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All Things MSP

Justin Esgar and Eric Anthony

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Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.
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Mac Admins Podcast

Mac Admins Podcast LLC

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A rotating panel of Mac admins and consultants are joined by members of the Mac admin community to discuss the latest news, issues, and challenges of managing Apple devices. New episodes weekly. Join the community at macadmins.org.
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Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
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Trust is a subject we regularly discuss with our guests. How do we trust our users, how do we trust the software they want to run, how do we trust the devices they are on. In the modern world where you can’t believe everything a computer or mobile device is telling you about itself, how do we make sure that the devices we are managing and granting …
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In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony sit down with Adam Engst from TidBits to explore the transformative power of AI in the managed IT services industry. Adam shares his expert insights on how AI can streamline operations, enhance productivity, and offer new opportunities for MSPs. They delve into practical uses of…
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Zach Wasserman from Fleet DM joins the podcast this week to talk about software updates, osquery, DDM, and more! This wide-ranging conversation will cover all manner of new things… (To be finished once we get the full knowledge of WWDC…) Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Zach Wasserman - LinkedIn …
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In this episode of the "All Things MSP" podcast, hosts Justin Esgar and Eric Anthony dive deep into the transformative potential of Skunkworks projects for Managed Service Providers (MSPs) during the summer slowdown. They discuss how businesses can harness the typically quieter summer months to foster creativity, solve long-standing issues, and dri…
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In this episode, we’ll talk about security, ATT&CK, and the changing landscape of Mac security with one of our favoritest guests, Cat Self. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Cat Self - LinkedIn Links: MITRE ATT&CK® Getting Started with ATT&CK (video) ATT&CK Framework v15 Update Log What is STIX/TA…
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So it feels like we should all be wearing white jumpsuits with awesome rainbow stripes, preparing to jump out of a perfectly good aeroplane… It’s been a whirlwind week since the Keynote and now we have finally gotten to watch “What’s new in Device Management” (note the different name this year!) - we thought it would be fun to get together and live…
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In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony delve into the gritty realities of managing a Managed Service Provider (MSP) business. They discuss the essential mindset shifts and hands-on approaches that small MSPs need to thrive in today’s competitive landscape. From handling client stress to the importance of …
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Six Months into the Vision Pro, where are we? What’s working? What’s not? How are people thinking about this new technological innovation? Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Joel Rennich - LinkedIn Bryson Tyrrell - LinkedIn Gerard Massey - LinkedIn Links: Jamf Trust on Vision Pro How to Manage and …
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In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony sit down with Shaun Spencer, an executive performance coach with a rich background in professional athletics and business coaching. Shaun delves into the transformative power of coaching for Managed Service Providers (MSPs) and how it can revolutionize business opera…
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This week Tom, Marcus, and Emily finish off their predictions for next week's Apple World Wide Developer Conference. This conversation was made possible by our sponsors Kandji and Kolide. Hosts: Tom Bridge – @tbridge@theinternet.social Marcus Ransom – @marcusransom Emily Kausalik-Whittle – @emilyooo Links: X World - “I do declare” https://www.youtu…
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In this episode of the All Things/MSP Podcast, hosts Justin Esgar and Eric Anthony tackle the critical issue of technical debt within managed service providers (MSPs). From outdated infrastructure to inefficient processes and security lapses, technical debt can drag down an MSP's performance and profitability. Join us as Justin and Eric share pract…
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Tom hosts a live episode directly from the MacAD conference stage in Brighton as part of this year’s event! Catriona McDonald, Elliot Jordan, and Liam Donnelly join to talk about the conference sessions and everything that’s happened at the event! This conversation was made possible by our sponsors Kandji and Kolide. Hosts: Tom Bridge - @tbridge@th…
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In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony dive deep into the contentious issue of standardization in IT services. They discuss why a one-size-fits-all approach often fails and how IT service providers can strike the right balance between standardization and customization to meet diverse client needs. Drawing…
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This week Tom, Marcus, James, and Emily round up for what they assume is part one of their Apple World Wide Developer Conference predictions for 2024. This conversation was made possible by our sponsors Kandji and Kolide. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Emily Kausalik-Whittle - @modtitan James Smith - @…
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New tech comes and goes faster than ever. In today’s episode we’ll look at evaluating when it’s time to come to users with plans and/or products to help them either embrace or hold off on it, with Andrew Robinson. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Andrew Robinson - LinkedI…
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In this insightful episode of All Things MSP, hosts Justin Esgar and Eric Anthony delve into Kaseya's latest initiatives and what they mean for managed IT service providers. The discussion focuses on Kaseya’s renewed pledge to MSP partnerships, analyzing the implications of their promises and their new pricing strategies. Listen as they debate the …
