153: Using Pattern of Management To Drive Customer + Employee Experiences

Customer Service Academy

In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day.

Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in your sales team.

Consider how you run your shifts and care for your team:

- Pattern of management is an intentional approach to leading your shifts and your business

- You can drive attention to detail that builds customer trust

- Being present with your team drives engagement through coaching and recognition

- Your presence sets a tone for expectations and excellence

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Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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