#11 B&P - How to Lead the AI Transformation in an Ethical Way

Bots & People

#Technologie #Entrepreneur #Business #Bildung #Selbstentwicklung #podcast@botsandpeople.com #Nico Bitzer

40:34

We’ve turned intuition into a buzzword—flattened it into a slogan, a gut feeling, or a vague whisper we don’t always know how to hear. But what if intuition is so much more? What if it's one of the most powerful tools we have—and we’ve just forgotten how to use it? In this episode, I’m joined by Hrund Gunnsteinsdóttir , Icelandic thought leader, filmmaker, and author of InnSæi: Icelandic Wisdom for Turbulent Times . Hrund has spent over 20 years studying and teaching the science and art of intuition through her TED Talk, Netflix documentary (InnSæi: The Power of Intuition), and global work on leadership, innovation, and inner knowing. Together, we explore what intuition really is (hint: not woo-woo), how to cultivate it in a culture obsessed with logic and overthinking, and why your ability to listen to yourself might be the most essential skill you can develop. In This Episode, We Cover: ✅ Why we’ve misunderstood intuition—and how to reclaim it ✅ Practical ways to strengthen your intuitive muscle ✅ What Icelandic wisdom teaches us about inner knowing ✅ How to use intuition during uncertainty and decision-making ✅ Why trusting yourself is an act of rebellion (and power) Intuition isn’t magic—it’s a deep, internal guidance system that already exists inside you. The question is: are you listening? Connect with Hrund: Website: www.hrundgunnsteinsdottir.com TedTalk: https://www.ted.com/talks/hrund_gunnsteinsdottir_listen_to_your_intuition_it_can_help_you_navigate_the_future?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare Newsletter: https://hrundgunnsteinsdottir.com/blog/ LI: www.linkedin.com/in/hrundgunnsteinsdottir IG: https://www.instagram.com/hrundgunnsteinsdottir/ Book: InnSæi: Icelandic Wisdom for Turbulent Times Related Podcast Episodes: How To Breathe: Breathwork, Intuition and Flow State with Francesca Sipma | 267 VI4P - Know Who You Are (Chapter 4) Gentleness: Cultivating Compassion for Yourself and Others with Courtney Carver | 282 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music Learn more about your ad choices. Visit megaphone.fm/adchoices…

about a year ago 40:33

MP3

This week on the Bots & People Podcast, Nico talks with Jean Enno Charton, Director of Digital Ethics & Bioethics at Merck Group.

They discuss:

What are ethical frameworks and how do they actually work?
Why ethical challenges in AI aren’t always about the tech—they’re about the people using it
Why long-term thinking is crucial when dealing with the fast-moving world of AI

This episode tackles big questions and shows how ethics and innovation go hand in hand 🤝

More insights from B&P:

Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation.
Connect with Jean on LinkedIn.
Subscribe to the FutureSkill Mag for L&D.
Who is Bots&People? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!

100 episodes

#11 B&P - How to Lead the AI Transformation in an Ethical Way

Bots & People

published about a year ago

MP3

This week on the Bots & People Podcast, Nico talks with Jean Enno Charton, Director of Digital Ethics & Bioethics at Merck Group.

They discuss:

What are ethical frameworks and how do they actually work?
Why ethical challenges in AI aren’t always about the tech—they’re about the people using it
Why long-term thinking is crucial when dealing with the fast-moving world of AI

This episode tackles big questions and shows how ethics and innovation go hand in hand 🤝

More insights from B&P:

Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation.
Connect with Jean on LinkedIn.
Subscribe to the FutureSkill Mag for L&D.
Who is Bots&People? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!

100 episodes

#Technologie #Entrepreneur #Business #Bildung #Selbstentwicklung #podcast@botsandpeople.com #Nico Bitzer

Alle Folgen

Bots & People

1
#13 B&P - Avoid AI Compliance Mistakes: What Leaders Need to Know about the EU AI Act 48:22

12 weeks ago48:22

48:22

🚨 The EU AI Act is here — What does it mean for your company? The EU AI Act is the first major regulation on artificial intelligence, and it’s going to impact almost every company—not just AI developers. If your business uses AI tools like ChatGPT, Co-Pilot, or automated HR systems, you need to be prepared. Nico Bitzer talks with Tea Mustać, AI & Legal Expert at Spirit Legal. Tea explains the complex regulations in a simple, digestible way: ⚖️ What does the EU AI Act regulate? 💡 Who should be responsible for implementing the EU AI Act rules? 🚨 Will AI literacy become mandatory for employees? 🔍 Is there an AI police coming to check on us? This episode is a must-listen for all business leaders, HR teams, compliance officers, and anyone using AI at work. Do you have any questions about the EU AI Act? Ask in the comments, and we will cover all of them! More insights from B&P: Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation. Connect with Tea on LinkedIn . Subscribe to the FutureSkill Mag for L&D . Who is Bots&People ? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!…

