Best Amas Tenumah Podcasts (2024)

1
My Interview with Author David Coffey 1:19:40

11h ago1:19:40

1:19:40

Send us a Text Message. My Interview with Author David Coffey My Interview with Author David Coffey to discus his new book The Imperfect Individual and the social unrest in the United Kingdom. #Interview with Author David Coffee #author #theimperfectindividual To buy a copy of David's book: The Imperfect Individual https://amzn.to/4dCxUUM David's Y…

1
Is it time to retire NPS? w Rob Dwyer 32:07

6d ago32:07

32:07

Here's a summary of the podcast: Title: It is time to end NPS w Rob Host: Amas Guest: Rob Key Topics Discussed: 1. The state of customer service and declining ACSI ratings 2. Problems with current customer feedback methods, particularly surveys 3. Issues with star ratings and their loss of meaning 4. The evolution of speech analytics in customer se…

1
Can AI fix the call center agent experience? 14:01

6d ago14:01

14:01

Welcome back to the Contact Center Show! Amas and Bob kick off a new season with a dynamic conversation about the state of contact centers and the experiences of contact center agents. **Amas:** "Bob, it’s so good to see you again. How have you been?" **Bob:** "I’m doing well, Amas. It’s great to be back in front of the mic." The duo dives into the…

1
Fixing the contact center agent experience for good w Brian K 43:01

13d ago43:01

43:01

In this episode, Amas welcomes Brian back to the show for yet another insightful discussion, jokingly suggesting they need a loyalty punch card for frequent guests. The conversation dives deep into the challenges and solutions in the contact center industry, particularly focusing on improving the employee experience. Brian explains that the key to …

1
Call center managers are the source of employee pain w Brian 33:49

19d ago33:49

33:49

In this episode, Amas and Brian dive into a compelling discussion about the state of the contact center industry and how it impacts both employees and customers. They reflect on their previous episodes' popularity, emphasizing the resonance of this topic with their audience. Amas expresses gratitude to listeners and encourages feedback via LinkedIn…

1
At What Point Do We Say ENOUGH! ? 1:08:20

21d ago1:08:20

1:08:20

Send us a Text Message. At What Point Do We Say ENOUGH! ? #trump #culture #presidentialrace2024 #butlerpa With the attempted assassination of former president and current Republican presidential candidate, Donald Trump, at what point do each of us say ENOUGH! ? To support Peter's channel please visit his Patreon channel. https://www.patreon.com/PTP…

1
Will AI Kill the contact center? 15:36

30d ago15:36

15:36

Podcast Summary: The Future of Contact Centers with Amas and Bob Hosts: Amas and Bob Topic: The evolving landscape of contact centers and the impact of AI technology. Key Points: Introduction: Amas and Bob reunite to discuss the future of contact centers, emphasizing their long-standing involvement and passion for the industry. Industry Predictions…

1
Fixing the grind in contact centers w Brian K 32:11

2M ago32:11

32:11

### Podcast Episode Notes: "Enhancing Contact Center Work" **Host:** Amas **Guest:** Brian **Episode Summary:** In this insightful follow-up episode, Amas reconnects with Brian to delve deeper into the challenges faced by contact center agents and explore the profound impact of meaningful work on employee satisfaction and performance. Listeners are…

1
How the call center agent job got so bad w Brian Kearney 31:32

2M ago31:32

31:32

### Podcast Summary: "Amas Talks - How the Call Center Agent Job Got So Bad" #### Introduction - **Host:** Amas - **Guest:** Brian, an industry expert focused on improving the lives of call center agents and managers. #### Key Points Discussed: 1. **Current State of Call Center Jobs:** - Call center jobs have become increasingly difficult and less …

1
Unveiling the Dark Side of the Call Center Industry with Amas Tenumah 1:07:34

2M ago1:07:34

1:07:34

Send us a Text Message. Behind the Headset: Conversations with a Call Center Expert I had the pleasure of speaking with Digital Prophet / Customer Service Evangelist / Podcast Host and author Amas Tenumah. His work has been featured on NPR, Fox Business, Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership. H…

1
How to Find a Job In 2024 42:31

2M ago42:31

42:31

Send us a Text Message. How to Find a Job In 2024 The job market is broken. It seems impossible to find employment. In this episode my wife Megan and I will tell you how we approach our job search in 2024. http://www.tealhq.com To Purchase the HoverAir X1 Affiliate Link: https://amzn.to/3Kmfg79 Join this channel to get access to perks: https://www.…

1
Rethinking AI in contact centers w Brian Jeppeson 24:27

3M ago24:27

24:27

### Podcast Episode Notes: "Rethinking AI in Contact Centers" **Host:** Amas **Guest:** Brian **Episode Summary:** In this episode, Amas welcomes Brian, a veteran in the contact center industry, to discuss the evolving role of AI, particularly chatbots and voice assistants, in enhancing both customer and agent experiences. They delve into the pract…

