Cranky Talk: The Summer Of Airline Madness Cranky Talk podcast

22:08

We're back! DOT recently announced some new rules for airlines intended to benefit consumers. What are these rules? When are these rules? What do they mean for you? All that and more, on this episode of Cranky Talk! Source links: Rules regarding refunds Rules regarding junk fees New regulations announcement Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

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The Cranky Flier Interview #34: Southwest SVP Network Planning and Network Operations Control Adam Decaire 27:34

1 year ago27:34

27:34

Southwest has done something unique, bringing its Network Planning group -- the people who decide when and where to fly -- under the Chief Operating Officer instead of the Chief Commercial Officer. I spoke with Adam Decaire to learn more about the decision and see how it's going.

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The Cranky Flier Interview #33 - Porter EVP and Chief Commercial Officer Kevin Jackson 26:31

1 year ago26:31

26:31

Kevin and I sit down to on an airplane to talk about Porter's big expansion plans

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Cranky Talk:Alaska Airlines Flight 1282 and the Boeing 737-9 Max 15:24

1 year ago15:24

15:24

We're dusting off the podcast to talk about Boeing, the Max, and what we know about flight 1282. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk: NDC Woes 19:11

2 years ago19:11

19:11

We're back! Join us for an episode all about how NDC might not quite be as ready for prime time as American wants it to be and its impact on the travel agency world. We're joined by special guests from the Cranky Concierge team, sharing their real-world stories about how difficult this has been. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

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The Cranky Flier Interview #32 - United SVP Global Network Planning and Alliances Patrick Quayle 30:51

2 years ago30:51

30:51

Following up three years after our June 2020 discussion, Patrick and I run through the different regions and talk about what United is seeing in terms of success in the network planning world.

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Cranky Talk: A Conversation With Wallace Beall on Airline Pricing and Overbooked Flights 36:06

2 years ago36:06

36:06

In a special return episode, Brett and Dave had a chat with Wallace Beall who worked in revenue management at several airlines including American, and was in charge of yield management when Brett worked at America West. Listen in for a behind-the-scenes talk about how overbooking is decided and how much the industry has changed in the last couple of decades.…

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The Cranky Flier Interview #31 - Air Canada EVP Marketing and Digital Mark Nasr 25:38

2 years ago25:38

25:38

Mark and I spoke about Air Canada's plans for rolling out its implementation of NDC for travel agency bookings. The airline is taking a more thoughtful approach, and Mark has plenty to say about how other airlines are handling this move. Listen in to hear more about how Air Canada wants to roll this out.…

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The Cranky Flier Interview #30 - Norse Atlantic President Charles Duncan 28:57

2 years ago28:57

28:57

Join me as I talk with the new president of Norse Atlantic about the airline's plans.

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Cranky Talk: CNA Wrap Up and a Special Announcement 35:51

2 years ago35:51

35:51

Brett does a recap of the CNAs with Courtney Miller from Visual Approach! Stay tuned til the end for a special announcement on the future of the podcast from Brett and Dave!

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Cranky Talk: Southwest Goes to Washington 19:28

2 years ago19:28

19:28

Southwest was called to the principal's office in DC to answer for the meltdown over the holidays. We break down some testimony and what could happen if a passenger's bill of rights were ever to pass. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

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Cranky Talk:Wifi on airplanes! How did we get here? Is it getting better? 17:55

2 years ago17:55

17:55

With Delta announcing free wifi, the differences between airlines continue to grow. Join us for a brief history of wifi on airplanes and what the future might hold. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk:The 2023 Cranky Network Awards Categories! 20:06

2 years ago20:06

20:06

It's time for the annual Cranky Talk exclusive peak behind the curtain at what you can expect when you tune in to the 2023 Cranky Network Awards on February 23! Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk: The 2022 Southwest Holiday Meltdown 23:06

2 years ago23:06

23:06

We return from our break a little early to pod about the Southwest meltdown over the holidays. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk: Why is Seat Pitch a Terrible Metric for Legroom? 12:06

2 years ago12:06

12:06

Brett goes on a rant about seat pitch and why it's terrible for measuring legroom. Is there a better alternative? Listen to find out! Photo gallery: Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk

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Cranky Talk: Frontier Launches GoWild! Is it Worth it? 16:20

2 years ago16:20

16:20

Frontier's GoWild! is live. Brett tries to see if Dave thinks it's worthwhile. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk

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Cranky Talk: A Breakdown of Biden’s Junk Fee Speech 21:21

3 years ago21:21

21:21

President Biden gave a speech on junk fees recently so Brett and Dave carved up the portions specific to the travel industry and discussed what is true, what stretches the truth, and what might be junky in this less-than-amazing speech. Transcript of the speech Video of the speech “ Enhancing Transparency of Airline Ancillary Service Fees “ Thanks to our sponsor IDEMIA ! IDEMIA is an authorized enrollment provider for TSA PreCheck.…

Cranky Talk

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The Cranky Flier Interview #29 - Flair CEO Stephen Jones 27:23

3 years ago27:23

27:23

Listen to an interview with the CEO of Flair, Stephen Jones, on how he sees the market evolving.

