EP34 - Navigating Compliance: Essential Steps for MSPs Getting Started

All Things MSP

In this episode of "All Things MSP," hosts Eric Anthony and Justin Esgar delve into the intricate world of compliance for IT service businesses. The discussion revolves around the non-technical aspects of running an MSP and the challenges associated with ensuring both the MSP and its clients remain compliant. The hosts emphasize the cascading nature of compliance, where adherence to regulations trickles down from the MSP to its clients and, in turn, to the clients' clients.

The episode highlights the broad spectrum of compliance considerations, covering diverse services such as computers, chat, email, file sharing, data storage, network, and physical locations. Eric and Justin stress the importance of proactive measures, encouraging listeners to go beyond merely taking advice and conduct in-depth research to understand and implement compliance strategies effectively.

A significant portion of the episode focuses on the checklist for MSP client compliance, including considerations like business regions, industry-specific requirements, and insurance carrier demands. Eric introduces a five-point package designed by Virtua Computers for client offerings in the upcoming year, encompassing endpoints, email and chat, file share, collaboration, and penetration testing.

The hosts emphasize the critical role of defensibility in compliance efforts, highlighting real-world examples such as the recent SolarWinds incident. They stress the need for MSPs to not only prevent issues but also to be able to defend their actions in the event of an incident.

Overall, the episode serves as a guide for MSPs navigating the complex landscape of compliance, providing actionable insights and practical advice.

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Title: "Navigating Compliance: Essential Steps for MSPs Getting Started"