Bots & People

1
#12 B&P - Closing Gender Gap in Data and AI 35:51

14 weeks ago35:51

35:51

In this episode, Nico chats with Verena Weber, AI Strategy Consultant, and ML Scientist. They talk about: 💡 The biggest misconceptions about women in tech and leadership 🧠 Unconscious bias and how it shapes our careers 🔄 How hyper-masculine work cultures affect everyone ⚖️ What companies can do to make tech more inclusive It’s a must-listen for anyone passionate about diversity, leadership, and the future of tech! 💡 Want more L&D and AI insights? More insights from B&P: Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation. Connect with Verena on LinkedIn . Women in AI newsletter by Verena. Subscribe to the FutureSkill Mag for L&D . Who is Bots&People ? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!…

Bots & People

1
#11 B&P - How to Lead the AI Transformation in an Ethical Way 40:33

15 weeks ago40:33

40:33

This week on the Bots & People Podcast, Nico talks with Jean Enno Charton, Director of Digital Ethics & Bioethics at Merck Group. They discuss: What are ethical frameworks and how do they actually work? Why ethical challenges in AI aren’t always about the tech—they’re about the people using it Why long-term thinking is crucial when dealing with the fast-moving world of AI This episode tackles big questions and shows how ethics and innovation go hand in hand 🤝 More insights from B&P: Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation. Connect with Jean on LinkedIn . Subscribe to the FutureSkill Mag for L&D . Who is Bots&People ? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!…

Bots & People

1
#10 B&P - Innovating Learning & Development in Pharma: Tools, Trends, and AI Adoption 31:11

26 weeks ago31:11

31:11

Stacy Hubiak is a veteran in Learning & Development with 25+ years of experience in the pharmaceutical industry. Currently the Head of R&D Learning and Development at Organon, Stacy chats with Nico and shares her insights on: Building intuitive, role-specific learning ecosystems. How generative AI is revolutionizing training and upskilling in pharma. Lessons from successful L&D projects that saved time and enhanced productivity. Overcoming resistance to AI adoption in highly regulated industries. The importance of culture and innovation in driving organizational change. More insights from B&P: Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation. Subscribe to the FutureSkill Mag for L&D . Who is Bots&People ? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!…

Bots & People

1
#9 B&P - The Future of AI in Enterprises: Building a Culture 38:47

27 weeks ago38:47

38:47

We talk with Andreas Welsch —author of AI Leadership Handbook and What’s the Buzz podcast host— about actionable AI adoption strategies for enterprise organizations. Nico and Andreas discuss: How to align AI projects with real business problems and goals. The synergy between process automation and AI. How to overcome resistance to AI in large organizations. Avoiding common pitfalls in AI projects. The future of AI in enterprise workflows and tools. 🎙Listen to the episode on all podcasting platforms and share your thoughts with us in the comments! More insights from B&P: Connect with me, Nico, on LinkedIn – I share my day-to-day experience helping enterprises adopt AI and automation. Subscribe to the FutureSkill Mag for L&D . Who is Bots&People ? Learn about our expert-led live cohorts, workshops, and coaching journeys for AI!…

Bots & People

1
#8 B&P - Beyond the Hype: Realizing AI's Potential in Bayer's SCM 50:57

40 weeks ago50:57

50:57

We sit down with Frank Giroux, Manager of Digital SCM Transformation at Bayer, a global leader in pharmaceuticals. Frank reflects on his 24-year journey at Bayer, highlighting what keeps him engaged and motivated. He shares how Bayer is integrating generative AI into its supply chain processes and discusses strategies for balancing long-term digital transformation goals with rapid adoption of new technologies. Key topics discussed include: Staying motivated and evolving in a 24-year career at BayerImplementing generative AI in a corporate setting and overcoming challenges The future of supply chain management through digital innovation Let us know your thoughts or suggest future guests at podcast@botsandpeople.com. For more insights from Bots & People: Subscribe to our bi-weekly FutureSkill Mag for L&D: https://www.botsandpeople.com/futureskill-mag Check out our Website: https://www.botsandpeople.com/ Follow us on LinkedIn: linkedin.com/company/botsandpeople/…

Bots & People

1
#7 B&P - The Three Pillars of a Data-Driven Organization: A Blueprint by Evonik | Dr. Sven Bettermann, Global Head of Digitalization for Evonik 50:29

