrew Farley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Pastor and bestselling author Andrew Farley's weekly messages and radio shows.
…
continue reading
222 episodes
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The Grace Message with Dr. Andrew Farley

Why does 1 John say we need no one to teach us? What does it mean to enter God’s rest? What message did Israel hear and not believe? How is that an example for us today? How do we make sense of a passage in Proverbs that seems contradictory about answering a fool?
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The Grace Message with Dr. Andrew Farley

1 “The Savior of ALL Mankind (1 Timothy 4:10)?” 26:54
26:54
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What did Herbert Armstrong teach in the Worldwide Church of God? Why didn’t the sheep actively repent in the Luke 15 parable? How can Jesus be “the savior of all mankind” (1 Timothy 4:10) if universalism is not true?
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The Grace Message with Dr. Andrew Farley

Did Jesus have siblings? How did the world become populated after the flood? How can I encourage my daughter not to sleep around? What does Paul mean by “law of God” and “law of sin”? Why does God allow evil? How is God‘s will not threatened by the actions of men?
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The Grace Message with Dr. Andrew Farley

1 Gospel Zero: Reclaiming the Radical Message of Grace – Part 4 32:51
32:51
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What if the real gospel isn’t about getting closer to God? Discussion Questions: What role does baptism play? In water? In the Spirit? React to this statement: You are IN the Trinity. How close are you to Jesus? Why? What does it mean to “abide” in Christ? Are you abiding in Him? Why or why not? React to this statement: Christ is your life and you will be revealed with Him in glory. Explain the difference between location (in the Spirit) and walking or setting the mind. What is God’s will for your life? How is this different from what we often hear? What does Philippians 4:13 really mean? How is this different from what the false health-wealth gospel promises?…
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The Grace Message with Dr. Andrew Farley

My friend has a form of religious OCD, and she needs help. Can you offer any advice? Is artificial intelligence inherently evil? How can my mind be renewed when I’m so overwhelmed by circumstances?
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The Grace Message with Dr. Andrew Farley

I received a frightening diagnosis today, and now I’m wondering what happens to Christians when they die? How can I know for sure that the grace of God is real? What about salvation being certain and secure? If God loves everyone, why do some people suffer so much?
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The Grace Message with Dr. Andrew Farley

If God is love, and if love keeps no record of wrongs, then isn’t the whole world forgiven and saved? Wouldn’t that mean no final judgment? Is “once saved, always saved” really the truth? And what about Christians who end up sinning so badly?
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The Grace Message with Dr. Andrew Farley

Does Luke 9 really mean that we have to die daily? Why would we confess our sins to God? Why would we confess to other people? Is our forgiveness hanging in the balance?
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The Grace Message with Dr. Andrew Farley

What does the number 666 mean? Can anyone actually know God well? How can I have more self control in my life? Is it possible for a believer to lose their salvation?
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The Grace Message with Dr. Andrew Farley

1 "How do I break free from the fear of death?" 54:01
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How do I stop blaming myself for a health issue that may (or may not) be a consequence of my choices? How do I break free from the fear of death? What's the meaning of the parable in Matthew 25 about the virgins, the lamps, and the oil? Who is the cloud of witnesses in Hebrews 12:1? How do I practically "fix my eyes" on Jesus and let go of any sin that entangles me?…
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The Grace Message with Dr. Andrew Farley

1 Gospel Zero: Reclaiming the Radical Message of Grace – Part 3 35:56
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If God has forgotten your sins, why haven’t you? You’ve been forgiven – but do you actually believe it? Or are you still treating forgiveness like a mortgage or car payment, chipping away at it with apologies and requests for cleansing? It’s time to ditch that religious mindset. Jesus didn’t die in installments, so your forgiveness isn’t little by little. The cross actually worked, so God remembers your sins no more! If He’s declared your forgiveness a done deal, why are you still keeping score? Don’t be like some who spend their whole lives in church and still miss the incredible truth of total forgiveness. Watch now and rest in what Jesus accomplished! Discussion Questions: How did the Old Testament people experience forgiveness? Why? How many times did Jesus die? Why is this so important? React to this statement: If God is satisfied with the sacrifice of Jesus, you should be too. What is the significance of standing versus being seated in Hebrews 10? React to this statement: God remembers your sins no more! Why is our forgiveness expressed in past tense so many times? How do judgment and condemnation factor in here? Explain in light of the cross. What about the Lord’s Supper? How can we more fully celebrate it with the right focus?…
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The Grace Message with Dr. Andrew Farley

What did Jesus write in the sand when the adulterer stood before her accusers? My wife and I are separated, and I wonder: What's the best path forward? Is worshipping Mary a salvation issue? I attended a funeral, and the priest said the deceased would be "raised on the last day." But I also know that "absent from the body" is "present with the Lord." So, how do we reconcile those two realities?…
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The Grace Message with Dr. Andrew Farley

Did Jesus spend three days in Hell? What does “many are called, fewer chosen” really mean? Why does Hebrew 6 say there’s “no sacrifice left” for some people? Does that mean we believers can lose our salvation?
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The Grace Message with Dr. Andrew Farley

Andrew’s new book, “Gospel Zero” is now available! (https://a.co/d/fYRg55L) Did Peter predict his own imminent death? How do we deal with the fear of death? What’s the answer to anxiety? Does God control who can believe? Or do we really have a choice to respond to the Gospel? Is predestination really about individual selection by God?…
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The Grace Message with Dr. Andrew Farley

I’ve been dealing with so much anxiety! Does it have a physical cause? Spiritual? Both? I’ve been praying for a godly man to come into my life for so long. I’m getting discouraged! What is the best way to share the gospel with unbelievers now that I understand God‘s grace?
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