Customer-Centric Banking: Asia Commercial Bank's Innovation Journey

AIBP ASEAN B2B Growth

Ms. Chu Hong Hanh, Head of Innovation Lab, Asia Commercial Bank
In this episode, we are joined by Ms. Chu Hong Hanh (Hannah), Head of Innovation Lab at Asia Commercial Bank (ACB). With her wealth of knowledge and experience, we delve into crucial topics such as emerging technologies, what innovation means and how innovation can be measured. As Vietnam's banking industry strives to serve the unbanked and underbanked population, Hannah also shares her enthusiasm for the factors propelling growth within the dynamic and promising landscape of Vietnam.
ACB is one of the leading joint stock commercial banks in Vietnam, with a network of branches and transaction offices spanning 49 provinces out of 63 in the country and has more than 13,000 employees, with many variety of products and services.