45 weeks ago50:29

50:29

We sit down with Dr. Sven Bettermann, Global Head of Digitalization at Evonik, a worldwide leading company in specialty chemicals. Sven shares his journey from a plant management role to leading the company's digital initiatives, highlighting how digitalization is crucial in optimizing Evonik's chemical processes and driving innovation across the business. Key topics discussed are: Transitioning to and empowering data-driven decision making at Evonik Change Management: How to build a data-driven organization Enabling digital transformation through upskilling The three pillars required for a successful digital transformation in any organization Let us know what you thought of this episode, or who you would like to see on the podcast next at podcast@botsandpeople.com. For more insights from Bots & People: Subscribe to our bi-weekly FutureSkill Mag for L&D: https://www.botsandpeople.com/futureskill-mag Check out our Website: https://www.botsandpeople.com/ Follow us on LinkedIn: linkedin.com/company/botsandpeople/…

Bots & People

1
#6 B&P - The Learning Culture Revolution: How to Develop a Skilled Workforce | Dr. Thomas Tillmann, CEO & Co-Founder of LernHacks 44:57

48 weeks ago44:57

44:57

Join us in this episode as Thomas Tillmann, co-founder of LernHacks, delves into the transformative power of cultivating a strong learning culture within organizations. Continuous Learning: Discover actionable strategies to embed ongoing education seamlessly into your company’s daily operations. Employee Engagement: Learn how to enhance career growth, making employees eager to develop their skills, which in turn drives business success. Leadership and AI: Explore how innovative learning practices and AI integration can prepare leaders for future challenges. U nlock the secrets to creating a learning culture that not only boosts individual development but also propels your organization towards greater success. Discover the impact of a thriving learning environment on your organization’s performance. Follow our podcast on Spotify and Apple Podcasts for more insights and episodes! Let us know what you think of this episode at podcast@botsandpeople.com.…

Bots & People

1
#5 B&P - Das L&D Wunder: Stackfuel's Rezept für eine 90%-ige Abschlussquote | Leo Marose, CEO von Stackfuel 41:41

1 year ago41:41

41:41

In this german-speaking episode, our guest Leo Marose shares his open secret on how his company achieves an impressive 90% completion rate in its learning programs. He also discusses the strategies that make Stackfuel a leader in the digital education landscape and lets you know how your organization can benefit from these approaches. Key insights are: Success Formula for High Completion Rates: Uncover the proven methods and approaches that help Stackfuel achieve a completion rate of over 90%. Upskilling and Reskilling in the Digital Age: Learn how Stackfuel supports companies in equipping their employees with the necessary digital skills for the future. Top-Down vs. Bottom-Up Approaches in L&D: A discussion on the most effective strategies for implementing learning and development programs in organizations. Importance of Data Competency: Understand why data competency is a critical factor for organizational competitiveness and how it can be effectively imparted Let us know what you think and let us know of your dream guest at podcast@botsandpeople.com. Don't forget to follow this podcast if you want to catch all the episodes!…

Bots & People

1
#4 B&P - Why Your Digital Adoption Strategy is Failing: The Key to Digital Readiness | Thomas Jenewein, Digital Ambassador & Business Development Manager for SAP 45:46

1 year ago45:46

45:46

"We must think about adoption in a broader sense; it's not only about usage but also about impacting our business models, processes, and roles." SAP's Thomas Jenewein dives in on why your digital adoption strategies are failing. And, if you're on the wrong track, how to correct the course. Here's what you can expect from this episode: SAP Training Insights : Explore effective strategies for SAP adoption and integration into L&D initiatives. Overcoming Adoption Barriers : Learn how to tackle resistance to digital tools and foster successful technological transformation. Role of L&D in Strategy : Discover the impact of learning and development on shaping organizational strategies and outcomes. Future of Digital Learning : Gain insights into emerging trends and the role of AI in revolutionizing L&D practices. Have a look at Thomas' openSAP Podcast here, where he talks all about corporate learning & new work: https://podcast.opensap.info/education-newscast/ Fore more insightful episodes, follow our podcast and let us know what you think at podcast@botsandpeople.com…

Bots & People

1
#3 B&P - Winning the Digital Race: How to Transform Successfully - Now! | Sarah Lawton-Duma, CEO of kloeckner.ci 50:56

