The Afterword With Jason Swarts - Pt. 2 Content Components podcast

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Content Components

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Omnichannel Customer Experiences with Kevin P. Nichols - Pt. 2 19:37

36 weeks ago19:37

19:37

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kevin Kevin is an award-winning thought leader, digital industry enthusiast and author with more than 25 years of professional experience. He was a key contributor to creating MIT OpenCourseWare, grew one of the largest content strategy teams in the world at SapientNitro and has worked on digital strategy and content for dozens of global, Fortune 100 brands. In 2016 he launched AvenueCX with Rebecca Schneider. At AvenueCX he works with global brands to help them improve their brand, content, and customer experiences. He is an expert on content strategy for customer journey optimization, personalization, omnichannel, and enterprise content strategy. Kevin is author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative. He started his career in the mid-1990s while a graduate student at Harvard University working for a Sabre Foundation, a non-profit book donation organization. His studies led him to Bosnia and Herzegovina, where he produced and significantly contributed to Nobel Laureate Physicians for Human Rights Watch website. He became a user experience lead at Sapient and later, a key architect of MITOpenCourseWare’s website where he contributed to publishing processes for an initiative that changed the face of global, online education. He went on to Molecular where he helped a global Fortune 10 brand redefine its external messaging and internal processes to support it. He built one of the of the strongest and largest content strategy teams in the world for SapientNitro. In June, 2015, Kevin left SapientNitro to focus on launching a company with Rebecca Schneider, AvenueCX. Kevin is committed to international human rights, especially those of refugees. Connect with Kevin on LinkedIn Visit his website…

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Content Components

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Omnichannel Customer Experiences with Kevin P. Nichols - Pt. 1 24:16

37 weeks ago24:16

24:16

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kevin Kevin is an award-winning thought leader, digital industry enthusiast and author with more than 25 years of professional experience. He was a key contributor to creating MIT OpenCourseWare, grew one of the largest content strategy teams in the world at SapientNitro and has worked on digital strategy and content for dozens of global, Fortune 100 brands. In 2016 he launched AvenueCX with Rebecca Schneider. At AvenueCX he works with global brands to help them improve their brand, content, and customer experiences. He is an expert on content strategy for customer journey optimization, personalization, omnichannel, and enterprise content strategy. Kevin is author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative. He started his career in the mid-1990s while a graduate student at Harvard University working for a Sabre Foundation, a non-profit book donation organization. His studies led him to Bosnia and Herzegovina, where he produced and significantly contributed to Nobel Laureate Physicians for Human Rights Watch website. He became a user experience lead at Sapient and later, a key architect of MITOpenCourseWare’s website where he contributed to publishing processes for an initiative that changed the face of global, online education. He went on to Molecular where he helped a global Fortune 10 brand redefine its external messaging and internal processes to support it. He built one of the of the strongest and largest content strategy teams in the world for SapientNitro. In June, 2015, Kevin left SapientNitro to focus on launching a company with Rebecca Schneider, AvenueCX. Kevin is committed to international human rights, especially those of refugees. Connect with Kevin on LinkedIn Visit his website…

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Content Components

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Components Live! The State of Customer Self-Service Report 2024 16:28

37 weeks ago16:28

16:28

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: The State of Customer Self-Service Report 2024

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Content Components

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Components Live! - 6/21/2024 - Why Engineers Should Study Philosophy 15:12

38 weeks ago15:12

15:12

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: Why Engineers Should Study Philosophy Jarod's philosophy recommendation

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Content Components

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Translation, Localization, Globalization: Oh My! with Loy Searle - Pt. 2 30:35

39 weeks ago30:35

30:35

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Loy: Loy's passion is leading and guiding global operational organizations, such as: Localization, Global Content and Learning Product Management & Development. She has also led related Engineering, Global QA and International Business Requirements, and Learning Services, technology, and products, and Supplier/Partner management. Her focus is bringing the most out of distributed global organizations - sometimes across 30+ countries - which requires both global business, culture, and HR awareness. Her drive and focus is in guiding and building extraordinary global product/services teams via operational excellence, managed data & KPIs, scalable process optimization, leveraging integrated technology, and building and developing star teams. She is a great advocate of upstream intervention to prevent downstream pain and reduce costs. Single-sourcing, structured/controlled standards, terminology management, integrated memory tools, machine translations and machine learning (gen AI), process engineering, and agile cloud based solutions are favorite subjects of hers. She believes data, technology and teamwork can accomplish almost anything. Connect with Loy on LinkedIn…