Cranky Talk

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Cranky Talk: The 2023 Cranky Network Award Preview! 19:13

3 years ago19:13

19:13

On this episode, Brett and Dave are joined by Courtney Miller from Visual Approach to give listeners a sneak preview of the 2023 CNAs! Listen in to find out where the show is happening and the special plans Brett and Courtney have cooked up! Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

Cranky Talk

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The Cranky Flier Interview #28 - Horizon Air President Joe Sprague 37:46

3 years ago37:46

37:46

It's about as hard as it's ever been to run a regional airline right now, and Horizon Air President Joe Sprague took the reins in late 2019, just before the industry began to unravel. Joe sat with me to talk about the challenges Horizon has faced, and exactly how it has gone about facing them.

Cranky Talk

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Cranky Talk: Winter Outlook 17:38

3 years ago17:38

17:38

Will there be chaos this winter as airline operations get stretched thin again? We take a look at the data to help you find out. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk

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Cranky Talk: Summer 2022 Top Travel Destinations! 13:53

3 years ago13:53

13:53

This week, we're doing a retrospective on the most traveled destinations Cranky clients went to this summer! Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk

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Cranky Talk: Mailbag Episode! 25:54

3 years ago25:54

25:54

You have questions and we have the answers for you! Welcome to our first mailbag episode! Thank you to everyone who submitted questions. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk

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Cranky Talk: Spirit and JetBlue Part 3! 16:47

3 years ago16:47

16:47

The last time we made an episode about Spirit, JetBlue had just gotten hostile...well they won and now pending federal approval, they'll get to merge with Spirit. We go over how this happened and what comes next! Thanks to our sponsor IDEMIA ! IDEMIA is an authorized enrollment provider for TSA PreCheck.…

Cranky Talk

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Cranky Talk: Fume Events! Fact or Fiction? 14:32

3 years ago14:32

14:32

This week, we're talking about the great mystery in the sky....fume events! Are they real? Are they overexaggerated? What is going on up there?! LA Times: How Toxic Fumes Seep Into The Air You Breathe On Planes NIH: Characterization of the frequency and nature of bleed air contamination events in commercial aircraft Cabin Air Safety Act of 2022 Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

Cranky Talk

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Cranky Talk: Southwest Credits No Longer Expire With Southwest Chief Marketing Officer Ryan Green! 16:28

3 years ago16:28

16:28

This week, we're joined by Southwest’s Senior Vice President and Chief Marketing Officer Ryan Green to talk about the airline’s big change this week! Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk

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Cranky Talk: A US Travel Stress Test With Special Guest Dawn Gilbertson! 20:27

3 years ago20:27

20:27

On this episode of Cranky Talk, Brett and Dave are joined by special guest Dawn Gilbertson, columnist for the Wall Street Journal to discuss her story "11 Flights, 6 Airlines, 4 Days: A Flying Test of the U.S. Travel System" Listen in for some surprising results as Dawn recaps what it was like to do all that travel over the Fourth of July weekend. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

Cranky Talk

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Cranky Talk: All About Alliances! 17:23

3 years ago17:23

17:23

Thank you again to Ezra who wrote in with a great question: Do alliances even matter anymore? Star Alliance, Sky Team, One World, the Rebel Alliance, etc. We get into that and much more! Star Alliance KLM/Northwest Thanks to our sponsor IDEMIA ! IDEMIA is an authorized enrollment provider for TSA PreCheck.…

Cranky Talk

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Cranky Talk: The Summer of Airline Madness 15:39

3 years ago15:39

15:39

Summer 2022 is shaping up to be quite wild in the world of aviation. Prices and demand are high, travel numbers are way up, and airlines...are delaying and canceling flights left and right! Brett breaks down what's going on and what to expect on your travels this summer.

Cranky Talk

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Cranky Talk: JetBlue Gets Hostile With Spirit 17:00

3 years ago17:00

17:00

JetBlue wants Spirit bad and is willing to go hostile to get it!

Cranky Talk

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Cranky Talk: What is the Point of a Travel Agent? 22:20

3 years ago22:20

22:20

Brett and Dave take on a listener question! What's the point of travel agencies these days? With a plurality of options available to consumers to book directly with airlines, what can we do that you can't on your own? Thanks to our sponsor IDEMIA ! IDEMIA is an authorized enrollment provider for TSA PreCheck.…

Cranky Talk

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Cranky Talk: The Oakland California Corridor Challenge 36:32

3 years ago36:32

36:32

Brett got to nerd out on a bunch of flights over three days to prove once and for all that flying between Oakland and Southern California is BACK! Thanks to our sponsor IDEMIA ! IDEMIA is an authorized enrollment provider for TSA PreCheck.

