Episode 11: Laurel Ruma (O'Reilly Media)

Authority Issues

In this episode Kendall, Rachel, and Laurel Ruma discuss:

• Learning how to talk to strangers by working on a farm
• Accepting that there is stuff that is out of your control and moving on from it instead of getting hung up on it
• The real value of forcing yourself out of your comfort zone and encountering people who are different from you
• Things that Kendall finds creepy
• Getting involved in Twitter wars is a terrible idea
• Being "the voice of reason" among her peer group
• Coaching employees about what's appropriate to discuss on social media
• Getting Bill O'Reilly's hate mail (!)
• The power of sideways leadership in communicating major changes from management
• How leadership applies to working with your customers as well as your employees
• Having to dial back her extroversion to not freak out your introverted customers :)
• Acknowledging imperfection in oneself
• Laurel's interests: BABES – Boston Area Beer Enthusiasts Society, Scandinavian Noir literature, and She Geeks Out
• Kendall's poor taste in beer :)
• Laurel's plan for when she wins the lottery :)

Find Laurel on social media as "laurel@oreilly"

Special thanks to Mel Stanley for our theme music <3