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Content Components

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Translation, Localization, Globalization: Oh My! with Loy Searle - Pt. 1 28:11

40 weeks ago28:11

28:11

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Loy: Loy's passion is leading and guiding global operational organizations, such as: Localization, Global Content and Learning Product Management & Development. She has also led related Engineering, Global QA and International Business Requirements, and Learning Services, technology, and products, and Supplier/Partner management. Her focus is bringing the most out of distributed global organizations - sometimes across 30+ countries - which requires both global business, culture, and HR awareness. Her drive and focus is in guiding and building extraordinary global product/services teams via operational excellence, managed data & KPIs, scalable process optimization, leveraging integrated technology, and building and developing star teams. She is a great advocate of upstream intervention to prevent downstream pain and reduce costs. Single-sourcing, structured/controlled standards, terminology management, integrated memory tools, machine translations and machine learning (gen AI), process engineering, and agile cloud based solutions are favorite subjects of hers. She believes data, technology and teamwork can accomplish almost anything. Connect with Loy on LinkedIn…

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Content Components

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Components Live! - 6/7/24 - Is Agile Killing Your Results? 19:15

40 weeks ago19:15

19:15

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: Agile failure rates AI anti-trust investigation Eco & social impact of home deliveries 5 year old boy with an Iron Man arm!…

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Content Components

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The Afterword with Jason Swarts - Pt. 2 16:54

41 weeks ago16:54

16:54

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Jason: Jason Swarts is a professor of technical communication and Head of the Department of English at North Carolina State University. He regularly teaches courses on documentation practices, networks, and discourse analysis. His research focuses on interrelated areas of genre studies, computer-mediated communication, networks, knowledge work, and knowledge communities.…

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Content Components

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Components Live! - 5/31/24 - Who should do what in docs these days? 18:40

41 weeks ago18:40

18:40

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Casey Jordan Jarod Sickler Ren Taylor This weeks topics: New York Times post about ChatGPT's latest release Dazed article about using AI to translate for whales Tom Johnson on how AI is accelerating him Erin Grace's take on whether or not devs should write docs…

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Content Components

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The Afterword with Jason Swarts - Pt. 1 17:36

42 weeks ago17:36

17:36

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Jason: Jason Swarts is a professor of technical communication and Head of the Department of English at North Carolina State University. He regularly teaches courses on documentation practices, networks, and discourse analysis. His research focuses on interrelated areas of genre studies, computer-mediated communication, networks, knowledge work, and knowledge communities.…

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Content Components

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The Secret Society of Content Governance Enthusiasts with Kate Kenyon - Pt. 2 18:57

43 weeks ago18:57

18:57

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kate: Kate specializes in content platforms and operations for companies who want their content to work across multiple platforms and countries. She designs and runs content operations teams to get (the right) content made, repeatedly, at scale. She excels at Content leadership from creation through to management and orchestration Platform strategy and operations for CMS, CRM, TMS. Team management and up-skilling across content, localisation, and UX teams Kate on LinkedIn…

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Content Components

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Components Live! - 5/3/24 - Where's the value in AI? 19:41

43 weeks ago19:41

19:41

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Jarod Sickler Ren Taylor and now Casey Jordan This weeks topics: New York Time's article about AI

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Content Components

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The Secret Society of Content Governance Enthusiasts with Kate Kenyon - Pt. 1 16:22

44 weeks ago16:22

16:22

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Kate: Kate specializes in content platforms and operations for companies who want their content to work across multiple platforms and countries. She designs and runs content operations teams to get (the right) content made, repeatedly, at scale. She excels at Content leadership from creation through to management and orchestration Platform strategy and operations for CMS, CRM, TMS. Team management and up-skilling across content, localisation, and UX teams Kate on LinkedIn…

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Content Components

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Defining Content Operations with Rahel Bailie - Pt. 2 20:43

45 weeks ago20:43

20:43

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you! Get the book here About Rahel: Rahel is a results-driven consultant with deep experience in digital transformation and a strong track record of delivering content ecosystems in the context of digital strategy projects, often in environments with complex content delivery requirements. Developing expertise in conversation design. She is the professional who delivers the hard truths and sometimes difficult prescriptions that help organisations leverage their content as a business asset. Rahel on LinkedIn…

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Content Components

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Components Live! - 5/3/24 - Stop Trying to Delight Your Customers 19:56

45 weeks ago19:56

19:56

Components Live Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET. Hosts: Patrick Bosek Jarod Sickler Ren Taylor and now Casey Jordan This weeks topics: harvard business review article

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The Afterword with Jason Swarts - Pt. 2