Cranky Talk

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Cranky Talk:The Airplane Seat of the Future 32:29

3 years ago32:29

32:29

Seats are getting smaller and more uncomfortable all the time...or are they? Brett and Dave talk about all this and then guess what the airplane seat of the future might look like. Thanks to our sponsor Idemia ! Idemia is an authorized enrollment provider for TSA PreCheck. double decker cloud concept Coffeehouse Swivel Skyrider 2.0 Bike seat…

Cranky Talk

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The Cranky Flier Interview #27 - Denver Air Connection’s Jon Coleman 29:31

3 years ago29:31

29:31

It's not easy being a little guy, but Denver Air Connection has come up with a pretty interesting plan to get pilots onboard, teach them how to fly, and save the industry... or something like that. I spoke with Jon Coleman, head of business development for the airline -- and a pilot -- about what it is doing to keep its airplanes flying.…

Cranky Talk

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Cranky Talk: Dave Flew Spirit! 23:02

3 years ago23:02

23:02

Dave flew Spirit Airlines for the first time and Brett had many questions about the experience!

Cranky Talk

1
Cranky Talk: Russia Invades Ukraine 24:08

3 years ago24:08

24:08

In this episode, Brett and Dave recap what happened after Russia invaded Ukraine and the wide-ranging impacts on the aviation world.

Cranky Talk

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Cranky Talk: Airplane Livery! 36:11

3 years ago36:11

36:11

Dave and Brett disagree about airplane livery. Dave thinks brands should take bold swings and get creative, Brett thinks it doesn't matter and everything should just be presentable. Things got heated during this debate, as Brett pulled down a lot of livery images and Dave reacted to them. If you want to follow along: AA Old AA New UA Saul Bass UA New LH Zip ValuJet TWA Final Etihad BA Landor Korean Hawaiian Figi Air Tahiti Nui Qantas America West Teamwork Southwest…

Cranky Talk

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Cranky Talk: Spirit and Frontier Merge! 21:44

3 years ago21:44

21:44

Spirit and Frontier decided to merge so we abandoned our original plan for this week to talk about the news and what it could all mean!

Cranky Talk

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Cranky Talk: The Cranky Network Awards! 26:42

3 years ago26:42

26:42

Brett decided to create a whole award show for the airline nerds, and Dave can't believe some of these categories. Join us for a breakdown of all the nominees and get the scoop on the most exclusive industry awards show in 2022! Here's a link to the 2021 ceremony And here's a link to stream the 2022 ceremony…

Cranky Talk

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The Cranky Flier Interview #26 - Northern Pacific CEO Rob McKinney 16:40

3 years ago16:40

16:40

Northern Pacific will be the brand that uses 757s to connect the continental US to North Asia via Anchorage. It's a throwback in that sense... airlines haven't needed to stop in Anchorage for decades. But CEO Rob McKinney thinks he's on to something here with low fares and a decent product. Rob and his team were down here in SoCal this week to unveil the livery on the first 757 where it was painted at San Bernardino International Airport, and I spoke with him for 15 minutes about the plans.…

Cranky Talk

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Cranky Talk: Omicron and Airline Staffing 20:03

3 years ago20:03

20:03

We kick off the new year with the topic dominating all the headlines: the Omicron variant. Brett and Dave talk about how this new strain is spreading like wildfire and causing all kinds of staffing problems for airlines. CDC links: https://www.cdc.gov/flu/about/burden/index.html https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/burden.html…

Cranky Talk

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Cranky Talk: 2021 Holiday Spectacular! 23:13

3 years ago23:13

23:13

It's the holidays! Brett and Dave look back on a very turbulent year and speculate a bit on what's ahead in 2022. Happy New Year to all our listeners! Stay tuned until the end of the episode a holiday gift from us to you: the 2021 blooper reel!

Cranky Talk

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Cranky Talk: Dave Went to Europe 30:11

3 years ago30:11

30:11

An episode all about travel and aviation in the time of COVID! Dave went to Europe, so join us for all the detailed breakdowns of exquisite lunches in the rolling hills of Tuscany, vespa tours through Italy....just kidding. This is all about what it was like to travel abroad during this moment in time, featuring the Omicron variant!…

Cranky Talk

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The Cranky Flier Interview #25: United Airlines CEO Scott Kirby 22:07

3 years ago22:07

22:07

I sat down with United CEO Scott Kirby to talk about Omicron, how the airline industry is looking at operational performance all wrong, and the future of regionals. Scott is never afraid to speak his mind, so it's always great to talk to him. This interview was recorded at the APEX Expo in Long Beach, CA on November 30, 2021.…

Cranky Talk

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The Cranky Flier Interview #24: Current Aviation CEO Brad Beakley 31:19

3 years ago31:19