Takeda Business Solutions – Growing a GBS Value Proposition
Manage episode 404799186 series 3292182
Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director, The Hackett Group. Gleason was a featured speaker at The Hackett Group’s 2023 European Best Practices Conference in London.
Chapters
1. Takeda Business Solutions – Growing a GBS Value Proposition (00:00:00)
2. Welcome to this episode hosted by Philip King. (00:00:46)
3. Why do you call it business solutions? (00:02:13)
4. The impact of patients in Takeda. (00:05:11)
5. How do you keep that patient-first mindset reinforced? (00:09:08)
6. Lessons learned from the area of automation. (00:10:56)
7. A playground for generative AI. (00:13:05)
8. Improving the customer vs. people experience. (00:19:09)
9. Looking ahead in 2024. (00:22:47)
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