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Takeda Business Solutions – Growing a GBS Value Proposition
Manage episode 404799186 series 3292182
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Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director, The Hackett Group. Gleason was a featured speaker at The Hackett Group’s 2023 European Best Practices Conference in London.
Chapters
1. Takeda Business Solutions – Growing a GBS Value Proposition (00:00:00)
2. Welcome to this episode hosted by Philip King. (00:00:46)
3. Why do you call it business solutions? (00:02:13)
4. The impact of patients in Takeda. (00:05:11)
5. How do you keep that patient-first mindset reinforced? (00:09:08)
6. Lessons learned from the area of automation. (00:10:56)
7. A playground for generative AI. (00:13:05)
8. Improving the customer vs. people experience. (00:19:09)
9. Looking ahead in 2024. (00:22:47)
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