1 year ago50:56

50:56

This episode with Sarah Lawton-Duma, CEO of kloeckner.ci asks the question: Digitalization is running - are you keeping up? A must-listen for those looking to accelerate digital transformation effectively. Key highlights include: Rapid Transformation : Sarah shares her strategies for quick digital integration, focusing on incremental changes that align with long-term goals. Key Tactics : Learn about the agile methodologies and the critical importance of adapting swiftly to technological advances to stay competitive. People at the Core : Discover why a people-focused approach is essential in digital transformation, ensuring technology serves the workforce and enhances productivity. Diversity and Women in Leadership: Why diversity and people, especially women, from different backgrounds drive innovation and new perspectives in a positive way. This episode is a must-listen for any type of Transformation leaders eager to implement change quickly and successfully in their organizations!…

Bots & People

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#2 B&P - Navigating a "Digital-First" World: Lessons from a CIO | Ales Drabek, CIO & CDO of Lampenwelt 46:08

1 year ago46:08

46:08

In this episode, CIO & CDO Ales Drabek unveils the essence of steering digital transformation and L&D. From his transition from nuclear physics to CIO, Ales discusses balancing innovation with foundational tech, leveraging AI for efficiency, and the critical skills for future leadership. Dive into Ales's strategies for modernizing tech landscapes and fostering a culture of continuous learning and adaptation. A must-listen for those looking to navigate the complexities of digital evolution in today's fast-paced world! Want us to interview your dream guest or leave some general feedback? Send a mail to: podcast@botsandpeople.com or shoot us a DM via LinkedIn! Follow us on LinkedIn here: https://www.linkedin.com/company/botsandpeople Follow this podcast and stay tuned for more episodes!…

Bots & People

1
#1 B&P - Wie treibt man eine digitale Transformation voran? | Stefan Latuski, CIO der Bundesagentur für Arbeit 48:39

1 year ago48:39

48:39

In this (german-speaking) episode, Stefan Latuski, CIO of Bundesagentur für Arbeit, unveils the strategic initiatives propelling the public agency toward becoming one of Europe's most modern public service providers in the labor market. Tune in to witness: - a candid discussion on the balance between innovation and human-centric change management - The future skills required in the evolving job market - The transformative landscape of digitalization and automation - Navigating the challenges of the demographic shift Want us to interview your dream guest or leave some general feedback? Send a mail to: podcast@botsandpeople.com or shoot us a DM via LinkedIn! Follow us on LinkedIn here: https://www.linkedin.com/company/botsandpeople Follow this podcast and stay tuned for more episodes!…

Bots & People

1
#29 Automation Talk - The Leadership Blueprint: How to Cultivate Great Leaders 40:30

2 years ago40:30

40:30

Join Nico Bitzer and Dr. Matthias T. of FIEGE in their journey to explore leadership. Find out what makes a great leader and how to foster a leadership culture in your company. Learn how to create a strong team that is ready to weather any storm!⛈️ Check out more insights from Bots & People: Subscribe to the monthly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Website: https://www.botsandpeople.com/ Email: podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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#28 Automation Talk - SAP: Learn from the Legend 46:56

2 years ago46:56

46:56

Join Nico Bitzer and André Borchert to look behind the scenes of SAP. Learn what makes SAP so unique among other solutions. Find out how they collaborate with other automation companies. Discover their unique approach to citizen development. Unveil the potential future of process automation. Check out more insights from Bots & People: Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Website: https://www.botsandpeople.com/ Email: podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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#27 Automation Talk - Sustainable AI & Data Strategy for corporates - preventing the headless chicken mode 42:26

2 years ago42:26

42:26

Learn how to not be a headless chicken🐔 in the world of AI and automation in this light-hearted talk with Caroline Kleist and Nico Bitzer. Join us and learn about automation strategies that big and small companies use and how you can implement them for your own enterprise. Discover potential use cases for AI and sustainability concerns of automation. Check out more insights from Bots & People: Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Website: https://www.botsandpeople.com/ Email: podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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#26 Automation Talk - The Future of Procure-to-Pay 49:37

2 years ago49:37

49:37

Discover the pivotal role of Procure-to-Pay processes in large enterprises. Join Dario Kulić and Nico Bitzer as they discuss key efficiency drivers and strategies to ensure seamless adoption of P2P. Uncover the ways automation and action bots revolutionize procurement practices. Peer into the future, envisioning a dynamic landscape shaped by innovation and efficiency in procurement. Check out more insights from Bots & People: Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Website: https://www.botsandpeople.com/ Email: podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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The NEW WORK Compass: How Leading Enterprises Do Change Management 46:48

2 years ago46:48

46:48

What is the enterprise approach in change management? In today’s episode of New Work Compass, Nico Bitzer, CEO of Bots & People, and guest Klaus Lichtenauer solve the change management puzzle, talking about different approaches and the importance of team culture in digital transformation. They discussed many topics, including: 💫 Centralized vs. decentralized approach — which is better? 💫 How cloud solutions affect enterprises 💫 The role of culture in digital transformation 💫 Team culture in different countries 💫 Why thriving companies need AI & automation Happy Listening 🌟🎧 Check out more insights from Bots & People Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Get in touch with us: Website: https://www.botsandpeople.com/ Email: podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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The NEW WORK Compass: What is a meaningful job? 34:36