1
Government agencies can teach us about customer experience w Stephanie Thum Ph.D. 37:44

5M ago37:44

37:44

- Stephanie, it is fantastic to see you. I am glad you finally made time for it. Welcome to the show. And congratulations on all your success with the show and your book and everything. - Sludge is a term that's new to me that you introduced into my lexicon. Think about it as friction, as mental, psychological friction when you're trying to get som…

1
What's Up with Life is Meaningless Videos? 1:07:14

5M ago1:07:14

1:07:14

Send us a Text Message. What's Up with Life is Meaningless Videos? There are a variety of YouTube creators making "Life is Meaningless" videos. The authors of these videos discuss how life is meaningless and futile. But why do they make these videos? To support Peter's channel please visit his Patreon channel. https://www.patreon.com/PTPOP My award…

1
Unleashing the limitless potential of A.I. w Carrie Steyer 24:48

5M ago24:48

24:48

- Carrie, we've been trying to do this for a while. How are you? I'm doing well. It's good to see you again as well. Awesome. - Today, Jarrett looks at a purchase that changed your life in a positive way. What is that one purchase to you that was quite impactful? For me, it'll be the Alexa dot. At a smart oven. - Bob Greene: AI has the potential to…

1
The exciting, scary future of customer service? W Lucas Anderson 46:16

6M ago46:16

46:16

- Most contact centerings, customer service organizations have decided it is too inefficient, too expensive to get humans. The cheap and efficient way to scrub all the humanity out of them is to make them more bot like. Luke says the defaults may just very well be bots in the future. - Customer experience became a thing, I don't know, well over a d…

1
Eternal truths in contact center networking w David Hadobas 33:35

6M ago33:35

33:35

David is the founder and CEO of a networking group. Perry: I can't believe it's now 2024. Has put me in touch with many wonderful people I now consider friends. We'll get to know you during the show. - CCNG is a networking group for blue collar contact center workers. How have you done it without commercials, ads, marketing? Enjoy the journey, beca…

1
The future of Telephony w Steve Infante 30:07

6M ago30:07

30:07

-- Steve: What explains this dichotomy of fantastic, beautiful tools for the consumer and then 1980s for the poor contact center or customer service employee overall? He says it's really and truly interoperability issues. Steve: There has to be an interoperability and migration plan. - You are an executive for what we call ccas, contact center as a…

1
Interview with Hollywood Special Effects Artist Det Chansamone of Schoolyard Studio 22:29

6M ago22:29

22:29

Send us a Text Message. Interview with Hollywood special effects artist, Det Chansamone of Schoolyard Studio I had the privilege of sitting down with, Hollywood Special Effects Artist, Det Chansamone, owner of Schoolyard Studio in Burton, Ohio. Schoolyard Studio is Northeast Ohio's premiere film and television production studio For more information…

1
How The Music Business Works 34:07

7M ago34:07

34:07

Send us a Text Message. How the Music Business Works I have created these video in defense of myself and Sage of Quay's Mike Williams exploring the theory that The Beatles were the first manufactured "boy band" who didn't write their own music. #thebeatles #boyband #wreckingcrew #musicbusiness #beatles #boyband To support Peter's channel please vis…

1
The customer Happiness show 14:19

7M ago14:19

14:19

Bob, it has been a while since we have talked to the contact center show audience, and there are some rumors that I want to put to bed. Bob, the word on the street is we got rich and famous and we stopped putting out new show. I've gotten some responses from our fans. Can you put these rumors to bed? What actually happened here? Bob Well, as you ca…

1
Interview with Cleveland Artist Nico Pico Train 31:08

7M ago31:08

31:08

Send us a Text Message. Interview with Cleveland Artist Nico Pico Train On this episode of A Mind Revolution, I interview Cleveland Artist Nico Pico Train #podcast #youtubepodcast #independentartist To view this interview on YouTube click her https://youtu.be/CMfh5OSnEKg To see Nico's photography go to https://www.instagram.com/nicopicotrain/ https…

1
Can we fix Customer Experience? W/Michelle Martinez 34:06

8M ago34:06

34:06

Amas So, Michelle, we both work in the same area around keeping customers happy. And I was reading an article that talked about the ACSI rating, the American Customer Satisfaction index rating, and something happened. From 2006 on, we were on a steady rise. And in 2018, it starts to plummet. And I don't think anyone needs data to tell them that c…

1
Why Ask Why? 32:01

8M ago32:01

32:01

Send us a Text Message. Why Ask Why? Why ask Why? The first step in taking the red pill and awaken from your slumber is to ask, Why? Vimeo https://vimeo.com/ondemand/theartistadocumentary Demo Reel on Vimeo https://vimeo.com/manage/videos/577837143 PTPOP Merchandise on T-Spring https://skating-bear-studios.creator-spring.com/ Podcast - PTPOP A Mind…

