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The future of Telephony w Steve Infante
Manage episode 409439104 series 3561715
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-- Steve: What explains this dichotomy of fantastic, beautiful tools for the consumer and then 1980s for the poor contact center or customer service employee overall? He says it's really and truly interoperability issues.
Steve: There has to be an interoperability and migration plan.
- You are an executive for what we call ccas, contact center as a service. Ccas provides technologies for phone, digital, all that to organizations trying to talk to customers. I want to get your take on this confusing world we live in. How do they navigate that?
- Steve: You don't need an AI strategy to solve business problems. Keen: AI is incorporated into solving this problem. Over time, the cloud will become a more defined and quantifiable benefit value. AI will get there as well, but it's not going to get there.
- Steve, it was awesome having you back on the show. You dropped a lot of nuggets and I can't wait for folks to listen to this. Great to see you. Thank you.
https://www.linkedin.com/in/steveinfante/
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