2 years ago34:36

34:36

Our latest podcast series—‘The New Work Compass’—is out now 🥳 Today, Nico Bitzer and Andi Zehent take a deep dive into the captivating subjects that are reshaping the modern work landscape. In this episode, we'll uncover: Balancing Life and Work The power of changing your workplace Navigating the waves of job flexibility Freedom and the New Work Paradigm Join us as we uncover the secrets to thriving in the evolving landscape of new work ✨ Visit our "Responsible Gen AI Use" webinar on 5th of September via the link: https://www.linkedin.com/events/responsiblegenaiuse-challengesa7097483571350708224/ Listen to the full episode by the links below ⬇️ Check out more insights from Bots & People Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Get in touch with us: Website: https://www.botsandpeople.com/ Email: podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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#25 Automation Talk - Integrating Generative AI Into Your Work 50:33

2 years ago50:33

50:33

Tune in for an in-depth AI language model discussion with Data Science expert Bogdan Pirvu. In today’s episode, we: Unveil the secret sauce behind GPT's success Share insider knowledge about how to escape the limitations of ChatGPT Find the biggest differences between two AI Titans — Bard vs. OpenAI Navigate enterprise AI automation strategies Don't miss out on this enlightening discussion that delves into the core of AI language models and their real-world implications. Check out more insights from Bots & People Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Get in touch with us: Website : https://www.botsandpeople.com/ Email : podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

1
The NEW WORK Compass: New Series Teaser 19:32

2 years ago19:32

19:32

We’re thrilled to introduce “The New Work Compass,” a new podcast series by Bots & People. In this new season, we are extending our horizons beyond automation and AI technologies to unpack topics like the future of work, change management, and most importantly, how to put people first in your digital transformation journey. You’ll get insights on the latest tech trends and learn about successful case studies from digital transformation leaders. Plus, we give you practical advice on how to drive adoption of new tools and bridge the gap between IT and business users. Check out more insights from Bots & People Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Get in touch with us: Website : https://www.botsandpeople.com/ Email : podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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#24 Automation Talk - Scaling RPA the Smart Way with Anssi Talarmo and Josiah Monardo 41:48

2 years ago41:48

41:48

Are you looking for some expert advice in robotic process automation and citizen development? Meet Anssi Talarmo, Head of Intelligent RPA at Elisa, who is here to share valuable insights from his experience in scaling RPA and citizen development. Anssi has an extensive background in engineering and currently spearheads all aspects of robotic process automation at Elisa—the Finnish market leader in mobile and fixed network services. In this engaging conversation, Anssi imparts invaluable wisdom on: overcoming resistance to change during RPA implementation effectively communicating the benefits of automation initiatives to key decision-makers how process mining can be used as a tool to scale automation why IT governance doesn't always make sense why LLMs will become as ubiquitous as the humble Excel tool. Check out more insights from Bots & People Subscribe to the bi-weekly Automation Mag: https://www.botsandpeople.com/automation-magazine Discover our Automation Academy: https://learning.botsandpeople.com/ Get in touch with us: Website : https://www.botsandpeople.com/ Email : podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/…

Bots & People

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#23 Automation Talk - The road to predictive analytics with Nikolay Goldovich and Christian Müller 37:35

2 years ago37:35

37:35

Today Nico takes over the podcast hosting and welcomes two process excellence experts from Sanofi: Nikolay Goldovich, Head of Data, Process Automation CoE, and Christian Müller, Head of Process Intelligence. In this episode, we discussed a super interesting use case for process mining. Specifically, the business team learned how to add process mining to the job change process and predict difficult use cases before they occur. Have fun listening. Don't forget that you can meet us 7th Intelligent Automation and AI Summit, taking place in Hannover on June 19th. We will be there, hosting a panel discussion on the implications of ChatGPT for enterprise automation strategies. To get 10% off your ticket to the IAAI summit, follow this link: http://bit.ly/3K7SSO3 or use the code BOTSANDPEOPLE at checkout. Get in touch with us: Website : https://www.botsandpeople.com/ Email : podcast@botsandpeople.com LinkedIn: Bots & People: linkedin.com/company/botsandpeople/ Check out more insights from Bots & People Subscribe to the bi-weekly Automation Mag Discover our Automation Academy…

