Maximiser l’efficacité pendant la ruée des fêtes

BSPK Clienteling Unveiled

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35:00

The healing power of fitness goes far beyond physical benefits—for today’s guest, it’s a form of self-expression and a celebration of what the body can do. In this episode, host Nora McInerny sits down with fitness personality Ivylis Rivera, who shares her deeply personal journey of navigating life with Chronic Migraine while holding onto her passion for movement. Ivylis opens up about the struggle of staying active while facing the fear of triggering a headache or migraine attack and the resilience it takes to keep pushing forward—a resilience that carried her through the challenging journey of finding a Chronic Migraine treatment plan that worked for her. Join Nora and Ivylis as they explore the concept of “soft living,” a philosophy Ivylis embraces—staying active, listening to your body, and building trust in oneself. Click here for Product Information, including Boxed Warning and Medication Guide, or visit https://abbv.ie/prescribing_info See omnystudio.com/listener for privacy information.…

about a year ago 2:45

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Dans cet épisode spécial fêtes de Clienteling Unveiled, nous explorons comment maximiser l’efficacité pendant la ruée des fêtes !

Les fêtes de fin d’année sont une période cruciale pour les retailers, marquée par une fréquentation accrue, des attentes élevées et l’exigence d’un service fluide et sans faille. L’animatrice Claire accueille Guillaume, spécialiste du clienteling, pour une discussion sur des stratégies pratiques d’optimisation des outils de clienteling lors des jours les plus intenses de la saison. Cet épisode est riche en conseils concrets, des données en temps réel aux recommandations basées sur l’IA, en passant par la messagerie centralisée et les suivis automatisés, pour faire de chaque interaction client une expérience mémorable.

À l’ordre du jour :

Les meilleures pratiques pour exploiter les données en temps réel et adapter les expériences client.
Des communications efficaces via des outils de messagerie unifiée.
L'impact de la segmentation et des recommandations personnalisées par IA.
L’importance des suivis automatisés pour booster ventes et fidélisation.
La prise de rendez-vous pour fluidifier les expériences en magasin.

Que vous soyez manager retail, conseiller de vente ou dirigeant, cet épisode est votre guide pour transformer le trafic des fêtes en relations clients durables. Écoutez dès maintenant pour découvrir comment maximiser vos outils de clienteling pendant la saison des fêtes et au-delà !

BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience.
Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101
BSPK.com
Contact us: hello@bspk.com

80 episodes

#Business #BSPK

Maximiser l’efficacité pendant la ruée des fêtes

BSPK Clienteling Unveiled

published about a year ago

MP3•Episode home

Dans cet épisode spécial fêtes de Clienteling Unveiled, nous explorons comment maximiser l’efficacité pendant la ruée des fêtes !

À l’ordre du jour :

Les meilleures pratiques pour exploiter les données en temps réel et adapter les expériences client.
Des communications efficaces via des outils de messagerie unifiée.
L'impact de la segmentation et des recommandations personnalisées par IA.
L’importance des suivis automatisés pour booster ventes et fidélisation.
La prise de rendez-vous pour fluidifier les expériences en magasin.

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Linkedin
Twitter
TikTok

80 episodes

#Business #BSPK

All episodes

1
How Luxury Retailers Are Building a 360° View 2:30

6 days ago2:30

2:30

In this episode of Clienteling Unveiled , host Katie Tame sits down with Alexis from BSPK to explore one of the most powerful tools in modern luxury retail: the 360° customer view. What does it really take to create a unified client profile that goes beyond transactions? From CRM integration to real-time personalization, Alexis breaks down how forward-thinking brands are turning scattered data into relationship-driven retail—and why it’s the key to client loyalty in 2025. Whether you're a boutique director or a sales advisor, this episode will change how you think about client knowledge—and how to activate it where it matters most. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
From Click to Client: How Luxury Brands Are Turning Online Browsers into In-Store Buyers 2:12

23 days ago2:12

2:12

Luxury retail is changing—and it starts long before the client walks into the store. In this episode of Clienteling Unveiled , host Katie Tame sits down with clienteling strategist Alexis to explore one of 2025’s hottest trends: Client-to-Store Commerce. Discover how leading luxury brands are using digital behavior, AI segmentation, and CRM intelligence to turn online browsers into high-value, in-person clients. 🔍 What you’ll learn in under 3 minutes: How online data is powering personalized boutique invitations Real examples of clienteling in action (yes, a Birkin may be waiting for you) The ROI of reaching out before the client enters the store Whether you're a luxury retailer, boutique owner, or retail strategist, this episode is your blueprint for turning data into high-touch service—and revenue. 👉 Read the full blog: https://www.bspk.com/post/client-to-store-commerce-in-luxury-retail-bridging-online-discovery-with-in-boutique-experiences #LuxuryRetail #Clienteling #UnifiedCommerce #RetailInnovation #BoutiqueExperience #LuxuryMarketing #ClientToStore #AIinRetail #CustomerExperience BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
The Future of Luxury Retail: Ethical Supply Chains and Consumer Trust 2:07

5 weeks ago2:07

2:07

As consumer expectations evolve, brands are being held to higher standards—demanding more transparency in how products are sourced and produced. Tune in to discover: Why luxury consumers are prioritizing ethical practices and transparency. How technology, like blockchain, is transforming supply chain traceability. Tips for luxury retailers on building trust through transparency. The role of social media in shaping consumer expectations. Whether you're a retailer or just passionate about the future of luxury, this episode will give you valuable insights into staying ahead in an industry increasingly defined by its ethical standards. Don't forget to check out the full blog on BSPK's website for more insights: [link to blog] Subscribe for more insights on luxury retail and clienteling. contact@bspk.com www.bspk.com BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Why Secondhand Luxury Is a Clienteling Goldmine 1:17

