))
010 Jen Spencer: Building Culture and Customer-Centricity at SmartBug
Manage episode 425549747 series 3564102
Content provided by Chris DuBois. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris DuBois or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hey everyone, today I’m joined by Jen Spencer.
Jen is the CEO of SmartBug Media. At Inbound a few years ago, I’d met some of the SmartBug team and they raved about working there. So, when an opportunity arose to interview their fearless leader, I jumped at the chance.
Jen took over as CEO after being SmartBug’s VP of Sales and Marketing and then CRO. She has a wealth of agency knowledge from multiple fox holes and provided so many great insights in this episode.
In this episode, we discuss:
- How to foster a strong culture, even as your team breaks triple digits
- Why training your clients is one of the best things an agency can do
- How to provide value to a partner ecosystem that gives back
- and more…
You can learn more about Jen at SmartBugMedia.com or on LinkedIn.
-----------
Today’s episode is brought to you by ZenPilot.
There are lots of tools out there for agencies to manage projects. But any project issues aren’t usually caused by the tool. They’re from your own processes.
ZenPilot helps agencies implement their project management tools while streamlining operations, so your team can move from chaos to clarity.
You can see for yourself at ZenPilot.com/forward.
-----------
Subscribe to the Agency Forward blog on Substack.
We have weekly blog content with practical advice to help you advance your agency.
-----------
Want to level up your agency? Get the Dynamic Offers Email Mini-Course
Explore the 5 of the most common challenges agencies face in today's market.
We're talking about the challenges that lead to no prospects, no recurring revenue, and nothing for people to buy from you.
It's worth reading just for the ideas alone.
5 emails. 5 challenges. 5 strategies to fix them.
Get it at DynamicAgencyCourse.com.
-----------
And if you're ready for 1-on-1 help to create some mind-blowing offers for your agency, visit DynamicAgencyOS.com to schedule a free consultation. Running an agency is tough, but you don't need to go it alone.
14 episodes
Share