Bots & People

1
#12 Automation Insider - ChatGPT: The Basics behind the Technology 58:43

2 years ago58:43

58:43

In this episode, Nico and Andreas discuss the basics behind Chat GPT as a technology, what the Turing test is, how statistics play into it, and much more! This episode was recorded back when ChatGPT 4 was not yet released and it's a talk for anyone out there who feels like they are yet to catch up on the most important developments. We've got you! To get 10% off on your ticket to the 7th Intelligent Automation & AI Summit in Hannover, follow this link: http://bit.ly/3K7SSO3 using the code BOTSANDPEOPLE. Get in touch with us: Website : https://www.botsandpeople.com Email : podcast@botsandpeople.com LinkedIn Bots & People…

Bots & People

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#22 Automation Talk - The human-first approach to automation with Caroline Heide 40:29

2 years ago40:29

40:29

Today Louise welcomes Caroline Heide, Senior Program Manager Robotic Process Automation at Levi Strauss & Co. Caro shares with us why effective change management makes any automation initiative a success, what tools are needed to achieve this, and why change must always go hand in hand with company culture. Caro is also a proponent of the human-first approach. Every technology, strategy, and change should put people first. This is the only way to overcome the many challenges she has shared with us successfully. Have fun listening. Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#21 Automation Talk - Building a Well-Oiled Automation Machine: 87 LIVE Bots and Beyond! with Julia Heckenthaler 47:32

2 years ago47:32

47:32

In today's episode, Louise is delighted to welcome her next guest, Julia Heckenthaler, a well-versed supply chain and RPA professional with a demonstrated history of working in the fast-moving consumer goods industry. In this episode, she recaps some milestones in her career in the US and Julia specifically shares her experience with building up a Center of Expertise as they called it, in the Supply Chain department. Julia looks back at how she got started, especially at how she managed to scale the team to a well-oiled machine with 87 live bots. Finally, Julia shares some words of wisdom on how to sustainably create a more efficient and compliant supply chain operation. Enjoy listening! Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#20 Automation Talk - The Importance of Raising Automation Awareness with Karl Olav Sunde 43:42

2 years ago43:42

43:42

In today's episode, Louise welcomes Karl Olav Sunde, Automation Manager at Santander. He discusses the significance of increasing process automation awareness, as well as his extensive experience in developing a shared center of excellence for the entire Nordic region. Besides that, he also shares his experience in building up knowledge within the team and how to grow it effectively. Enjoy listening! Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#19 Automation Talk - The Automation Journey of Wien Stadtwerke with Ingomar Fellner and Markus Ivan 54:00

2 years ago54:00

54:00

In today's episode, Louise welcomes Ingomar Fellner , Head of RPA Competence Center, and Markus Ivan , RPA CoE Lead, at Wien Energie. This podcast's topics include: the overall automation journey at Wien Energie setting up governance structures creating automation roles overcoming challenges & best practices important elements of scaling process automation change management and so much more! Enjoy listening! Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#11 Automation Insider - Are SAP and Celonis selling old wine in new bottles? 38:10

2 years ago38:10

38:10

Today's episode of the Automation Insider is all about the latest announcements from Celonis and SAP. Nico and Andreas talk about the recent product announcements from Celonis and SAP: Celonis Process Sphere Celonis Business Minder SAP Build Together they discuss whether this is a revolution or just old wine and new bottles. As always, they conclude with their Learnings of the Week, which this time is about the similarities between management and the art of war. Enjoy listening! :) Do you have questions, topic suggestions or you heard some interesting rumors in the automation world? Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk ____________________________________________________ Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk ____________________________________________________ Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Andreas: https://www.linkedin.com/in/andreaszehent/ LinkedIn Nico: https://www.linkedin.com/in/nicobitzer/…

Bots & People

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#18 Automation Talk - A CoE Journey through the Eyes of Pedro Berrocoso 43:51

3 years ago43:51

43:51

In today's episode, Louise welcomes Pedro Berrocoso , Intelligent Automation Advisor and Digital Literacy Coach, with a passion for connecting business and people. Topics of this podcast: The setup of a Center of Excellence roles and responsibilities typical roadblocks and challenges automation culture & mindset employee upskilling and much more! Enjoy listening! Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#17 Automation Talk - Driving change instead of being driven out by it with Andreas Schmelzer 44:35

3 years ago44:35

44:35

In today's episode, Louise welcomes Andreas Schmelzer , Head of Digital Transformation & Services at Porsche Holding Austria. Topics of this podcast: Tasks of Head of Digital Transformation, What has changed in the Automation Market, Why Operation Excellence is so important, what the biggest challenges for companies regarding Digital Transformation are, why Change Management is inevitable to reduce fear of change, how to measure the real success of Process Automation, why a proper Automation Culture is necessary and much more! Enjoy listening! Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#16 Automation Talk - Digital Transformation and Process Automation at Hugo Boss with Katharina Herzog 24:42

