Ken Thompson on Organizational Change and Impact on Customers & Employees

Be Customer Led

“If an organization is getting certain results, it’s because it’s designed to get those results. So if you want to have different results, then we need to design the organization to deliver different results.”

This week on Be Customer Led with Bill Staikos, we’re having a deep conversation about organizational change with Ken Thompson, principal partner and CEO of AlignOrg Solutions. In his current role, Ken has led multiple successful strategic organization transformation initiatives with Google, FedEx, Adobe, and many other global industry leaders. Throughout today’s episode, Ken shares his expertise in organization design, operational efficiency, and strategies for organizations to win in a highly competitive marketplace.

[01:13] Ken’s Story – We start the conversation with what led Ken to start his company and how his military experience shaped his career path.

[04:31] AlignOrg Solutions – What strategic organization design is, and how Ken’s firm, AlignOrg Solutions, helps its clients build a winning strategy.

[08:35] Reasons for Struggling - Why many organizations struggle to design their organization in a way that allows them to get the results they want.

[12:55] The Starting Point – How to start making changes that would benefit the business, its employees, customers, investors, and other key stakeholders.

[17:44] Good and Bad Customer Experiences – We talk about some of the customer experiences we’ve had and the lessons businesses can learn from these experiences.

[23:10] Mastering the Cube – We dive into the core content of the book published by Ken’s company, Mastering the Cube: Overcoming Stumbling Blocks and Building an Organization that Works.

[27:03] Change Management – Ken talks about the approach AlignOrg takes when looking at change management for its clients.

[31:45] Inspiration – Ken’s sources of inspiration and why Ken loves the exposure he gets from books.

Resources

Connect with Ken

Phone: [phone] (M)

Email: [e-mail]

Website: www.alignorg.com