Answer the Phone so a Debt Collector Can Help

ACA Cast

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Consumers facing hardships have a better chance of resolving them when they communicate with debt collections professionals.
The COVID-19 crisis has brought out the best in humanity as individuals, communities and corporations have found creative ways of assisting people feeling the weight of the pandemic. Interestingly, debt collection professionals have always lent a hand in helping consumers facing challenges through various hardship programs and financial options. In this episode of ACA Cast titled, “Answer the Phone so a Debt Collector can Help,” Kim Coghill, former vice president of communications at ACA International, interviews Kenlyn Gretz, CEO of Americollect in Manitowoc, Wisconsin, and Scott Hearn, president of Universal Fidelity in Katy, Texas, about financial hardship programs and how the industry works with consumers to successfully resolve debt.

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