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In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into the nuances of sales strategies tailored for managed IT service providers. They explore how MSPs can streamline operations and enhance profitability by simplifying their sales cycles and product offerings. The discussion reveals practical tips on emoti…
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Justin Esgar returns to the pod to tell us all about the upcoming ACES Conference in Salt Lake City! Hosts: Charles Edge - @cedge318 Guests: Justin Esgar - LinkedIn Links: ACES Conference Tickets (with discount) ACES Conference If you're interested in sponsoring the Mac Admins Podcast, please email podcast@macadmins.org for more information. Get th…
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Join hosts Justin Esgar and Eric Anthony on the All Things MSP podcast as they dive into a discussion with Shawn Walsh and Dave Cava, partners at Encore Strategic and authors of "The Pumpkin Plans for Managed Service Providers." Discover how these industry veterans took their businesses from humble beginnings to multimillion-dollar enterprises and …
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Remember the ‘90s when Micrososft was the big bad wolf with their anti-competitive methods of pushing Internet Explorer at the expense of Netscape and other non-microsoft browsers? Now the eye of Sauron has turned on Apple and today we are going to discuss the current landscape of phones, app stores, and everything else that it seems all the tech p…
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In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony delve into the critical topic of operational efficiency within managed IT services. They explore practical strategies for enhancing help desk and project management effectiveness, aiming to streamline processes and reduce inefficiencies that can hinder MSP growth. Th…
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This transcript is for the All Things/MSP podcast. In this episode, Eric and Justin discuss the topic of scaling an MSP business. They explore different strategies for scaling, including adding new services, marketing, and acquiring other businesses. They emphasize the importance of budgeting and planning for growth, as well as the need to delegate…
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Tim Perfitt is back to talk about animal husbandry and the best new features that are in XCreds 4.0! Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Tim Perfitt - LinkedIn Links: https://twocanoes.com/products/mac/xcreds/ https://twocanoes.com/knowledge-base/whats-new-in-xcreds-4-0/ htt…
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In this episode, Justin plucks a topic directly out of the Facebook group to discuss, travel expenses. This is a topic that comes up frequently as you begin to gain clients that are not exclusively within your normal radius geographically. We discuss quoting and setting expectations as two key elements of making sure that you and your clients are o…
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Most of us will have seen or heard about Fletcher Previn’s presentation at JNUC 2023 around the employee choice program at Cisco, and how the numbers stack up for offering the mac. This presentation, and Fletcher’s previous presentations for IBM were described from the perspective of the executives and decision makers, and you our dear listeners wi…
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In this episode of the All Things MSP podcast, the hosts discuss mergers and acquisitions (M&A) in the MSP industry. They are joined by Adam Borst, VP of the Vista Business Group, who specializes in working with IT businesses. They discuss the valuation of MSPs, with a focus on EBITDA (earnings before interest, taxes, depreciation, and amortization…
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In this episode we meet Kim Trojanowski and hear a little about her experience with SupportApp and finding and working with new tools. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Guests: Kim Trojanowski - LinkedIn Links: SupportApp - https://github.com/root3nl/SupportApp 2021 SupportApp JNUC Presentation - https://www.y…
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Being a solo admin is great! So is going to a larger team, where the whole is much greater than the sum of its parts. We interview Jordan Burnette about such a transition in today’s episode. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Jordan Burnette - LinkedIn Sponsors: Kandji Koli…
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In this episode of the All Things MSP podcast, the hosts discuss the findings of the new State of the Channel report for 2024. They highlight the importance of hiring a CFO or equivalent financial professional to improve business skills in areas such as financial forecasting, budgeting, and cost control. They also discuss the challenges of competit…
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In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the importance of implementing recurring revenue models in managed service provider (MSP) businesses. They emphasize the benefits of offering monthly recurring revenue (MRR) options to clients, such as increased stability and profitability for the business, a…
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The team from Workbrew joins us this week to discuss the challenges MacAdmins face with Homebrew at their companies. We discuss ways to cut down on IT busywork while also getting ahead with your engineering and security teams with an uncompromising approach to engineering productivity and security posture. Along the way we’ll touch upon maintaining…
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In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the definition of an MSP (Managed Service Provider) and how to explain it to clients. They debate the various interpretations of the term and the different services that fall under the MSP umbrella. They also emphasize the importance of speaking in a language…
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In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony are joined by Joel Abramson from Produce8 to discuss the power of work analytics in boosting productivity and reducing burnout. They explore the inefficiencies caused by distractions, over-collaboration, task switching, and burnout, and how Produce8's platform…