3 years ago24:42

24:42

In today's episode, Louise welcomes Katharina Herzog, Senior Vice President Group Finance & Tax at Hugo Boss. Together they talk about effective people development, what makes working at the fashion giant so special, challenges and goals of digitalization and process automation in particular, and much more! Enjoy listening! :) Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#10 Automation Insider - AI capabilities of UiPath and Celonis, Metaverse, Teslabot and more 52:29

3 years ago52:29

52:29

Today's episode of Automation Insider is all about Artificial Intelligence and its implications and opportunities for us in the near as well as distant future. Nico and Andreas talk about the AI capabilities of UiPath and Celonis tools, the new version of Teslabot and the future of AI . They also take a detour in the Metaverse , talk about their Learnings of the Week and touch on other interesting topics that are moving the world right now. Enjoy listening! :) Do you have questions, topic suggestions or you heard some interesting rumors in the automation world? Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk ____________________________________________________ Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk ____________________________________________________ Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Andreas: https://www.linkedin.com/in/andreaszehent/ LinkedIn Nico: https://www.linkedin.com/in/nicobitzer/…

Bots & People

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#15 Automation Talk - Best practices of conversational AI and how to implement it successfully with Sarah Topping 40:02

3 years ago40:02

40:02

In today's episode of the Automation Talk Louise talks to Sarah Topping, Senior Intelligence Automation Consultant at Ciklum, about the benefits and challenges of conversational AI. She is also sharing her way from studying zoology to becoming a specialist for conversational AI, her experience with bad chat bots and what to look out, when implementing conversational AI. Of course, there are many more topics that the two talk about, but we don't want to spoil it all. Enjoy listening! :) Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#9 Automation Insider - UiPath partners with Microsoft, learnings of the week and the Top 5 reasons why companies fail with citizen development 41:38

3 years ago41:38

41:38

In today's episode of the Automation Insider, Nico and Andreas talk about the new partnership UiPath and Microsoft announced and explain what this means for the future of both companies. Then they dive into the Top 5 reasons companies fail with their citizen development initiatives and how you can avoid them. Besides these topics, there are many more you can look forward to and the typical learning of the week! Enjoy listening! :) Do you have questions, topic suggestions or you heard some interesting rumors in the automation world? Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk ____________________________________________________ Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk ____________________________________________________ Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Andreas: https://www.linkedin.com/in/andreaszehent/ LinkedIn Nico: https://www.linkedin.com/in/nicobitzer/…

Bots & People

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#14 Automation Talk - The Process Driven Approach and its Benefits for your Company with Volker Stiehl 41:23

3 years ago41:23

41:23

In today's episode of the Automation Talk Louise talks to Volker Stiehl, Professor for business information technology and development of (process-driven) business applications, at the Univeryity of Ingolstadt. Volker shares his extensive experience from his many years working for large technology companies such as SAP or his many years researching business processes at the University of Ingolstadt. Together with Louise, he descends deep into the Process Driven Approach methodology he developed and how it can help solve the many challenges faced by companies and start ups. Enjoy listening! :) Do you have questions, topic suggestions or you heard some rumors? Get in touch with us: Website : https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email : podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk ____________________________________________________ Automation Mag(azine) https://www.linkedin.com/newsletters/automation-mag-6968565812517351424/?utm source=podcaster&utm medium=podcast&utm campaign=social-media-traffic&utm content=automation-talk Automation Academy https://www.botsandpeople.com/learning?utm source=podcaster&utm medium=podcast&utm campaign=website-traffic&utm content=automation-talk…

Bots & People

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#8 Automation Insider - New Gartner Survey, Celonis and Roboyo News and more! 47:13

3 years ago47:13

47:13

In today's episode of Automation Insider, Nico and Andreas talk about the launch of Automation Mag, news from Celonis and Roboyo, AI artists, and what Andreas learned about differences in mentality in process automation on his trip through the US, among other topics. Besides these topics, there are many more you can look forward to! Enjoy listening! :) Do you have questions, topic suggestions or you heard a rumours in the automation world? Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email: podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Andreas: https://www.linkedin.com/in/andreaszehent/ LinkedIn Nico: https://www.linkedin.com/in/nicobitzer/…

Bots & People

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#13 Automation Talk - The state of No-Code/Low-Code in the DACH-Region with Philipp Schoene from Workato 51:44