10 weeks ago1:17

1:17

In this quick episode of Clienteling Unveiled , Katie chats with Meiling about the booming secondhand luxury market—and what it means for clienteling. From shifting values to new opportunities in service and personalization, discover how forward-thinking brands are embracing resale to build stronger, more meaningful customer relationships. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Experiential Marketing: How Luxury Retail Is Becoming a Lifestyle 2:21

11 weeks ago2:21

2:21

Luxury shopping is no longer just about products—it’s about experiences. In this episode of Clienteling Unveiled , Katie sits down with Alexis to discuss how experiential marketing is transforming high-end retail. From exclusive events to personalized in-store moments, luxury brands are redefining customer relationships. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Au-delà des réductions : comment la personnalisation pilotée par l’IA redéfinit la fidélité client 2:14

13 weeks ago2:14

2:14

Retailers, vous misez encore sur les réductions pour fidéliser vos clients ? Il est temps de voir plus grand. Grâce à l’IA, les retailers peuvent dépasser la fidélité transactionnelle et créer des liens plus forts et plus authentiques avec leurs clients. Prêt à pérenniser votre stratégie de fidélisation ? Écoutez dès maintenant ! 🔔 Abonnez-vous pour plus d’insights retail ! BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
The Future of Customer Loyalty: More Than Just Discounts 2:25

14 weeks ago2:25

2:25

Retailers, are you still relying on discounts to retain customers? It’s time to think bigger. In this episode of Clienteling Unveiled , host Katie Tame sits down with Alexis to explore how AI-driven personalization is transforming customer loyalty. With the power of AI, retailers can move past transactional loyalty and create deeper, more meaningful connections with their customers. Ready to future-proof your customer retention strategy? Tune in now! 🔔 Subscribe for more retail insights! #RetailTrends #Clienteling #AIPersonalization #RetailInnovation #CustomerLoyalty #BSPK BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
How Unified Commerce Drives Customer Retention 3:09

15 weeks ago3:09

3:09

In this episode of Clienteling Unveiled , host Katie sits down with Meiling to discuss how unified commerce is reshaping customer retention. Learn how seamless, personalized experiences keep shoppers engaged, reduce friction, and drive repeat sales. From real-time data insights to effortless cross-channel interactions, Meiling breaks down the strategies that help brands build stronger customer relationships and foster long-term loyalty. If you’re looking to boost retention and turn shoppers into lifelong customers, this episode is for you. Tune in now! BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Comment le commerce unifié booste la fidélisation client 3:03

15 weeks ago3:03

3:03

Dans cet épisode de Clienteling Unveiled , notre hôte Claire reçoit Meiling pour explorer comment le commerce unifié transforme la fidélisation client. Découvrez comment des expériences fluides et personnalisées captivent les clients, éliminent les frictions et stimulent les ventes récurrentes. De l’exploitation des données en temps réel aux interactions omnicanales sans effort, Meiling partage les stratégies qui permettent aux marques de renforcer leurs relations clients et d’instaurer une fidélité durable. Si vous cherchez à optimiser la rétention et à transformer vos clients en ambassadeurs fidèles, cet épisode est fait pour vous. Écoutez dès maintenant ! BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Transformer le retail : commerce unifié et expérience en boutique 4:17

17 weeks ago4:17

4:17

Découvrez comment le commerce unifié révolutionne le retail. En unifiant les canaux de vente, les marques offrent une expérience boutique plus fluide, fidélisent leurs clients et optimisent leur organisation. Un épisode riche en conseils. 🎧 BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Transforming Retail: Unified Commerce and the In-Store Experience 4:38

18 weeks ago4:38

4:38

Join us as we explore the transformative power of unified commerce with Alexis from BSPK. Discover how integrating sales channels can enhance the in-store experience, boost customer loyalty, and streamline operations. Tune in for actionable insights and real-world success stories. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Les profils clients unifiés révolutionnent le retail 2:07

19 weeks ago2:07

2:07

Dans cet épisode de Clienteling Unveiled , découvrez comment les profils clients unifiés révolutionnent le retail. Rejoignez Claire, et Meiling, pour discuter de la façon dont les profils enrichis et en temps réel permettent aux marques d’offrir une personnalisation à grande échelle, de renforcer la fidélité et de stimuler leur croissance. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Unlocking the Power of Unified Customer Profiles 2:06

19 weeks ago2:06

2:06

In this episode of Clienteling Unveiled , we explore how unified customer profiles are revolutionizing retail. Join host Alexis Dulin and BSPK’s VP of Sales, Meiling Fournier, as they discuss how enriched, real-time profiles enable brands to deliver personalization at scale, build loyalty, and drive growth. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Mastering Year-End Sales and Loyalty 2:28

23 weeks ago2:28

2:28

In this episode of Clienteling Unveiled , host Katie sits down with Meiling, a retail expert and clienteling advocate, to explore how brands can use clienteling strategies to drive year-end sales and create meaningful customer connections. Tune in for actionable insights and practical tips to elevate your retail game this holiday season. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101 BSPK.com Contact us: hello@bspk.com Instagram Linkedin Twitter TikTok…

1
Stratégies pour booster vos ventes et fidéliser vos clients en fin d'année 2:38

23 weeks ago2:38