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Agency processes and client management with Rob Da Costa

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Manage episode 365322411 series 3009195
Content provided by Jenny Plant and Jenny Plant - Account Management Skills Ltd. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jenny Plant and Jenny Plant - Account Management Skills Ltd or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to Episode 88. My guest is Rob Da Costa, an agency growth consultant from Da Costa Coaching. We discuss a myriad of topics, including:
- the process for hiring the right account manager at your agency
- examples of how to set client expectations and boundaries
- why having a written scope of work is key to successful project delivery
- and Rob's thoughts in general on the agency landscape and the future of agencies.
During our chat, one theme keeps emerging, which is ensuring you have the right systems and processes in place in your agency. You’ll therefore understand why he wrote ‘The Self Running Agency’, which free to download on his website. https://dacostacoaching.co.uk/
  continue reading

116 episodes

Artwork
iconShare
 
Manage episode 365322411 series 3009195
Content provided by Jenny Plant and Jenny Plant - Account Management Skills Ltd. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jenny Plant and Jenny Plant - Account Management Skills Ltd or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to Episode 88. My guest is Rob Da Costa, an agency growth consultant from Da Costa Coaching. We discuss a myriad of topics, including:
- the process for hiring the right account manager at your agency
- examples of how to set client expectations and boundaries
- why having a written scope of work is key to successful project delivery
- and Rob's thoughts in general on the agency landscape and the future of agencies.
During our chat, one theme keeps emerging, which is ensuring you have the right systems and processes in place in your agency. You’ll therefore understand why he wrote ‘The Self Running Agency’, which free to download on his website. https://dacostacoaching.co.uk/
  continue reading

116 episodes

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