3 years ago51:44

51:44

In this episode, Louise welcomes Philipp Schoene , Senior Manager Solutions Consulting at Workato as our guest. Philipp shares with us his view on the state of No-Code/Low-Code in one of Europe's largest focus markets, the DACH-Region (Germany, Austria, Switzerland). Louise and Philipp also talk about the benefits and challenges Citizen Development brings, what Workato has planned for the future, and much more. Enjoy listening! :) Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Mail: podcast@botsandpeople.com Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/…

Bots & People

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#12 Automation Talk - From Intelligent Automation to Emotional Automation with Adrian Kostrz and Louise Kuehns 39:38

3 years ago39:38

39:38

In this episode we welcome Adrian Kostrz, Innovation Manager at NTT DATA Business Solutions AG as our guest. Adrian shares his very interesting insights about Emotional Automation and tells how it actually works, which technologies are involved, what benefits and challenges show up. Furthermore he is talking about some use cases of Emotional Automation and automation at NTT DATA Business Solutions AG. Enjoy listening! :) Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Mail: podcast@botsandpeople.com Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/…

Bots & People

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#11 Automation Talk - How to make your bots intelligent with Stefan Engl and Louise Kuehns 45:14

3 years ago45:14

45:14

In this episode we welcome a very interesting guest: Stefan Engl, CEO and Co-Founder of the Intelligent Process Automation Platform DeepOpinion. Stefan and our host Louise talked about Artificial Intelligence, Machine Learning and Deep Learning Models, how this technologies can enable the successful scaling of automation initiatives and ultimately making bots intelligent. Moreover they dive deeper in the role of Natural Language Processing and the ability to handle unstructured data. Enjoy listening! :) Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Mail: podcast@botsandpeople.com Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/…

Bots & People

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#7 Automation Insider - 2022 Gartner MQ for RPA and Upskilling in Automation with Nico Bitzer and Andreas W. Zehent 50:36

3 years ago50:36

50:36

In this episode Nico and Andreas take a closer look at the recent Gartner's Magic Quadrant for RPA and other exciting news about UiPath, Re:infer and much more! Moreover the main topic of this episode is upskilling in Automation. They discuss why upskilling is important, how it can be done and which methods can be used. Enjoy listening! :) Do you have questions, topic suggestions or you heard a rumours in the automation world? Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email: podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Andreas: https://www.linkedin.com/in/andreaszehent/ LinkedIn Nico: https://www.linkedin.com/in/nicobitzer/…

Bots & People

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#10 Automation Talk - Internal upskilling in the area of RPA & Automation with Carsten Langhammer and Louise Kuehns 47:35

3 years ago47:35

47:35

Our host Louise welcomes an interesting guest Carsten Langhammer, Head of Competence Center RPA at Gothaer. They talked about the Automation journey of Gothaer and Automation upskilling. Furthermore Carsten shared how they manage training about 60 Citizen Developers for RPA internally. Enjoy listening! On August, 25 we have a exklusive Event with Carsten about the internal development of automation competencies. More Information: https://www.botsandpeople.com/de/veranstaltungen/homemade-automation-a-field-report Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Mail: podcast@botsandpeople.com Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/…

Bots & People

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#6 Automation Insider - The role of the best-known research companies with Nico Bitzer and Andreas W. Zehent 44:37

3 years ago44:37

44:37

In today's episode Nico and Andreas talked about the well-known research companies like Gartner, Forrester, Everest Group and HFS Research. They explain what a research company does and identify the differences. Furthermore they answer the question if you can trust research companies. Enjoy listening! :) Do you have questions, topic suggestions or you heard a rumours in the automation world? Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Email: podcast@botsandpeople.com LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Andreas: https://www.linkedin.com/in/andreaszehent/ LinkedIn Nico: https://www.linkedin.com/in/nicobitzer/…

Bots & People

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#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns 21:11

3 years ago21:11

21:11

In today's episode Louise welcomes Diana Kanostrevac. At the time of this podcast recording, Diana was Head of Operations & Innovation Champion at Generali Vitality. She talks about an Omni-Channel Initiative at Generali Vitality that transforms the customer journey into a seamless experience using a combination of RPA, Chatbots and more. Furthermore she explained the do’s and don’ts of Change Management and Transformation. Enjoy listening! Get in touch with us: Website: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=website-traffic&utm content=automation-talk Mail: podcast@botsandpeople.com Automation Community: https://discord.com/invite/9wMRxuzfnZ LinkedIn Bots & People: https://www.botsandpeople.com/?utm source=podcast&utm medium=automation-talk&utm campaign=social-media-traffic&utm content=automation-talk Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/…

Bots & People

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#5 Automation Insider - RPA vs. iPaaS with Nico Bitzer and Andreas W. Zehent 45:25

3 years ago45:25