151. Prepping for the Expectations Comversation

Business Buyer Diaries: the Reality Before, During, and After

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Are you ready to confront the challenges that rattle the foundations of social care management? Buckle up as this podcast episode equips you with the strategies needed to navigate the treacherous waters of effective communication and conflict resolution. Our special guest, Liam Davis, joins us to shed light on the often-shied-away-from discussions about the complex 'methods on Methyl' and the delicate balance required to manage order-to-latch procedures. Together, we lay bare the uncomfortable truths about tackling these issues head-on, reflecting on the pressing need to not only identify problems but to actively forge solutions that drive meaningful change.
As we unravel the conversation, we'll guide you through the anatomy of a productive dialogue—beginning with setting a transparent tone and bulldozing through any preconceived assumptions. Listen closely as we break down the steps to set clear goals, trace the roots of persistent problems, and understand their far-reaching impacts on everyone from team members to external vendors. We confront the severity of issues head-on, and pave a two-way street for feedback that can lead to either a breakthrough coaching opportunity or a revealing defensive reaction. By the end of our discussion, you’ll be armed with a potent roadmap for conflict resolution and an action plan that promises accountability and progress with Liam's insightful contributions lighting the way.

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