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How EdTech Firm Coursera Is Incorporating GenAI into Its Products and Services

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Content provided by HBR Presents / Brian Kenny. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HBR Presents / Brian Kenny or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In early 2023, Jeff Maggioncalda, CEO of Coursera, started developing the EdTech firm’s strategy for incorporating generative AI into their offerings. He asked his teams to focus on value to the firm and cost of implementation, and they identified four key projects: powering translations and modifying content format and delivery, personalized coaching, an automatic course-building tool, and building out new GenAI-related academic content.

By early 2024, the firm had made significant progress in bringing these capabilities to market, but GenAI was evolving quickly and Coursera needed to continuously improve its offerings. While the firm had been an early mover, competitors were adapting fast.

Was Coursera taking full advantage of the opportunities presented by the technology? What more could it do to remain competitive? Harvard Business School professor Suraj Srinivasan discusses those questions in the case, “Coursera’s Foray Into Gen AI.”

  continue reading

246 episodes

Artwork
iconShare
 
Manage episode 432816844 series 2500985
Content provided by HBR Presents / Brian Kenny. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HBR Presents / Brian Kenny or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In early 2023, Jeff Maggioncalda, CEO of Coursera, started developing the EdTech firm’s strategy for incorporating generative AI into their offerings. He asked his teams to focus on value to the firm and cost of implementation, and they identified four key projects: powering translations and modifying content format and delivery, personalized coaching, an automatic course-building tool, and building out new GenAI-related academic content.

By early 2024, the firm had made significant progress in bringing these capabilities to market, but GenAI was evolving quickly and Coursera needed to continuously improve its offerings. While the firm had been an early mover, competitors were adapting fast.

Was Coursera taking full advantage of the opportunities presented by the technology? What more could it do to remain competitive? Harvard Business School professor Suraj Srinivasan discusses those questions in the case, “Coursera’s Foray Into Gen AI.”

  continue reading

246 episodes

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