Exit: Strategy

Bad Impressions

We talk to Darren Fike about a potential DoorDash crash, plus why Air B'n'B could successfully rent the average consumer their own gutter and still get a five star review. The gang REALLY wants you to know that they're big tippers, but also that adding a tip line to everything is the ultimate scam du jour that ends up stiffing workers and scapegoating consumers for business's unwillingness to sort out their own labor costs. Agency strategy is usually a nebulous fog, which is weird because it's a nebulous fog that gets promoted very fast, so you think somebody would hold these vapor clouds atop C Suite mountain accountable for fixing this. Until the clouds come home, agencies imitate management consultancies, which won't work, because get this...the consultancies' brands are too strong. Randy eulogizes defunct ride sharing service Juno, and her VIP status with them. Lee bleeps multiple brand names from the episode, some because he likes them, and some because he doesn't, the guy is out of control.