1
Revolutionizing Knowledge w AI - Dr Blumer 38:18

9M ago38:18

38:18

- Knowledge is the essential building block for pretty much everything we do. But I think the difference is if you don't apply the knowledge, it's useless. And that's why I think knowledge management and all these things we are discussing is so relevant and exciting. - Where I spend an unreasonable amount of time is reading. Apart from that, I real…

1
Mike Williams Interviews me Corporate Life, Road to Forgiveness and The Beatles 1:11:00

9M ago1:11:00

1:11:00

Send us a Text Message. Thanks to #Mikewilliams of Sage of Quay Radio to speak with me on November 17, 2023: Mike and I discussed my film Road To Forgiveness, working in the corporate world, and the Beatles. #ptpop #sageofquay #mikewilliams Peter's Award winning documentary: Road to Forgiveness - Addiction Spares No-one. https://youtu.be/6GczCpfecu…

1
The Shocking Reality of Now and Then Comments 15:26

9M ago15:26

15:26

Send us a Text Message. The Shocking Reality of Now and Then Comments In this episode I comment on comments made on #thebeatles video Now and Then #nowandthenthebeatles PTPOP Season: 5 Episode: 9 Description Artists Rafi Perez and Klee Angelie Today I have artists Rafi Perez and Klee Angelie They are award winning fine artists and aspiring musician…

1
Customer Service & Life Lessons with Bob Furniss 35:36

9M ago35:36

35:36

- Bob: I heard a rumor that you retired to your beach house. Is this true? I've been in the customer service industry for my whole life. I may announce some stuff in the next couple of months. Redoing Bobfurniss.com . If the listeners want more details, go to my LinkedIn Bob Furniss. - The best and worst customer service experiences include Ally Ba…

1
Transformation is About Leadership 50:48

10M ago50:48

50:48

- Are you in agreement with Mr. Pachai that AI is going to be more profound than fire or electricity or anything that we have done in the past? I find it an interesting question because often the question circles around, are we headed in the direction of a utopia or Dystopia? - We are in the middle of that change, let's call it whatever, digital tr…

1
Fixing Voice of the Customer with Nate Brown 41:32

10M ago41:32

41:32

- Nate Brown is the one and only Nate Brown. "Thrilled to be here. Love your show," he says. "It's an absolute honor" - Our podcast is delivering you CX gems and an endorsement of raw milk. The most important job for CX is listening to people. Organizations are terrible. The more that they get burned out and lose the gift of authenticity, the more …

1
Why Transformation Is So Hard w Amayea Maat 28:46

11M ago28:46

28:46

- Waise of tech has turned out to be a scam. It's not just a tech issue, it's organizations and corporate America in general. Amaya will help us figure out why this is the case. - What life mystery did you discover embarrassingly too late in life? Mine is I found out that wrestling wasn't real in college. You have to have oil in your car on a regul…

1
Legendary service stories to inspire you 5:47

11M ago5:47

5:47

The late Herb Kelleher was the former CEO of Southwest Airlines. His secret came to a very simple formula. He just trusts his people implicitly. Another legend was Tony Hsieh, the then CEO of Zappos. People find their customer service legends very inspirational. for more information, Visit: amastalks.com…

1
Can Gen X Save us from our Tech addiction? w Christine Mchone 22:59

11M ago22:59

22:59

A study says 53% of us have something called nomophobia. Nomophobia is cell phone addiction. I think technology has this way of changing us. Christine is the perfect guest to discuss this with. - Gen X is often the most forgotten generation in the middle. What we got right with technology is the democratization of information. But sometimes technol…

1
2 ways to deal with Anger 1:42

12M ago1:42

1:42

There are two sure ways to remove anger from your mind

1
Is anger useful? 4:13

12M ago4:13

4:13

The Stoics do not believe anger is a useful emotion. Anger is usually not a thoughtful thing. It also depletes your energy. The most irrational part about anger is you are now being controlled by somebody else when you're angry. for more info: https://amastalks.com/

1
What is Good Service? 5:42

12M ago5:42

5:42

The most pressing question that I answer almost every single day is how do you get great customer service? He says the real question is what is good service to you? Amas: No two organizations have identical goals and ideas about what good service means.By Amas Tenumah

1
The Uber Ratings Inflation 27:52

1y ago27:52

27:52

- Do you know what your Uber rating is? What about your airbnb rating and does it actually matter to you if you answered? I want to talk about this topic with you around ratings and feedback. It's my first podcast. This is going to be a good show. - In 1970, the average GPA was about 3.0. As of 2022, it's 3.8. Where does this culture of everyone ha…

1
Trailer 0:49

1y ago0:49

0:49

Ratings inflation trailer

1
How technology changes us 6:04

1y ago6:04

6:04

The most consequential American inventor once predicted the following: “The time will come when people will travel in stages moved by steam engines from one city to another, almost as fast as birds can fly, 15 or 20 miles an hour.” People mocked the great Oliver Evans when he uttered those words. He was right, the steam engine changed the course of…

Podcasts Worth a Listen

Amas Tenumah Podcasts

Podcasts Worth a Listen

Quick Reference Guide