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When polled, one of the most requested guests was one we’ve had on before, Arek Dreyer. So rather than tell Arek, what we wanted to talk about, we thought we’d hit him up for what he wanted to talk about! Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Arek Dreyer - LinkedIn Links: http…
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Keychain is one of the best password managers on the market - especially for the money. In this episode, we chat with Cody Thomas about his research into Keychain security, where he was able to find some successes in red teaming, and where his attempts were thwarted! Hosts: Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Cody Thomas …
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In this insightful episode, we explore the transformative power of outsourcing for Managed Service Providers (MSPs). Discover how delegating non-core tasks can significantly enhance operational efficiency, scalability, and competitiveness in the tech industry. Our discussion sheds light on the best practices for selecting outsourcing partners, mana…
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Join us as Justin Esgar, CEO of Virtua Consulting, and Eric Anthony, founder of the All Things MSP community, dive deep into the nuances of running a successful MSP business. In this episode, they share invaluable insights on operational efficiency, the importance of outsourcing, and strategies to maximize profitability. Discover how adjusting your…
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MacAD returns to Brighton in May of 2024! We’re excited to welcome members of the organizing committee, Maxine & Liam join the podcast to talk about this year’s conference, what attendees can expect, and why you should be booking your trip. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests…
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In this insightful episode of the All Things MSP podcast, hosts Justin Esgar, CEO of Virtua Consulting, and Eric Anthony, founder of the All Things MSP community, delve into the evolving landscape of Managed Service Providers (MSPs). They explore the shift from traditional maintenance roles to strategic management, highlighting the importance of ad…
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Admins face challenges with their own vaults of secrets. How do we secure/share secrets like passwords, but also those that aren’t, like SSH keys, certs, or passkeys? And what about mass deployments and IdP integrations? Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Blake Brandon - Li…
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In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony welcome Rick Valdes of UTMStack to discuss the power of open source in the cybersecurity landscape. UTMStack offers a comprehensive, 100% free open source cybersecurity platform designed for Managed Service Providers (MSPs) seeking to enhance their security se…
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Bravas is a new offering based out of the EU, focused on the small business market. Identity and Device Management together, they’re trying something new for the SMB market. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Guests: Yoann Gini - LinkedIn Links: Bravas - https://www.bravas.io/en/ JWT - https://jwt.io/ WebAuthN …
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Join Justin Esgar, Eric Anthony, and special guest James Kernan in an enlightening discussion on the current landscape of Managed Service Providers (MSPs). In this episode of the All Things MSP podcast we talk to James Kernan, with his 30-year tenure in the industry, shares invaluable insights on overcoming adversity, the benefits of MSP peer group…
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The world is a collection of not-yet-interconnected endpoints. Today, we’re going to talk to Shyam Bhojwani, Director, Business Technology & Cybersecurity on one of the ways to connect those endpoints! Hosts: Charles Edge - @cedge318 Marcus Ransom - @marcusransom Guests: Shyam Bhojwani - LinkedIn Links: Workato Systematic Community - Workato Sponso…
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In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony engage in a thought-provoking conversation with Marnie Stockman and Nick Coniglio, the authors of “Lead it Like Lasso”. This discussion delves into the intricate aspects of lifelong leadership, drawing parallels from the widely acclaimed Ted Lasso series. The …
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New tech comes and goes faster than ever. In today’s episode we’ll look at evaluating when it’s time to come to users with plans and/or products to help them either embrace or hold off on it, with Andrew Robinson. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Guests: Andrew Robinson - LinkedIn Links: Set up iCloud Keychai…
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Join us in this episode of All Things/MSP, where host Eric Anthony sits down with ecosystems expert Greg Plum. Diving into the evolving landscape of MSP ecosystems, Greg offers invaluable insights on how MSPs can leverage ecosystem models to enhance their strategies. This episode provides a unique perspective on ecosystem dynamics, differing from t…
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Tune in to the All Things MSP podcast, where host Justin Esgar and co-host Eric Anthony engage in an insightful discussion with Jeff Farris, CEO of CloudRadial. This episode delves into the transformative strategies for Managed Service Providers (MSPs) in the ever-evolving tech industry. Jeff Farris shares his perspective on the importance of adapt…
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Aftermath is a Swift-based, open-source incident response framework. We’re here with the main contributors to the project to talk about incident response, security life on macOS in late 2023, and using good tools to help make security better. Hosts: Tom Bridge - @tbridge@theinternet.social Charles Edge - @cedge318 Guests: Stuart Ashenbrenner - Link…
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Discover the key to skyrocketing your MSP business in this must-watch episode of 'All Things MSP' with co-hosts Justin Esgar and Eric Anthony, featuring special guest Steph Hilfer from Viim, a purpose-driven branding agency. Dive into a dynamic discussion that reveals essential strategies crucial for the growth and success of your IT services busin…
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