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Bad Business Experience...and my reaction to it!
Manage episode 412073877 series 3030071
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Does a company like Airbnb make mistakes on listing their prices?
Even if they made a mistake, can you imagine their in-charge wanting to pass the mistake on to their customer?
Yes, that is the kind of experience Airbnb has given me during one of these days.
Watch FULL YOUTUBE EPISODE HERE
It's my wife’s 40th birthday and we wanted to stay at a pretty nice place.
But the experience with Airbnb deeply provoked my emotions and compelled me to talk.
How would you handle this situation?
In this episode you will take away many promising insights as below
o Should businesses prioritize good principles over profit?
o Do great products or better offers matter if values and principles are compromised?
Quotes from the episode:
· You can have a better offer or great product but a really shitty person or business formula or system or standard that doesn't care about values and principles is no good at all. Great products are elsewhere as well
· When you're choosing dollar over principle with a first time customer; that just makes his head turn away, may be forever
· Taking responsibility, owning a mistake: what a blessing it is? What level of freedom and excitement comes along!
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