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Insights Unlocked


1 How Anthropologie gets omnichannel right (and what to learn) 27:29
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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
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Content provided by BBC and BBC World Service. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BBC and BBC World Service or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The latest business and finance news from around the world, on the BBC.
4076 episodes
Mark all (un)played …
Manage series 1301447
Content provided by BBC and BBC World Service. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BBC and BBC World Service or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The latest business and finance news from around the world, on the BBC.
4076 episodes
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World Business Report


The US stock markets ended on a fall to complete a volatile day for economies around the World. President Donald Trump's tariffs have been felt in markets around the globe, with the Americas, Europe and Asia all shaken after a volatile day. Rahul Tandon speaks to an small business in California on how the impact of any tariff battle will affect their business. The latest business and finance news from around the world, on the BBC.…
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World Business Report


Stock markets are the world are hugely volatile after the imposition of US tariffs EU Trade Ministers have met in Luxembourg to discuss Trumps tariffs. Sam Fenwick speaks to Spain’s Finance Minister, Carlos Cuerpo. Asian markets led the way with big selloffs. We speak to Yeo Han-koo, South Korea's former finance minister.…
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World Business Report


1 Wall Street reels after Trump tariff shock wipes trillions off markets 26:26
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Wall Street closes one of its wildest weeks in years, reeling from the impact of Donald Trump’s sweeping new tariffs on global imports. The S&P 500, Nasdaq Composite, and Dow all plunged. We assess the fallout with our US Business Correspondent Michelle Fleury in New York, and speak to Gene Seroka, Executive Director of the Port of Los Angeles—the largest container port in North America—about what it means for trade and supply chains. With trillions wiped off share values, what does it mean for those with pensions heavily tied to Wall Street? Maria Johannssen of AON explains how retirement pots could be hit, and whether there’s cause for alarm. Plus, TikTok survives another day in the US—but for how long? We explore the latest on the app’s uncertain future and who might be lining up to buy it. And as tariffs threaten to raise car prices, we look at why America is phasing out the last of its truly affordable new vehicles. Marketplace’s Henry Epp reports on the death of the compact car.…
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1 China retaliates with extra tariffs on US goods 26:26
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Global stock markets have continued to plunge in response to President Trump's tariff announcement. This comes as China has announced retaliation tax of 34% against the United States for the tariffs imposed by President Donald Trump. However, India is taking a different approach to China, although it was hoping to reach a deal with the US before Trump imposed 27% tariffs. Rob Young will hear from a former India Commerce Secretary. And what does it mean for Lesotho, the 50% tariffs imposed on the small Southern African country? The CEO of the Private Sector Foundation of Lesotho explains. And the final countdown to another TikTok ban is on, and 170 million US users' scrolling and posting is hanging in the balance again.…
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World Business Report


Donald Trump defends tariffs on US imports. This is despite Wall Street suffering its worst day since the early months of the Covid pandemic. The Dow Jones fell by nearly four percent. Pharmaceuticals have been excluded from the 20% tariffs on all EU exporters. Gareth Sheridan, the founder of Nutriband inc. from Dublin tells us more And why have Japanese convenience stores caught the attention of North America. The BBC’s Ruth Alexander reports…
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World Business Report


1 Global markets slide as Trump tariffs hit stocks 26:29
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World leaders, businesses, and consumers have started to grapple with what tariffs announced by the US president Donald Trump really mean. Global markets are already reacting, with volatility in stocks, currency shifts, and businesses weighing the costs of these tariffs. China has angrily condemned Donald Trump's announcement of swingeing tariff increases on imports from around the world. These tariffs hit hardest to some of the world's poorest countries, including Cambodia, Bangladesh and Laos. Sam Fenwick hears about the global impact of these tariffs and how world leaders and businesses are reacting to them.…
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World Business Report


US President Donald Trump has announced a sweeping set of new tariffs targeting countries that export products to the United States. The announcement includes a significant 34 percent tariff on imports from China and a 20 percent tariff on goods from the European Union. The White House stated that the tariffs are designed to be ''reciprocal'', aiming to address what it views as unfair trade practices. Rahul Tandon gets reactions on the potential impact of these tariffs.…
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World Business Report


Global leaders are warning of the negative impact across the world ahead of Donald Trump's sweeping new tariffs – expected to be announced later. The White House says President Trump wants to improve American competitiveness in what it's calling "liberation day". Analysts say US importers would be likely to pass on the costs to consumers, leading to higher prices. Andrew Peach will hear from our correspondents from around the world and how people are waiting for Trump’s announcement and speak to experts.…
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World Business Report


1 What do we know about ‘Liberation Day’ tariffs? 26:28
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What do we know about Donal Trumps ‘Liberation Day’ tariffs? On Wednesday Trump will announce the tariffs the US will impose on its trading partners Argentina’s poverty rate has fallen dramatically. Argentinien journalist Fermin Koop tells us more And Paul Mescal and Barry Keoghan have been confirmed as part of the all-star line-up who will play members of the Beatles in four major new films about the band…
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World Business Report


1 Vietnam seeks deal with US amid Trump's tariff threats 26:27
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With President Donald Trump set to announce a wide range of new tariffs on Wednesday, Andrew Peach takes a closer look at Vietnam, where the government is not adopting a tough stance but is instead aiming to strike a deal. We also examine how the war in Ukraine has accelerated advancements in defence technology in Finland. Plus, why soaring gold prices are good news for South Africa.…
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World Business Report


1 Businesses prepare for Trumps ‘Liberation Day’ 26:28
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Businesses prepare for Trumps ‘Liberation Day’ as the United States heads towards massive introduction of import taxes later this week Japan is one of the US’s biggest investors. How will they cope with tariffs? We hear from Stephen Nagy Professor at the International Christian University in Tokyo. We also hear from Cleveland-Cliffs steel, a US steel company that supports the implementation of tariffs…
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World Business Report


1 Myanmar earthquake: assessing the humanitarian and economic toll 26:27
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As Myanmar grapples with the aftermath of a devastating earthquake, the official death toll has now exceeded two thousand. Sam Fenwick examines the country's economy as rescue operations continue and preparations for rebuilding begin. The world watches closely as President Trump’s so-called "Liberation Day" on tariffs approaches. Plus South African businesses work to repair relations with the US following criticism of the country's land reform policies.…
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World Business Report


1 Myanmar Earthquake: How does aid get to where it’s needed? 26:27
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Myanmar's military leader, Min Aung Hlaing, has made a rare request for international help after a powerful earthquake hit the centre of the country, flattening buildings and bridges. The US vice president, JD Vance, has accused Denmark of underinvesting in the security of Greenland and leaving it vulnerable. The Canadian prime minister, Mark Carney, says he has told Donald Trump that Ottawa will impose retaliatory tariffs on American goods from early April.…
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World Business Report


Myanmar's military rulers have appealed for international help after a massive earthquakes Australians will head to the polls on May 3rd, after the prime minister Anthony Albanese called a federal election And America is seeking to import eggs from European countries as they're in short supply due to the aviation flu outbreak. We hear from a bakery in Brooklyn on how they are coping with the inflated prices of eggs…
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World Business Report


The Canadian prime minister, Mark Carney, has said the United States is no longer a reliable partner after President Donald Trump imposed 25% tariffs on car imports. Rahul Tandon speaks to businesses in both the US and Canada. China's biggest company, Tencent Holdings, has made more than a billion-dollar investment in a new spin-off company of the French gaming giant Ubisoft, which owns franchises including Assassin’s Creed and Tom Clancy’s Rainbow Six.…
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