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How Southwest Airlines Keeps ABM Simple To Drive Engagement & Revenue

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Manage episode 366037826 series 2544477
Content provided by Demand Gen Report. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Demand Gen Report or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Many businesses believe ABM requires complex technology systems and strategies, but the team at Southwest Airlines begs to differ. They kept it simple to get more business travelers flying by focusing on engagement and revenue, and achieved outstanding results in the process: The promotion led to an impressive 22% increase in incremental revenue from a single account!

In this episode, we look back at one of the most popular sessions of #B2BMX, which featured Alexis Skipper and Mia Meade of Southwest Airlines and Neha Shah of Salesforce as they discussed their unique ABM case study. The trio also touched upon the top challenges and trends of 2022 and shared strategies to overcome them in 2023 and beyond. Tune in to learn:

  • In-depth research from Salesforce’s “Global State of Marketing” report;
  • The challenges marketers are facing with customer expectations and measuring marketing impact;
  • How referral programs and other strategies are an effective tool to drive engagement with accounts and open new opportunities; and
  • Tips and best practices from Southwest Airlines on leveraging marketing automation to implement these strategies.

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  continue reading

160 episodes

Artwork
iconShare
 
Manage episode 366037826 series 2544477
Content provided by Demand Gen Report. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Demand Gen Report or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Many businesses believe ABM requires complex technology systems and strategies, but the team at Southwest Airlines begs to differ. They kept it simple to get more business travelers flying by focusing on engagement and revenue, and achieved outstanding results in the process: The promotion led to an impressive 22% increase in incremental revenue from a single account!

In this episode, we look back at one of the most popular sessions of #B2BMX, which featured Alexis Skipper and Mia Meade of Southwest Airlines and Neha Shah of Salesforce as they discussed their unique ABM case study. The trio also touched upon the top challenges and trends of 2022 and shared strategies to overcome them in 2023 and beyond. Tune in to learn:

  • In-depth research from Salesforce’s “Global State of Marketing” report;
  • The challenges marketers are facing with customer expectations and measuring marketing impact;
  • How referral programs and other strategies are an effective tool to drive engagement with accounts and open new opportunities; and
  • Tips and best practices from Southwest Airlines on leveraging marketing automation to implement these strategies.

RELATED LINKS

  continue reading

160 episodes

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